Ratings based on 128 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.8 Hotel condition
They paid and stayed.
by A verified traveler from Seattle
Poorly run, regularly overbooks roomsPosted Jul 21, 2014
Pros: They paid for an alternate hotel.
Cons: Just about everything.
Location: Near the central train station.
Very bad experience. Arrived at 11:00pm as a family of four, exhausted after several flight delays flying from the states. The hostel was overbooked and they had given our room away (despite the fact it was pre-paid). Shortly, the room filled up with other couples and another family of four with the exact same situation. There was only one clerk on duty, his English was not great, and he was completely overwhelmed. It took 1.5 hours for him to locate another hotel that could accommodate us. As we left, there were still several other people in the lobby needing the same service. While we waited, I used their restrooms which were dirty and out of toilet paper. Another guest in the lobby who did have a room was describing dirty rooms and not enough bathrooms for the number of guests. Do not stay here. The only saving grace was that the hostel did pay for the taxi and the other hotel, which turned out to be quite nice. However, we didn't get to sleep until 1:00am - just not what we needed or expected after a long travel day.
by A verified traveler from Mumbai
Terrible experiencePosted Jul 16, 2014
Location: Accessible by tram to go to central station.
Got to hotel at 1 pm at AO HOTEL near Central station. With only one customer in queue, I had to wait for 20 minutes before I got her attention. Then she says, "sorry, but we are overbooked and hence we have shifted you to our other hotel short distance away", which was 4 stop away by tram and involves buying a city pass for my family, additional time and cost for me. I asked how can you just shift me, she says it is done by reservation, you may complain to them. Considering that we were alredy exhausted and with all luggage, I gave in and went to the other hotel by cab (paid by AO). I reached second hotel at around 2 pm, where a huge crowd was waiting and took me 30 minutes to check in. I asked for possible early checkin, but was told not possible. I waited for 30 minutes in lobby, and at 3 pm I was told room is ready. I go to my room with al luggage and find that room is not made with bed sheets and towels lying around. I went back to reception, who promptly came to check and in 5 minutes gave me a new room right next to it. I go in and find that 2 beds are made , but other two children beds are not made, nor sheets provided and pillows were without covers. Again I went to reception and raise the problem, a house keeper comes in is very annoyed that I am asking for the sheets. He says you have to pay for the new sheets. I explained that I have paid for 4 persons. I finally got the covers but as per hostel rule, we have to make the bed ourself!!!
for Everyoneby Garry from Bolton, UK
Good locationPosted May 13, 2014
Friendly staff, clean room, good location close to centre and station
for Everyoneby A verified traveler
Nice hotel, right in centre of MunichPosted Feb 13, 2014
Basic, clean hotel right next to all major transport links and reasonable walking distance to local attractions
for Studentsby A verified traveler
Nice bathtub. roomy.Posted Jan 2, 2014
Pros: The bathroom is homely
Cons: Prices and ability to use a credit card if purchasing beer or other snacks.
Location: Not far from the main train station.
for Familiesby Scott from Maryland, USA
Great Value, Great AccessPosted Dec 26, 2013 on Hotels.com
We chose this hotel for two reasons. First, we were going to spend plenty of money on Christmas festivities saving money on the hotel was great. Second, we were coming from an overnight flight and arriving by train so wanted an easy access from the Hauptbahnhof with suitcases. The A&O was clean, safe and close to the Zentrum. Our family room was perfect for four of us who were hardly ever there anyway. Breakfast was good and the staff was friendly and helpful. They offer a free walking tour twice each day (we didn't go but it is a nice benefit).
Recommendedby Roberta from Naperville
Fantastic locationPosted Dec 13, 2013 on Hotels.com
We are extremely happy with our room and location was the best!!
for Familiesby A verified traveler
Great location at a great pricePosted Oct 23, 2013
Pros: Location and price
Cons: Could use some updating. The halls smelled of cigarettes, but our room was fine.
Hotel was walking distance to main train station and main square. We had a family room which had a bunk bed and two twins and a bathroom. It even had a balcony. It was perfect for our family. Much better than some of the more expensive places we'd stayed at in Europe. Staff was helpful and there is a little snack shop and bar in the lobby with free wifi. Even though it was on main street, our room was quiet since it face a courtyard.
by Abbas from Karachi, Pakistan
Convenient location - this is the ONLY advantagePosted Sep 20, 2013
Pros: Only the location is convenient - 5 minutes walk from the main station in Munich.
Cons: The entire facility need to be upgraded, specially the lifts, the toilets and the lighting in the room.
Location: Nothing much, just quote close to Municn Hauptbanhof - main train station.
A very basic hotel with very basic facilities. Rooms are old, toilets are also very tacky, not enough lighting in the rooms. Lifts are very old and very basic. Paid a very high price for this hotel, compared to the facilities provided. Would not stay there again, neither would I recommend this hotel to others. The internet was free but it kept coming and going, not consistent, specially the 2nd day of my stay.
for Familiesby Susi from Walla Walla, WA
Clean, reasonable, convenientPosted Aug 18, 2013 on Hotels.com
Worked for grandmother and three teenage grand daughters for our 4 nights in Munich.