Ratings based on 131 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
85% of guests recommend
4.1 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Wouldn't recommend.

Posted Sep 8, 2014
Pros: Nothing.
Cons: Everything.
Dirty, disheveled, staff was indifferent. Elevator not working (was obvious that it was not working for a very long time) and six floors is a long way with luggage. No evidence of anyone even trying to fix the elevator.
4 out of 5
for Students
by A verified traveler

close to the central train station

Posted Aug 14, 2014
Pros: it's clean and comfort.
although we got the 4th floor, out of 6, and there is no elevator, I still minimize my discomfort, as they are installing an elevator. it seems it will be available in a short time.
1 out of 5
by A verified traveler from Seattle

Poorly run, regularly overbooks rooms

Posted Jul 21, 2014
Pros: They paid for an alternate hotel.
Cons: Just about everything.
Location: Near the central train station.
Very bad experience. Arrived at 11:00pm as a family of four, exhausted after several flight delays flying from the states. The hostel was overbooked and they had given our room away (despite the fact it was pre-paid). Shortly, the room filled up with other couples and another family of four with the exact same situation. There was only one clerk on duty, his English was not great, and he was completely overwhelmed. It took 1.5 hours for him to locate another hotel that could accommodate us. As we left, there were still several other people in the lobby needing the same service. While we waited, I used their restrooms which were dirty and out of toilet paper. Another guest in the lobby who did have a room was describing dirty rooms and not enough bathrooms for the number of guests. Do not stay here. The only saving grace was that the hostel did pay for the taxi and the other hotel, which turned out to be quite nice. However, we didn't get to sleep until 1:00am - just not what we needed or expected after a long travel day.
1 out of 5
by A verified traveler from Mumbai

Terrible experience

Posted Jul 16, 2014
Location: Accessible by tram to go to central station.
Got to hotel at 1 pm at AO HOTEL near Central station. With only one customer in queue, I had to wait for 20 minutes before I got her attention. Then she says, "sorry, but we are overbooked and hence we have shifted you to our other hotel short distance away", which was 4 stop away by tram and involves buying a city pass for my family, additional time and cost for me. I asked how can you just shift me, she says it is done by reservation, you may complain to them. Considering that we were alredy exhausted and with all luggage, I gave in and went to the other hotel by cab (paid by AO). I reached second hotel at around 2 pm, where a huge crowd was waiting and took me 30 minutes to check in. I asked for possible early checkin, but was told not possible. I waited for 30 minutes in lobby, and at 3 pm I was told room is ready. I go to my room with al luggage and find that room is not made with bed sheets and towels lying around. I went back to reception, who promptly came to check and in 5 minutes gave me a new room right next to it. I go in and find that 2 beds are made , but other two children beds are not made, nor sheets provided and pillows were without covers. Again I went to reception and raise the problem, a house keeper comes in is very annoyed that I am asking for the sheets. He says you have to pay for the new sheets. I explained that I have paid for 4 persons. I finally got the covers but as per hostel rule, we have to make the bed ourself!!!
4 out of 5
for Everyone
by Garry from Bolton, UK

Good location

Posted May 13, 2014
Friendly staff, clean room, good location close to centre and station
4 out of 5
by hubare from Newcastle upon Tyne.

Great location, everything you need!

Posted Apr 1, 2014 on Hotels.com
This hostel is - for me - perfectly situated right next to the central station, which for a foreigner was what I was looking for. Germany's transport is as efficient as you'd expect with the main hubs along those several train stops in the middle of the map. The staff were very pleasant, even when they had 11 men from the festival to contend with. The rooms (family rooms) we had were clean (mine was very spacious and had a balcony) and comfortable. All in all I'd definitely recommend Munich and this hostel in particular.
3 out of 5
for Everyone
by A verified traveler

Nice hotel, right in centre of Munich

Posted Feb 13, 2014
Basic, clean hotel right next to all major transport links and reasonable walking distance to local attractions
4 out of 5
for Students
by A verified traveler

Nice bathtub. roomy.

Posted Jan 2, 2014
Pros: The bathroom is homely
Cons: Prices and ability to use a credit card if purchasing beer or other snacks.
Location: Not far from the main train station.
5 out of 5
for Families
by Scott from Maryland, USA

Great Value, Great Access

Posted Dec 26, 2013 on Hotels.com
We chose this hotel for two reasons. First, we were going to spend plenty of money on Christmas festivities saving money on the hotel was great. Second, we were coming from an overnight flight and arriving by train so wanted an easy access from the Hauptbahnhof with suitcases. The A&O was clean, safe and close to the Zentrum. Our family room was perfect for four of us who were hardly ever there anyway. Breakfast was good and the staff was friendly and helpful. They offer a free walking tour twice each day (we didn't go but it is a nice benefit).
4 out of 5
by Roberta from Naperville

Fantastic location

Posted Dec 13, 2013 on Hotels.com
We are extremely happy with our room and location was the best!!