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Reviews of Carat Hotel & Apartments

Carat Hotel & Apartments
Lindwurmstrasse, 13, Munich, Bavaria

Reviews

8.4

Very Good

Rating 10 - Excellent. 368 out of 1001 reviews" "
Rating 8 - Good. 471 out of 1001 reviews" "
Rating 6 - Okay. 119 out of 1001 reviews" "
Rating 4 - Poor. 28 out of 1001 reviews" "
Rating 2 - Terrible. 15 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

RUBEN ULLASSA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel in city center
Good hotel. Comfortable and right in the city center. Easy 5 to 10 mins walk to all the sights . Nice staff. Best breakfast .
Stayed 1 night in Oct 2020

8/10 Good

Martyn

Liked: Cleanliness, staff & service, property conditions & facilities
Recommended
Good location, attentive staff and very decent breakfast, well organised in Covid times
Stayed 3 nights in Sep 2020

8/10 Good

Verified traveler

Stayed 2 nights in Sep 2020

10/10 Excellent

Fiodor, Nashua, NH

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location - close to downtown (walkable) and to subway. Really good breakfast with broad meals selection. Underground parking with direct hotel access.
Stayed 1 night in Mar 2020

8/10 Good

Lisa, Chicago

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
I could tell by the photos that I should not have high expectations for elegance or comfort. I was right about the room. Mostly the state of the burnt & destroyed stovetop and the deeply set disgusting dirt deep in the refrigerator handles and all along the rubber lining. Luckily i take disinfectant wipes, but that could only partially and superficially fix the problem. I could tell the cleaning staff try to keep it clean, judging by the people staying there on a long term basis that it's no easy job. But the appliances themselves must be replaced. The heater is a problem we could not regulate it so we had to keep the windows open, but then could not sleep because of the traffic and street noise. Beds are comfortable. We could not get the TV to work. The wifi worked. The room is very small. Not a comfortable layout. Furniture is worse than your first sawdust constructions while a poor student. When I read that they had a 5 star breakfast I assumed it was an over exaggeration and laughed based on the room. But indeed, weirdly it was an absolute 5 out of 5 stars. They had everything. Amazing selection and had so many delicious options for vegans and vegetarians. What a great idea. They had all the milk substitutes and quinoa salds, vegan pates and just everything. I was shocked and thrilled. One of the best hotel breakfasts I've had in years around the world. Awesome. The waitstaff is on it & so polite. Front desk is Excellent, polite, professional. Parking perfect. Mix.
Stayed 1 night in Mar 2020

8/10 Good

Carly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay for short break
We stayed for 3 nights at The Carathotel. It was in a good location, walking distance to everything and right by an underground station. When we checked in I was disappointed to find we had twin beds but the lady said we could push them together. Although the room was very basic and dated, it did the job. We weren't there to sit in the room. Breakfast (as everyone mentioned) is really good. Lots of choice and a great bonus to be included in the price. We would stay here again if visiting because of the location and breakfast
Stayed 3 nights in Feb 2020

10/10 Excellent

Di, Uk

Business traveler
Liked: Amenities, property conditions & facilities
Friendly helpful staff in a good location great breakfast and comfortable beds
Stayed 11 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Jan 2020

8/10 Good

Connie, Warrington Pa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here 10 years ago and again this year. Both times we had one of the apartment units which give you a small kitchen nook with a mini fridge, a 2 burner stovetop, a microwave, plates, cups, pots and pans and utensils. The room seemed small when we checked in but we were there for 22 nights and never felt cramped. In addition to a bed, we had a sofabed, 2 chairs and an L-shaped desk which also served as a table for meals. The entry contained a wardrobe with shelves to hold all our clothing. The hotel included a breakfast buffet and it was fun seeing what people from other countries eat for breakfast. There were numerous healthy options and you could also get eggs cooked to order if you wanted scrambled or sunnyside up eggs to go with the hot sausages in the buffet. The lobby has a cash bar and a bowl of apples. Free tea, coffee and leftover pastries from breakfast are available in the lobby until 6PM. The hotel is just outside the old city walls and it's easy to walk to almost all the main tourist sites. The neighborhood is lively with tons of restaurants, supermarkets, banks and Euro Stores (Europe's Dollar Stores) for items you forgot or cheap postcards and souvenirs. The staff are incredibly friendly and helpful. We had them make reservations for dinner, get us a cab to the airport and even give us an empty wine bottle to use to launch our New Years Eve fireworks. They have a tie-in with a fitness center around the corner for discounted day memberships.
Stayed 22 nights in Dec 2019

10/10 Excellent

Chad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet was a great amenity. The staff was very helpful as well. The rooms were quaint.
Stayed 4 nights in Dec 2019
Response from Pawel Fröhler on Jan 9, 2020
Dear Guest, thank you very much for your lovely review. It is wonderful to hear that you really enjoyed your stay and were totally satisfied with our hotel. Best offers in breakfast and our client oriented service are very important to us. We are happy to read that you enjoyed it so much. We hope to welcome you soon again and give you the perfect experience that Carat hotels stands for. Kind regards, Pawel Fröhler General Manager

8/10 Good

Peter

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Beth Thompson
Reception great Frederick especially very helpful Rooms good Food good however there was a problem with tiny fruit flies which unfortunately were present every morning on the food at the breakfast buffet . Kids and myself found it difficult to eat anything .
Stayed 4 nights in Dec 2019
Response from Pawel Fröhler on Jan 9, 2020
Dear Ms. Thompson, thank you for choosing the carathotel München City and for your comments about your recent stay. We are very happy to read that you enjoyed your stay at our hotel and were satisfied with our rooms. Thank you very much for your nice words about our staff. I will immediately pass them on and I am sure it will make them very happy. However, I would like to express my sincere apologies to you for the inconvenience you described regarding the fruit flies. I have already forwarded your feedback to the corresponding department and took action to avoid similar inconveniences in the future. We would be very glad to welcome you again soon in our Hotel. All the best from Munich, Pawel Fröhler General Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT
GREAT
Stayed 3 nights in Dec 2019
Response from Pawel Fröhler on Jan 9, 2020
Dear Guest, thanks a lot for your wonderful review! We are more than happy to see that you were totally satisfied with our hotel. We do hope to welcome you soon again and are looking forward to give you the same great stay with us again! Best wishes, Pawel Fröhler General Manager

8/10 Good

GRS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great breakfast and an ideal location close to downtown and next to the subway.
Stayed 1 night in Dec 2019
Response from Pawel Fröhler on Jan 9, 2020
Dear GRS, thank you for taking your time to share your experiences with our hotel with other travellers. I am very pleased to hear that you enjoyed our hotel’s location next to the Sendlinger Tor Platz and very close to Marienplatz as well as our „5-stars-carat-breakfast“ offer. Our claim is to offer healthy and fresh food in best quality available. I hope you had an outstanding time visiting Munich and it would be my pleasure to welcome you back as our guest in the near future. Yours, Pawel Fröhler General Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff, good location, and nice that they offer the use of an iron and board, plus a kettle.
Stayed 17 nights in Dec 2019
Response from Pawel Fröhler on Dec 21, 2019
Dear Guest, thank you very much for your lovely review. We are very happy to read that you really enjoyed your stay and were totally satisfied with our hotel in the heart of Munich. We will pass on your nice words about our staff and I am sure it will make them very happy. We would be very glad to welcome you again soon in our Hotel. All the best from Munich, Pawel Fröhler General Manager

6/10 Okay

Hector

Business traveler
Liked: Cleanliness, staff & service
Disliked: Room comfort
Great location not that good on condition
Location was great. Close to old downtown and a lot of stores, restaurants etc
Stayed 1 night in Dec 2019
Response from Pawel Fröhler on Dec 21, 2019
Dear Hector, thank you for being our guest during your recent trip to Munich and for the time you took to share your valued feedback with us. We are pleased to read that you especially enjoyed the central location of the property next to the Sendlinger Tor Platz and very close to Marienplatz. We hope you had a pleasant time in Munich and it would be fantastic for all of us to get a chance to welcome you back in the near future. Sincerely, Pawel Fröhler General Manager

8/10 Good

Azman, Kuala Lumpur, Malaysia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast selection was satisfactory. Really liked the salmon and salad. The choice of cheese, breads and pastries is good too. Really liked the complimentary coffee machine at the lobby; it was refreshing to have a latte after returning from sightseeing, especially in this cold month.
Stayed 3 nights in Dec 2019
Response from Pawel Fröhler General Manager on Dec 16, 2019
Dear Azman, thank you for being our guest during your recent trip to Munich and for the time you took to share your valued feedback with us. We are pleased that you liked our offers for breakfast. Our claim is to offer healthy and fresh food in best quality available. We hope you had an outstanding time visiting Munich and it would be our pleasure to welcome you back as our guest in the near future. Kind regards, Pawel Fröhler General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2019

6/10 Okay

George

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Very disappointing room.
The room was incredibly small for myself and husband who is 6ft 4". We literally had to stand sideways in the walkway from the bedroom to the bathroom. The shower screen was badly designed, opening only to about 15". A very uncomfortable shower indeed. The room certainly was not like the room that was advertised. Staff in the breakfast room were rude and unhelpful.
Stayed 4 nights in Nov 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location to shopping and restaurants. The walls are pretty thin so while we were checking into the room right after check-in time, 2pm-ish, you could hear every bang, voice and what not from the cleaning staff in the hallway. Later we could hear walking and moving things around from the room above us. But by 10pm or so all noise and movement died down. The beds were comfortable with decent pillows. The water pressure in the shower was great! A wonderful Italian restaurant is two doors down from the hotel entrance is highly recommended!
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very lovely. Loved out stay the main lobby was very modern and well looked after, the staff on the main desk and the breakfast staff were all fantastic and very attentive. The room was good although somewhat dated was good had everything you'd need and more.
Stayed 5 nights in Nov 2019

6/10 Okay

FM, Munich

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Very central to Christmas market - reception staff friendly and helpful. Dislike - bedroom much smaller than on picture - not really a double sized room. No sitting room in hotel just a tiny bar area next to dining area and no cafe for meals other than the buffet breakfast.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet location but close to transit and old town. Great breakfast, fresh items, good coffee.
Stayed 4 nights in Nov 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Older building with little to no soundproofing. Once housekeeping starts, impossible to sleep. The housekeeping staff. Loud noise and incessant talking makes it very unplesant. Bar not stocked or staffed. Front desk. Argumentative. Not plesant or helpful. Did not know local geography.
Stayed 3 nights in Nov 2019

4/10 Poor

Verified traveler

Stayed 6 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Nov 2019

10/10 Excellent

Omaira, Miami, Flrida

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The atmosphere, very friendly and helpful employees, The decoration of the walls, and close to train station and the main town of the Munich area.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 12 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a small local hotel. You’ll love it or hate it. If you’re looking for a big American hotel go elsewhere.
Stayed 4 nights in Jun 2018

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is good great selection and service. The staff friendly and helpful. The location is close to the centre.
Stayed 7 nights in Oct 2019

10/10 Excellent

Irina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very central but quiet location. Staff is on hand at all times. Amazing breakfast with home made jams. Super clean and comfortable beds.
Stayed 6 nights in Oct 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was very good. Only a few minutes walk to the underground. Breakfast in the mornings was great. Lots of choice and all very fresh. Rooms were clean and beds comfy. Molly on reception was lovely, very pleasant and helpful. We would stay again.
Stayed 5 nights in Oct 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Good location. Quiet room. Efficient & helpful front desk staff. Small room, but it worked.
Stayed 4 nights in Oct 2019

6/10 Okay

Volkan

Liked: Cleanliness
Disliked: Room comfort
Volkan
very expensive price for the quality of service you get . ordinary breakfast
Stayed 3 nights in Oct 2019

10/10 Excellent

Brendan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a business trip to Munich
Perfect location, price and comfort for a business or short stay in Munich. Staff make the stay very smooth. The breakfast is as noted in so many reviews of this hotel a wonderful start to the day a real treat of all you would like for breakfast.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful, breakfast was great and there was a bar on site.
Stayed 7 nights in Oct 2019

8/10 Good

Jaime

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, amenities
Not a bad place and the location is great, but the pictures online sure weren't what we saw. Great breakfast buffet though!
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great position and breakfast
Enjoyed our stay. Pleasant staff. Good breakfast and position. Ace for oktoberfest also
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Great location and lovely staff. Surprisingly nice restaurant and breakfast offering. Rooms and corridors showing their age a bit but all meticulously clean. The perfect location for Oktoberfest!
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019

2/10 Terrible

Angelica

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No it’s not nice or good.
I’m not sure how this place gets great reviews- they have roaches. When we spoke to the front desk they didn’t care to work with us on the issue. We ended up having to pay for a roach infested room. I couldn’t eat breakfast knowing the building had roaches and who knows what else.
Stayed 1 night in Sep 2019

4/10 Poor

Angelica

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They have roaches and rude employees
The hotel’s location is convenient to both the city center and theresienwiese but for me not worth the price. I’m sure the $300 USD per night price had everything to do with Oktoberfest. The rooms are extremely dated with sticky and dirty carpets and stained or dirty sheets. We found ROACHES (yes more than one) in our room. Perhaps other people don’t mind as much as me but I cannot handle that in a pricey hotel. When I complained to the front desk and tried to move hotels they refused to return any money to me. I ended up calling Hotels.com and they only offered $100 credit for another stay. I’m sorry but that’s still $200 for a filthy place with bugs. The breakfast was amazing but tainted by the idea that roaches run this hotel.
Old dirty carpets
Dirty/stained sheets
Small uncomfortable beds
One of several roaches we found
Stayed 1 night in Sep 2019