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Reviews of Courtyard München City Ost

Courtyard München City Ost
Orleansstrasse 81-83, Munich, BY

Reviews

8.8

Excellent

Rating 10 - Excellent. 222 out of 468 reviews" "
Rating 8 - Good. 191 out of 468 reviews" "
Rating 6 - Okay. 42 out of 468 reviews" "
Rating 4 - Poor. 10 out of 468 reviews" "
Rating 2 - Terrible. 3 out of 468 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

KEVIN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wry nice property and great parking. Breakfast was terrific.
Stayed 1 night in Apr 2024

10/10 Excellent

Trajano

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Joshua

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best stay I've ever had in a hotel. Hands down. The staff was accommodating and understanding. The room was clean and exceeded our expectations. The location was convenient for transportation, with the electric train and the underground located right outside. The breakfast was fantastic. The room service food was very good. The cleaning service for the room always knocked it out of the park. The entertainment options in the room were convenient. All-in-all, my family of 4 (two young children) had a wonderful time, and we'd be quick to come back to Munich, if for nothing more, coming to this hotel once again.
Stayed 4 nights in Dec 2023

10/10 Excellent

Ashley

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Munich Ost
We had a pleasant stay. It was quiet and the service was efficient when we called and needed extra towels. The breakfast is wonderful.
Stayed 3 nights in Dec 2023

10/10 Excellent

Donna, Alexandria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed staying here. It was right on the tram line and an easy walk to the main bus station and subway access. It was safe and the people were all very nice. We will stay here again!
Stayed 3 nights in Sep 2023

10/10 Excellent

Adam

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023

10/10 Excellent

Donna, Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
their restaurant was delicious!
Stayed 1 night in Sep 2023

8/10 Good

Dan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All great for us
Location is good for public transportation. Breakfast is great. Then newly renovated rooms on 2nd and 3rd floors are very clean and comfortable.
Stayed 3 nights in Aug 2023

6/10 Okay

Caroline

Stayed 1 night in Jul 2023

6/10 Okay

Mohammed, Broadview Hts

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and tidy
Spacious room with inner yard view. Very tidy functional. If it were not the room with two separate single beds, it was nicer. But I can't complain.
Stayed 1 night in Apr 2023

10/10 Excellent

Martine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
location
Great location for Munich East station, easy transport links to airport/central Munich
Stayed 1 night in Apr 2023

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean, breakfast was excellent. All staff were very helpful. The only issue was noise from outside, trams and trains etc. But this obviously, is outside the hotels control. We would return again.
Stayed 4 nights in Oct 2022

10/10 Excellent

Gerhard

Stayed 2 nights in Jul 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel. Just be aware of European style
The people at the hotel are very nice, and everything seemed to be clean. But just be aware that the beds are quite hard, as they tend to be in European hotels. Also, they don’t have sheets and blankets but the thick duvet wrapped inside a sheet. This means that are were under a thick cover no matter what season of the year it is. The AC was serviceable, but not strong enough to overcome the heat of the heavy blanket.
Stayed 1 night in Jul 2022

10/10 Excellent

Hussain

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2022

8/10 Good

Juha

Business traveler
Liked: Cleanliness
Comme Ci - Comme Ca
Due to Covid-19 restictions restaurant / bar service was very limited or non existing. Breakfast was served normally and it was OK. Overall impression is that a fresh up of the rooms would be welcome. Views from #102 where next to the roof. And I should have been upgraded as a GOLD member of Hotels.com. It did not take place (however I was not asking it)
Stayed 2 nights in Dec 2021

8/10 Good

mark

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good breakfast, close to the transport for a quick transfer to the centre.
Stayed 3 nights in Sep 2021

8/10 Good

Jean

Traveled with group
Liked: Staff & service, property conditions & facilities
Great location and good breakfast offering!
The location of the hotel was great, as it was just a few minutes walk to the Munich East station, which connects to many other stops for sightseeing and shopping. We enjoyed the breakfast too, with a good combination of hot and cold offering. The only thing I would feedback for improvement would be for housekeeping, as badic amenities such as toiletries, slippers and vanity kits were not provided.
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel - perfectly situated
Stayed 4 nights in Aug 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and comfortable stay
The hotel located very close to public transport. Easy to go around the town and lots of restaurants and supermarket nearby. The room is clean and well maintained. The only downside: the hotel is understaffed in the afternoon/evening, the bar&restaurant is not open after breakfast. Though it is advertised guest can order food between 13:00-21:00, no one actually there to take the order/answer the phone. Overall its really nice hotel to stay and staffs are very friendly and helpful.
Stayed 2 nights in Aug 2021

10/10 Excellent

Francesca

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2021
Response from Mercan Karatas on May 24, 2021
Sehr geehrte Francesca, vielen Dank für Ihren Aufenthalt im Courtyard München City Ost. Wir sind begeistert von Ihrem Feedback. Bitte seien Sie versichert, dass ich die Bewertung mit den Kollegen teilen werde. Bei zukünftigen Anliegen zögern Sie bitte nicht uns jederzeit zur kontaktieren. Beste Grüße Mercan Karatas Front Office Agent

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Brian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Rute on Feb 12, 2020
Liebe Brian, vielen Dank für Ihr wertvolles Feedback und dass Sie Ihre Zeit in München genossen haben. Wir hoffen, Sie in Zukunft wieder begrüßen zu dürfen. Herzliche Grüße, Rute Pedro Front Office Shiftleader

6/10 Okay

Verified traveler

Liked: Room comfort
Don’t recommend for travel visits.
Location is not far from Munich east station, but still there are much more choices in the city center. The room was pretty old, and nothing surprising. I checked in at about 11AM but was told my room was not ready yet I saw people checking in at the same time. Definitely choosing Novotel or other hotels next time.
Stayed 2 nights in Dec 2019
Response from Rute on Feb 9, 2020
Dear Guest, thank your very much for your valuable feedback and that you enjoyed your time in Munich. We hope to welcome you again in the future. Best regards, Rute Pedro Front Office Shiftleader

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very hospitable staff and an amazing breakfast.
Stayed 2 nights in Dec 2019
Response from Rute Pedro on Jan 1, 2020
Dear Chris, thank your very much for your valuable feedback and that you enjoyed your time in Munich. We hope to welcome you again in the future. Best regards, Rute Pedro Front Office Shiftleader

6/10 Okay

Lisa, Minneapolis

Traveled with group
Liked: Staff & service
Room was very mediocre and no free breakfast offered with expensive hotel room rate (during Octoberfest)
Stayed 2 nights in Sep 2019
Response from Rute Epdro on Oct 29, 2019
Dear Lisa, thank your very much for your valuable feedback and that you enjoyed your time in Munich. We hope to welcome you again in the future. Best regards, Rute Pedro Front Office Shiftleader

6/10 Okay

LG, Atlanta

Traveled with group
Property was fine - housekeeping only made the bed and changed towels. Left dirty towels in room and used glasses.
Stayed 5 nights in Sep 2019
Response from Rute Pedro on Oct 29, 2019
Dear Guest, thank your very much for your valuable feedback and that you enjoyed your time in Munich. We hope to welcome you again in the future. Best regards, Rute Pedro Front Office Shiftleader

4/10 Poor

nicole

Stayed 3 nights in Sep 2019
Response from Rute Pedro on Oct 29, 2019
Dear Nicole, thank your very much for your valuable feedback and that you enjoyed your time in Munich. We hope to welcome you again in the future. Best regards, Rute Pedro Front Office Shiftleader

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for us, clean, quiet despite the railroad across the road.
Stayed 1 night in Sep 2019
Response from Rute Pedro on Sep 30, 2019
Dear Guest, thank your very much for your valuable feedback and that you enjoyed your time in Munich. We hope to welcome you again in the future. Best regards, Rute Pedro Front Office Shiftleader

10/10 Excellent

Byington, Aalborg

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, clean etc. just a great place to stay.
Stayed 1 night in Sep 2019
Response from Rute Pedro on Sep 25, 2019
Dear Byington, thank your very much for your valuable feedback and that you enjoyed your time in Munich. We hope to welcome you again in the future. Best regards, Rute Pedro Front Office Shiftleader

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Rute Pedro on Aug 14, 2019
Dear Alan, thank your very much for your valuable feedback and that you enjoyed your time in Munich. We hope to welcome you again in the future. Best regards, Rute Pedro Front Office Shiftleader

10/10 Excellent

Hassan M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Paul A.

Liked: Cleanliness
Great Location
The neighbourhood of the hotel is nice, with lots of shops and restaurants within walking distance. A large train hub, Ostbanhof, is a 5 minute walk away. From there you can access both Munich public transit (which is excellent) and intercity trains to anywhere in Europe. The hotel itself was clean and comfortable.
Stayed 2 nights in Jul 2019

10/10 Excellent

Dean

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Rute Pedro on Aug 9, 2019
Liebe Dean, vielen Dank für Ihr wertvolles Feedback und dass Sie Ihre Zeit in München genossen haben. Wir hoffen, Sie in Zukunft wieder begrüßen zu dürfen. Herzliche Grüße, Rute Pedro Front Office Shiftleader

4/10 Poor

Verified traveler

Traveled with family
Disliked: Amenities, property conditions & facilities
I stayed at two other Marriott properties during our trip and was very pleased. We were not told on check in that the a/c was out in the hotel, only after I called and reported it. This is during the Euro heat wave. We were also not told on check in or check out how to get our car out of the parking garage, which delayed our check out process. The shower floor did not appear to have been cleaned. The bar/lounge area was nice. They also put a $30 euro hold on my credit card in case we used anything from the lobby convenience area. Ridiculous. The location was not good for access downtown Munich activities without a long long walk. The area was very much residential.
Stayed 1 night in Jul 2019
Response from Best regards, Rute Pedro Front Office Shiftleader on Aug 2, 2019
Dear Guest, thank your very much for your valuable feedback and that you enjoyed your time in Munich. I will take your feedback to the next quality meeting. We hope to welcome you again in the future. Best regards, Rute Pedro Front Office Shiftleader

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Rute Pedro Front Office Shiftleader on Jul 29, 2019
Dear Guest, thank your very much for your valuable feedback and that you enjoyed your time in Munich. We hope to welcome you again in the future. Best regards, Rute Pedro Front Office Shiftleader

6/10 Okay

Ben

Liked: Cleanliness, room comfort
Non-Typical Marriott Stay
This was not a typical Marriott experience. I had to wait a long time to check in, only one person checking people in. Nobody else came from the back to help out. Then when I got into my room, I only had bath towels, no hand towels or washcloths?!? Strange. Then I went to turn on the TV and it was all garbled and would not work. Called someone to come fix it and they tried but when I got back from dinner many hours later, it was still broken. So this is not my usual experience with Marriott locations.
Stayed 1 night in Jul 2019
Response from Rute Pedro on Jul 25, 2019
Dear Ben, thank your very much for your valuable feedback and that you enjoyed your time in Munich. I take yours Feedback to the Meeting of Quality Service. We hope to welcome you again in the future. Best regards, Rute Pedro Front Office Shiftleader

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
Wonderful hotel for our short layover in Munich. The hotel is located five minutes from the Munich Ost train station (which gets you directly to the airport). The hotel is newly remodeled and is in great condition. Our room was spacious and clean. Breakfast is a bit pricey (23 Euros per person) but luckily you're in a great neighborhood with plenty of bakeries and even great vegan options! We'd definitely stay here again!
Stayed 1 night in Jul 2019
Response from Reza on Jul 11, 2019
Dear Stephanie, Thank you very much for your stay at the Courtyard by Marriott Munich City East and for sharing your valuable guest feedback. We are more than happy, that you enjoyed most of your stay at our property. Feedback, like yours, helps us to get a better view on our guest service. We are looking forward to welcoming you soon again. Please do not hesitate to contact us directly, if you have any further questions or suggestions. Kind regards.

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well connected, helpful staff
Helpful, friendly staff, very well located for an early start to the airport. Nice, well connected area. Clean and comfortable.
Stayed 1 night in Jul 2019
Response from Reza on Jul 11, 2019
Dear Anna, Thank you very much for your stay at the Courtyard Munich City East. We are more than happy, that you enjoyed most of your stay at our property and hope to see you soon. Best Regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay overall with 1 incident
We stayed for 1 night upon arrival in Munich and came back 3 days later for a 6 night stay. Halfway through our stay, the roof of the room starts leaking water from the air conditioner unit with the city under heat wave. The technician was very friendly and fixed the problem but the carpet was soaking wet. We went to the front desk to request for a room change and the manager told us that he has sent customers from 3 other rooms having similar issue to other hotel as they were fully booked. He offered for us to change our room the next day which is not acceptable to us. After we insisted he do something about it, he reluctantly gave us a room next door (which likely was for another customer who has not arrived yet) while they try to clean the carpet in our room. The manager was not friendly throughout the process and he should have offered us the room change upfront. I would expect better service from Marriott as a valued customer. We spoke to another manager the next day who apologized for the incident. Overall, our stay there has been good not considering the front desk incident.
Stayed 1 night in Jun 2019
Response from Reza on Jul 11, 2019
Dear Guest, We are delighted to have been your chosen hotel during your recent stay in Munich. It was truly a pleasure to serve you. It is with great regret for us, that our hotel did not meet your expectation regarding your room. Thank you for staying at the Courtyard Munich City East and we hope to see you soon. Best Regards

6/10 Okay

Verified traveler

Stayed 2 nights. The room hadn't been cleaned when we returned to it at 2.30pm /2.45pm on the second day. Left the room again shortly before 5pm and no sign of a cleaner all day. Friends of ours staying in another room had the same experience. I reported it to reception on check-out. Hope she passed it on to the relevant personnel. Not good enough for the prices charged.
Stayed 2 nights in May 2019
Response from Reza on Jul 11, 2019
Dear Guest, Thank you very much for your stay at the Courtyard by Marriott Munich City East. It is with great regret for us, that our hotel did not meet your expectation regarding to the cleanliness. We are looking forward to welcoming you soon again. Please do not hesitate to contact us directly, if you have any further questions or suggestions. Kind regards.

10/10 Excellent

Satya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

10/10 Excellent

Patti, Medford Lakes NJ

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very polite and helpful. Location was fantastic.
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall view
Helpful front desk staff and easy accessible location
Stayed 1 night in Feb 2019