Single Room Standard | Premium bedding, Select Comfort beds, in-room safe

Reviews of Helvetia Hotel Munich City Center

Helvetia Hotel Munich City Center
Schillerstr. 6, Munich, BY

Reviews

7.6

Good

Rating 10 - Excellent. 150 out of 749 reviews" "
Rating 8 - Good. 367 out of 749 reviews" "
Rating 6 - Okay. 171 out of 749 reviews" "
Rating 4 - Poor. 38 out of 749 reviews" "
Rating 2 - Terrible. 23 out of 749 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Arlene

Stayed 6 nights in Nov 2023

10/10 Excellent

Maria

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very cool staff and helpful! We stayed at this hotel due to a late train arrival from Vienna and booked 4 nights to complete our 3-week vacay. Our 10:15 pm train ended up arriving closer to 10:45 pm and I was a bit nervous to check in so late, but the staff had sent me after-hours checkin instructions just in case! Turns out that the hotel was so close to the station that we made it before 11 pm and got to checkin regularly. Like stated before, the staff was super helpful and the place very clean. We did not opt in for the breakfast, though I heard it was very tasty. Very close to everything you’d want to do in Munich! Room was smaller than I expected, but the bathroom was large and well-stocked. I saw some reviews before booking about the area being dangerous, etc. but I honestly didn’t feel uncomfortable. There were a few older people asking for money during the day (not pushy) on Bayerstrasse, but that’s about it. There are all types of people walking around the area because of the train station being so close (travelers like myself, rowdy younger people, people going home from work, etc. Nothing scary or odd. I used to live in Buenos Aires, where you always had to be on guard, so I think my perception will be a bit different, haha! After hours checkout was easy. We had to fly home first thing in the morning, so we left around 3 am for the airport. Getting an Uber there at that time was a cinch. I’d definitely stay here again! Thank you for your hospitality!!
Stayed 4 nights in Nov 2023

10/10 Excellent

Alejandro

Stayed 1 night in Oct 2023

10/10 Excellent

Kristal

Stayed 2 nights in Sep 2023

10/10 Excellent

Leepi

Liked: Cleanliness, staff & service, property conditions & facilities
Guest services is good. Close to train station for convenience
Stayed 2 nights in Sep 2023

4/10 Poor

Linda

Stayed 1 night in Jul 2023
Response from Sotirios on Aug 26, 2023
Liebe Linda,vielen Dank dafür, dass du dich die Zeit genommen hast, deinen Aufenthalt bei uns zu bewerten. Wir bedauern es, dass du dich bei uns nicht so wohl gefühlt hast, leider liegen uns keine Details, weshalb deine Bewertung nicht so positiv war.Wir hoffen, dich bald wieder als unseren Gast begrüßen zu dürfen!Liebe Grüße aus MünchenDein Helvetia-Hotel Team

4/10 Poor

Annely

Stayed 1 night in Jul 2023
Response from Sotirios Arampatzis on Jul 23, 2023
Dear Annely, thank you for taking the time to leave your feedback from the survey. We would like to extend our apologies that your recent stay did not meet your expectations. It is important for us that every guest has an enjoyable and pleasant stay. Unfortunately we cant follow the points which made you disappointed. Would you like to write to us about them?Kind regardsYour Helvetia Hotel team

6/10 Okay

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
It was simply too noisy outside
Stayed 1 night in Jun 2023
Response from Sotirios Arampatzis on Jul 23, 2023
Dear Virginia, thank you for taking the time to leave your feedback from the survey. We would like to extend our apologies that your recent stay did not meet your expectations. It is important for us that every guest has an enjoyable and pleasant stay. We appreciate for drawing our attention to these points. Your critique will be forward to the proper departments. Kind regardsYour Helvetia Hotel team

4/10 Poor

Lap, Doncaster

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Broken air-con. Unsafe to open window because emergency stair just right outside. Everybody can jump in if window open. Just close to the station.
Stayed 3 nights in Jun 2023
Response from Sotirios Arampatzis on Jul 23, 2023
Dear Lap, thank you for taking the time to leave your feedback from the survey. We would like to extend our apologies that your recent stay did not meet your expectations. It is important for us that every guest has an enjoyable and pleasant stay. We appreciate for drawing our attention to these points. Your critique will be forward to the proper departments. Kind regardsYour Helvetia Hotel team

6/10 Okay

Zaharina

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Sotirios Arampatzis on Jun 24, 2023
Dear Zaharina,thank you for taking the time to appraise your stay.We are sorry that you were not fully satisfied with your stay in our hotel. It would be very helpful for us to have a feedback of your critical points, so that we can analyse and clear them.We would be very glad to welcome you soon again.Kind regards from Munich, Sotirios Arampatzis FO Manager

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The huge construction projects that close down access to your hotel are a real drag on you.
Stayed 1 night in Jun 2023
Response from Sotirios Arampatzis on Jun 24, 2023
Dear John, thank you for your booking at our hotel and for giving us such a wonderful review. We are very happy that you enjoy your stay with us and would be very happy to welcome you soon again. Kind regards, Sotirios Arampatzis FO Manager

8/10 Good

Teresilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable. Room is clean enough. Bathroom is newly refurbished. The room nor the bathroom lights aren’t great, not well-lit. But the receptionists are very friendly and helpful.
Stayed 3 nights in Apr 2023
Response from Sotirios Arampatzis on May 31, 2023
Dear Teresilia, thank you for your time and giving a review for our hotel. We are so happy to hear that you enjoyed your time with us. Our aim is always to meet your expectations! If there is anything we can do relating to your next visit, please don't hesitate to let us know. We hope to see you again soon! Kind regards, Sotirios Arampatzis FO Manager

10/10 Excellent

Juan

Stayed 1 night in Mar 2023
Response from Sotirios on Apr 2, 2023
Dear Juan,thank you for sharing your experience at our hotel.We are very pleased that you felt comfortable with us and hoping to see you soon again.Kind regards,Sotirios ArampatzisFO Manager

6/10 Okay

ABDULRAOOF

Stayed 2 nights in Sep 2022

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located one block away from the train station which makes it very convenient. They have an elevator and the room was clean with a private bathroom and air conditioner. It is very close to tje city center so you can walk to sightsee. I only stayed for one night, it was great, bed comfortable and super convenient.
Stayed 1 night in Jul 2022

10/10 Excellent

Karena

Stayed 1 night in Mar 2022

6/10 Okay

Charles

ok
Stayed 1 night in Jan 2022

4/10 Poor

Yunhee

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2021

2/10 Terrible

Maria

Traveled with family
red light district
This place is situated in a very bad part of town. Prostitutes , drug dealers and overall dangerous place. I was told not to be alone on the street at night and not to use the ATM machine because I would be robbed immediately. I stayed one night and moved out early the next morning. I was refused a refund.
Stayed 3 nights in Sep 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

10/10 Excellent

catherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was close to the train station, walking distance to the marienplatz shopping. Very helpful staff especially Ivan, he helped us with all the questions we had. Very good breakfast and very clean. The building was close to a torn building being torn down but very quite. We will definetly stay there again in the near future.
Stayed 1 night in Sep 2021

10/10 Excellent

NAAMAH

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021

6/10 Okay

Verified traveler

Stayed 2 nights in Mar 2020

8/10 Good

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020

8/10 Good

Jason

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

Jake, Manchester

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had everything we wanted in our room, breakfast was good, and the staff were welcoming and incredibly helpful. We would definitely stay here again when in Munich. Transport links are also brilliant here too, and the city centre is only 15 mins away.
Stayed 4 nights in Feb 2020

8/10 Good

margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

4/10 Poor

Peter

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bwd bugs room 202
Woke up in middle of night with bed bugs biting me in room 202. Even caught one and squished it, with blood spotting my pillow. My son was also bit. Took the actual bug and pillow case with blood to show front desk mext morning. They showed slight concern, but offered no apology. Staff was otherwise nice and breakfast good. Room was as represented on site..But bed bugs soured entire stay and 14 hours later the bites are more itchy and swollen.
Stayed 1 night in Jan 2020

10/10 Excellent

patric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Easy walk to the hauptbahnhof and to the city center.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and a good price for two nights stay towards the end of the working week.
Stayed 2 nights in Dec 2019

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is fine for a short
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Cleanliness
Disappointed
We didn’t feel the reviews we had read before we booked were accurate with our experience. Yes it was close to the City Center and train station which was what we were looking at. But our room wasn’t clean. You could hear too much of the other rooms experience. I also felt somewhat unsafe walking at night near our hotel. Front door staff was overly friendly. Disappointed
Stayed 2 nights in Dec 2019

10/10 Excellent

WanderingWayne, Houston, Tex

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast and service. Location to underground transportation is one half block.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fabulous location near the central train station. Good hostel alternative for budget conscious travel
Stayed 1 night in Nov 2018

10/10 Excellent

DORON

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very kind stuff, excellent location
Stayed 2 nights in Nov 2019

6/10 Okay

Tiff, Hong Kong

Liked: Cleanliness, staff & service
Pros: The room was clean. The location of the hotel is good which just few minutes walk from the central station. Cons: I don’t know why the bed don’t have headboard which made me not sleep well. Moreover there were many strangers/baggers/drunk people hanging around the street of the hotel which feeling a bit uncomfortable and not safe! Overall the hotel is only suitable for short stay, saying only around 1-2 nights.
Stayed 4 nights in Nov 2019

8/10 Good

katherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing, we’ll Stay here again.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close To Train Station and Oktoberfest
We wanted a place that was close to Oktoberfest but budget friendly and this was perfect for that. Fairly no-frills but we were really only there to shower and sleep so, for that, it was perfect. It was close to the train station as well which added to the overall convenience.
Stayed 3 nights in Sep 2019

10/10 Excellent

Kimberly

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
This place was great! A 1-2 minute walk to the central station. Very close to Oktoberfest, maybe a 10 minute walk at the most. The staff was very friendly and kind! The hotel was clean and bed was comfortable. I would stay here again.
Stayed 2 nights in Oct 2019

6/10 Okay

N Tunac

Stayed 3 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2019

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

4/10 Poor

Asfahan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Worst hotel ever.
Overpaid for the room I had. The building is extremely dated. There was a water dripping noise that went on all night long. The only thing which was half decent was the breakfast. Looks like Helvetia has paid a lot more attention on their breakfast, hoping customers would leaving happy only remembering the food- but a $20 or so upgrade for "breakfast" isn't enough to cover for a poor experience in the room.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

MT.., Detroit

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Property was easy to find and close to the train station. It was clean and beds were comfortable. The included breakfast was also very good with some variety. We felt a bit uncomfortable walking down the street to the hotel as the neighborhood clientele was not the best. Additionally, street noise could be an issue if you stayed in a road-facing room.
Stayed 1 night in Aug 2019

8/10 Good

福樂囤

Traveled with partner
Located steps to Munich Central Station, this hotel is very clean, room has AC. Although room is small but we were inside to sleep only at nighttime. Breakfast staff was friendly.
Stayed 2 nights in Aug 2019

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
The hotel Is super well located, the staff isn’t really nice and will assist you with any demands you have. The areas near to the hotel doesn’t feel really safe at night, but maybe is Justin paranoid. The breakfast is really good but unfortunately same buffet menu everyday. The mattress are not soft but you can sleep perfectly on.
Stayed 3 nights in Jul 2019