Ratings based on 32 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
75% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
3.8 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom North America

Great location, but spartan room

Posted Mar 26, 2015
Pros: The location. It was quiet, which I was happy about.
Cons: The furniture is cheap. The bathroom has a severe institutional look, and the drain had problems. No coffee in the room.
Location: Good restaurant down in the plaza, plus nearby shops in the terminals.
The location, in the plaza right between terminals one and two, is great. Much better location than the Novotel, which is located across the highway. However, you'll pay for this location. The room, meanwhile, despite the price, is typical airport aesthetic. Spartanly furnished, and the bathroom had some questionable drain issues; the tub started to fill with water and washed up disgusting black hairs from the drain. I have blonde hair.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 25, 2015
空港に近くて便利。 但し、早朝(朝4時頃)移動でタクシーを呼びたかったが、空港のタクシースタンドまで歩いていかないといけなかったのが残念。
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Alajuela

Pleasing , but you can wait more from a 5 Star .

Posted Mar 25, 2015
Pros: Very comfortable bed and pillows , nice SPA . Good Restaurant :)
Cons: From a 5 Star hotel you can wait at least to have a coffee maker or tea ...in your room then you dont have to be going out always .
Location: You have all you need close the hotel! Supermarket ,bakery , pharmacy , bier garten ....
It was very nice the location , the facilities just perfect , great staff they were just very very kind people ..
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent

Posted Mar 19, 2015
Pros: Everything was excellent
Cons: Nothing
Location: It was all excellent
Excellent as always. THank you! We had a lovely time and will look forward to coming back again soon.
3 out of 5
by A verified travelerfrom STL

Quite a decline from the Kempinsky experience.

Posted Mar 18, 2015
Pros: The breakfast buffet is great, although rather pricy.
Cons: At the moment almost everything needs improvement, based on the price charged.
Location: Convenient at the airport, nothing else.
I stayed at this hotel previously when it still was a Kempinski property, and unfortunately at least for now there is definitely a steep decline in service. It is of course still a convenient choice for MUC, but overall, if things do not change for the better quickly, I will not return. The check-in was less than soso. We had two sequent reservations. At the beginning we were told that we would have to check out and then check in again the next day. Then we were told that we probably would have to move rooms. After consulting with a more senior staff member we got an upgrade (nice) and were told that all was ok. Sure enough, the next morning TWO employees walked into our room asking when we would check out. At the reception we were told that unfortunately we had to change rooms, albeit after insisting to talk again to a more senior staff member the situation could be remedied. Although we arrived after 3pm, the room was not ready, and clearly cleaning was not the greatest. The Hilton seems also to implement a new phone system, with all its quirks (calling Housekeeping got us to the restaurant which, although promising to send a message to housekeeping simply forgot about it. On the other hand, housekeeping staff barreled into our room at least twice daily without even waiting for a response to a knock on the door. Internet was a disaster, even more so at 18 Euro (HILTON, are you serios????) per day. For a slow and intermittent connection this is ridiculous.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom に本

ターミナル1からは遠い

Posted Mar 16, 2015
Pros: 他に近い空港がないので、選択肢としてはこれのみ。
Cons: ターミナル1からの表示。そもそも空港内の地図では、自分がどこにたっているのかわかりにくい。いろいろセクションの番号が表示されているからよいと思っているのだろうが、セクションのシステムは、旅人にはすぐにはのみこめない。
Location: ターミナル1からは遠い。ただ、次回以降は、迷わずにいけると思う。
ターミナル1からは遠いですし、途中の表示もよくないので、迷いました。ターミナル2からは近く、わかりやすいのだろうと思います。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Sacramento.

Wow. Great.

Posted Mar 16, 2015
Pros: Everything. Great location and upward from there.
Cons: This hotel is excellent. Convenient. Can't get better, as far as I am concerned. Good relatively inexpensive food nearby in terminal mall.
This hotel is remarkably nice. Updated room. Large. Well appointed.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom 日本

Posted Mar 16, 2015
Pros: ホテルスタッフの方が非常に丁寧でした。
Cons: ①部屋履きのスリッパと歯ブラシの準備を希望します。
空港に隣接しているという絶好のロケーションであり、非常に良いホテルでしたが、以下の点が気になりました。 1.部屋履きのスリッパがあれば良かった。 2.歯ブラシが無かった。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Mexico

Great hotel for overnight stay at MUC

Posted Mar 10, 2015
Pros: Location, cleanliness, has te best safe box I have ever seen at a hotel.
Location: The location is great for an overnight stay at MUC; however there are plenty of things to do: Audi center, great local food and beer, supermarket.
Great experience, recognized as a Expedia gold member got an upgrade to a junior suite, had a nice welcome gift at my room.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 4, 2015
Nice hotel :) perfect for travelers who are staying overnight waiting on their next flight. Great staff very welcoming