Ratings based on 196 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel near Munich Rail Station

Posted Nov 29, 2014
Pros: The location was great. Breakfast. The room. Everything in general.
Cons: The staff could offer more suggestions on places and restaurants to visit.
Location: Very close to the commercial area in Munich (walking distance).
When I arrived for the first time the hotel gave me a single room for one person as I had requested. It was small but sufficient for one person. On my return, 10 days later, I was upgraded to a double room which was spectacular (for the price).
Comment from Hotel Management
Dec 1, 2014 by Julia S, Hotel Management
Dear Leite, Thank you for your review. I am pleased to hear you enjoyed your stay with us and you felt very comfortable with our location. How nice we could surprise you with the room upgrade. We hope to seeing you again soon. Best regards Julia Sprung (Quality Manager) and the team of the Hotel Excelsior
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Cairo

Great location in pedestrian zone

Posted Oct 11, 2014
Cons: More facilities, although the hotel shared facilities with two other hotels within the same group and within 200 metres
Very pleasant staff who recognized guests by name and were extremely helpful in giving advice and recommendations
Comment from Hotel Management
Oct 16, 2014 by Julia S, Hotel Management
Dear Amr, Many thanks for your kind words on your recent stay with us. I am happy that we were able to delight you with our service and I will forward your compliments to our entire team. We hope to seeing you again soon. Best regards Julia Sprung (Quality Manager) and the team of the Hotel Excelsior
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing

Posted Sep 29, 2014
I had one of my greatest experiences staying at hotel excelsior in munich. The staff was extremely helpful and friendly, and gave me great suggestions on places to eat. I would highly recommend this place , and if I go back I will 100 percent be staying at this hotel.
Comment from Hotel Management
Oct 10, 2014 by Julia S, Hotel Management
Dear guest, Thank you for your wonderful review. It is our priority and aim to make every event in our hotel successful according to our guests´ wishes. Therefore, it pleases us hearing that we are able to contribute with great memories also special event of yours. Your recommendation is highly appreciated and we look forward to your next stay. Best regards Julia Sprung (Quality Manager) and the team of the Hotel Excelsior
4 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted Sep 27, 2014 on Hotels.com
4 out of 5
Recommended
for Couples
by A verified traveler

A wonderful hotel in an excellent location.

Posted Sep 14, 2014
The Munich Hotel Excelsior is a wonderful hotel located a short walk from the central DB rail station in Munich. The location is ideal for tourists. After a busy and tiring day, it is wonderful to return to a quiet, quality hotel. You get what you pay for and this hotel is worth the extra cost. Location is excellent. The staff is professional and attentive. The rooms are comfortable and well appointed. As an example, the bartender went out of his way to find a sweet Reisling wine for us.
Comment from Hotel Management
Sep 16, 2014 by Julia S, Hotel Management
Dear guest, Thank you so much for your great feedback! It is our priority and aim to make every event in our hotel successful according to our guests´ wishes. Therefore, it pleases us hearing that we are able to contribute with great memories also special event of yours. With pleasure I will forward your kind words on our staff to our entire team. The next time you are in town we look forward to seeing you again. With best regards from Munich Julia Sprung (Quality Manager) and the team of the Hotel Excelsior
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Location but no privacy

Posted Sep 4, 2014
Everything was excellent with this hotel... Location, room size, cleanliness, alpine room design.. But there is no privacy in the hotel at all... You can hear every sound in the room from the corridor
Comment from Hotel Management
Sep 16, 2014 by Julia S, Hotel Management
Dear guest, With great pleasure I read your kind and positive words on your stay. I thank you for your note about the noise from the corridor. I will follow up this and would like to apologize if you had been disturbed by this. We hope to seeing you again soon and remain with best regards Julia Sprung (Quality Manager) and the team of the Hotel Excelsior
4 out of 5
Recommended
for Everyone
by A verified travelerfrom 大阪市

快適

Posted Sep 1, 2014
Cons: 日本語はつうじません
Location: 駅、スーパーから近いです。観光には、歩いていけますが、買い物は持ち帰る事を考えると出来ません。
高い宿泊費と思いましたが、快適でした。もう少し安ければ、また、宿泊したいです。 お部屋は、改装したばかりか、とても綺麗でした。広さも充分でした。エアコンあり エアコンの無い部屋は。真夏の猛暑日、きついかも
Comment from Hotel Management
Sep 15, 2014 by Julia S, Hotel Management
Dearとらまま, Many thanks for taking your time in writing this nice review. I am pleased to hear that you enjoyed your stay and fancy especially the newly modernized rooms. Kindly be advised we provide air conditioning in our Alpine Rooms. We hope to seeing you again soon. With best regards Julia Sprung (Quality Manager) and the team of the Hotel Excelsior
5 out of 5
Recommended
for Everyone
by A verified traveler

Albergo vicino alla stazione principale,e centro

Posted Aug 30, 2014
Bel viaggio, albergo comodo ed elegante: tutto piuttosto caro ma Monaco pare sia così. Per la prossima volta,potendo organizzare con più calma e avendo visto la comodità dei mezzi U e S, cercherei forse una soluzione più economica ma questa volta sono stata contenta del volo e dell'albergo
Comment from Hotel Management
Sep 1, 2014 by Julia S, Hotel Management
Dear guest, Thank you for your nice review. It is great that you rate our hotel very high and enjoyed being in the heart of the city of Munich with a good connection to the public transportation. We hope to seeing you again soon and remain with best regards from Munich Julia Sprung (Quality Manager) and the team of the Hotel Excelsior
3 out of 5
by A verified traveler

Hotel central, bien tenu mais lit trop petit

Posted Aug 28, 2014
Cons: lit une place de 80cm
Le lit une place de 80cm (chambre simple) est décevant pour ce type d'hotel. Rien à dire sur le reste.
Comment from Hotel Management
Sep 1, 2014 by Julia S, Hotel Management
Dear guest, I appreciate you have taken the time to share your thoughts with us. It is great to hear that you enjoyed our central location. On the other hand it is sad that you had not been satisfied with your room. It is true that our single rooms provide a small bed for one person suitable. If you are looking for an alternative I recommend our double room category which offers a double bed to you. We hope to seeing you again soon and remain with best regards from Munich Julia Sprung (Quality Manager) and the team of the Hotel Excelsior
4 out of 5
Recommended
for Everyone
by A verified travelerfrom 東京

駅に近いホテル

Posted Aug 28, 2014
Pros: 利便性
Cons: 部屋の狭さは改善しようがないとはおもいますが、工夫できるかもしれません
Location: ミュンヘンは特にないとおもいます。ロマンチック街道のノイシュタイン何とか城は、あえて行く必要はないと思いました。長い時間バスに乗り、観光客を見に行ったようなものです。あそこに行くよりは郊外の静かな街を散策したほうが良かったです。一日損した気持ちです。
駅に近く旅行者には便利です。部屋もクラッシックの割には、設備も揃っていました。ただいかんせんシングルルームだったため部屋が狭く閉口しました。特に机がないのに困りました。
Comment from Hotel Management
Sep 1, 2014 by Julia S, Hotel Management
Dearエスケー, Thank you for taking your time in writing this review. I am pleased to hear that you felt very comfortable in the central location of our hotel. I regret if we could not fulfill your expectation on your room entirely. Nevertheless we hope to seeing you again soon. With best regards Julia Sprung (Quality Manager) and the team of the Hotel Excelsior