Ratings based on 216 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by A verified travelerfrom pforzheim

schönes, zentral gelegenes hotel

Posted Feb 16, 2015
Pros: juniorsuite sehr geräumig. . das frühstück war sehr gut, hat alles gut geschmeckt. auswahl auch ausreichend.
Cons: beim frühstück ist mir aufgefallen, dass das personal etwas überfordert war. fehlende gläser, eierbecher, auch gefässe für joguhrt..etc.
Location: zentrale lage in der fussgängerzone, vieles gut zu fuss erreichbar.
zu fusss viel erreichbar, schönes sauberes hotel. nettes personal leider keine aussicht (innenhof)---aber egal, da wir sowieso den ganzen tag unterwegs waren.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom 神奈川県

ヨーロピアンスタイルの素敵なホテル

Posted Jan 16, 2015
中央駅のすぐそばなので、電車移動や、オプショナルツアーの集合場所にも近く、又、スーパーが隣にあったので、とても便利でした。中心街へも徒歩圏で、楽しめました。部屋の中も広く、おしゃれで、清潔で、くつろげました。
Comment from Hotel Management
Jan 27, 2015 by Julia S, Hotel Management
Dear guest, Thank you for your great review. I am pleased to hear that you enjoyed your stay and that you felt very comfortable with the central location of our hotel. We hope to seeing you again soon. Best regards Julia Sprung (Quality Manager) and the team of the Hotel Excelsior
4 out of 5
Recommended
for Families
by A verified travelerfrom Japan,Shiga

コンパクトであるが、比較的きれいで、駅にも近く便利なホテル

Posted Jan 7, 2015
Pros: バスタブあり、シャワーが快適、体重計があった
Cons: これといって特にない。
Location: 駅まで徒歩1~2分。 食べることも、買い物することも、移動することもすごく便利。 周辺の治安もそれほど悪い感じは無かった。
表題の通り、コンパクトであるが、比較的きれいで、駅にも近く便利なホテルであった。 受付の方の対応もよく、とくに不便を感じることもなかった。+- 部屋もスーツケース2つを十分に広げられるだけの大きさがあり、TVもCNNやBBC、NHKWorld等もあり ドイツ語ができない私たちにも十分、情報が伝わってよかった。 部屋もWifi使い放題、浴室には体重計もあり、スーツケースの計量にも使えてよかった。 バスタブもあり、シャワーの湯量も十分、室内もとても静かで快適でした。 朝食は駅で適当に済ませました。 また、訪れたいホテルでした。
Comment from Hotel Management
Jan 11, 2015 by Julia S, Hotel Management
Dear Kerorin, Thank you for your nice review. I am glad that you have chosen our property, and particularly pleased to read that our services came to your satisfaction and that you enjoyed our rooms and its facilities. We hope to seeing you again soon. Best regards Julia Sprung (Quality Manager) and the team of the Hotel Excelsior
4 out of 5
Recommended
for Everyone
by A verified travelerfrom kobe

You can't miss it!!

Posted Jan 5, 2015
Pros: Room & Breakfast.
Cons: a kettle is not available althogh It's not necessary.
Good location to anyplace, good service, nice staff and reasonable(or more)!!
Comment from Hotel Management
Jan 11, 2015 by Julia S, Hotel Management
Dear Momoko, Thank you for informing us that you enjoyed your stay and that our colleagues could delight you with their service. We hope to seeing you again soon. Best regards Julia Sprung (Quality Manager) and the team of the Hotel Excelsior
4 out of 5
Recommended
for Everyone
by A verified travelerfrom JAPAN

観光にショッピングに便利

Posted Jan 3, 2015
Pros: きれいさと便利さ。
Cons: 日本人にはバスタブは重要ですね。
Location: そんなに広い町ではないので、のんびり、ゆっくり散策が良いと思います。 それにはとてもよりホテルでした。
12月24日1泊利用しました。クリスマスマーケットが開かれる広場の真ん前で立地は抜群です。広場寄りの部屋は広く料金も高いようでした。私たちの部屋はこじんまりとした部屋で、バスタブがありませんでした。バスタブ付もあるようですが、早いもの勝ちのようです。しかし、最近リーニューアルしたのか大変きれいでした。 朝食は別料金でしたが、9.5ユーロと安く、美味しかったので問題なし。 夫婦ふ2人で1泊だったのですが、十分満足いくものでした。
Comment from Hotel Management
Jan 11, 2015 by Julia S, Hotel Management
Dear M N, Thank you for your kind review. I am pleased to hear that you relish your room and enjoyed our breakfast. Kindly be advised almost all of our rooms provide a bathtub. For the future please feel free to inform us prior your arrival if you have any requests for your room. We always try to fulfill the wishes of our guests. We hope to seeing you again soon. Best regards Julia Sprung (Quality Manager) and the team of the Hotel Excelsior
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel near Munich Rail Station

Posted Nov 29, 2014
Pros: The location was great. Breakfast. The room. Everything in general.
Cons: The staff could offer more suggestions on places and restaurants to visit.
Location: Very close to the commercial area in Munich (walking distance).
When I arrived for the first time the hotel gave me a single room for one person as I had requested. It was small but sufficient for one person. On my return, 10 days later, I was upgraded to a double room which was spectacular (for the price).
Comment from Hotel Management
Dec 1, 2014 by Julia S, Hotel Management
Dear Leite, Thank you for your review. I am pleased to hear you enjoyed your stay with us and you felt very comfortable with our location. How nice we could surprise you with the room upgrade. We hope to seeing you again soon. Best regards Julia Sprung (Quality Manager) and the team of the Hotel Excelsior
5 out of 5
Recommended
for Families
by Francescofrom Vancouver, Canada

everything you need

Posted Nov 21, 2014 on Hotels.com
Amazing room, great location, friendly staff
Comment from Hotel Management
Jan 24, 2015 by Julia, Hotel Management
Dear Francesco, Thank you for your great review. It is wonderful to hear you enjoyed your stay with us and we could fulfill your needs entirely. We hope to seeing you again soon. Best regards Julia Sprung (Quality Manager) and the team of the Hotel Excelsior
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Very nice room.

Posted Nov 18, 2014 on Hotels.com
Good. Very nice room, not too large but comfortable and cozy. The personnel was nice and helpful. Good breakfast. Would definitely stay there again.
Comment from Hotel Management
Jan 24, 2015 by Julia, Hotel Management
Dear guest, Thank you for your great review. I am glad that you have chosen our property, and particularly pleased to read that our services and facilities came to your satisfaction We hope to seeing you again soon. Best regards Julia Sprung (Quality Manager) and the team of the Hotel Excelsior
5 out of 5
Recommended
for Couples
by Petrinafrom Sydney

Right next to Munchen Central Station

Posted Nov 18, 2014 on Hotels.com
The location was a bonus and a down fall as we travelled by train but the area immediately outside the hotel and around the station was a bit unpleasant. The hotel was completely different to its surroundings though, very good. It was also about a 10 minute walk to Karlsplatz and Mary's Square. The wine bar connected to the hotel was also lovely. Reception was more than happy to book our Oz tour Munich for us and were very helpful with any questions we had.
Comment from Hotel Management
Jan 24, 2015 by Julia, Hotel Management
Dear Petrina, Thank you for your kind words on your stay. I am happy to learn that we could delight you with our service and facilities and our location was very convenient for you. As in all cities the adjacencies to the main train station is not the nicest area of Munich. However our hotel is located directly in the pedestrian precinct, which will guide in 2-3 minutes to the famous “Karlsplatz/Stachus. We hope to seeing you again soon. Best regards Julia Sprung (Quality Manager) and the team of the Hotel Excelsior
5 out of 5
Recommended
for Business Travelers
by Frankfrom PB

Ein Kleinod direkt am Bahnhof

Posted Nov 17, 2014 on Hotels.com
Ich war Anfangs skeptisch, ein Hotel direkt am Hauptbahnhof zu buchen, aber ich wurde mehr als angenehm überrascht. Sehr freundliche Mitarbeiter, eine überraschend angenehme Lobby und sehr schön eingerichtete Zimmer. Leider habe ich so gut geschlafen, daß ich das Frühstück verpasst habe und dies somit nicht beurteilen kann. Die Lage ringsherum ist natürlich Bahnhofsviertel, aber sobald man im Hotel ist, vergisst man das schnell. Desweiteren hat es den Vorteil, das die Innenstadt fussläufig erreichbar ist. Die Zimmer sind geräumig, sauber und in einem schönen Stil ausgestattet. Bei geschlossenem Fenster ist es absolut ruhig. Ich werde das Hotel bestimmt bei meinem nächsten Aufenthalt in München wieder buchen!
Comment from Hotel Management
Jan 24, 2015 by Julia, Hotel Management
Lieber Frank, ich danke Ihnen, dass Sie sich die Zeit genommen haben, Ihre Gedanken mit uns zu teilen. Es ist wunderbar zu hören, dass Ihnen besonders unsere Mitarbeiter, sowie das Design unseres Hauses so positiv in Erinnerung geblieben sind und Sie sich bei uns wohl gefühlt haben. Schon heute freuen wir uns auf Ihren nächsten Besuch. Julia Sprung (Qualitätsmanagerin) und das Team vom Hotel Excelsior