2 bars/lounges

Reviews of Platzl Hotel

4.5 out of 5
Platzl Hotel
Sparkassenstraße 10, Munich, BY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 733 out of 1012 reviews" "
Rating 8 - Good. 199 out of 1012 reviews" "
Rating 6 - Okay. 47 out of 1012 reviews" "
Rating 4 - Poor. 17 out of 1012 reviews" "
Rating 2 - Terrible. 16 out of 1012 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location in the center of town. Nicely maintained and refurbished hotel. The staff was very nice.
Stayed 1 night in Mar 2024
Response from Heiko Buchta - general manager on Mar 21, 2024
Dear Karen,Thank you for your wonderful feedback. We're thrilled to hear that you enjoyed our central location and that you found our hotel to be well-maintained and refurbished. Providing a pleasant and comfortable environment for our guests is our priority.We truly appreciate your kind words about our staff. Delivering excellent customer service is something we take pride in, and we're delighted that our team members contributed positively to your experience.We hope to may welcome you again!Best regardsHeiko Buchta - general manager

10/10 Excellent

Anthony

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a great location. Super friendly staff and rooms with character. The spa is great.
Stayed 4 nights in Mar 2024
Response from Heiko Buchta - general manager on Mar 21, 2024
Dear Anthony,thank you very much for your 5/5 review. We are very pleased to read that you found our location to be convenient and our service friendly. We are glad that you profited from our spa. We look forward to welcoming you again at the Platzl Hotel.Best regardsHeiko Buchta - general manager

10/10 Excellent

Andrew Paul, Dorking

Traveled with family
Liked: Cleanliness, staff & service
A friendly and very comfortable hotel, excellently positioned close to Marienplatz.
Stayed 2 nights in Mar 2024
Response from Heiko Buchta - general manager on Mar 27, 2024
Dear Andrew Paul,Thank you for your great rating. It is a pleasure to read that you enjoyed our friendly service and comfortable furnishings. We look forward to welcoming you again. Best regardsHeiko Buchta – general manager

10/10 Excellent

Ehud, Modiin

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Marienplatz, just 2 minutes walk. Nice and equipped rooms. Nearby Hofbrauhaus - the very famous bar and restaurant.
Stayed 4 nights in Mar 2024
Response from Heiko Buchta - general manager on Mar 21, 2024
Dear Ehud,Thank you for sharing your experience. We're pleased that you enjoyed our convenient location near Marienplatz and our well-equipped rooms. We hope to welcome you back at the Platzl Hotel soonBest regardsHeiko Buchta - general manager

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in very central location in Munich.
Stayed 3 nights in Mar 2024

8/10 Good

Beverly

Traveled with family
Liked: Property conditions & facilities
The hotel is lovely. Pillows and blankets are not comfortable. Location is convenient but very noisy due to proximity to Hofbrauhouse and Hard Rock Soccer game in town had extreme crowds directly by the hotel with extreme noise yntil 2am
Stayed 4 nights in Mar 2024
Response from Heiko Buchta - general manager on Mar 8, 2024
Dear Beverly,Thank you for your feedback. A comfortable bed and bedding are key to a relaxing sleep. We regret to read that you did not enjoy the pillow and blanket. Usually, we receive a lot of positive feedback regarding their quality. Did you know that we offer a pillow menu containing various sized and pillows? Our excellent central location allows our guests to explore most of Munich’s sights within a few minutes of walking. Our guests may experience the vibrant atmosphere and profit form plenty of restaurants, bars and shops nearby. While we strive to provide a calm and relaxing atmosphere to all guests, our guest may expect a level of activity in the neighborhood which we cannot influence. We hope that you still enjoyed Munich. Best regardsHeiko Buchta – general manager

10/10 Excellent

Mario

Traveled with family
Right in the old center, clean hitel
Stayed 3 nights in Mar 2024
Response from Heiko Buchta - general manager on Mar 4, 2024
Dear Mario,thank you for your review with best mark. It is a pleasure to know that you thoroughly enjoyed your stay at the Platzl Hotel. We hop to may count you among our guests again. Best regardsHeiko Buchta – general manager

8/10 Good

Louise

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful and friendly. Hotel clean throughout. Very pleasant weekend
Stayed 3 nights in Feb 2024
Response from Heiko Buchta - general manager on Mar 4, 2024
Dear Louise, thank you for your great feedback. We are pleased that you highlighted the cleanliness of the Platzl Hotel and the friendly and helpful service of our team. We hope to may host you again. Best regardsHeiko Buchta – general manager

10/10 Excellent

Haruki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Very easy to visit almost all sightseeing spots and restaurants such as Hofbräuhaus by walk.
Stayed 3 nights in Feb 2024
Response from Heiko Buchta - general manager on Mar 4, 2024
Dear HarukiThank you for your positive feedback. We are very pleased that you have enjoyed your stay at the Platzl Hotel and profited from our central location. We look forward to welcoming you again. Best regardsHeiko Buchta – general manager

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Would definitely stay here again.
Stayed 9 nights in Feb 2024
Response from Heiko Buchta - general manager on Feb 28, 2024
Dear Katherine,thank you for your 5/5 rating. We are pleased to read that you enjoyed Platzl Hotel and would return to us. We hope to may count you among our guests again soon.Best regardsHeiko Buchta – general manager

10/10 Excellent

Martin

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly professional and polite staff. Great location easily accessible to transport links, markets, museums, bars, restaurants and shopping! Lovely new sauna at the top of the the hotel ! Standard room comfortable large bed, mini fridge, bathrobe and slippers, great rainfall shower. Soundproof rooms, kettle with tea and coffee, hairdryer provided and toiletries! Would recommend and stay again ! Munich is a great city with plenty to see!
Stayed 2 nights in Feb 2024
Response from Heiko Buchta - general manager on Feb 15, 2024
Dear Martin,thank you very much for your detailed review. We appreciate your praise concerning our sauna area with view on Munich’s roofs as well as the comfort and equipment of the room. It is a pleasure to read that you enjoyed beautiful Munich and profited from our central location in the heart of the city. We hope to may welcome you again. Best regardsHeiko Buchta - general manager

10/10 Excellent

Amy

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service and amazing hotel
Stayed 2 nights in Feb 2024
Response from Heiko Buchta - general manager on Feb 15, 2024
Dear Amy,thank you very much for your brilliant rating! We are very happy that you enjoyed your time at the Platzl Hotel. We look forward to your return!Best regardsHeiko Buchta - general manager

10/10 Excellent

Florin, Sarasota

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friedly
Stayed 1 night in Feb 2024
Response from Heiko Buchta - general manager on Feb 6, 2024
Dear Florin,thank you for your 5/5 rating. A friendly and welcoming service is an integral part of our Bavarian hospitality. We hope to may welcome you again!Best regardsHeiko Buchta – general manager

10/10 Excellent

Jenna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff always said good morning or a welcome, Philip in the bar is amazing; so attentive and always refilling our pretzels for us to snack on while sipping creative non alcoholic cocktails. Thank you!
Stayed 2 nights in Jan 2024
Response from Heiko Buchta - general manager on Feb 1, 2024
Dear Jenna, Thank you for your great feedback. With pleasure we have shared your comment with Philip who was very happy to receive it. We hope to may count you among our guests again. Best regardsHeiko Buchta – general manager

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the location!
Stayed 2 nights in Dec 2023
Response from Heiko Buchta - general manager on Jan 29, 2024
Dear Jennifer,thank you for your feedback. We are pleased to know that you profited from our central location in the heart of Munich. We hope to may welcome you back soon. Best regardsHeiko Buchta – general manager

10/10 Excellent

adriel, pittsburgh

Stayed 1 night in Jan 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in the heart of old Munich. Nice staff, great breakfast, and bar open late.
Stayed 2 nights in Jan 2024
Response from Heiko Buchta - general manager on Jan 29, 2024
Dear Andrew,thank you for your review. We are delighted to read your positive feedback regarding our team, the breakfast, and our bar. We e look forward to your return!Best regardsHeiko Buchta – general manager

10/10 Excellent

King kwong terry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very good hotel as I expected. Room design is good. The walk in closet and the light in the room is considerably useful. The window is opened in two way. The floor is wood not carpet, it is more clean. The bathroom accessories with gold grohe shower and toilet with duravit. It is modern. But the minor problem in another room on 2nd floor, is a bit noisy . This hotel is in good atmosphere and walkable in city centre. We will come back if we in Munich next time. Thanks
Stayed 6 nights in Jan 2024
Response from Heiko Buchta - general manager on Jan 24, 2024
Dear King kwong terry,Thank you very much for your great feedback. We are delighted to read that we met your expectation regarding your stay at the Platzl Hotel. A well-designed room including lighting and storage is important. We are pleased to read that you profited from it. The bathroom has just recently been renovated – we appreciate your praise in this aspect. We strive to provide a calm and relaxing atmosphere to all guests. However, the vibrant atmosphere of the city center does bring a certain level of activity which we cannot influence and our guests must expect. We look forward to welcoming you again. Best regardsHeiko Buchta – general manager

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and cozy room kind staff
Stayed 8 nights in Jan 2024
Response from Heiko Buchta - general manager on Jan 24, 2024
Dear Jordan, Thank you for your 5/5 rating! It is a pleasure to read that you have enjoyed the coziness of the room and our friendly team. We look forward to your return. Best regardsHeiko Buchta – general manager

10/10 Excellent

Erika

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay! Staff was superb
Stayed 2 nights in Dec 2023
Response from Heiko Buchta - general manager on Jan 18, 2024
Dear Erika,Thank you for your brilliant rating! It is always a special delight to read praise concerning our team. We appreciate you for mentioning their service. We hope to see you again. Best regardsHeiko Buchta – general manager

10/10 Excellent

Doug

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close the to old town and beer halls. Nice property with great rooms.
Stayed 2 nights in Jan 2024
Response from Heiko Buchta - general manager on Jan 18, 2024
Dear Doug,thank you for your feedback! It is a pleasure to read that you enjoyed the proximity to Munich’s highlights. We are constantly investing in the building; hence we appreciate your praise about the property and the hotel rooms. We hope to see you again at the Platzl Hotel. Best regardsHeiko Buchta – general manager

10/10 Excellent

MIGUEL, Mosman Park

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was located in great area, breakfast was also very good - would stay here again
Stayed 1 night in Jan 2024
Response from Heiko Buchta - general manager on Jan 18, 2024
Dear MIGUEL,Thank you for taking the time to review your stay. We are pleased to read that you profited from our central location in the heart of Munich and enjoyed our quality breakfast buffet. We look forward to your return. Best regardsHeiko Buchta – general manager

10/10 Excellent

Andra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in a great location. Rooms were small but it gave a really nice boutique feel. Very upscale and beautiful. Loved the bar in the lobby.
Response from Heiko Buchta - general manager on Jan 10, 2024
Dear Andra,thank you for your review. We constantly invest in the upkeeping of the property. We are very pleased to read that you enjoyed the beauty and atmosphere of the hotel. We have 7 different room categories with up to 28m² in our Deluxe Double Rooms. We hope to may welcome you again in the future. Best regardsHeiko Buchta – general manager

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was great
Stayed 2 nights in Jan 2024
Response from Heiko Buchta - general manager on Jan 10, 2024
Dear DAVID,thank you for your 5/5 rating! A delicious breakfast is the ideal foundation for a successful day. We appreciate you’re your positive feedback and look forward to your return. Best regardsHeiko Buchta - general manager

10/10 Excellent

Brittanie

Stayed 3 nights in Jan 2024

10/10 Excellent

Flavio

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We liked the hotel very much. Lovely property, great service, delicious breakfast, fantastic location. We will come back soon.
Stayed 3 nights in Jan 2024
Response from Heiko Buchta - general manager on Jan 10, 2024
Dear Flavio, Thank you for your 5/5 review. We are very pleased to read that you thoroughly enjoyed your stay including our excellent service and delicious breakfast. We look forward to welcoming you again at the Platzl Hotel. Best regardsHeiko Buchta - general manager

10/10 Excellent

Lilian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location! Walking distance to all old town sites, and easy access to the subway e.g. the famous Hofbrauhaus was less than a minute away, and Neues Rathaus only 5 mins walk. Beautiful hotel lobby, the room was large and comfortable, and loved the bathroom fittings. The bathroom also had high quality beer based bath products, which was very fitting for Munich!
Stayed 4 nights in Dec 2023
Response from Heiko Buchta - general manager on Jan 5, 2024
Dear Lilian,thank you very much indeed for your brilliant feedback. The Platzl Hotel is indeed located in an excellent location with many of Munich’s highlights being just a short walk from us. We are pleased to read that you enjoyed the spaciousness and comfort of your room. We are currently in the process of renovating all bathrooms. We are delighted to read that you appreciate the new bathroom fittings. We hope to may welcome you again in the future. Best regardsHeiko Buchta - general manager

10/10 Excellent

Leticia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel that is conveniently located in the city center by the Frauenkirche and the Hoffbrauhaus. The breakfast buffet was outstanding. It included fresh fruit, vegetables, charcuterie, cheese, freshly baked breads, and more. Would definitely return and recommended this hotel to family and friends.
Stayed 1 night in Nov 2023
Response from Heiko Buchta - general manager on Jan 5, 2024
Dear Leticia,thank you for reviewing your stay. A delicious and nutritious breakfast is the ideal foundation for an eventful day of exploring Munich. We appreciate your praise about the quality and variety of our breakfast buffet. We thank you for recommending the Platzl hotel to family and friends. We hope to may count you among our guests again in the future. Best regardsHeiko Buchta – general manager

10/10 Excellent

Kristen

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super close to the Christmas markets. Staff was great.
Stayed 5 nights in Dec 2023
Response from Heiko Buchta - general manager on Jan 5, 2024
Dear Kristen, thank you for rating the Platzl Hotel. It is always a special delight to read praise about our team. We appreciate you mentioning their efforts. December is a wonderful time to visit Munich due to the various Christmas markets in town most of which are just a short walk form the Platzl Hotel. We look forward to hosting you again. Best regardsHeiko Buchta – general manager

10/10 Excellent

Horace

Stayed 2 nights in Dec 2023

10/10 Excellent

Liuba

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and location.
Stayed 4 nights in Dec 2023

8/10 Good

Kenneth, Champions Gate

Liked: Property conditions & facilities

10/10 Excellent

Marc, DPO

Liked: Cleanliness, amenities
Stayed 3 nights in Dec 2023

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, amazing location to everything we wanted to see. Breakfast is highly recommended.
Stayed 4 nights in Dec 2023
Response from Heiko Buchta - general manager on Dec 21, 2023
Dear Mark, thank you for your great feedback! We are pleased to know that you have enjoyed Platzl Hotel and our location. We appreciate your praise concerning our breakfast. We hope to see you again!Best regardsHeiko Buchta - general manager

6/10 Okay

Eugenia

Disliked: Property conditions & facilities
Location and onsite parking are the only great features of this hotel. Our room was cold as an icebox upon arrival, all heaters were off. My VIP welcome drinks, that i nevere actually use, were offered in a very creative way: they are free if i will order more after. No water bottles were offered at all. Property, rooms and bathrobes/towels are very tired. Not sure why they even position this hotel as luxury. Will not return.
Stayed 3 nights in Dec 2023
Response from Heiko Buchta - general manager on Dec 20, 2023
Dear Eugenia, thank you for reviewing your stay. A pleasant temperature is essential to the overall comfort during the stay. We apologize that the temperature was not checked upon your arrival. We have addressed this with our housekeeping team. All Expedia Premium VIP receive a bottle of wine upon arrival in the room. Separately, all rooms are equipped with a filled minibar including water. The first filling is free of charge. During the stay the drinks are filled upon request and charged accordingly. The refill is optional and certainly not compulsory. We are afraid that this was not properly communicated to you. We constantly strive to further improve our services. We would love to prove it to you during another stay. Best regardsHeiko Buchta – general manager

10/10 Excellent

Louis

Stayed 3 nights in Dec 2023

10/10 Excellent

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! Close to Marienplatz, super clean and welcoming. The bar was great too, and the breakfast was phenomenal. Excellent stay, would definitely stay again.
Stayed 4 nights in Dec 2023
Response from Heiko Buchta - general manager on Dec 19, 2023
Dear Ryan,thank you for your 5/5 review. We are very pleased to read that you enjoyed the beauty of Platzl Hotel and our welcoming service. A delicious breakfast is the ideal start into the day. We appreciate your kind words about it. We hope to may count you among our guests again!Best regardsHeiko Buchta - general manager

8/10 Good

ERICA

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Small details lacking.
Stayed 3 nights in Dec 2023
Response from Heiko Buchta - general manager on Dec 19, 2023
Dear ERICA , thank you for rating your stay. We want to create a pleasant and memorable stay for all our guests. We regret that we were unable to fully meet your expectations concerning the small details. We continuously strive to further improve our service. We hope to may welcome you again to prove our enhanced service to you. Best regardsHeiko Buchta - general manager

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the Platzl is excellent if you want to be near the Marienplatz! It is a nice, clean well run hotel. That said the coffee bags they provide in the room are not very good and they never replaced them after the first day inspite of my asking for them. In addition, 31 Euros per person for breakfast is very steep to me. Generally my wife and I do not eat very much for breakfast but do appreciate a nice cup of coffee and tea. On the second day when I realized that they had not replaced the coffee bags I went down to the restaurant and the lady kindly poured me a cup of coffee to take back to my room. On the third day I went down and another lady insisted on charging me for the coffee. I guess that's fair but would it kill them to give customers the opportunity to grab a cup of coffee in the morning without being charged? Many hotels do that these days. By the way from a customer satisfaction point of view - the morning the lady gave me the cup for free I walked back to my room feeling well treated and had a very nice feeling about the hotel. On the day I was charged, however, I left feeling a bit annoyed. I realize it's a small thing but it's often the small things that make the difference.
Stayed 3 nights in Dec 2023
Response from Heiko Buchta - general manager on Dec 15, 2023
Dear Mark,thank you for your detailed feedback about your recent stay at the Platzl Hotel. We regret to read that we were unable to fully meet your expectations. We offer a vast breakfast buffet including a classic Munich white sausage, a live-cooking station for egg dishes, fresh fruits and sparkling wine. By prebooking the breakfast our guests help us to decrease food waste and improve staff planning, hence we incentivize it with a lower charge at EUR 20,- . We apologize that the coffee bags were not refilled during your stay. This will be addressed with our housekeeping. We hope that you enjoyed your time in Munich and that we may prove our improved service to you during another visit. Best regardsHeiko Buchta - general manager

10/10 Excellent

Craig

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Observes the little things.
I especially enjoyed waking up on St. Nicolas day and finding the gift on my door.
Stayed 3 nights in Dec 2023
Response from Heiko Buchta - general manager on Dec 15, 2023
Dear Craig ,thank you for your great rating! It is a pleasure to read that you appreciated our token on the occasion of St. Nicolas Day. We hope to may count you among our guests at the Platzl Hotel again. Best regardsHeiko Buchta - general manager

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel and staff just a short walk from Marienplatz. Great location!
Stayed 1 night in Dec 2023
Response from Heiko Buchta - general manager on Dec 12, 2023
Dear Karen,thank you very much for your 5/5 review. We are happy that you enjoyed our service and our strategic location in the heart of Munich. We look forward to your return. Best regardsHeiko Buchta – general manager

8/10 Good

Karen, Kingsport

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Very convenient location & nice breakfast
Stayed 4 nights in Dec 2023
Response from Heiko Buchta - general manager on Dec 12, 2023
Dear Karen, Thank you for reviewing the Platzl Hotel. We are pleased to know that you enjoyed our delicious breakfast buffet and our central location. We hope to see you again!Best regardsHeiko Buchta – general manager

10/10 Excellent

Don

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Erika, San Antonio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was in a central location and a couple of 100 feet from the Christmas markets. Service was outstanding!
Stayed 3 nights in Dec 2023
Response from Heiko Buchta - general manager on Dec 12, 2023
Dear Erika,thank you for your review. We are pleased to read that you profited from our central location and the proximity to various Christmas markets. Advent is a special time of year in Munich. We appreciate you for highlighting our service! We hope to may count you among our guests again. Best regardsHeiko Buchta – general manager

8/10 Good

Erika

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It was loud at night from being close to the bars and our room was very hot until we figured out how to shut off the radiator. But the location was great for the Christmas markets and the service was good. There was a very long security alarm practice while we were they but they warned us it was happening at 10 AM. It’s an older hotel and it does need the upgrade they are currently doing we enjoyed our stay
Stayed 5 nights in Nov 2023
Response from Heiko Buchta - general manager on Dec 12, 2023
Dear Erika,thank you very much for taking the time to give us feedback. While we strive to provide a peaceful environment for our guests, it is important to acknowledge that the vibrant atmosphere of the city center may result in some unavoidable noise. The heating and cooling of the room may be individually adjusted. Please never hesitate to contact our reception desk to ask for assistance. The fire drill practice is essential for the safekeeping of our guests and staff. It takes place about 4 times a year at 11 a.m. for a maximum of 20 minutes. Our relaxation area hast been fully renovated and we are currently renovating the bathrooms. We hope that we may welcome you again at the Platzl Hotel. Best regardsHeiko Buchta – general manager

10/10 Excellent

Gail, Paget

Stayed 3 nights in Nov 2023

4/10 Poor

Laura

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Unfortunately our room had an AWFUL smell to it - like sewage - that did not go away (we only stayed one night). Staff was very kind, but hard to get past the smell.
Stayed 1 night in Nov 2023

8/10 Good

Kristin, Lehigh Acres

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in the perfect location to view Christmas markets as it was within east walking distance to Marianplatz as well as the München residences that has a Christmas market in the center. It was great to be able to walk to all the attractions we attended. The hotel room was a great size as well for two guests. The room was a little outdated and had some stains on the wall and furniture but overall it was a great stay.
Stayed 2 nights in Nov 2023
Response from Heiko Buchta - general manager on Dec 6, 2023
Dear Kristin,thank you for your detailed review. We apologize that the room showed some stains on the wall. We are in a constant state of improvement and will investigate the room right away. December is a special time in Munich as the city center is beautifully decorated and full of Christmas markets. Our location is ideal to explore various markets. We hope to see you again!Best regardsHeiko Buchta – general manager

4/10 Poor

Jan

Traveled with partner
Liked: Cleanliness
Excellent location. Poor room location. 1st floor, required stairs, construction outside window and in hallway. Jack hammer at 8:30am.
Stayed 1 night in Nov 2023
Response from Heiko Buchta - general manager on Dec 6, 2023
Dear JanThank you for your review. We aim to keep the impacts of the renovation works as little as possible. Louder renovation works may only take place between 9 a.m. and 5 p.m. We apologize that we failed to do so during your stay. Some of our hotel rooms are accessible via a few steps. We now made an internal note that you prefer rooms accessible without steps. We are glad that you still profited from our central location. Best regardsHeiko Buchta – general manager