Ratings based on 150 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.6 Room cleanliness
4.1 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from bangkok

Nice hotel, strange and long-winded corridor layou

Posted Sep 13, 2014
Good hotel, nice location near subway. Good decor. Strange hotel layout means a very long walk from entrance to your room. Strange that they only give bottled water for on 2 of my 5 night stay
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice and Modern Hotel

Posted Sep 8, 2014
Stayed at the Pullman, Munich for 10 nights. The room was lovely, the hotel is smart and the bar/restaurant is good value. Staff are excellent at customer service, always willing to help and the bar/restaurant staff were very friendly and helpful. Could not fault the hotel. It does have more of a business feel which I wouldn't say is a positive or a negative. Would stay there for business or leisure. There is no wifi included in the room and the cost of wifi is expensive which is the only 'negative'.
Comment from Hotel Management
Sep 21, 2014 by Daniel, Hotel Management
Dear guest, we were pleased to read that you have enjoyed your stay at our hotel. Your friendly remarks are a great motivation tool! We are very much looking forward to having the opportunity of welcoming you back again to the Pullman Munich on your future travels to Munich! Kind regards Your Pullman Munich Team
4 out of 5
Recommended
for Everyone
by A verified traveler from London

First visit

Posted Sep 3, 2014
First visit to Munich and to this hotel. The interior and room was lovely. I stayed in the executive suite and the room was very spacous.
Comment from Hotel Management
Sep 6, 2014 by Daniel, Hotel Management
Dear guest, we were pleased to read that you have enjoyed your stay at our hotel. Your friendly remarks are a great motivation tool! We are very much looking forward to having the opportunity of welcoming you back again to the Pullman Munich on your future travels to Munich! Kind regards Your Pullman Munich Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Very comfortable

Posted Sep 2, 2014
I would recommend this hotel, very clean, comfortable and easily accessible via the underground. Staff were also very helpful. The only things to note is the wifi is not free, and rather expensive at €17 per day. The restaurant menu is limited and the tv channels have no subtitles which means if you don't speak German it is near pointless. Otherwise a very good stay and a good location
Comment from Hotel Management
Sep 6, 2014 by Daniel, Hotel Management
Dear guest, thank you very much for your feedback. Regarding the internet I am delighted to inform you that we are currently working on a solution for free internet in all hotel areas. We are very much looking forward to welcoming you back again on your future travels to Munich! Kind regards, Your Pullman Munich Team
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel

Posted Sep 2, 2014
Good hotel but wifi, parking and breakfest cost extra.
Comment from Hotel Management
Sep 5, 2014 by Daniel, Hotel Management
Dear guest, thank you very much for your feedback. Regarding the internet I am delighted to inform you that we are currently working on a solution for free internet in all hotel areas. We are very much looking forward to welcoming you back again on your future travels to Munich! Kind regards, Your Pullman Munich Team
3 out of 5
by A verified traveler from England

Convenient for UBahn

Posted Aug 27, 2014
Location: Munich's a great city for a family weekend break.
This is primarily a hotel for business people. We were on a family weekend break. The hotel is very convenient for the UBahn with a 10-15 minute ride to the city centre and a short walk to the English Gardens (about 5km walk to the city centre). There is a café, supermarket, pharmacy and bank nearby but virtually no restaurants so you have to travel a few stops on the U to get to a lively district. Some of the staff were great, others unfriendly and unhelpful. Overall a reasonable place to stay, but would probably choose to live nearer the city centre and in an area with more places to eat in future. Breakfast and wifi were not included in our package and we felt they were to expensive to add on.
Comment from Hotel Management
Aug 30, 2014 by Daniel, Hotel Management
Dear J. , we were pleased to read that you have enjoyed your stay at our hotel. Your friendly remarks are a great motivation tool! We are very much looking forward to having the opportunity of welcoming you back again to the Pullman Munich on your future travels to Munich! Kind regards Your Pullman Munich Team
3 out of 5
by A verified traveler from NJ

Staff in Training?

Posted Aug 14, 2014
Pros: Proximity to Ubahn and airport shuttle.
Cons: Front staff communication needs improving. Right hand doesn't know what left hand is doing.
Location: Ubahn gets you everywhere in reasonable time and it's very close to hotel but hotel isn't in midst of tourist clogged area.
When booking, Expedia recommended we advise the hotel if we expected to arrive late. In Berlin, the hotel staff advised Pullman we would arrive @ 9:30pm. Upon arrival, the Pullman front desk advised they didn't have my executive room but did have a standard room at a lesser rate. I expressed my disatisfaction, questioning why it was necessary to advise the Pullman of a late arrival if they weren't going to hold the room I reserved? The staff manager stepped in, asking if we would agree to stay in the standard room for one night and move to the executive room for the rest of our stay. We agreed.He also offered a free breakfast the next morning. The next morning, I advised the front desk staff we were leaving and that we would return, mid afternoon. I needed to again explain what happened the night before. It took quite awhile before notes regarding the agreement to move us could be found. I was given a room number but no key. We returned to the Pullman, were given keys to a different room than the room number we'd been advised of that same morning. In that room, we found our bags still hadn't been moved as we'd been advised. Upon checking out, my bill included charges for the breakfast, and an executive room rate for each night, including the night we had a standard room. Once again, after some explaining those charges were removed or corrected. Communication is lacking.
Comment from Hotel Management
Aug 30, 2014 by Daniel, Hotel Management
Dear Frank, While analysing your questionnaire, I am pleased to read that you were satisfied with your trip to Munich, but I can see that you had also reason for critique, and I would like to assure you that we will do our best to work on improvements in the relevant areas and segments of our departments. Best regards, your Team of the Pullman Munich
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Great location

Posted Aug 10, 2014
Great hotel. Unfortunately had booked a suite but expedia had only booked us a standard room and no suites available so now awaiting refund. Hotel front desk staff not the most welcoming. Wifi free if you are accor member otherwise very expensive and you pay per device. Breakfast good selection. Lufthansa airport bus stop literally 3mins walk and Norfriedof Ubahn stop 1 minute walk
Comment from Hotel Management
Aug 30, 2014 by Daniel, Hotel Management
Dear guest, thank you very much for your feedback. Regarding the internet I am delighted to inform you that we are currently working on a solution for free internet in all hotel areas. We are very much looking forward to welcoming you back again on your future travels to Munich! Kind regards, Your Pullman Munich Team
5 out of 5
Recommended
for Everyone
by A verified traveler from yorkshire

Perfect for a holiday to munich

Posted Aug 4, 2014
Pros: Nothing to dislike
Cons: Speedier bar service and smell of drains in lower ground floor public toilets
Location: Quiet location but right next to U bahn supermarket and cheap cafe for breakfast. A few restaurants within walking distance as is an outdoor pool.
Arrived late as indicated to hotel everything as hoped for. Booked standard room which was spacious and well equipped on first floor overlooking courtyard. Very quiet when in room soundproofing excellent.
Comment from Hotel Management
Aug 30, 2014 by Daniel, Hotel Management
Dear Stan, we were pleased to read that you have enjoyed your stay at our hotel. Your friendly remarks are a great motivation tool! We are very much looking forward to having the opportunity of welcoming you back again to the Pullman Munich on your future travels to Munich! Kind regards Your Pullman Munich Team
4 out of 5
Recommended
for Everyone
by A verified traveler from leicester, uk

Very comfortable hotel

Posted Aug 3, 2014
Hotel is very well appointed, clean and comfortable. It is well located, easy to get into the city and very close to ten city motorways, but very quiet too. Room was very comfortable and had a balcony, as do most of the room. The restaurant was excellent although possibly slightly expensive, but we had some first rate meals. Overall a very pleasing hotel.
Comment from Hotel Management
Aug 30, 2014 by Daniel, Hotel Management
Dear Lizzy, we were pleased to read that you have enjoyed your stay at our hotel. Your friendly remarks are a great motivation tool! We are looking forward to having the opportunity of welcoming you back again to the Pullman Munich on your future travels to Munich! Kind regards Your Pullman Munich Team