Ratings based on 230 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
97% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

A star above the best

Posted Jun 30, 2015
Pros: Everything
Cons: Nothing
Location: Many tourist attractions including gorgeous architecture and shopping.
Great location, service, comfort and delicious food. This hotel has it all.
Comment from Hotel Management
Jul 2, 2015 by The Charles Hotel Team, Hotel Management
Dear Joe it was a pleasure to have you as our guest and we would like to thank you for your feedback on Expedia. Your warm words make us proud and of course we forwarded them to the entire team immediately, which was much appreciated. We are pleased to make your next stay even more enjoyable and please do not hesitate to contact us for any assistance. Best wishes The Charles Hotel Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Seon

Alles TOP, aber das Frühstück

Posted Jun 8, 2015
Pros: Rundum ein perfektes Hotel, bis auf den Service beim Frühstück!
Cons: Das Frühstück war sehr gut, die Qualität des Essens lässt keine Wünsche offen, aber der Service war durch und durch unorganisiert und schlecht!
Location: Zentrumsnah und auch den alten Botanischen Garten doch im Grünen
Das Hotel ist mehr als nur angenehm, die Mitarbeiter sehr zuvorkommend und höflich, das SPA ein Traum, die Zimmer sehr gepflegt und geräumig! Echte 5 Sterne!! Die Lage des Hotels ist phantastisch in 10 Min fussläufig zur Innenstadt Das Frühstück war sehr gut, die Qualität des Essens und Angebot lässt keine Wünsche offen, aber der Service war durch und durch unorganisiert und schlecht! Dies startete mit einem nicht sauberen Tisch, mehreren Kellnern, die nicht Koordiniert waren und gipfelte darin, dass ständig Speisen und Getränke an den Tisch gebracht wurden, die wir gar nicht bestellt hatten. Hier ist dringender Handlungsbedarf, denn ein Haus das ansonsten so perfekt ist, sollte den Eindruck nicht mit diesem schlechten Frühstücksservice auf Pensionsniveau herunterschrauben.
5 out of 5
Recommended
for Everyone
by A verified traveler from Köln

Bestes Hotel in München

Posted Jun 7, 2015
Es stimmt alles. Service, Lage, Ausstattung. Wir sind das erste Mal mit Baby in ein Stadthotel gereist. Wir haben im Charles alles bekommen, was man für einen Säugling braucht und sogar noch mehr. Also wer mit Baby nach München reist wird in diesem Hotel rundum versorgt. Einziges kleines Manko: der Spa ist relativ klein und das Schwimmbecken recht kühl.
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington DC

Nice mid sized hotel in the middle of town

Posted May 28, 2015
Pros: Location - Center of town, close to train station but not so close you can smell and hear it. Beautiful view.
Cons: The restaurant food. Not that is was bad but just was not our taste. Not many options on the menu.
Location: A park is right out front. so nice and quite for being in the city. Nice park café a short walk away.
All of the staff were very friendly upon EVERY encounter. Every request was done way faster than we expected and we are from an area that demands quick service. This hotel is kid friendly. I feel they went above and beyond for our child. ( had a bed out for them with the same turn down service. toys in the room upon arrival, supplied a stool so our child could reach the sink to brush her teeth, etc.)
Comment from Hotel Management
Jun 10, 2015 by The Charles Hotel Team, Hotel Management
Dear Patrick thank you very much for your feedback on Expedia and the time you took to share your impressions with other travellers. It is great to see that you and your family had wonderful moments with us and we forwarded your feedback to the entire team immediately, which was much appreciated. We hope, we get the chance to welcome all of you soon again to make your next stay even more enjoyable. Best wishes The Charles Hotel Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton

Rock on ' Rocco Forte '

Posted May 22, 2015
Excellent from moment valet took car upon arrival. Check in seamless... wonderful room over park.. quiet, enjoyed morning birds. Close enough to action. 15 min walk to Marienplatz..HB house ...BUT Ayingers right across street is where you want your 'Bavarian fix '!
Comment from Hotel Management
Jun 10, 2015 by The Charles Hotel Team, Hotel Management
Dear Brian it was a great pleasure to have you as our guest and we hope you had a safe trip back home. Your feedback is very important for us, as we always try to improve our services and standards continously. Therefore, it is wonderful to read that your stay was satisfying and you found the time to enjoy bavarian tradition as well. We would be delighted to welcome you soon again and are looking forward to assist you in all matters. Best wishes The Charles Hotel Team
5 out of 5
Recommended
for Couples
by A verified traveler

Excellent Hotel

Posted May 20, 2015
Pros: Ambiance
Cons: Breakfast to be less expensive.
Location: Close to main railway station, but beside a pleasant park with a 15 minute walk to the city centre.
An excellent hotel with staff who strive to provide the very best service. Breakfast very good but expensive.
Comment from Hotel Management
May 28, 2015 by The Charles Hotel Team, Hotel Management
Dear Anonymous thank you very much for sharing your impressions with other travellers and your stay with us. Of course, we forwarded your wonderful feedback to the entire team immediately, which was much appreciated. We would be delighted to welcome you soon again and please do not hesitate to contact us directly for any assistance. Best wishes The Charles Hotel Team
5 out of 5
Recommended
for Everyone
by A verified traveler

tolles freundl. Personal, insbes. Portier, Rezepti

Posted May 8, 2015
Ausstattung i Zimmern u Flur sind renovierungsbedürftig auch Bestuhlung i Frühstücksraum: sehr schöne Bar mit Livemusik Sehr schönes Frühstücksbuffet u. ausgesprochen sympath. Personal überall
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 29, 2015
Everyone was very courteous and welcoming. The location was also splendid. All my requests were fulfilled. The breakfast buffet was delightful.
Comment from Hotel Management
May 28, 2015 by The Charles Hotel Team, Hotel Management
Dear Anonymous it was pleasure to welcome you to The Charles Hotel and we hope you had a safe trip back home again. It is our main aim to create memorable moments for our guests and it is great to see that you had a wonderful stay with us and we were able to meet your expectations. Please do not hesitate to contact us directly for any assistance, we hope, to welcome you soon again. Best wishes The Charles Hotel Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay

Posted Apr 21, 2015
This is a beautiful hotel, plus it's very conveniently located. The rooms are extremely comfortable and the service really is exceptional. Heidi, the chief concierge, booked a walking tour of Munich and a driving tour of Bavaria for us; the guides were professional and informative. Evening entertainment in the very civilized lobby bar was an unexpected treat.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

5 Star Amenities Near Old Town

Posted Apr 21, 2015
Great service, food and accommodations. The location couldn't have been better.