1 bedroom, minibar, in-room safe, desk
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Reviews of Hotel Sercotel Alfonso XIII

4 out of 5
Hotel Sercotel Alfonso XIII
Paseo Alfonso XIII, nº 40, Cartagena, Murcia

Reviews

8.8

Excellent

Rating 10 - Excellent. 120 out of 237 reviews" "
Rating 8 - Good. 87 out of 237 reviews" "
Rating 6 - Okay. 25 out of 237 reviews" "
Rating 4 - Poor. 4 out of 237 reviews" "
Rating 2 - Terrible. 1 out of 237 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Jan 2024

10/10 Excellent

Gregory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel location was convenient. The parking garage was full, so they told me we could park by the front door which was better.
Stayed 1 night in Oct 2023

10/10 Excellent

Julian

Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Stayed 1 night in Sep 2023
Response from General Manager on Sep 19, 2023
Estimado Huésped,Gracias por tomarse el tiempo en compartir su comentario con nosotros. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel.Atentamente,

8/10 Good

Amy

Stayed 1 night in Aug 2023
Response from General Manager on Sep 19, 2023
Estimado Huésped,Gracias por tomarse el tiempo en compartir su comentario con nosotros. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel.Atentamente,

10/10 Excellent

joana

Traveled with family
Liked: Amenities
Attention to detail for every customer
Stayed 1 night in Aug 2023
Response from General Manager on Aug 24, 2023
Dear Guest,Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean. Friendly staff. Efficient and quiet aircon and amazingly comfy bed. Would recommend
Stayed 1 night in Jul 2023
Response from General Manager on Aug 9, 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

6/10 Okay

Karina

Traveled with family
The restroom has hair on the floor and on the shower. The smell on the hotel and room was not pleasant. The breakfast option very limited and lacks of selection. Definitely not a good place.
Stayed 1 night in Jul 2023
Response from General Manager on Aug 9, 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2023
Response from General Manager on Apr 24, 2023
Thank you for your positive rating about your stay at our hotel! We are pleased that you enjoyed your experience with us. Your satisfaction is our greatest reward. We look forward to welcoming you back in the future.Thank you for your support!

10/10 Excellent

PATRICIA

Stayed 1 night in Apr 2023
Response from General Manager on Apr 24, 2023
¡Gracias por su visita a nuestro hotel! Agradecemos su confianza en nosotros y nos complace haber tenido la oportunidad de atenderle. Esperamos darle la bienvenida nuevamente en un futuro próximo.

10/10 Excellent

Neil Andrew

Liked: Staff & service, amenities, property conditions & facilities
The property was very clean including all areas and the room was spotless with excellent bathroom facilities. The staff were friendly and helpful. Check in and out was effortless. The reception, bar and breakfast areas were lovely and welcoming and the buffet breakfast was very good. A very pleasant place to stay and I would recommend it to anyone.
Stayed 4 nights in Feb 2023
Response from General Manager on Mar 23, 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended hotel in Cartagena
Comfortable hotel, well located, helpful staff on front desk.
Stayed 2 nights in Feb 2023
Response from General Manager on Mar 23, 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Agustin, Lake Worth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to a parking and walking distance to downtown

10/10 Excellent

SILVIO ANDRES

10/10 Excellent

Alison

Liked: Property conditions & facilities, room comfort
Excellent
Excellent value for money, very spacious room and very comfortable
Stayed 1 night in Jan 2023
Response from General Manager on Jan 10, 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

4/10 Poor

Eric

Stayed 1 night in Jan 2023
Response from General Manager on Jan 10, 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 Excellent

Lyne

Stayed 1 night in Oct 2022
Response from General Manager on Nov 7, 2022
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

8/10 Good

Liam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great wee hotel in a very convenient area.
This hotel is much cheaper than the Melia Alicante which we stayed in later in our holiday. It is obviously less up market but this hotel is fine in all areas and very conveniently placed on a great street for local shopping, restaurants and walking along the front. There are some great restaurants nearby for every meal. Above all we loved the balcony which was great for people watching in the evening whilst enjoying beer and wine from the convenient local store. The bathroom was fine and had hot water unlike our first room at the Melia at the end of our holiday. We saw some reviews complaining about the breakfasts, these were fine on our first 2 visits but the last day was unfortunately poor, when the coffees arrived cold and tasting poorly.
Stayed 2 nights in Sep 2022
Response from General Manager on Nov 7, 2022
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

8/10 Good

Hengameh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from General Manager on Sep 26, 2022
Estimado Huésped,Gracias por tomarse el tiempo en compartir su comentario con nosotros. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel.Atentamente,

10/10 Excellent

Juliet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big comfortable room
Lovely big room, very comfortable. Quite a long walk into the old town through some slightly uncomfortable feeling streets - but no issues experienced.
Stayed 2 nights in Sep 2022
Response from General Manager on Sep 26, 2022
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Rama, Canton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

6/10 Okay

Roxana

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
No parking available, not central as presented, but walkable. The room was ok but the shower was dirty. I won't stay there another time for sure.
Stayed 1 night in Aug 2022
Response from General Manager on Aug 22, 2022
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

6/10 Okay

Martin

Ok but not better. Good location. AC was not very efficient. Everything was just ok, no wow.
Stayed 2 nights in Aug 2022
Response from General Manager on Aug 16, 2022
Dear Guest, Thank you for taking the time to share your feedback. We take note of your comments as they help us to improve. We look forward to welcoming you for future stays in our city.

8/10 Good

Hiba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Kenneth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, good hotel.
Chose this hotel as I knew it's location, both for access via road & proximity to the points of interest, also parking. The staff were helpful & friendly, the room was spacious, clean with good aircon. The tea & powdered milk in the room could have been better, but the staff sorted proper milk for us. Breakfast was fresh & tasty, with plenty of choice. The only disappointment was there was no spaces in the adjacent car park, but the staff suggested an alternative one about 400m away. This should be made aware on the website & perhaps give the opportunity to book a parking space when booking the room. We had dinner in the hotel the second evening, the choice was quite small, but the food was good and presented well & as expected a little more expensive than a local restaurant, but we had walked around the city all day & didn't want to trek out again, so no complaints with dinner.
Stayed 2 nights in May 2022
Response from General Manager on Jul 26, 2022
Thank you for your extensive feedback about your stay in our accommodation. It is these messages that help us to improve day by day. Regarding the car park, please note that as it is not owned by the hotel it is not possible for us to make reservations. We try to have all the information updated in the different booking pages but not all of them allow us to detail the information with the degree of precision that our clients demand. We hope to be able to welcome you again on future occasions.

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern hotel centrally located in Cartagena
This hotel was perfect for our 2-night stay with convenient paid parking next door and a short walking distance to the historic centre. Our room had modern, clean wood flooring (no carpets), and bathrooms equipped with liquid soap, bath gel, shampoo/conditioner wall pumps. Front desk check-in gal was very friendly, courteous and attentive with map of the area and directions to sightseeing spots. We did not include breakfast so can’t comment on food. We loved Cartagena!!!
Stayed 2 nights in Feb 2022
Response from General Manager on Feb 11, 2022
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, but a little disappointed.
The first Hotel I have stayed at on my birthday throughout the World. I have never at least been given a glass of wine or something else. Also as a Gold member I was not offered an upgrade or been told there wasn't one available.
Stayed 2 nights in Dec 2021
Response from General Manager on Dec 22, 2021
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

10/10 Excellent

Jose

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Perfect location, very friendly staff, lots of options to eat, 10 minutes away from the train station
Stayed 2 nights in Nov 2021
Response from General Manager on Dec 2, 2021
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

10/10 Excellent

Ntanouta

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Nov 2021
Response from General Manager on Nov 22, 2021
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

10/10 Excellent

Ntanouta

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from General Manager on Mar 8, 2021
Estimado Huésped, Gracias por tomarse el tiempo en compartir su comentario con nosotros. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located. Clean friendly staff. No gym breakfast was ok
Stayed 3 nights in Dec 2019
Response from General Manager on Dec 9, 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Stayed 1 night in Nov 2019
Response from General Manager on Dec 5, 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, great area close train station, cafe opens 24/7 across hotel
Stayed 1 night in Nov 2019
Response from General manager on Nov 11, 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Comfortable and Clean Hotel
Parking was very convenient...right next door. We had a few service issues and they were addressed immediately. The bed was very comfortable and the room was quiet. The breakfast was wonderful. So many choices, both hot and cold items.
Stayed 2 nights in Oct 2019
Response from General manager on Oct 21, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
Very well kept, clean and comfortable great nights sleep. In walking distance of all areas so good if fit to walk. Thought the parking was expensive as a guest. Hotel team was very friendly and helpful. Would stay again without question.
Stayed 2 nights in Sep 2019
Response from General manager on Oct 7, 2019
Thank you very much for your opinion, David. Kind regards.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was easy to find from the motorway. Very clean and looked to have been recently refurbished. Our room was very quiet but towards the back of the hotel. About a 10 minute walk from the main old part of town with plenty of restaurants, shops & the main attractions. There were a few closer cafes and bars if you didn't want to walk all the way into town. There is a parking garage next to the hotel - 16 euros per day - or we found on street parking a couple of minutes back towards the "submarine" roundabout. Staff that we met were very friendly and helpful. We didn't try the hotel food. Only strange thing was that the WC's in reception were out of order all 3 days we were there - not really a problem but a bit of a drag if you were in the bar and had to traipse back up to your room on 9th floor and strange for a hotel of this calibre. Overall though would definitely recommend and we will stay if visiting Cartagena again.
Stayed 3 nights in Aug 2019
Response from General manager on Aug 26, 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
We enjoyed our one night stay. We were checked in by a really helpful member of staff who advised us on parking (we managed to park for free). The room was clean and the bed was extremely comfortable. The breakfast was really good with plenty of choice - even a selection of bacon, eggs, beans etc. I would recommend this hotel.
Stayed 1 night in Jun 2019
Response from General Manager on Jul 3, 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 star hotel 5star quality
A fantastic hotel 5 star quality. About 15minutes walk to harbour and the Roman architecture.
Stayed 1 night in May 2019
Response from General Manager on May 20, 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal shortbreak
Hotel staff were professional and friendly, the room was spacious and clean with good in room facilities. We did not eat in the restaurant but the bar area was ok with great prices for a hotel bar. The surrounding area felt safe with a few bars and cafes nearby as was the local indoor market. The main st and old town are a short walk along with the other main attractions and train station.
Stayed 3 nights in Apr 2019
Response from General Manager on May 7, 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a good relaxing stay
Good overall
Stayed 1 night in Apr 2019
Response from General Manager on Apr 17, 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

8/10 Good

alexandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from General Manager on Feb 18, 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable. The hotel is located in an area that is very walkable, and close to different sights.
Stayed 2 nights in Oct 2018
Response from General Manager on Oct 16, 2018
Dear Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

6/10 Okay

Tony, Detroit, MI

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Wi-Fi connection wasn't good, carpet in the bedroom was stained to the point where it should have been replaced, no view from the window, ugly old furniture and curtains, water was cut off for maintenance one morning during our stay, you could hear the neighbor next door in the plastic bath tub and the maintenance guy talk his head off through the air vent.
Stayed 4 nights in Sep 2018
Response from General Manager on Oct 7, 2018
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018
Response from General Manager on Jun 19, 2018
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

6/10 Okay

Norman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Town hotel
Decent enough hotel in the town. Parking is extra next to the hotel if you cannot park on the street. The bar however was not open during our stay.
Response from General Manager on May 3, 2018
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

8/10 Good

IAN, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Central Hotel
Much as expected with good clean rooms and wifi. Unfortunately, noise transference from a TV in the room above was a problem on our first night but, when requested, the guest immediately turned the TV down. Very good breakfast.
Stayed 2 nights in Mar 2018
Response from General Manager on Mar 9, 2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel good for what we needed. Didn't appear to be a bar, which might have been useful, however there were several unconnected in the area.
Stayed 1 night in Jan 2018
Response from General Manager on Jan 17, 2018
Dear Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value hotel with good service and location.
Good location about 2 blocks outside the historic tourist area. Good breakfast. Good service. Wifi hit and miss. Sometime good but sometimes very slow. I would stay again.
Stayed 2 nights in Oct 2017
Response from Coordinator of Quality on Nov 6, 2017
Dear Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Cecilia, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely base in an authentic Spanish town
We found staff very friendly and helpful. The hotel is located within a 20 minute walk to the port and a 10 minute walk to the main shopping street and restaurants. We didn't meet many tourists and very few locals spoke English which we liked compared to other Spanish cities. The food was extremely cheap - the cafe on the corner charge 1.5 euros for a beer/coffee! The shopping was great for clothes and shoes. On our last day they allowed us to check out later than advertised without charge as the hotel was quiet. The also stored our luggage without charge
Stayed 3 nights in Oct 2017
Response from General Manager on Nov 1, 2017
Dear Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,