Balcony view

Reviews of Palette Resort Myrtle Beach by OYO

3 out of 5
Palette Resort Myrtle Beach by OYO
703 S Ocean Blvd, Myrtle Beach, SC

Reviews

5.6
Rating 10 - Excellent. 302 out of 1737 reviews" "
Rating 8 - Good. 335 out of 1737 reviews" "
Rating 6 - Okay. 311 out of 1737 reviews" "
Rating 4 - Poor. 276 out of 1737 reviews" "
Rating 2 - Terrible. 513 out of 1737 reviews" "

5.6/10

Cleanliness

6.8/10

Staff & service

5.2/10

Amenities

5.4/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

PAMELA

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
roaches, broken handles on doors, no cookware or utensils
Stayed 2 nights in Mar 2024

4/10 Poor

John T. Carter,

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
the picture is not what the rooms look like theres stains and things do not function right at all. definitely do not recommend. you could also not really see the ocean like it said you could.
Response from Customer Service on Mar 18, 2024
John, we're deeply sorry to read about your less than satisfying experience. It's unfortunate that the room did not meet your expectations and that there were observed deficiencies. Also, we regret any lack of clarity regarding the view. We strive for the utmost in cleanliness and functionality and are always working on improving. We appreciate your feedback and hope for the opportunity to provide you a more enjoyable stay in the future.

4/10 Poor

Harry

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
I use to like this property. This was my worst stay. The couch and chair looked like it wasn't cleaned too many stains. Bedroom ac went out, in the middle of one of the nights someone set off the hotel smoke alarm and everybody had to leave their room. Another night we locked out of our room for almost two hours because front desk couldn't get the door open and they couldn't get a hold of maintenance. I was told I would receive all my resort fees. I have yet to receive any resort fees. Sad to see that place go the way it's going. It was a cool place to stay.
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 18, 2024
Harry, it's disheartening to read about the series of inconveniences you experienced during your stay, particularly concerning cleanliness, the malfunctioning AC, and the unusual distress with the hotel smoke alarm. We understand that these situations, in addition to the delay in refunding your resort fees, could truly detract from the overall experience. Please rest assured that our team is consistently striving to offer our guests the best possible experiences, and your feedback will be invaluable in guiding our future improvements. We hope that despite these setbacks, you might give us another chance to bring back the charm that once made this a desirable place for you.

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 17, 2024
Thank you for sharing your perfect rating with us, Patricia!It's wonderful to see how much you appreciated your time at OYO Palette Resort Myrtle Beach! We want everyone to feel right at home at OYO Palette Resort Myrtle Beach. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

4/10 Poor

betty

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Look like black mold on some of the wall drawers screwed shut floors didn’t seem to clean and pools were dirty while the other two motel on either side of us was beautiful other than that view was worth it
Response from Customer Service on Mar 16, 2024
Betty, we appreciate you sharing your concerns. We're saddened to read about your observations regarding cleanliness and maintenance. Please know, our team is committed to maintaining high standards and your feedback helps us improve. It's good to know you enjoyed the view, and we hope to have another chance to provide you an enhanced stay in the future.

2/10 Terrible

Joseph

Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 13, 2024
Joseph, we regret to see your score and we wish we could better understand the concerns you had during your visit. It's essential for us to learn more to ensure a more satisfying experience for future guests. We would appreciate it if you could contact us directly with more details. Thank you for your feedback.

4/10 Poor

Tonya

Traveled with partner
Disliked: Property conditions & facilities
The front entrance of the hotel was not clean. The hotel over all needs to be updated.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 10, 2024
Tonya, acknowledgment of your feedback regarding the entrance upkeep and modern updates is of importance to us. It's disappointing that we did not meet your expectations in these areas. Please know, improvements are always in progress as we strive to enhance our guest's experiences. Looking forward to the opportunity to give you a better experience next time.

4/10 Poor

Zebulon

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 7, 2024
Zebulon, it seems you may have had a less than ideal experience. We value your feedback and seek to improve on any aspects that didn't meet your expectations. Rest assured, we're committed to provide a better service on your next visit.

2/10 Terrible

George A

Traveled with partner
Disliked: Amenities
Upon check in we were told that our ocean view room, which we had booked and paid fir was not available Then to add insult to injury? Shortly after my wife and I went to sleep we were abruptly awakened by the smoke alarm. I was able to stop it and then I called the front desk to report but all I got was voice mail. My call was never acknowledged! Then a a after about 20 minutes went off again. Now I got dressed and went down to the front desk to get the situation resolved. I was told by the agent at the front desk that there was nothing they could be fine to correct the situation even after I suggested another room. Then a security agent got the hotel came in from outside and went with me to disconnect the smoke alarm leaving us with no protection from a fire event. The rest of our night was very restless and very little sleep plus a lot of noise outside our room from drunken guests! Absolutely the worst experience at a hotel that we have ever experienced ! I wonder what Expedia is going to do to for terrible stay?
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 6, 2024
George, it's disheartening to read about your less than satisfactory experience with us. We understand the importance of meeting your room preferences and ensuring a peaceful night, and we take your concerns seriously. While we sincerely regret the inconvenience faced, we're glad to note that our team managed to give you a 50% discount off the rate following the incident. You will have to reach out to your booking platform regarding the discount though. Nevertheless, we assure you that our team members are working diligently to address and resolve any such issues for a better guest experience. Keep in mind that we value your peace of mind, and we hope to exceed your expectations during your future visits.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place will be back
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 21, 2024
Michael, thank you for your kind words. We're thrilled to hear you enjoyed your stay at OYO Palette Resort Myrtle Beach. The team is looking forward to welcoming you back soon on your future travels. Safe journey until then.

10/10 Excellent

LaQuasia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My room was bigger than I expected. The view was amazing. My only dislike it the size of the kitchen and not having enough kitchen utensils. But overall I loved it and enjoyed my vacation.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 20, 2024
LaQuasia, it's fantastic to hear you appreciated the spacious rooms and spectacular views at OYO Palette Resort Myrtle Beach, contributing to an enjoyable vacation. We appreciate your valuable note on the kitchen amenities and we'll definitely consider this for further improvements. We're thrilled you loved your stay overall and hope to see you again soon!

2/10 Terrible

Amber

Disliked: Cleanliness, amenities, property conditions & facilities
I should have read the reviews beforehand. I booked an ocean front room. Upon arriving, I could not find the parking area and the small space they have at the hotel was full(3 vehicles could only fit) and that was for loading and unloading only. After searching, I found the parking lot across the road behind another hotel. Anyways, upon checking in, they booked my room to someone else. They gave me another room with absolutely no view. Ok, whatever. As I entered the room, it was filthy. Hadn't been cleaned from the last guest. I lugged my heavy luggage back downstairs and got another room. Same type of room with no view. Get to my new room and the bathroom sink doesn't work. I didn't stress it and used the kitchen sink. I took a shower and the shower stayed clogged up my whole visit and didn't drain. They supply a kitchenette, but no dishes, pots/pans or cutlery. So, it's pointless. I told myself "At least I see no roaches", the very next day I saw two on the kitchen floor. Booked this hotel for the heated indoor pool and hot tub so I could relax. Neither were open!!!! Needless to say, I will NEVER book this hotel again!
Response from Customer Service on Feb 15, 2024
Amber, we regret to hear about your recent experience. It's disappointing that the room and parking situation were not up to our standard. Concerning the cleanliness and functionality of the room, we appreciate this feedback as it helps us identify areas for improvement. We're sorry you had an issue with your bathroom sink and the state of the kitchenette, as we usually ensure everything is in working order for our guests. It's also unfortunate that the indoor pool and hot tub were not accessible during your stay. Rest assured, we take note of these issues seriously and will address them accordingly. We hope to have an opportunity to change your perception in the future.

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff very informative and helpful! Security was excellent! Safe place! Clean! Friendly staff!
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 9, 2024
Jennifer, thank you for the delightful review! It's heartening to hear that our team members at OYO Palette Resort Myrtle Beach were helpful and informative. We're thrilled our security made you feel assured, and that the cleanliness of our property stood out to you. Your kind words have truly brightened our day. We can't wait to serve you again in the future.

10/10 Excellent

Melissa

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on Feb 9, 2024
Melissa, it's fantastic to know your experience at OYO Palette Resort Myrtle Beach was excellent. Our entire team thanks you for your high rating! We eagerly look forward to your next stay.

6/10 Okay

Henry

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
So a few things about the property is that is in okay. Location the parking it's across the street a little bit and at night time it seems like unsafe.. But the hotel itself looks okay condition but the hot tub isn't out of order has no water in. It doesn't let them seem to be the only water in it for a while. On first arrival I go up to my room and the hallway where the elevators are. They go out to the rooms. Has bags of trash. That smell awful but they were picked up the next day so I shouldn't say much about those. But when entering the room and walking around the suite was nice. It looked nice. Probably could have been cleaned a little bit better. It was really it was kind of dusty and places and both tubs seem to have dirt or something in them. Still at the bottom of them and a little mold. Maybe a little bit but I just bought some bathroom cleaner and cleaned them up. Real good right before I took any baths or any showers or anything. The dishwasher did not work while I was there and there was no silverware so and I have to say every lamp in the place except for maybe two of them all the lights bulbs and then more broken so they didn't light up in one of the bedrooms behind the bed lay head or where the headboard was in the mattress meet. There was a dirty shirt for my guest who stayed there before me. Maybe or something. I did have other issues with some things but they probably shouldn't go here
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 3, 2024
Henry, thank you for sharing your experience and for providing a detailed account of the issues you encountered during your stay. Safety being our utmost priority, the perception of the parking arrangement at night is a concern we've made note of. We regret the inconvenience of finding the hot tub temporarily out of operation, we assure you, our team is working on restoring it. We're sorry to learn about the cleanliness in your suite and the functionality of certain amenities; we strive to ensure our suites are impeccable and fully operational for our guests' comfort. Any found items left by previous guests should be addressed promptly by our team, and we apologize if this was not the case. Your comments have been shared with our team members and are valuable in identifying areas for improvement. Thank you again, Henry, for taking the time to help us better serve our future guests.

6/10 Okay

Laurie

Traveled with family
The property is in a great location and the room itself was really good. Especially for the price. The one thing that made this a disappointment was roaches in the kitchen area.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 15, 2024
Laurie, we appreciate your feedback and are glad you found value for money and enjoyed our prime location. It's concerning to hear about your uneasiness related to cleanliness in the kitchen area. Our team follows stringent pest control measures and we'll look into this further to uphold our high standards. Thank you for bringing it to our attention.

4/10 Poor

Shamis

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms were set up nice but have not been maintained very well. Nowhere to sit down and eat but had a full kitchen. The 2 pieces of furniture that were in the room were stained and dirty. There were no pots or pans and no one informed us there were none. So I had to go out and buy some in order to cook.There were no towels, hand towels or wash clothes in the room as well. Only one front desk employee trying to accommodate an entire hotel and everyone's needs so the line to check-in was ridiculous. But I couldn't be too upset because she had no help. The room setup we nice. It just needs to be kept up better.
Response from Customer Service on Jan 13, 2024
Shamis, it's unfortunate to hear that your stay did not meet your expectations. We sincerely apologize for the inconveniences regarding the room furnishings and lack of kitchen essentials. Our team strives to provide a well-maintained environment for our guests, and we're saddened to hear about your experience. Improvements to our check-in process are continuously being considered to avoid long queues. We highly appreciate your feedback, as it will help us improve for our future guests. We hope you give us another opportunity to enhance your experience with us.

10/10 Excellent

Marielva

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Marielva, it's wonderful to hear you enjoyed your stay at OYO Palette Resort Myrtle Beach. We appreciate your positive feedback. We can't wait to welcome you back for another great experience.

2/10 Terrible

Caroline

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Our 1st room on the 2nd floor did not have any pillow, only 1 towel and no desk chair. We were moved to a 2nd room (also on the 2nd floor) where we killed 6 cockroaches running around in the evening and night. Disgusting! Also the faucets were leaking heavily in kitchenette and bathroom. We were move to a suite on the 7th floor for our remaining nights (much nicer room, but no desk and chair available) and thankfully there was no sign of pest insects in this 3rd room. Jacuzzi in basement was broken (filled with hot water but no bubbles). The one heated outdoor pool was nice enough. Access to the beach was nice and easy. The staff at the front desk was polite and helpful in doing what they could to help us with these dismal accommodation conditions to start with. Hotel management is obviously appalling and people should be fired immediately.
Stayed 4 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
We appreciate your feedback, Caroline.We're disheartened that your time with us was less than ideal. We will be sure to alert the appropriate members of our team to rectify these issues. We care deeply about our guests and want to provide the best service possible. Thank you for bringing these concerns to our attention.We hope you give us another chance to host you soon so we can share a more positive experience.

10/10 Excellent

Hector, Springfield

Liked: Cleanliness, property conditions & facilities
Had a good stay and the front desk staff plus maintenance were all kind & helpful.
Stayed 7 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Hector, it's heartening to know you enjoyed your stay at OYO Palette Resort Myrtle Beach. We're thrilled to hear our front desk and maintenance team members extended their usual warm and helpful service. Looking forward to your next visit.

4/10 Poor

jayla

Disliked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Jayla, it seems like your experience at the property did not meet your expectations. We're sorry for any inconveniences you may have faced. It would be most helpful if you could share more about your stay. This would not only assist us in rectifying any issues but also in elevating our overall service and guest experience in the future. We hope you'll give us another chance to improve your impressions.

2/10 Terrible

Angelica

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We were only able to sleep there one night because first when we entered there were cockroaches in the kitchen and bathroom floor and the people next to us were making noise until 4 in the morning that they didn't let us sleep.
Stayed 3 nights in Dec 2023

4/10 Poor

natasha

Traveled with family and small children, Business traveler
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Natasha, we appreciate your feedback.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you.

2/10 Terrible

Jimmy

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 21, 2024
We appreciate the feedback, Jimmy.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

4/10 Poor

Sonia

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The best thing I can say is that it truly is oceanfront. Bath/shower diverter didn't work properly so had to pause shower to drain the tub. No knob on hot tub dial to turn on the aerator. TV didn't store channels so every time you turned it on you had to wait for the channel search for 10-15 minutes. No coffeepot in room as advertised but there was coffee in lobby. Housekeeping is only every 5 days so had to get my own additional towels etc. Large piles of debris between hotel and ocean from a storm the previous week that they just left sitting there the whole 4 days we were there. Had to park across the street even though there was a mostly empty parking garage underneath. It was less expensive than the surrounding hotels and as long as you aren't planning on spending much time at the hotel itself it is tolerable I guess. It's an apartment/hotel so there are some questionable characters hanging around.
Stayed 4 nights in Dec 2023
Response from Customer Service on Jan 31, 2024
Sonia, it's regrettable to hear about the difficulties experienced during your stay, such as the functional issues in the bathroom and the lack of certain anticipated amenities. We also note your concerns about maintenance and cleanliness around the property, as well as aspects of our parking arrangements. Kindly know that our team members strive to ensure a comfortable experience and we truly appreciate your feedback as it helps us make necessary improvements. Your comments about the cost-benefit balance and the oceanfront location are also noted - we're constantly working on enhancing the overall guest experience. We hope to have another opportunity to provide a more satisfying stay in the future.

2/10 Terrible

Barbara

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 20, 2024
We appreciate your feedback, Barbara.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

2/10 Terrible

Justin

Disliked: Cleanliness, property conditions & facilities
Worst place i have ever stayed. Room entered three times by security. Horrible do not stay!!!!!
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 18, 2023
Justin, it's regrettable to read about your less than optimal visit, especially regarding your concerns about room privacy. Please know that the safety and comfort of guests are our top priorities. Our team members are here to ensure a positive experience and it seems we missed the mark this time. We appreciate your feedback as it offers us a chance to enhance our guest experience. We hope to have the chance to welcome you back and exceed your expectations next time.

6/10 Okay

Adrienne

Traveled with group
Disliked: Amenities
The receptionist was very nice. There was a smell to the room. The batroom door was very worn on the bottom.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 12, 2023
Adrienne, thank you for taking the time to share your feedback. We're glad to hear that you had a pleasant interaction with our front desk colleague. In regards to your comments about room odor and the condition of the bathroom door, please know that we are constantly working on improving our property and guest comfort. We appreciate your observations and will use them constructively to enhance future stays.

2/10 Terrible

Kelli, Mt Pleasant

Traveled with partner
Disliked: Amenities, property conditions & facilities
There was 1 knife if the 'fully stocked' kitchen, very tiny pillows, and 2 small towels for 3 adults. Another guest was given a key to our room and opened the door, thank goodness the latch was on. Not as advertised and very unsafe.
Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 6, 2023
Kelli, we're disheartened to hear about your recent experience. We apologize for any discomfort with the kitchen amenities and bedding. We also regret any mix-up concerning room keys, which we agree is a serious matter. We are taking your concerns into consideration and we value your feedback as it helps us focus on areas of improvement. Rest assured, we strive to provide a secure and welcoming environment for all our guests and we're committed to making this right.

8/10 Good

Marchelle

Traveled with partner
Liked: Amenities
It was a great visit over all however, I don’t know about the deposit. I also think I paid twice for the resort fee. The stay it self was great though. Clean place no issue. I will definitely return in the near future.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 6, 2023
Marchelle, it's great to hear that your overall stay at OYO Palette Resort Myrtle Beach impressed you, with special mention of its cleanliness. Regarding your concerns about the deposit and the resort fee, we encourage you to get in touch with us directly. Our team members are always ready to clarify any uncertainties and will be a valuable resource for your upcoming stays. Delighted to know you would return soon, and we can't wait to make your future visits even more memorable.

6/10 Okay

Roger

Liked: Room comfort
When I got there I noticed the tv remote didn't work. They did give me new batteries but it still didn't work. Seeen roaches in the room so I changed to another room. It also had roaches and when I tried to call the front desk they didn't answer so I went down stairs and there they were ignored the phone. I can go on but im not. Its a nice hotel but needs better staff or management
Stayed 3 nights in Nov 2023
Response from Customer Service on Dec 6, 2023
We appreciate the feedback, Roger.We're disappointed that your time with us was less than ideal. Your experience is not on par with the level of service we're accustomed to providing. We hold ourselves to a higher standard so we'll address your concerns with the appropriate members of our team moving forward.We hope you give us another opportunity to share a more positive experience with you soon.

4/10 Poor

robert

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No housekeeping,extra 60$ resort fee paid at check in, door key had to reprogrammed multiple times,parking across the street.
Stayed 4 nights in Nov 2023
Response from Customer Service on Dec 6, 2023
Robert, we acknowledge your remarks about the resort fee, key programming issues, and parking set up. We regret if they impacted your stay negatively. Our team is dedicated to constant improvement and your feedback helps in this matter. We hope to have the chance to deliver a more flawless experience on a future visit.

10/10 Excellent

Gabriella

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Customer Service on Dec 18, 2023
Thanks for the fantastic rating, Gabriella!It's outstanding we could exceed your expectations during your stay at OYO Palette Resort Myrtle Beach. We're all looking forward to your next stay with us.

4/10 Poor

Ramon

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty hallway with stained carpet. moldy shower curtain, dirty stained furniture, only given 2 pillows for a king size bed, kitchenette had no pots, pans, dishes, utensils, and no ice bucket. There was a small roach crawling on the bed. Remote did not work properly. WIll NOT BOOK THIS HOTEL AGAIN
Stayed 4 nights in Nov 2023
Response from Customer Service on Nov 29, 2023
Ramon, it's disappointing to hear about the various issues you encountered during your visit. Our team is committed to providing a pleasant and comfortable stay to our guests, so we will address the concerns about cleanliness, amenities, and room facilities. All feedback is valuable for improvements, hence yours is much appreciated. We hope to have the chance to better your experience in the future.

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Had a wonderful time!!!
Stayed 4 nights in Aug 2023
Response from Customer Service on Nov 29, 2023
James, it's fantastic to hear you had a wonderful time at OYO Palette Resort Myrtle Beach. We're thrilled that your visit was enjoyable and we look forward to welcoming you back on your next trip.

6/10 Okay

Julie

Business traveler
Disliked: Cleanliness, room comfort
There are much better places to stay on the beach!
We go to an event in Myrtle Beach every November. This was our worst experience with a hotel there. Check in was a nightmare. The staff was rude. Our car was vandalized in their parking lot which is across the street and down the block. The room was okay, but very run down. It was such a disappointment.
Stayed 3 nights in Nov 2023
Response from Customer Service on Nov 22, 2023
Julie, it's regrettable to hear about your recent experience. We understand check-in did not meet your expectations and that there were complications regarding the parking lot situation. Your comments about the service received and the condition of the room have been duly noted for improvements. We strive to provide an overall positive experience thus we take your feedback seriously and will work to correct these issues. We hope you'll reconsider staying with us in the future to see the improvements made.

2/10 Terrible

Rhiannon

Stayed 1 night in Nov 2023
Response from Customer Service on Nov 22, 2023
We appreciate your feedback, Rhiannon.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.

2/10 Terrible

Lisa

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Never stayed! They cancelled my reservation and refused to refund any of my money. This place is garbage.
Stayed 3 nights in Nov 2023
Response from Customer Service on Nov 14, 2023
Lisa, we're genuinely sorry to learn that your reservation didn't materialize as planned and appreciate your concerns regarding the refund. Our policy is to be fair and transparent in such situations, and we regret the impression you took away from this experience. We assure you we constantly strive to offer the highest level of service. Please consider giving us another chance in the future to better serve you. Thank you, and safe travels.

10/10 Excellent

John

Business traveler
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 9, 2023
John, it's wonderful to see that you've had a five-star experience at OYO Palette Resort Myrtle Beach! We sincerely appreciate your support and look forward to your future visits.

10/10 Excellent

Demertria

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 7, 2023
Thank you for sharing, Demertria!At OYO Palette Resort Myrtle Beach, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 Excellent

Demertria

Traveled with group
Liked: Cleanliness, room comfort
Everything was great friendly staff
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 7, 2023
Demetria, thank you for the outstanding review! We're thrilled to know that you had a great experience at OYO Palette Resort Myrtle Beach. It's always heartwarming to hear that our team members were able to make your stay enjoyable. We look forward to the opportunity of welcoming you back soon.

6/10 Okay

William

Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 6, 2023
Thank you for taking the time to share your feedback, William.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

4/10 Poor

Mai

Traveled with family and small children, Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
I was not comfortable at all seeing a roach every 5 minutes. The toilet seat cover was broken. No trash cans. Again, roaches every where.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 7, 2023
Mai, we regret that your stay fell short of expectations. We assure you that maintaining a clean and comfortable environment is a top priority for us. We have taken note of your comments on pest control and the bathroom amenities. Rest assured, these issues have received our immediate attention to avoid such inconveniences in the future. We hope that you'll choose to give us another opportunity to serve you better.

8/10 Good

Laanthony

Stayed 2 nights in Oct 2023
Response from Customer Service on Nov 19, 2023
Thank you for the 4/5 rating, Anthony!We are excited to see that you had an enjoyable experience at OYO Palette Resort Myrtle Beach. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

8/10 Good

jasmine

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Front desk employee was super nice !!! 👍
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 31, 2023
Jasmine, it's wonderful to hear that the front desk team member at OYO Palette Resort Myrtle Beach made such a good impression on you. Their friendliness is a trait we value and we're glad it resonated during your stay. We look forward to your return visit.

2/10 Terrible

Benjamin

Stayed 1 night in Oct 2023
Response from Customer Service on Oct 30, 2023
We appreciate you taking the time to share your feedback, Benjamin.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

2/10 Terrible

Steven, Greensboro

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I didn’t like my stay… there was a lot a bugs, the sink was leaking even when we asked for it to be fixed, no toilet paper or soap the refrigerator was rusted and there was gnats everywhere
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 26, 2023
Steven, your recent stay certainly appears to not be up to the standard we aim to provide. We understand that the certain cleanliness issues, plumbing issues, and room amenities weren't meeting your expectations. In addition, we acknowledge your concern about the condition of the refrigerator. We appreciate you bringing these matters to our attention so we can improve for future guests. Your feedback is invaluable in our journey to improve our service.

4/10 Poor

Elizabeth

Disliked: Cleanliness, room comfort
Choose somewhere different.
The room appeared clean - but there was a notice when we checked in that the room would only be serviced every 5 days. If you needed more towels you needed to ask the front desk. I was downstairs when a guest asked for towels and they were treated as though it was quite an imposition to do so. The hallways and the lobby area were quite unkempt as well. The parking was offsite and across the street - it felt a little sketchy when you parked. Not a goo experience. The room view was great though!
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 24, 2023
Elizabeth, we genuinely value your feedback. It's regrettable to learn that some elements of your stay didn't meet your expectations. Our team members aim to provide a welcoming and helpful service, and we apologize if this was not felt when you made requests. The condition of public areas is a crucial aspect of our guest's experience, and we'll be sure to take your comments into consideration.Concerning your parking experience, safety and convenience are our top priorities and we're sorry you felt otherwise. It's pleasing, however, that you appreciated the view from your room. We always aim to improve, and we hope we can have another opportunity to provide you a more satisfying experience.

4/10 Poor

Earnest

Disliked: Cleanliness, room comfort
Bad experience
First room toilet leaked bed look like someone was on it Changed room mattress was worn in the middle
Stayed 3 nights in Oct 2023
Response from Customer Service on Oct 24, 2023
Earnest, it's regrettable to know that your experience did not meet expectations regarding the conditions of the rooms you were accommodated in. Feedback about the comfort and cleanliness of guest rooms is crucial, and we're sorry to learn of the problems you experienced. Rest assured, your concern regarding room maintenance has been noted and we promise to make a conscious effort to address this. We hope for an opportunity to provide you a more satisfying stay in the future.

2/10 Terrible

Alejandro

Disliked: Cleanliness, property conditions & facilities
I never coming back to Myrtle Beach SC bad service the hotel was nasty and it’s was a bad week
Stayed 8 nights in Oct 2023
Response from Customer Service on Oct 22, 2023
We appreciate the feedback, Alejandro.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.