Bar (on property)

Reviews of Embassy Suites by Hilton Myrtle Beach Oceanfront Resort

4 out of 5
Embassy Suites by Hilton Myrtle Beach Oceanfront Resort
9800 Queensway Blvd, Myrtle Beach, SC

Reviews

8.2

Very Good

Rating 10 - Excellent. 578 out of 1166 reviews" "
Rating 8 - Good. 305 out of 1166 reviews" "
Rating 6 - Okay. 139 out of 1166 reviews" "
Rating 4 - Poor. 78 out of 1166 reviews" "
Rating 2 - Terrible. 66 out of 1166 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Christiane

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Excellent stay
Stayed 2 nights in Apr 2024

10/10 Excellent

Dorraine

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was extremely nice. The oceanfront views were great. The morning breakfast was an extra bonus!!!
Stayed 2 nights in Apr 2024
Response from Embassy Suites Myrtle Beach Guest Services on Apr 14, 2024
We appreciate your excellent rating and feedback! It's fantastic to hear about your memorable stay, especially the great interaction with our team members. Providing exceptional service is our commitment, and we're thrilled that our staff delivered on that promise. Your recognition of their efforts is greatly appreciated, and we can't wait to welcome you back for another wonderful experience.Regards, Embassy Suites Myrtle Beach Guest Services

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Awesome location. We will be back!
Stayed 3 nights in Apr 2024
Response from Embassy Suites Myrtle Beach Guest Services on Apr 14, 2024
Your positive rating brightened our day! We're delighted that you had a memorable stay with us, particularly appreciating our prime location. We understand the importance of convenience and accessibility for our guests, and we're thrilled that our location met your needs. Thank you once again, and we eagerly await your return to enjoy our great location once more.Regards, Embassy Suites Myrtle Beach Guest Services

8/10 Good

Janice L

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lots of activities to do right at the resort! We walked the beach every morning after we ate at the complimentary breakfast, followed with a swim in the pool, tennis, appetizers for lunch at the hotel restaurant & dinner at the black drum! All restaurants were fantastic!
Stayed 4 nights in Mar 2024
Response from Embassy Suites Myrtle Beach Guest Services on Apr 14, 2024
Thank you for choosing to stay with us. It was wonderful to read your review! I was so happy to hear your experience did not disappoint and you returned home with many happy memories of your time with us. Our team does strive to deliver the very highest levels of personalized service to all of our guests, and I am so delighted we achieved this and you enjoyed all of the small touches that make a stay with us so special.Regards, Embassy Suites Myrtle Beach Guest Services

10/10 Excellent

Russell

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Peaceful
Stayed 2 nights in Mar 2024
Response from Embassy Suites Myrtle Beach Guest Services on Apr 7, 2024
We sincerely appreciate your rating. It's truly exhilarating to learn that our team left such a positive impact on your stay. Our commitment to providing exceptional guest experiences is at the core of our hotel, and your feedback reaffirms that we're on the right track. Thank you for your generous words. We eagerly look forward to your next visit!Regards, Embassy Suites Myrtle Beach Guest Services

8/10 Good

Peter, Hempstead

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Since I got to the property earlier than anticipated my room wasn’t ready yet. So we went to check out the area and came back later. When I came to pick up my the keys to the room the lady at the counter seem a little overwhelmed dealing with all the customers. I asked her a question about the pool hours and it seems to go right over her head. I came back later and got the info from the concierge. Everything else was great.
Stayed 2 nights in Apr 2024
Response from Embassy Suites Myrtle Beach Guest Services on Apr 14, 2024
It brings me great joy to learn that you had a truly enjoyable experience at our hotel. Our team takes pride in providing exceptional service and ensuring that all our guests' needs are met. We are delighted to learn that their attentiveness was recognized and that you thoroughly enjoyed every aspect of your stay. Your positive feedback will be shared with our team, as they deserve commendation for their exceptional contributions towards your overall experience. We hope to have the pleasure of welcoming you back for another wonderful stay in the future.Regards, Embassy Suites Myrtle Beach Guest Services

8/10 Good

Shirley

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Embassy Suites Myrtle Beach Guest Services on Apr 7, 2024
How thrilling it was to see your rating of your stay at our hotel! I am happy it was practically perfect in every way! I am especially pleased to know you had such wonderful experiences with our hotel staff. We rely on them to help create the best experience possible, and we are elated about the positive impact this had on your visit. We will certainly recognize all the team members who contributed to give you a seamless experience. Thank you again, and we look forward to welcoming you back on your next visit.Regards, Embassy Suites Myrtle Beach Guest Services

10/10 Excellent

Alfred

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Embassy Suites Myrtle Beach Guest Services on Apr 7, 2024
Thank you for your splendid rating of our property. We're overjoyed to hear you value the high-quality service and products we strive to deliver. Our team works diligently in ensuring our guests receive the most attentive and high-standard service - I'm thrilled they succeeded in meeting your needs. Your fantastic rating will be shared with them with much delight. Your high opinion of us is greatly appreciated, and once again, your fabulous review brightens our day. We can't wait for the chance to welcome you back home soon!Regards, Embassy Suites Myrtle Beach Guest Services

4/10 Poor

Irena

Traveled with family and small children
Disliked: Cleanliness
Room was not clean.
Stayed 2 nights in Apr 2024
Response from Embassy Suites Myrtle Beach Guest Services on Apr 14, 2024
We want to express our heartfelt apologies as your feedback does not match the outstanding experiences we strive to offer. Ensuring the comfort and delight of each guest is a core priority for our entire staff, and we are disappointed that we were unable to deliver a flawless experience for you. We firmly believe that the first impression sets the tone for our legendary guest service.Regards, Embassy Suites Myrtle Beach Guest Services

8/10 Good

Mark, Verona

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is on a unique condo property so one you enter the grounds it’s about a 5 minute drive to the hotel. Many of the properties onsite have access to the one pool, that wasn’t great. Free breakfast is nice but it gets very crowded so it’s tough to find a seat. Room was nice and view was great. All in all I’d probably stay here again.
Stayed 4 nights in Mar 2024
Response from Embassy Suites Myrtle Beach Guest Services on Apr 14, 2024
Your review is valued, and we're thankful for your positive comments. We're pleased that you had an overall good stay at our hotel and that you found our property appealing. Our team aims to provide a pleasant experience for our guests, and your feedback reaffirms our efforts. We'll pass on your kind words to those who contributed to your positive impression. Thank you for sharing your review, and it was our pleasure to have you as our guest.Regards, Embassy Suites Myrtle Beach Guest Services

10/10 Excellent

Dustin

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Embassy Suites Myrtle Beach Guest Services on Apr 7, 2024
Thank you for sharing your kind review. We are delighted to hear that you had such a magnificent stay and we appreciate your ratings on our service and guestrooms. I believe there is no better place in our great city to put your feet up than at our hotel. Our vision is to create memorable hotel experiences for our guests and it is evident we accomplished that with you. So, thank you again!Regards, Embassy Suites Myrtle Beach Guest Services

6/10 Okay

Cleavon

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Toliet would not flush and refill.check in 2 hrs late
Stayed 2 nights in Mar 2024
Response from Embassy Suites Myrtle Beach Guest Services on Apr 14, 2024
Thank you for sharing your feedback after your stay with us. Your rating is vital in helping us maintain and uplift our service standards. We're sorry to hear about the issues you encountered during your stay. Our goal is to provide a welcoming, comfortable, and tailored guest experience. Be assured that your feedback is of utmost importance to us, and we will use it for continual improvements. Despite the hiccups, we're pleased to hear that you found the rest of your stay pleasant. We're thankful you chose us for your stay and we hope for a future opportunity to showcase our commitment to excellence.Regards, Embassy Suites Myrtle Beach Guest Services

4/10 Poor

uchit

Traveled with family
Poor customer service (outright rude); breakfast areas have some of the worst hygiene and longest lines I have ever seen in my life!….they don’t advertise that their amenities/breakfast areas are shared by those staying in the entire property (and not just the hotel)….. One night, they had work going on (hammer/drills) around 10 pm…..
Stayed 3 nights in Mar 2024
Response from Embassy Suites Myrtle Beach Guest Services on Apr 14, 2024
I'm very disappointed to learn that your experience with us was not the exceptional one we aim for. We strive to offer nothing but the best to our guests - exceptional service, sparkling clean rooms, and unforgettable experiences. We're proud of the culture and team we've assembled, which allows us to quickly fix any guest issues and get our guests back to their beautiful and inspiring hotel experience. Our hotel management is dedicated to understanding your experience, and they will thoroughly review your stay with great attention to detail. I want to express my apologies for not meeting your expectations during your stay. I hope you will consider giving us another opportunity to show you our property at its finest.Regards, Embassy Suites Myrtle Beach Guest Services

4/10 Poor

Ashley

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
I absolutely loved the hotel itself. The staff was amazing. The food, the drinks, my kids played in the pools for hours. BUT THERE WERE BABY ROACHES IN OUR ROOM AND THE ROOM WAS NOT FULLY CLEAN. I was really disappointed in this. The resort is too beautiful to have nasty rooms with baby roaches.
Stayed 1 night in Mar 2024
Response from Embassy Suites Myrtle Beach Guest Services on Apr 14, 2024
We take hygiene and quality extremely seriously. We have never had any complaints, and so we remain confident that our standards are being adhered to and remain of high quality. Rest assured that we have addressed your feedback with the team accordingly, to ensure a proper follow-up with expert evaluation is conducted and the necessary measures are taken if required so that the challenges you experienced are avoided in the future.Regards, Embassy Suites Myrtle Beach Guest Services

10/10 Excellent

Russell

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Embassy Suites Myrtle Beach Guest Services on Apr 7, 2024
We greatly appreciate your extraordinary rating of our property. It's heartening to know that you appreciate the quality of both the service and the product we offer. Our team is devoted to taking utmost care of our guests, providing the highest level of service - it's wonderful to hear they fulfilled this duty with you. Your brilliant rating will be a pleasure to share with them. We're honored by the high regard you have for us and once again, we're touched by your wonderful review. We're eagerly looking forward to welcoming you home again soon!Regards, Embassy Suites Myrtle Beach Guest Services

8/10 Good

Tyler

Traveled with family
Liked: Cleanliness
The property was nice. View was better than expected. BEWARE!!! Extra $54.87 PER DAY fees added at the hotel compare to Expedia price. So when comparing to other property rates add the extra costs of per day “resort fee” per day parking fee and extra taxes. I might have picked a better place to stay had this been more clear up front.
Stayed 7 nights in Mar 2024
Response from Embassy Suites Myrtle Beach Guest Services on Apr 14, 2024
We provide first-rate service and ensure you have everything you need for a successful vacation or business visit. So it’s disappointing to read that you felt a measure of frustration with costs and that this may have detracted from the true serene, stress-free experience we aim to deliver. While we appreciate pricing will always be a sensitive subject, we do feel that our rates reflect the value of the whole experience, including all elements of your stay and the exceptional levels of service from our team. They are also commensurate with similar establishments in our area. Despite this, we do hope we shall have an opportunity to welcome you back in the future, where you will find another warm welcome awaits.Regards, Embassy Suites Myrtle Beach Guest Services

6/10 Okay

paula

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Check in was 4 pm we were still waiting for "our room" to be ready while others checked in and went up to their room went to desk twice and had to threaten to leave in order to get a room at 4:45. Other than that the property is very nice with nice dining options on site.
Stayed 1 night in Mar 2024
Response from Embassy Suites Myrtle Beach Guest Services on Apr 14, 2024
Thank you for providing feedback following your stay with us. We value your rating, and it will assist us in further enhancing our high levels of service. Despite our efforts to deliver an exceptional experience, we understand that a check-in misstep caused you frustration. Our goal is to offer an inviting, comfortable, and personalized atmosphere, and we will utilize your feedback to improve our services for all our guests. Nevertheless, we're glad to know that you enjoyed the rest of your stay! Thank you for choosing us, and we hope you will consider us again in the future to experience the true wonder of our property.Regards, Embassy Suites Myrtle Beach Guest Services

10/10 Excellent

Mariby

Stayed 1 night in Mar 2024

6/10 Okay

Arash

Stayed 4 nights in Mar 2024
Response from Embassy Suites Myrtle Beach Guest Services on Mar 28, 2024
Thank you for your feedback following your stay with us. Your rating is instrumental in aiding us to enhance our services. It appears there were some missteps, and for that, we sincerely apologize. Our aim is to provide a welcoming, restful, and personalized guest experience. Rest assured, your feedback is critical and will be used to ensure our services always exceed expectations. We're glad that you enjoyed the rest of your stay, and we thank you for choosing our property. We hope for a future opportunity to fully demonstrate the true value and excellence of our services.Regards, Embassy Suites Myrtle Beach Guest Services

2/10 Terrible

Tanya

Disliked: Property conditions & facilities
The property is not as advertised. I am requesting a refund.
Stayed 5 nights in Mar 2024
Response from Embassy Suites Myrtle Beach Guest Services on Mar 28, 2024
I am disappointed to learn that your experience with us was not what we had hoped for you. We strive to offer nothing but the best to our guests - exceptional service, sparkling clean rooms, and unforgettable experiences. Our commitment to our guests is reflected in our team members and the culture we've established, where resolving any issues is a top priority so that our guests can continue to enjoy a wonderful stay. We want to ensure that every stay is exceptional, and our hotel management will conduct a thorough evaluation of your experience. I am truly regretful that we let you down, but I hope you will give us another chance in the future to provide you with the exceptional experience you deserve.Regards, Embassy Suites Myrtle Beach Guest Services

10/10 Excellent

Randy

Traveled with family
Great views
Stayed 3 nights in Mar 2024
Response from Embassy Suites Myrtle Beach Guest Services on Mar 28, 2024
Your review is valued, and we're thankful for your positive comments. We're pleased that you had an overall good stay at our hotel and that you found our property appealing. Our team aims to provide a pleasant experience for our guests, and your feedback reaffirms our efforts. We'll pass on your kind words to those who contributed to your positive impression. Thank you for sharing your review, and it was our pleasure to have you as our guest.Regards, Embassy Suites Myrtle Beach Guest Services

6/10 Okay

Sherri, Wethersfield

Liked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Embassy Suites Myrtle Beach Guest Services on Mar 16, 2024
We are grateful for your feedback regarding your recent stay. Your rating is crucial in assisting us to improve our service delivery. It seems there were areas that fell short of your expectations, for which we apologize. Our primary goal is to provide a friendly, comfortable, and unique experience for all our guests. Be assured that your feedback is invaluable to us and will be used for continuous improvements. Despite these issues, it's encouraging to know that the rest of your stay was enjoyable. We appreciate your choice of staying with us and we look forward to another opportunity to fully showcase the high standards of our property.Regards, Embassy Suites Myrtle Beach Guest Services

10/10 Excellent

Alicia

Traveled with partner
Liked: Cleanliness, property conditions & facilities
It was the best stay we have had in our travels.
Stayed 2 nights in Mar 2024
Response from Embassy Suites Myrtle Beach Guest Services on Mar 10, 2024
We are extremely grateful for your excellent rating of our property. It's truly rewarding to know that you hold the quality of our service and product in such high regard. Our team is dedicated to delivering top-tier and conscientious service, and I'm delighted that they met your needs during your stay. Your phenomenal rating will certainly be shared with them. Your positive sentiments about us are highly appreciated and once again, your glowing review means the world to us. We eagerly anticipate welcoming you home in the near future!Regards, Embassy Suites Myrtle Beach Guest Services

10/10 Excellent

sherry

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed overnight at this resort for the Prostart Culinary Competition. Everything was absolutely great from checking in, our rooms and the dinning options. We will definitely book again.
Stayed 1 night in Mar 2024

10/10 Excellent

Michael Trevor

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Each time I visit it’s better and better keep up the good work.
Stayed 5 nights in Feb 2024
Response from Embassy Suites Myrtle Beach Guest Services on Mar 4, 2024
Your excellent rating has truly made our day! We cannot thank you enough for your feedback, as it serves as a testament to our commitment to creating remarkable experiences for our valued guests. We cherish your satisfaction and loyalty, and we are already eagerly preparing to welcome you back for another extraordinary stay, where we'll strive to surpass all your expectations.Regards, Embassy Suites Myrtle Beach Guest Services

10/10 Excellent

Michelle

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was my second time being at this location for a conference. Each time was great. The beach was clean, the Hotel was clean. The staff were friendly. Only problem was that our group is growing and the conference center would only hold 400. The location is great. Close to shopping and dinning.
Stayed 1 night in Feb 2024
Response from Embassy Suites Myrtle Beach Guest Services on Feb 29, 2024
We are so happy you had such a great experience. I am grateful that you were content with your guestrooms and I am pleased to learn that overall you enjoyed your stay. It is great to hear that you felt so very well looked by our colleagues during your time in residence with us. We certainly look forward to welcoming you back in the very near future and once again, thank you for your high ratings.Regards, Embassy Suites Myrtle Beach Guest Services

8/10 Good

Shiree

Liked: Cleanliness
Disliked: Property conditions & facilities
Love the ground and the restaurant at the hotel had the best burgers and breakfast in the morning
Stayed 5 nights in Feb 2024
Response from Embassy Suites Myrtle Beach Guest Services on Feb 25, 2024
We are so happy you had such a great experience. I am grateful that you were content with your guestrooms and I am pleased to learn that overall you enjoyed your stay. It is great to hear that you felt so very well looked by our colleagues during your time in residence with us. We certainly look forward to welcoming you back in the very near future and once again, thank you for your high ratings.Regards, Embassy Suites Myrtle Beach Guest Services

10/10 Excellent

Daniel

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our Ocean Front Suite was fantastic. Windows viewing the ocean from every room with a wrap around balcony!
Stayed 5 nights in Feb 2024
Response from Embassy Suites Myrtle Beach Guest Services on Feb 19, 2024
Your feedback means the world to us! Creating memorable experiences for our guests is at the heart of what we do, and I couldn't be happier to know that we achieved that during your stay. I'll make sure to pass along your generous compliments to the dedicated individuals who contributed to making your time with us special. We're grateful for your review and thrilled to have had you as a valued guest.Regards, Embassy Suites Myrtle Beach Guest Services

6/10 Okay

Melissa

Stayed 2 nights in Jan 2024
Response from Embassy Suites Myrtle Beach Guest Services on Feb 8, 2024
We appreciate you taking the time to share your feedback regarding your stay. Your rating guides us in enhancing our standards of service. We apologize if certain aspects of your stay did not meet your expectations. Our mission is to provide a warm, comfortable, and personalized experience for our guests. Your feedback is pivotal for us, and we will utilize it to ensure continual improvements in our service. Nevertheless, we're glad to hear that you enjoyed the remainder of your stay. We value your patronage and look forward to the opportunity to prove our dedication to quality on your next visit.Regards, Embassy Suites Myrtle Beach Guest Services

10/10 Excellent

Elizabeth

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from Embassy Suites Myrtle Beach Guest Services on Jan 11, 2024
We cannot thank you enough for your glowing review of our property! We strive to provide excellent service and accommodations to each of our guests with hopes of surpassing all guest expectations. We always pride ourselves on being able to provide an environment in which our guests can relax and truly feel special. We thank you for your patronage and sincerely look forward to hosting you comfortably again in the not too distant future.Regards, Embassy Suites Myrtle Beach Guest Services

6/10 Okay

Derrick

Liked: Cleanliness
Not what we expected
Trip to get some R and R. The location is nice and the pool area was great. However breakfast was not good. Most of the food was cool and staff seemed more worried about cleaning up than servicing the guest. Happy Hour was also disappointing because the drink selection was bad. Only had two beers. We stayed at Embassy in Charlotte and everthing was great. Not sure we will stay here again.
Stayed 3 nights in Dec 2023
Response from Embassy Suites Myrtle Beach Guest Services on Jan 11, 2024
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us, and it will further assist us in raising our high levels of service. While we do our best to always deliver a great experience, it appears experienced some missteps that caused you some frustration. It is our goal to ensure that we deliver an inviting, comfortable, and personalized experience. Please be assured that your feedback is important to us and will be used to ensure we are always refining and expanding the service we deliver to our valued guests. However, it sounds like the rest of your stay was enjoyable! I am so glad you chose us for your stay. I hope you can give us another chance in the future to show you how wonderful our property really is.Regards, Embassy Suites Myrtle Beach Guest Services

6/10 Okay

Darrell

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from Embassy Suites Myrtle Beach Guest Services on Jan 11, 2024
Thank you for sharing your feedback with us following your stay. We value your rating as it helps us maintain our high levels of service. While we strive to deliver an outstanding experience, it appears we missed the mark and caused you frustration. Our aim is to provide a welcoming, comfortable, and tailored experience, and we will use your feedback to improve our services for all our guests. Despite this, we're pleased to hear that the rest of your stay was enjoyable! Thank you for choosing our property, and we hope you will give us another opportunity to demonstrate our exceptional amenities and services in the future.Regards, Embassy Suites Myrtle Beach Guest Services

10/10 Excellent

Sasha

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love love love this property. Very beautiful property and lots of amenities. Staff was top notch and more!! I would definitely recommend this property!
Stayed 1 night in Dec 2023
Response from Embassy Suites Myrtle Beach Guest Services on Jan 7, 2024
Thank you for your outstanding review! I am pleased you enjoyed our property. We strive to provide excellent service and accommodations to each of our guests with hopes of surpassing all their expectations. I sincerely hope to have the chance of welcoming you back in the near future.Regards, Embassy Suites Myrtle Beach Guest Services

10/10 Excellent

Allyson H

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean!
Stayed 1 night in Dec 2023
Response from Embassy Suites Myrtle Beach Guest Services on Dec 28, 2023
Thank you for your great rating! We are so pleased to hear that you loved everything about our hotel. We take pride in the quality of our property ranging from superior cleanliness to excellent customer service. Our mission is to seek every opportunity to provide extraordinary guest experiences, and your comments show me that we got it right. We can't wait for you to return in the near future.Regards, Embassy Suites Myrtle Beach Guest Services

10/10 Excellent

Ebony

Traveled with family
Liked: Cleanliness, room comfort
Location is in a gated and nice community. Clean rooms, great buffet breakfast. They have a restaraunt on site, free shuttle, and not far from all shopping. Check in was quick and easy. The happy hour bartender a young lady sweet with a calm demeanor and great at what she does. I would definitely stay here again.
Stayed 1 night in Dec 2023
Response from Embassy Suites Myrtle Beach Guest Services on Dec 28, 2023
Your review has made our day! We are absolutely delighted that our team left a lasting positive impression on your stay. The guest experience is the heart and soul of our hotel, and it's thanks to the dedication and passion of our team members that we are able to create memorable moments for our guests. Your kind words mean the world to us, and we eagerly anticipate your return. Thank you sincerely for your review!Regards, Embassy Suites Myrtle Beach Guest Services

8/10 Good

Allen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean and friendly staff
Stayed 3 nights in Dec 2023
Response from Embassy Suites Myrtle Beach Guest Services on Dec 28, 2023
It was a pleasure to be of service! We strive to embody an elegant yet approachable atmosphere and take great care with every detail from our rooms and amenities, to our warm and attentive approach. Thank you for taking time to review your visit and kind recommendation. We hope you will stay with us again soon!Regards, Embassy Suites Myrtle Beach Guest Services

10/10 Excellent

Wayne

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great relaxing stay.
Stayed 1 night in Nov 2023
Response from Embassy Suites Myrtle Beach Guest Services on Nov 29, 2023
It was a pleasure to host you! Our hotel exudes convenience, exemplary service and relaxation, and it’s very exciting to know that we were able to deliver a great experience. Thank you for taking time to review your visit. We hope you will stay with us again soon!Regards, Embassy Suites Myrtle Beach Guest Services

10/10 Excellent

karen

Traveled with partner
Liked: Cleanliness
This hotel is spectacular, no other place is better!
Stayed 1 night in Nov 2023
Response from Embassy Suites Myrtle Beach Guest Services on Nov 29, 2023
We truly appreciate your kind and generous rating. I am so happy to learn that the service delivered by our team not only impressed you but exceeded your expectations. Your experience sounds like perfection and we are thrilled that you had such a spectacular stay. Your compliments reassure me that we are fulfilling our mission of providing lasting memories for our guests. It is through these qualities that we continue to enjoy repeat customer loyalty and recommendation. Thanks again and we look forward to the pleasure of welcoming you back to our property very soon.Regards, Embassy Suites Myrtle Beach Guest Services

2/10 Terrible

Zachary

Business traveler
Disliked: Property conditions & facilities
Shower plumbing was broken. It shook violently while water was on and the drain was clogged. I also didn’t receive towels. You also shouldn’t be charged a “resort fee” when you’re staying only 1 night and all amenities are either off property or inaccessible.
Stayed 1 night in Nov 2023
Response from Embassy Suites Myrtle Beach Guest Services on Nov 27, 2023
I regret to learn that your stay with us was not the flawless experience we promised. We aim to exceed your expectations at every turn - with world-class service, sparkling clean rooms, and truly memorable experiences. Our commitment to our guests is reflected in our team members and the culture we've established, where resolving any issues is a top priority so that our guests can continue to enjoy a wonderful stay. Your satisfaction is our top priority, and our hotel management will assess every aspect of your stay in detail. I understand that we fell short of your expectations, and for that, I apologize. I hope you will give us another chance in the future to provide you with a memorable and enjoyable stay.Regards, Embassy Suites Myrtle Beach Guest Services

10/10 Excellent

Tyler

Liked: Cleanliness, property conditions & facilities
Nice resort area, I will bring my family back in the summer.
Stayed 1 night in Nov 2023
Response from Embassy Suites Myrtle Beach Guest Services on Nov 14, 2023
We are so happy you had such a great experience. I am grateful that you were content with your guestrooms and I am pleased to learn that overall you enjoyed your stay. It is great to hear that you felt so very well looked by our colleagues during your time in residence with us. We certainly look forward to welcoming you back in the very near future and once again, thank you for your high ratings.Regards, Embassy Suites Myrtle Beach Guest Services

10/10 Excellent

Crystal

Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023
Response from Embassy Suites Myrtle Beach Guest Services on Nov 14, 2023
Your feedback means the world to us! Creating memorable experiences for our guests is at the heart of what we do, and I couldn't be happier to know that we achieved that during your stay. I'll make sure to pass along your generous compliments to the dedicated individuals who contributed to making your time with us special. We're grateful for your review and thrilled to have had you as a valued guest.Regards, Embassy Suites Myrtle Beach Guest Services

10/10 Excellent

Raymond

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was great, overlooking pools and ocean view even though in rear of building on the 14th floor. Fire pits were enjoyable too. Pool was great as well, heated and clean. (Apparently new entertainment center) awesome!
Stayed 2 nights in Nov 2023
Response from Embassy Suites Myrtle Beach Guest Services on Nov 8, 2023
Thank you for your splendid rating of our property. We're overjoyed to hear you value the high-quality service and products we strive to deliver. Our team works diligently in ensuring our guests receive the most attentive and high-standard service - I'm thrilled they succeeded in meeting your needs. Your fantastic rating will be shared with them with much delight. Your high opinion of us is greatly appreciated, and once again, your fabulous review brightens our day. We can't wait for the chance to welcome you back home soon!Regards, Embassy Suites Myrtle Beach Guest Services

10/10 Excellent

Micah

Traveled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023
Response from Embassy Suites Myrtle Beach Guest Services on Nov 6, 2023
Thank you for your rating. I am thrilled our team made such a positive impression during your stay with us. The guest experience is the most important aspect of a hotel stay and that can't be achieved without a passionate team! Thank you so much for your kind words. We can't wait to welcome you back!Regards, Embassy Suites Myrtle Beach Guest Services

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from Embassy Suites Myrtle Beach Guest Services on Oct 31, 2023
We genuinely appreciate your review. It's reassuring to know that you had a good stay at our hotel and that our property met your expectations. Our team is dedicated to ensuring a pleasant experience for our guests, and we're grateful for your feedback. We'll ensure your comments are shared with our staff who contributed to your positive stay. Thank you for sharing your review, and it was a pleasure having you as our guest.Regards, Embassy Suites Myrtle Beach Guest Services

8/10 Good

Tom

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Embassy Suites Myrtle Beach Guest Services on Oct 31, 2023
Your review is valued, and we're thankful for your positive comments. We're pleased that you had an overall good stay at our hotel and that you found our property appealing. Our team aims to provide a pleasant experience for our guests, and your feedback reaffirms our efforts. We'll pass on your kind words to those who contributed to your positive impression. Thank you for sharing your review, and it was our pleasure to have you as our guest.Regards, Embassy Suites Myrtle Beach Guest Services

10/10 Excellent

Daniel, Watford City

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Will come again.
Stayed 4 nights in Oct 2023
Response from Embassy Suites Myrtle Beach Guest Services on Oct 25, 2023
We are so happy you had such a great experience. I am grateful that you were content with your guestrooms and I am pleased to learn that overall you enjoyed your stay. It is great to hear that you felt so very well looked by our colleagues during your time in residence with us. We certainly look forward to welcoming you back in the very near future and once again, thank you for your high ratings.Regards, Embassy Suites Myrtle Beach Guest Services

10/10 Excellent

Melinda Renee

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We were all together pleased.
Stayed 4 nights in Oct 2023
Response from Embassy Suites Myrtle Beach Guest Services on Oct 25, 2023
Your feedback means the world to us! Creating memorable experiences for our guests is at the heart of what we do, and I couldn't be happier to know that we achieved that during your stay. I'll make sure to pass along your generous compliments to the dedicated individuals who contributed to making your time with us special. We're grateful for your review and thrilled to have had you as a valued guest.Regards, Embassy Suites Myrtle Beach Guest Services

10/10 Excellent

Michael M

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Love the view from our ocean front balcony. The sunrises were beautiful.
Stayed 3 nights in Oct 2023
Response from Embassy Suites Myrtle Beach Guest Services on Oct 25, 2023
What a pleasure to learn that you loved all aspects of your stay! I am delighted that you had wonderful experiences with our hotel staff, our dining options and your accommodations, as we are always striving to provide the highest level of guest service. We love that you benefited from all the amenities and our thoughtful offerings, designed to delight and guarantee a seamless visit. We love to hear from our satisfied guests, and it does mean so much to us that you have taken the time to supply this review. Again thank you for sharing your rating and we invite you to join us again!Regards, Embassy Suites Myrtle Beach Guest Services

10/10 Excellent

Reshonda

Traveled with family
Liked: Cleanliness, room comfort
Birthday weekend getaway
Our stay at the Hilton Resort was great! The complimentary breakfast buffet and free alcoholic beverages during happy hour was awesome!
Stayed 2 nights in Oct 2023
Response from Embassy Suites Myrtle Beach Guest Services on Oct 25, 2023
Your rating has filled our team with joy and gratitude. Knowing that we exceeded your expectations and left a lasting impression during your stay brings us great satisfaction. Our dedicated team takes immense pride in delivering outstanding guest experiences, and your kind words motivate us to keep raising the bar. Thank you sincerely, and we can't wait to have you back soon!Regards, Embassy Suites Myrtle Beach Guest Services

10/10 Excellent

RONALD

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Embassy Suites Myrtle Beach Guest Services on Oct 17, 2023
I am thrilled to hear how amazing your experience was and delighted to read your great feedback about our property and services. I imagine that you benefited from all the amenities and our coveted location. It appears that you enjoyed the service provided by of our meticulous staff who delights in ensuring that the guest experience is always impeccable. We are very fortunate to have an exceptional team that is committed to providing a seamless experience to each of our guests, so we look forward to sharing your compliments with them. We look forward to welcoming you back again soon!Regards, Embassy Suites Myrtle Beach Guest Services