“Too smoky”

We booked a one-bedroom suite for one night before our beachfront condo week was going to start. We had requested a non-smoking room. When we arrived in the room, it was definitely NOT a non-smoking room. It reeked of smoke and there were ashtrays (clean and empty, but still) laying around. We called the front desk to ask to move to a new room, bu they said there were no more non-smoking rooms available. They offered to bring a fan to our room to help with the smell (it never arrived). Besides the smell, the bed was uncomfortable and there was a lot of noise until very late at night. When we checked out, we were told that there are only ten (10) non-smoking rooms on the entire property (it is quite a large complex). I feel that people making a reservation on Expedia need to know this fact! There is pretty much no way you will get a non-smoking room. The next day, we left as early as we could get our kids ready. When we checked into our other hotel, I had to wash every piece of clothing that we had brought into that smoky room. We all stunk!

“Customer service was horrible”

I have vacationed in Myrtle Beach several times since I was a child and every single trip was excellent except for this one. When I arrived in Myrtle Beach this weekend, When I checked into my room at Harbour Lights I entered a room with 1 bed instead of 2 beds and kitchen. I paid for and reserved the 2 bed room. I went back to the service desk to inform them that they had made a mistake and what I was told was, "Well I dont have any rooms with 2 beds, you can have a cot." This manager was very unprofessional and act as if she really didn't care. I then told her I dont want that and she clicked her computer for about 10 minutes ignoring me, not informing me on whats happening. She never spoke to me again the whole time I was standing there. I reserved the room for two days and she didnt try to reserve a room with 2 beds for the next day. This made me very unhappy and uncomfortable the entire stay in myrtle beach. I will never ever stay at a Harbour Lights Resort ever again.