Exterior

Reviews of Holiday Inn Resort Oceanfront at Surfside Beach, an IHG Hotel

3 out of 5

Reviews

8.2

Very Good

Rating 10 - Excellent. 27 out of 54 reviews" "
Rating 8 - Good. 12 out of 54 reviews" "
Rating 6 - Okay. 9 out of 54 reviews" "
Rating 4 - Poor. 1 out of 54 reviews" "
Rating 2 - Terrible. 5 out of 54 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was nice, right on the beach so easy access. Walking distance to several places to eat.
Stayed 2 nights in Apr 2024
Response from Lauren on Apr 22, 2024
Dear Amy, Thank you for taking a moment to leave a review. We are happy to hear that you had a great stay and we hope that you will stay with us again.

2/10 Terrible

Brayden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My problem is with Expedia they did not ask my age to book the hotel and wouldn’t let me cancel or contact them via phone so I am out $600 just bc of my age that they did not check for.
Stayed 2 nights in Apr 2024
Response from Mike on Apr 22, 2024
We regret to hear about your frustration with Expedia. Unfortunately, bookings made through third-party platforms like Expedia are subject to their policies. We suggest contacting Expedia's customer service directly to address your concerns about the booking and cancellation. If you have any questions about our hotel policies, feel free to reach out to us.

10/10 Excellent

Melanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff were friendly and helpful. Our room was clean and kept up during our stay.
Stayed 5 nights in Mar 2024
Response from Rena on Apr 8, 2024
Thank you for your glowing review! We're delighted to hear that you found our staff friendly and helpful, and that your room was clean and well-maintained throughout your stay. Providing exceptional service and comfort is our goal, and we're thrilled that we succeeded in making your experience enjoyable. We can't wait to welcome you back for another fantastic stay.

10/10 Excellent

Stephenson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the cleanest hotels I have been to. It was refreshing!!
Stayed 4 nights in Mar 2024
Response from Rena on Apr 8, 2024
Thank you for your kind words! We're thrilled to hear that you found our hotel to be one of the cleanest you've visited. Maintaining a high standard of cleanliness is a top priority for us, and we're delighted that you found it refreshing. We hope to have the pleasure of welcoming you back again soon.

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay- stayed on Saturday so we’d be close to Sunrise Service at the pier. Everything was very nice , clean, and convenient Thank you!
Stayed 1 night in Mar 2024
Response from Lauren on Apr 5, 2024
Dear Kelly, Thank you for taking a moment to leave a review. We are happy to hear that you had a great stay and we hope that you will stay with us again.

6/10 Okay

JOSEPH

Traveled with partner
The font desk staff was outside smoking when we arrived, and was disinterested in us during check-in. Not rude, but not welcoming either. One of the elevators was broken, which happens, but it was pretty grungy. Room was just ok, view was great. The bartender Gov was great as was our breakfast waitress Giana. The food was surprising good as well. We enjoyed everything we ordered.
Stayed 3 nights in Mar 2024
Response from Lauren on Mar 25, 2024
Dear Joseph, I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 Good

muriel

Liked: Cleanliness, staff & service, property conditions & facilities
I like the location and the vibe
Stayed 3 nights in Mar 2024
Response from Lauren on Mar 18, 2024
Dear Muriel, Thank you for taking time to review the hotel. We hope that you will stay with us again.

10/10 Excellent

Justin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short trip
Stayed 1 night in Mar 2024
Response from Rena on Mar 8, 2024
Thank you for your feedback! If you have any specific comments or suggestions about your short trip, feel free to share them with us. We always appreciate hearing from our guests.

10/10 Excellent

john W cole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely friendly and helpful. Rooms were clean and comfortable.
Stayed 2 nights in Feb 2024
Response from Lauren on Feb 29, 2024
Dear John W Cole, Thank you for taking a moment to leave a review. We are happy to hear that you had a great stay and we hope that you will stay with us again.

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pillows could've been more firm and fluffy, and the I would've liked a more generous helping of "Bang'n Shrimp". Ideal spot, with an ideal view. Clean and up to date. Great rate.
Stayed 1 night in Feb 2024
Response from Lauren on Feb 26, 2024
Dear Kevin, Thank you for taking the time to review the hotel. We value you as our guest and hope you return again in the near future.

10/10 Excellent

Adrienne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient, clean, and staff was welcoming and efficient.
Stayed 5 nights in Feb 2024
Response from Lauren on Feb 26, 2024
Dear Adrienne, Thank you for taking time to review the hotel. We are happy to hear that you had a great stay and we hope that you will stay with us again.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Love this location
Stayed 4 nights in Feb 2024
Response from Lauren on Feb 22, 2024
Dear Linda, Thank you for taking time to review the hotel. We look forward to your next stay with us.

10/10 Excellent

jodi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful.
Stayed 1 night in Feb 2024
Response from Lauren on Feb 14, 2024
Dear Jodi, Thank you for taking a moment to leave a review. We are happy to hear that you had a great stay and we hope that you will stay with us again.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel. We had a wonderful room facing the beach. Very comfortable bed and beautiful views.
View from my room
Stayed 2 nights in Jan 2024
Response from Lauren on Jan 20, 2024
Dear Jeffrey, Thank you for sharing such wonderful feedback and the beautiful pictures you took during your stay with us! We value you as our guest and hope you return again in the near future!

10/10 Excellent

Aaron

Stayed 1 night in Dec 2023
Response from Rena on Jan 4, 2024
Thank you so much for taking the time to rate our hotel! We are thrilled to see that you had a perfect 10/10 experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back on your future visits.

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mike on Feb 4, 2024
Thank you for providing your rating. We appreciate your choice to stay with us and the 8/10 rating. If you have any specific feedback or suggestions on how we can enhance your experience further, please feel free to share. We look forward to hosting you again in the future.

10/10 Excellent

Aldo

Traveled with family
Stayed 1 night in Dec 2023
Response from Rena on Dec 30, 2023
Thank you for taking the time to provide a 5/5 rating for your recent stay at our hotel. We're pleased to see that your experience met or exceeded your expectations. If you have any specific feedback or if there's anything we can do to make your next stay even more enjoyable, please feel free to let us know. We appreciate your patronage and hope to welcome you back in the future.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room. Amenities were great.
Stayed 1 night in Dec 2023
Response from Lauren on Dec 25, 2023
Dear Patricia, Thank you for taking a moment to leave a review. We are happy to hear that you had a great stay and we hope that you will stay with us again.

10/10 Excellent

kaitlyn

Stayed 2 nights in Dec 2023
Response from Rena on Jan 12, 2024
Thank you for taking the time to provide a 5/5 rating. We appreciate your choice to stay with us. If there are any specific aspects you enjoyed or areas where we can improve, please feel free to share your feedback in the future.We hope to have the opportunity to host you again and provide you with an excellent experience.

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Lauren on Dec 13, 2023
Dear George, Thank you for taking time to review the hotel. We look forward to your next stay with us.

6/10 Okay

Ann

Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Lauren on Nov 28, 2023
Dear Ann, Thank you for the rating. We hope that you will stay with us again.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Michael on Nov 20, 2023
Thank you for choosing us, and we look forward to providing you with another positive experience in the future. If there's anything specific you'd like to share or if there's anything we can do to enhance your future stays, please feel free to provide additional information.

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Food was subpar
Stayed 1 night in Oct 2023
Response from Lauren on Oct 19, 2023
Dear Matthew, Thank you for taking the time to tell us about your experience at Holiday Inn OCEANFRONT @ SURFSIDE BEACH, we hope that you will stay with us again.

4/10 Poor

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
I was lead to believe I would have a balcony and when I opened the sliding door I had a view of ac units. I paid a premium price for a room with no view. Also the room was very small and had little room to put anything in the fridge.
Stayed 2 nights in Oct 2023
Response from Rena on Oct 16, 2023
I'm truly sorry to hear that your stay did not meet your expectations. We aim to provide clear descriptions of our room features, and I apologize if there was any miscommunication. I understand the importance of having a pleasant view, especially when anticipating one. Your feedback about the room size and fridge space is noted, and we will look into ways to improve this for our future guests. Please consider reaching out to us directly so we can discuss any potential solutions or compensations. Thank you for your feedback. -Rena

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Lauren on Oct 9, 2023
Dear David, Thank you for the excellent rating. We are happy that you enjoyed your stay and hope that you will visit us again.

2/10 Terrible

Richard

Stayed 1 night in Sep 2023
Response from Lauren on Oct 4, 2023
Dear Richard, I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel itself was very nice. However, the budget must be very tight as we were only provided 2 towels for 2 people. Furthermore, the restaurant was short staffed and the food was, to be generous, mediocre.
Stayed 2 nights in Sep 2023
Response from Lauren on Oct 2, 2023
Dear Robert, Thank you for taking the time to tell us about your experience at Holiday Inn OCEANFRONT @ SURFSIDE BEACH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Lauren Schwanke

6/10 Okay

Richard

Stayed 1 night in Sep 2023
Response from Lauren on Sep 20, 2023
Dear Richard, Thank you for the excellent rating. We are happy that you enjoyed your stay and hope that you will visit us again.

6/10 Okay

Jay

Liked: Staff & service
Stayed 3 nights in Sep 2023
Response from Lauren on Sep 18, 2023
Dear Jay, Thank you for taking time to review the hotel. We hope you will stay with us again.

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is right on the beach! Saw an awesome sunrise! Complimentary coffee in the lobby is always a plus.
Stayed 1 night in Sep 2023
Response from Lauren on Sep 15, 2023
Dear Linda, Thank you for sharing such wonderful feedback regarding your stay. We value you as our guest and hope you return again in the near future!

6/10 Okay

Preston

Traveled with partner
Disliked: Property conditions & facilities
The hot tub looked green and nasty by the pool definitely had some stuff growing in it
Stayed 3 nights in Sep 2023
Response from Lauren on Sep 15, 2023
Dear Preston, Thank you for your comments regarding your recent stay with us.

2/10 Terrible

albert

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Lauren on Sep 14, 2023
Dear Albert, I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible.

8/10 Good

Marjorie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is situated right on the beach and had beautiful views!!
Stayed 1 night in Aug 2023
Response from Lauren on Sep 6, 2023
Dear Marjorie, Thank you for taking a moment to leave a review. We are happy to hear that you had a great stay and we hope that you will stay with us again.

10/10 Excellent

Laszlo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property big parking lot
Stayed 1 night in Sep 2023
Response from Lauren on Sep 4, 2023
Dear Laszlo, Thank you for sharing feedback regarding your stay. We value you as our guest and hope you return again in the near future!

2/10 Terrible

Joseph

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Very disappointing, not worth it!
My wife and I were very disappointed in our stay. For a $300+ per night hotel this was not worth it by any means. The shower was very weak/barely washed the soap off, the towels were like sandpaper, the continental breakfast was barely edible, one of the staff members was rude, etc. We stayed here last year and it was fine. This year it has fallen down big time!
Stayed 3 nights in Aug 2023
Response from Rena on Aug 22, 2023
Hi Joseph, Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences and shortcomings you experienced during your recent stay with us. We understand the importance of the details, and it's clear we missed the mark in several areas. Your comments are invaluable as they help us identify areas for improvement. We will address these concerns with our team and work diligently to ensure better experiences in the future. We hope you'll consider giving us another opportunity to serve you better. Safe travels.

6/10 Okay

Colleen

Traveled with family
Room had an odor
Stayed 2 nights in Aug 2023
Response from Lauren on Aug 21, 2023
Dear Colleen, Thank you for taking a moment to leave a review.

6/10 Okay

Chasity

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We had a great stay. Definitely family friendly. But the room was not cleaned properly. We had to get house keeping to come get a difty towel left hanging in the bathroom. I clean for my stay regardless but to see hair in the tub and my clorox wipe come out dirty wqs mind boggling.
Stayed 2 nights in Aug 2023
Response from Lauren on Aug 21, 2023
Dear Chasity,Thank you for taking a moment to leave a review.

6/10 Okay

Marie

Traveled with family
Disliked: Amenities
The rooms were clean and cleaning staff was right on top of everything. The restaurant tho didn’t have enough help for breakfast two days in a row. Got gravy no biscuits, no home fries, I could go on but I get the picture.
Stayed 2 nights in Aug 2023
Response from Lauren on Aug 21, 2023
Dear Marie, Thank you for taking a moment to leave a review. We hope that you will stay with us again.

10/10 Excellent

Julie

Traveled with partner
Liked: Amenities
The hotel was great. We really enjoyed the Saltire restaurant and the wait staff were amazing! The ocean views were epic!
Stayed 4 nights in Aug 2023
Response from Lauren on Aug 14, 2023
Dear Julie, Thank you for taking a moment to leave a review. We are happy to hear that you had a great stay and we hope that you will stay with us again.

8/10 Good

Danielle

Stayed 7 nights in Jul 2023
Response from Lauren on Aug 22, 2023
Dear Danielle, Thank you for your review.

10/10 Excellent

JoAnn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay. We were able to extend our 4 nights to 5 with no problem. Very clean and comfortable. Comfortable beds and room. 2 Queen bed room was on rhe small side for a family Bb ut was fone foe the 2 of us. We'll definitely be back.
Stayed 4 nights in Jul 2023
Response from Lauren on Jul 28, 2023
Dear JoAnn, Thank you for taking a moment to leave a review. We are happy to hear that you had a great stay and we hope that you will stay with us again.

10/10 Excellent

Steven

Stayed 3 nights in Jul 2023
Response from Lauren on Jul 27, 2023
Dear Steven, Thank you for taking time to review the hotel. We look forward to your next stay with us.

6/10 Okay

Joyce

Traveled with family
Liked: Cleanliness, property conditions & facilities
Cleaning staff did not provide clean towels or empty trash. Trash was placed outside the door and had to go to the reception desk every evening for clean towels. Tub had sand in it from previous guest. Not good.
Stayed 3 nights in Jul 2023
Response from Lauren on Jul 26, 2023
Dear Joyce, Thank you for taking the time to review the hotel. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Ronald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Get stay. Felt safe. Everyone was very pleasant staff wise.
Stayed 2 nights in Jul 2023
Response from Lauren on Jul 24, 2023
Dear Ronald, Thank you for taking a moment to leave a review. We are happy to hear that you had a great stay and we hope that you will stay with us again.

2/10 Terrible

Samantha

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Pool was dirty hot tub was green. Rooms were dusty. Food was average. Most servers could care less. My child got sick so we checked out a day early and they wouldn't even refund the night we missed. Horrible experience
Stayed 3 nights in Jul 2023
Response from Lauren on Jul 24, 2023
Dear Samantha, Thank you for sharing this review with us. We are sorry that your visit did not meet your expectations and appreciate all of your helpful feedback.

8/10 Good

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Lauren on Jul 17, 2023
Dear Belinda, Thank you for taking the time to rate our property. We hope that you will stay with us again.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location being right on the beach! Loved being able to walk out onto the pool patio and watch the waves. The only recommendation is to have more dining options as the menu was a bit limited for those with a milk allergy. Would definitely stay here again!
Stayed 4 nights in Jun 2023
Response from Lauren on Jul 6, 2023
Dear Michael, Thank you for taking time to review the hotel. We look forward to your next stay with us.

10/10 Excellent

Noel H

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Place was awesome. Very nice and clean. The staff very friendly. I think they should include beach towels instead of having you to buy some downtown, and maybe have some sort of golf cart rental on site avaialble. Other than that is was perfect.
Stayed 3 nights in Jul 2023
Response from Lauren on Jul 5, 2023
Dear Noel H, Thank you for taking a moment to leave a review. We are so happy to hear that you had a great stay and we hope that you will stay with us again.