In-room safe, iron/ironing board, free WiFi

Reviews of Palace Resort

2.5 out of 5
Palace Resort
1605 S Ocean Blvd, Myrtle Beach, SC

Reviews

6.6
Rating 10 - Excellent. 143 out of 658 reviews" "
Rating 8 - Good. 179 out of 658 reviews" "
Rating 6 - Okay. 149 out of 658 reviews" "
Rating 4 - Poor. 83 out of 658 reviews" "
Rating 2 - Terrible. 104 out of 658 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

7.4/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty
Stayed 2 nights in Feb 2024

4/10 Poor

Jamar

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Infestation
The room itself was nice but it had roaches
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 24, 2023
Thank you for your review. We will be sure to pass along the issue you reported.

2/10 Terrible

Abigail

Stayed 1 night in Oct 2023
Response from Front Desk on Nov 24, 2023
Thank you for your review. Sorry we did not meet your expectations.

4/10 Poor

Donald, lula

Traveled with group
Disliked: Cleanliness
The rooms were definitely not cleaned good. I dont mind a hotel being a little run down aa long as its clean. But this one was not cleaned good and dusted. And the hall carpet had stuff on floor all week never was vaccum. This could be a nice place with some updating and cleaning
Stayed 6 nights in Oct 2023
Response from Front Desk on Oct 25, 2023
Thank you for your review.

10/10 Excellent

Misty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Front Desk on Oct 25, 2023
Thank you for your review- we appreciate it!

2/10 Terrible

Leketra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were not like pictures. Molded wall bases...rude checkin staff...room smelt like bug spray...would have rather slept in my car
Stayed 2 nights in Sep 2023
Response from Front Desk on Oct 25, 2023
Thank you for your review!

6/10 Okay

Daniel

Disliked: Property conditions & facilities
Was cheap so didn’t expect much
Stayed 1 night in Sep 2023
Response from Front Desk on Oct 25, 2023
Thank you for your review!

4/10 Poor

Larry

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Okay
Pool was closed most of the week shaded pool was open but dirty , room was dirty with roaches , bed was comfortable
Stayed 7 nights in Sep 2023
Response from Front Desk on Oct 25, 2023
Thank you for your review!

6/10 Okay

Jesse

Stayed 3 nights in Sep 2023
Response from Front Desk on Oct 25, 2023
Thank you for your review!

4/10 Poor

Janice

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As soon as we arrived in parking deck to check in, we immediately smell strong odour of marijuana. We went to front desk to check in and female at front desk was eating food and licking her fingers and acted as if we were inconveniencing her. She told us our room was in the 1st floor. We asked her if we could please have a room that was higher up because we wanted a great view of the beach. You would think that with a resort with 22 or more floors, that there would be one higher. She states she could give us a room on the 2nd floor or the 14th. The other lady at the front desk whispered to our attendant that we would not want the room on the 14th floor. The lady we were speaking with told us that other people had been assigned to that room and there was something wrong with it. We asked if room on 2nd floor was as good as original room on 1st floor that they assigned us to. She said they were the same so we chose 2nd floor room. After paying $30 parking fee and $250 refundable security deposit, we went to check out our room. On the way to the room, we noticed ceiling in the hallway appeared to be leaking and molded. When we got to our room, room was nothing like the pictures that we saw on Expedia. Room was very rundown. Paint coming off walls, balcony was very small, room not dusted very well at all. We went out on balcony and the smell of marijuana was so bad that we could hardly stand to be out there and there is supposed to be no smoking inside hotel.
Stayed 3 nights in Sep 2023
Response from Front Desk on Oct 25, 2023
We are sorry we didnt meet your expectations, thank you for your review.

10/10 Excellent

Jeneva

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the view of the ocean. So relaxing, quiet and peaceful stay. Room needs A little upgrade, however, the stay was great
Stayed 2 nights in Sep 2023
Response from Front Desk on Oct 25, 2023
Thank you for your comment- we appreciate it!

10/10 Excellent

Joni

Stayed 3 nights in Aug 2023
Response from Front Desk on Oct 25, 2023
Thank you!

8/10 Good

Tammy

Liked: Amenities
The front desk staff was very nice. The pool maintenance was very rude if you were by the pool before it opened
Stayed 7 nights in Aug 2023
Response from Front Desk on Oct 25, 2023
Thank you for your comment- we appreciate it!

10/10 Excellent

Antonio

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The room was modernized and the view was amazing!
Stayed 4 nights in Aug 2023

8/10 Good

ASYA, Dearborn

Traveled with family
Liked: Cleanliness, staff & service
Family enjoyed the two bedroom condo we stayed at was suitable for us. The palace is a little undated and needed. Some upgrades. Had issues with the room key had to change it three times just need some more maintenance around the building. Other than that the view was amazing from the balcony.
Stayed 5 nights in Aug 2023

2/10 Terrible

Ivory

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible
Stayed 1 night in Aug 2023

10/10 Excellent

calvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Great resort. Had a a lot of fun things to do.
Stayed 2 nights in Aug 2023

4/10 Poor

Latisha R, Cordova

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty room with out dated furniture and decor. Nasty stove...smelly pillow on bed...hair in sink...terrible!!!!!! Pictures were taken it was unbelievable!!! Staff was rude. Not worth the $$$ spent. Only good thing was the location! We will not be back!!
Stayed 4 nights in Jul 2023

2/10 Terrible

Dustin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel of Thugs and drugs
Hotel is very under cleaned sand was on floor in the room where it was unswept or poorly swept. We arrived check in was fairly easy. Parking was 10$ a day I was scheduled for 2 nights so I paid $20 to park in the hotels parking lot I feel should be included in the lodging price considering its the hotel parking garage. You have an option of paying a one time fee of $40 or producing a 250 deposit they hold until the end of your stay. Nothing is in the room worth $250. The room is very outdated compared to the photos. I felt filthy inside the room.The room is a cute layout, the balcony is very small enough room for 2 chairs and 2 people to be cramped but great veiw. I booked this for a quick getaway for my wife and I to celebrate our anniversay. As soon as we got to our room we started unloading and changing clothes in this process our door tries to open up I thankfully had the top loack locked that catches the door when they try to open. Scared us to death. I got my clothes on look down hall and nothing is around. I shut the door and immediately the phone rings 1 time I pick up no one is there. We stayed that night and explored the area around the hotel and let me tell you its not a safe place to be. Durning the day time seems to fine we thought. After the first night we went shopping returning to the hotel as we travel to 19th floor where our room was. As soon as my wife steps foot off the elevator a thug follows and scares us we get away get to room and check out early
Stayed 2 nights in Aug 2023

6/10 Okay

Angela

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
This is the 2nd time we have stayed at the Palace Resort, 1st time was great second time we were not as impressed, our room and surrounding the room was dirty, the front of the refrigerator had food splattered all over it, tiles around the bathroom falling off, mold under the sink from a long time leak, still dirt on floor. Otherwise a good place to stay for the money .

10/10 Excellent

Dytwon

Stayed 2 nights in Jul 2023

10/10 Excellent

Shev

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay at the Palace Resort. The front desk was super accommodating to our requests. Our room view was beyond gorgeous. Thank you!
Stayed 3 nights in Jul 2023

2/10 Terrible

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Brandon

Stayed 1 night in Jul 2023

10/10 Excellent

Therlin, NORTH POTOMAC

Stayed 4 nights in Jul 2023

4/10 Poor

Kwame, Lancaster

Disliked: Property conditions & facilities
We did not like the upkeep of the property. The carpet was torn near the sliding doors. The ceiling and floor in bathroom needed repairs. The hallways and elevators had a terrible odor.
Stayed 2 nights in Jun 2023

4/10 Poor

Lois

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, property conditions & facilities
The pool on the left side of the property was disgusting. It had obviously not been cleaned for several days with cigarettes, trash and a white film floating on top. The mattresses are thin, cheap, uncomfortable mattresses. None of us slept well. Steam room was not available. Rooms are not serviced in terms of garbage/trash cans. A chute is provided on each floor and guests must remove their own trash.
Stayed 3 nights in Jun 2023

2/10 Terrible

Marcus, Lawrenceville

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Will never visit. Dirty, old, noisy, expensive, need remodeling. Every staff was unkind and rude.
Stayed 3 nights in Jun 2023

8/10 Good

Mariana

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2023

6/10 Okay

gayle

Traveled with partner
I did have extra fees to pay when arriving.
Stayed 3 nights in Jun 2023

6/10 Okay

Colin

Liked: Cleanliness
Disliked: Property conditions & facilities
The property was nice but I did not get the room I expected. The venting machine was out. Steam room was out. Did not meet expectations
Stayed 2 nights in Jun 2023

2/10 Terrible

Mel

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont waste your money
Upon arriving there was no one at the front desk. There was a sign to walk over to another hotel to check-in. Once at the other hotel, I was told if i dont like my room i would have to wait until the next morning to have anything correct. (Which told me she knew the room was not in good condition) Now! I entered my room and instantly smelled mildew, the bathroom had model and the floors were not clean. The bed was barely standing. I used the spare sheets to cover the sofa because i was afraid to sit directly on it. I had to go buy cleaning supplies and clean the room myself just to be comfortable. The next morning i went down to get extra towels and the lady behind the counter had an horrible attitude. She gave me a hard time about getting more towels. I tell you! The only good thing i experience at this hotel was the view of the ocean.
Stayed 4 nights in Jun 2023

2/10 Terrible

jennifer, Columbia

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was nasty and the room door was damaged to the point I had to use a towel to keep it closed. The sink and tub was clogged up to your ankles. The blanket on the bed had stains and the remote for the ceiling fan and light had no batteries this was an awful experience
Stayed 1 night in Jun 2023

6/10 Okay

Carol

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Check in/out was just fine. The “condo” needed work for sure but the bed was the biggest disappointment of all!
Stayed 6 nights in May 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was very nice and comfortable, the room was perfect for a one night getaway.Everything was clean and well kept, we will definitely be booking again
Stayed 1 night in May 2023

8/10 Good

Migdalia

Traveled with family
Stayed 4 nights in May 2023

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at the palace many times and have never had an issue with any of our stays. I particularly enjoyed the large window in the living room area this time. Made for a great side view
Stayed 3 nights in Apr 2023

10/10 Excellent

April

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very spacious!
Stayed 2 nights in Apr 2023

10/10 Excellent

James

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is so great the only thing was small parking space for trucks. Other then the place was very clean and nice. When i go back love to get a bigger room room.
Stayed 2 nights in Apr 2023

8/10 Good

Chris

Liked: Cleanliness, staff & service, room comfort
Nice stay
The resort is showing its age a little but is still nice. No ice machines was a surprise. The elevators were fairly new and fast. Staff was very friendly.
Stayed 4 nights in Apr 2023

2/10 Terrible

ambrosia

Stayed 2 nights in Apr 2023

6/10 Okay

Lori

Traveled with family and small children, Traveled with family
I hate that I had such a hard time checking in… I like that the inside of the room looked nice appliances, decor etc. but (other than the main lobby floor) the hallway areas leading to rooms is outdated. I like that it was on the beach and had 2 free park passes and additional tickets were so cheap but the inside hot tub area looked very messy, there was a lot of debris in the little pool section on the inside and the seating looked worn down. I also did not like that they didn’t have an actual inside pool. I like that they had a sauna, steam room etc. but the wood looked stained and soiled even when no one had been sitting there. Also there was not enough instruction on how to keep it warm… The parking area did not indicate on all levels how to get out of the parking garage it only showed how to get in and then had an exit sign at the bottom level opening to the street. I saw arrows showing to go right so I was afraid to go left to exit but that seemed to be the way to go so that’s what I did. I liked that it was in a neutral location and had a wal mart around the corner. I like that it had multiple elevators. I didn’t like that the elevators to the parking garage was separate from the hotel so you had to get off one elevator and go to the other in order to get back and forth between the two. I liked that they had the option where you don’t have to let them hold $250. I like that you can pay to do late check out and that it was reasonably priced.
Stayed 3 nights in Apr 2023

2/10 Terrible

Irma

Stayed 1 night in Mar 2023

10/10 Excellent

Tanya

Stayed 2 nights in Mar 2023

2/10 Terrible

Jacob

Stayed 2 nights in Mar 2023

6/10 Okay

Angela

Traveled with family
Liked: Staff & service
It was okay but most of games and stuff couldn't get change for or laundry
Stayed 3 nights in Mar 2023

2/10 Terrible

Christy

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property needs a different cleaning crew, or new staff. The room had stains on the sheets, blood stains on the curtains, and the customer service was was not good at all. The pictures looked completely different than what was actually in the room.
Stayed 1 night in Jan 2023

10/10 Excellent

Jazmin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was nice and polite
Stayed 1 night in Sep 2022

2/10 Terrible

Prashanti

Stayed 1 night in Sep 2022

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022