Superior Room | Terrace/patio

Reviews of Quail Inn & Suites

2.5 out of 5
Quail Inn & Suites
1004 S Ocean Blvd, Myrtle Beach, SC

Reviews

6.6
Rating 10 - Excellent. 154 out of 651 reviews" "
Rating 8 - Good. 167 out of 651 reviews" "
Rating 6 - Okay. 138 out of 651 reviews" "
Rating 4 - Poor. 85 out of 651 reviews" "
Rating 2 - Terrible. 107 out of 651 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Evonne Evelyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night checked out and decided to check back in for another stay.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Evonne,Thanks for being our valued guest. It's fantastic you had such a great experience that you returned for another stay! Your review is appreciated, and we hope to see you again at Quail Inn & Suites Myrtle Beach!

8/10 Good

jala

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The pool was close by the time we checked in at 4 and didn’t open til check-out time basically …other than that love the comfort for the day we stayed !
Stayed 1 night in Mar 2024
Response from General Manager on Mar 21, 2024
Dear Jala,Thank you for your review. We're delighted you had an enjoyable overall experience and were comfortable during your stay. Please accept our apologies for any disappointment caused by the availability of our pool. We'll be sure to share your feedback internally for further consideration, as we are always seeking new ways to improve. It was a pleasure having you here, and we hope you return soon!

10/10 Excellent

Evonne Evelyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Weekend getaway during off-season was great!! No complaints about the location at all. We will be back
Stayed 1 night in Mar 2024
Response from General Manager on Mar 21, 2024
Dear Evonne, Thank you for choosing Quail Inn & Suites and sharing your review. We're thrilled our beautiful property offered you a relaxing getaway experience. We appreciate your five-star rating and look forward to welcoming you back for another excellent stay!

2/10 Terrible

Patricia

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Full of cockroaches . Checked out and I'm suppose to be getting a refund.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 21, 2024
Dear Patricia,Thank you for taking a moment to express your concern. We sincerely regret that you may have encountered an issue with pests. Although we undergo regular pest control procedures, we will conduct a complete evaluation and resolve any problems. Since you booked this reservation through a third-party site, Expedia is best equipped to answer billing-related questions. Should your adventures bring you back our way, please allow us another opportunity to deliver the quality stay we're known for.

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 31, 2024
Dear Roger,It was our pleasure to provide you with a seamless check-in at Quail Inn & Suites Myrtle Beach. Thank you for your feedback! We hope you had everything you needed to feel at home, and it would be an honor to host you again when you return to Myrtle Beach.

2/10 Terrible

Amber

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked online and arrived at the hotel and nobody was there to check me in. So I am out that money ontop of having to go to a new hotel.
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 9, 2024
Dear Amber,Thanks for your review. We are disappointed to hear you were not able to check in at our location and invite you to contact us directly so we may gather more information.

8/10 Good

Stefan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

deborah

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
property is old and has not been kept up. other guests openly smoking pot during daylight hours on property. many areas of property in need of repairs such as back door (which at one time would be by key card entry) busted and open. sink flys present but no roaches or bedbugs thank GOD! would not stay here again. lesson learned. close to beach is only plus. Slightly concerning safety at this hotel.
Response from General Manager on Oct 25, 2023
Dear Deborah,Thank you for choosing to stay with us during your recent trip. While we're glad you enjoyed our convenient location, we're disappointed to learn we fell short of expectations in other aspects. The safety of our guests is our top priority, and we offer our sincere apologies if you didn't feel that was the case. Your comments have been duly noted and will be promptly addressed by our team. Also, we're sorry if your room was anything short of immaculate. We will be sure to conduct a thorough investigation of the property to ensure everything is as it should be. Nevertheless, we appreciate your feedback and wish you safe travels ahead.

4/10 Poor

Adam

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Needed new carpet. New paint and the elevator was not in good condition. Still have not received my Deposit back yet. The mattress on the bed was drooping in the middle it was not worth $100 a night.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 20, 2023
Dear Adam,Thank you for your review. We regret to learn of your disappointment with your experience. Please know that deposits can take up to ten business days to appear back in your account, depending on your bank. Your feedback will be shared with our internal team for further consideration, as we are always seeking new ways to improve. It was a pleasure having you here, and we hope you return soon.

2/10 Terrible

Arthur

Stayed 1 night in Oct 2023

2/10 Terrible

Maureen

Stayed 5 nights in Oct 2023

10/10 Excellent

Nikita J

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The joining rooms worked for me and my family. And both had balconies
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 11, 2023
Dear Nikita,Thanks so much for your review of Quail Inn & Suites Myrtle Beach. We're delighted to hear you and your family enjoyed our accommodations. Please come back and see us soon! Safe travels to you.

8/10 Good

Shaun

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Sep 2023

4/10 Poor

Dennis

Disliked: Cleanliness, property conditions & facilities
Never again
This hotel does not live up to its name as quality was lacking all around. From the doors to enter the building to the hallways to the room itself everything was terribly outdated and rundown. My husband and I followed a police officer into the building. He was clearly responding to a call. It was noisy. On a positive note the bed was comfortable. And fortunately we did not see the fat cockroach crawling along the wall until shortly before leaving.
Stayed 1 night in Sep 2023
Response from General Manager on Oct 3, 2023
Dear Dennis, Thank you for taking the time to leave a review. We regret to learn of your disappointment with your experience. What you have shared does not reflect our high standards, and we’ll be sure to share your comments with the respective teams so this can be looked into. Additionally, although we undergo regular pest control procedures, we will conduct a complete evaluation to ensure that everything is as it should be. On a positive note, we appreciate you mentioning our comfortable beds. It was a pleasure having you here, and we hope you enjoyed your time in Myrtle Beach.

8/10 Good

Darius

Traveled with family
Liked: Cleanliness
Decent place
Stayed 1 night in Aug 2023
Response from General Manager on Oct 2, 2023
Dear Darius,Thank you for staying at Quail Inn & Suites Myrtle Beach and for sharing your feedback. We're glad to hear your stay was good, and we hope to have the opportunity to host you again.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, room comfort
I enjoyed it! The room was nice. Area was convenient and I would definitely stay again! The only complaint I would have is that the doors did not work very well in the room at all, the main door or the bathroom door.
Stayed 3 nights in Sep 2023
Response from General Manager on Sep 28, 2023
Dear Justin,It was a pleasure hosting you at Quail Inn & Suites Myrtle Beach! We're glad our convenient location and comfortable rooms impressed you, and we appreciate your feedback about the doors. If you're in the area again, please come back to see us.

8/10 Good

Kevin

Location and price was good ac was very noisy. Bathroom door was broke . Shower handle was not cork was moving not secure. People was very nice and professional. Thank you
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 28, 2023
Dear Kevin,It was such a pleasure to welcome you to Quail Inn & Suites Myrtle Beach! We're delighted you had an enjoyable overall experience, and we appreciate you mentioning our excellent value, fabulous location, and hospitable team. Your feedback regarding our accommodations will be shared with maintenance to ensure any necessary adjustments or repairs are made promptly. Thank you for your review, and we hope to welcome you back in the future.

8/10 Good

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Lorry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

4/10 Poor

Gary

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was clean,the door had a 1/2 inch gap which you could see light coming in after dark from top to bottom at night on the dead bolt side people where talking loud or screaming at each other all night.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 19, 2023
Dear Gary, It was a pleasure having you as our guest recently. Thank you for mentioning the high standards of cleanliness we adhere to. Your feedback about noise is understood, and we'll discuss it internally to determine ways of improving our guest experience in this respect. Take care, and we hope you enjoyed your time in Myrtle Beach.

10/10 Excellent

amanda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and clean, the area was a bit dirty.
Stayed 1 night in Jul 2023
Response from General Manager on Sep 17, 2023
Dear Amanda,Thank you so much for choosing to stay with us at Quail Inn & Suites Myrtle Beach. Our goal is to provide every guest with clean, comfortable accommodations, so we're delighted that was the case for you. The pleasure was all ours, and we hope you'll choose us again in the future.

2/10 Terrible

Ray

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The room was dirty and someone was in it or had been in it not cleaned and they didn't have a room that was the same for what money that I paid and they wanted me to paid $ 109.00 for an up grade room so I couldn't stay there. Now about getting my money back from that nasty undesirable hotel. someone had keys or a card for that room.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 13, 2023
Dear Ray,We're distressed to hear about your experience. Please accept our apologies for any concerns about cleanliness and for any disappointment with how it was handled. We'll look into your comments further, and we'd appreciate the chance to provide you with more suitable accommodations.

6/10 Okay

Leroy

Stayed 2 nights in Sep 2023

8/10 Good

Travis

Stayed 1 night in Sep 2023

8/10 Good

Rebecca

Liked: Staff & service, property conditions & facilities
Our stay here was good. It was nice being just two blocks from the beach.
Stayed 3 nights in Sep 2023
Response from General Manager on Sep 11, 2023
Dear Rebecca,It was a privilege to host your recent visit, and we're so glad you enjoyed our convenient location. We trust you spent some time relaxing at the beach, and we hope to welcome you back soon.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My whole weekend was amazing. I was able to look aff the balcony and watch the ocean right there on the strip. I had no trouble and everyone was very friendly.
Stayed 2 nights in Aug 2023
Response from General Manager on Sep 10, 2023
Dear Tiffany,We're thrilled to hear that your weekend at Quail Inn & Suites Myrtle Beach was amazing and that you enjoyed the beautiful ocean views from your balcony. Thank you for choosing us and for your kind words about our friendly team. We look forward to welcoming you back for another fantastic stay in the future. Safe travels!

4/10 Poor

Alan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Big
Stayed 1 night in Sep 2023
Response from General Manager on Sep 8, 2023
Dear Alan,Thanks for taking a moment to share your review. We hope to welcome you back again to enjoy the comfort and value that our property has to offer.

8/10 Good

Martes

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Yolanda

Liked: Cleanliness, staff & service
Dark out back no security.
Stayed 1 night in Jun 2023
Response from General Manager on Sep 6, 2023
Dear Yolanda,We always appreciate hearing from our guests, and we're glad your overall stay was pleasant. However, we apologize for any concerns about security, and we'll keep your comments in mind. Should you find yourself back in the area, we'd be happy to host you again.

8/10 Good

Carlton

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Jared

Traveled with group
Liked: Staff & service, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Arnulfo

Disliked: Cleanliness, property conditions & facilities
La propiedad está muy bien situada solo q las cosas q tienen la estufa es muy vieja y sobre todo no es un buen personal q tienen falta asear la habitación muy bien
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 12, 2023
Dear Arnulfo,Thank you for taking the time to share your thoughts. Your comments are valued and will be used to improve our guest experience. We hope you'll consider giving us another opportunity to provide you with a better experience in the future.

4/10 Poor

Alexandro

Disliked: Cleanliness, property conditions & facilities
it was not how it was advertised online, room was extremely dirty
Stayed 1 night in Sep 2023
Response from General Manager on Sep 6, 2023
Dear Alexandro, Thank you for your review. We are disappointed that our accommodations were not what you expected. Providing clean, comfortable, and well-maintained lodgings is crucial to us, so we will use your feedback as a learning tool as we work to make positive changes. It is our hope that you will give us another opportunity in the future to change your lasting impression.

10/10 Excellent

Mary Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Rox

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
estan super viejas las instalaciones ,la alberca y camastros estan super dañados , viejas las colchas de las camas , la estufa super viejita todo esta feo horrible no lo recomiento , y aparte piden un deposito de 150 dolares que ni lo valen a como esta la propiedad esta feo ,no ahi ni desayuno , y el personal de recepcion super groseras dos horas noas hicieron esperar para poder entrar a la habitacion apesar que yo ya habia echo mi reservacion y mientras tuve que tener a mi familia esperando en los sillones viejos que tienen en el lobbi . horror de expercia .
Stayed 1 night in Aug 2023
Response from General Manager on Aug 30, 2023
Dear Rox,Thank you so much for your feedback. We apologize for any upkeep concerns during your visit, as well as for any subpar service. We'll be sure to discuss all your comments internally and make improvements for the future. Please consider joining us again at some point soon.

2/10 Terrible

Andrene

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

nereida

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Katlin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Out of all facilities I’ve stayed at in Myrtle this has been by far the cleanest facility. Great location, great price, and great staff. Would definitely recommend!
Stayed 1 night in Aug 2023
Response from General Manager on Aug 29, 2023
Dear Katlin,Thank you so much for choosing Quail Inn & Suites Myrtle Beach. We're delighted you thoroughly enjoyed your visit. Providing exceptional service and pristine accommodations is a top priority for us, so we're thrilled both were the case for you. We greatly appreciate your recommendation and hope to welcome you back in the future.

2/10 Terrible

Telva

Stayed 1 night in Aug 2023

10/10 Excellent

shane

Stayed 2 nights in Aug 2023

10/10 Excellent

Mackinzie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all around great visit. friendly and helpful staff. 2 minute walk to beach. room service was phenomenal.
Stayed 3 nights in Aug 2023
Response from General Manager on Aug 26, 2023
Dear Mackinzie,Thank you for choosing Quail Inn & Suites Myrtle Beach! We're glad our friendly staff and close proximity to the beach helped make your visit memorable. Please come see us again soon.

8/10 Good

Michelle

Liked: Cleanliness
Disliked: Amenities
Beds need updated, & some paint it would be really nice
Stayed 4 nights in Aug 2023
Response from General Manager on Aug 26, 2023
Dear Michelle, Thank you for sharing your feedback. We value your insights regarding the beds and room aesthetics. Our team is continuously striving to enhance our guest experience, and suggestions like yours are invaluable. We hope to have the opportunity to welcome you back for an improved stay in the future.

4/10 Poor

Christopher

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Erich

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and responsive. Room clean and comfortable.
Stayed 1 night in Aug 2023
Response from General Manager on Aug 23, 2023
Dear Erich,Thank you for taking the time to share your comments with us. We are thrilled to hear that you enjoyed your overall visit and appreciated our friendly and helpful staff members and clean and comfortable accommodations. It was a pleasure serving you, and we hope to see you again soon!

6/10 Okay

gilles

Stayed 2 nights in Aug 2023

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great experience no complaints
Stayed 1 night in Aug 2023
Response from General Manager on Aug 22, 2023
Dear James,This is what we love to hear! We are so happy you had a five-star experience at Quail Inn & Suites Myrtle Beach. Count on us anytime your travels bring you this way!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. The room was as pictured, very clean, and bug free. The guys at the desk were very friendly and tried to be as helpful as possible. The property is definitely dated but i found ot to be a good value for what i paid. Overall I'm happy and would stay again
Stayed 1 night in Aug 2023
Response from General Manager on Aug 22, 2023
Dear Patricia,Thank you for choosing Quail Inn & Suites Myrtle Beach. It's a delight knowing you enjoyed our clean property and friendly service, and we hope t deliver another excellent value should your travels bring you back in the future.

8/10 Good

Audrianna

Traveled with group, Traveled with partner
Liked: Staff & service, amenities
It was my birthday weekend and my friends and I enjoyed our stay. Really wish I could have stayed longer but did stay for one night and it was so worth it
Stayed 1 night in Aug 2023
Response from General Manager on Aug 22, 2023
Dear Audrianna,We were delighted to host your birthday weekend at Quail Inn & Suites Myrtle Beach. Although your stay with us was brief, we trust you had a fantastic time! Come back soon!