We booked this property as a family vacation for the week of spring break. Check in went smoothly, and we carried our luggage and children to the third floor. We weren’t impressed with the cleanliness of the room, but that’s to be expected with the price of the hotel stay.
The reason we give it 1 star is due to the non family atmosphere. This is not a family resort, it’s a club. Music is played at the bar downstairs, by a DJ with loudspeakers, until 11pm every night. Our room happened to be on third floor above the bar; so our room windows and walls were vibrating. And this was not family friendly music.. My autistic son was pacing covering his ears in our room.
Ultimately we checked out with a refund almost as soon as checking in.. we were told by employees they can’t turn the music down, and if we left, “they didn’t blame us.”