Pool

Reviews of Quality Inn

2.5 out of 5
Quality Inn
3345 Church Street Hwy 501, Conway, SC

Reviews

6.8
Rating 10 - Excellent. 190 out of 691 reviews" "
Rating 8 - Good. 188 out of 691 reviews" "
Rating 6 - Okay. 111 out of 691 reviews" "
Rating 4 - Poor. 103 out of 691 reviews" "
Rating 2 - Terrible. 99 out of 691 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Shanon

Liked: Cleanliness, staff & service, property conditions & facilities
I was pleased work the comfort of the bed and bedding. Much better than the air mattress I’d been sleeping on all week prior.
Stayed 1 night in Nov 2023
Response from Hotel General Manager on Dec 6, 2023
Thank you for sharing your positive experience at the Quality Inn in Conway, SC! We're thrilled to hear that you had a 5-star experience and were pleased with the comfort of the bed and bedding.If there's anything specific you enjoyed or if there's anything else we can do to enhance your future stays, please feel free to let us know how we may be of service when you next arrive to check in.Thank you for choosing Quality Inn! We look forward to the pleasure of welcoming you back on your next visit.

6/10 Okay

Talia

Stayed 1 night in Oct 2023

6/10 Okay

Jodi

Business traveler
It was very loud. My room faced the main road and the noise from the trucks passing by all night long was so loud my sound machine couldn’t even help.
Stayed 1 night in Oct 2023
Response from Hotel General Manager on Nov 12, 2023
Thank you for sharing your feedback regarding your recent stay. We apologize for the inconvenience caused by the noise disturbance from the main road. Your comfort is important to us, and we regret that your experience was affected by the external noise.In the future, please feel free to inform our front desk team about any concerns during your stay, and we will do our best to address them promptly. We want to ensure our guests have a peaceful and comfortable stay with us.We appreciate your understanding and thank you for choosing our hotel.

8/10 Good

Sheena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall a good experience for an overnight visit. The breakfast options were lackluster but the location is convenient to many dining options so not really a big deal.
Stayed 1 night in Oct 2023
Response from Hotel General Manager on Nov 12, 2023
Thank you for taking the time to share your feedback about your recent overnight visit. We're glad to hear that you had an overall good experience.We appreciate your comments about the breakfast options, and we understand the importance of a satisfying breakfast during your stay. Your feedback is valuable, and we will use it to enhance our offerings and improve the guest experience.We're pleased that you found the location convenient, and we hope the surrounding dining options added to your positive experience.Thank you for choosing our hotel, and we look forward to the opportunity to welcome you back for another visit.

6/10 Okay

Yin-Ling

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Need to work on cleanliness. Pool is listed but no water in it. Hardly see someone on the front desk, they are always stay at their office and come out slowly when you arrive. Staffs are very nice and professional. Price is fair for someone go on a trip under budget.
Stayed 5 nights in Oct 2023
Response from Hotel General Manager on Nov 12, 2023
Thank you for taking the time to share your feedback with us. We appreciate your comments and insights into your recent stay at our hotel.We apologize for any inconvenience you experienced regarding cleanliness and the pool. Your feedback is valuable, and we will address these issues to ensure improvements are made.We are glad to hear that you found our staff to be very nice and professional. However, we understand the importance of prompt and attentive service at the front desk, and we will address this matter to enhance the overall guest experience.Your feedback is instrumental in helping us make necessary improvements, and we hope you might consider giving us another opportunity in the future to provide you with an improved experience.Thank you for choosing our hotel, and we appreciate your understanding.

2/10 Terrible

Teresa

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here. Spiders everywhere in the room. The bathroom was dirty the room was dirty. The staff did not carethe bathroom was extremely small.
Stayed 2 nights in Oct 2023
Response from Hotel General Manager on Nov 12, 2023
We sincerely apologize for the disappointing experience you had during your stay at our hotel. Your feedback is extremely important to us, and we are sorry to hear about the cleanliness issues and the presence of spiders in your room.Please rest assured that we take your comments seriously, and we will address these issues with our housekeeping team to ensure improvements are made. Cleanliness and guest satisfaction are our top priorities, and we regret that we fell short during your stay.Additionally, we will review the feedback with our staff to reinforce the importance of providing a caring and responsive service to our guests.Thank you for bringing this to our attention, and we apologize for any inconvenience caused.

10/10 Excellent

GARY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff.
Stayed 3 nights in Oct 2023
Response from Hotel General Manager on Nov 12, 2023
Thank you for taking the time to share your positive experience at Quality Inn in Conway, SC. We're thrilled to hear that you found our staff to be great, and we appreciate your generous 5-star rating.Providing exceptional service is our priority, and your feedback encourages and motivates us to maintain these standards. If you have any specific comments or suggestions that contributed to your positive experience, please feel free to share them with us when you're next here.Thank you for choosing Quality Inn, and we look forward to the pleasure of welcoming you back for another excellent stay.

8/10 Good

theresa

Traveled with family
Liked: Cleanliness, staff & service
It was fine.
Stayed 3 nights in Oct 2023
Response from Hotel General Manager on Nov 12, 2023
Thank you for taking the time to share your feedback. We're pleased to hear that your experience at Quality Inn was fine, and we appreciate your positive rating of 4 stars.Your satisfaction is important to us, and we are committed to continually improving our services. If you have any specific comments or suggestions that could enhance the guest experience, please feel free to share them with us when you next arrive to check in.Thank you for choosing Quality Inn, and we hope to have the pleasure of welcoming you back for another positive stay in the future.

2/10 Terrible

Erin

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty I didn’t want to touch anything let alone sleep there. The shower would not get warm and the water pressure was horrible I was standing under cold little droplets. I don’t ever complain but this was actually the worst place I’ve ever stayed. They never gave me a WiFi password barely said 2 words when they checked me in, there weren’t many cars in parking lot and still put me in a room on the side of hotel that faces a highway the trucks ran all night so loud barely slept… never again and I just want to save anyone else from having the same experience!
Stayed 1 night in Oct 2023
Response from Hotel General Manager on Oct 23, 2023
We are deeply sorry to hear about the disappointing experience you had during your recent stay at our hotel. Please accept our sincere apologies for the issues you encountered, as this is not the level of quality and service that we aim to provide to our guests.The cleanliness and maintenance issues you mentioned are concerning, and we take your comments seriously. Our housekeeping and maintenance teams will be notified and will work diligently to ensure that these problems are promptly addressed.We also apologize for the inconvenience caused by the cold water and low water pressure in the shower. Providing our guests with a comfortable and enjoyable experience is a top priority, and we will investigate this issue to ensure it is rectified.Your comments about the check-in experience and room location are important to us, and we will use this feedback to improve our guest service and room assignments to prevent similar occurrences in the future.We deeply regret that your stay did not meet your expectations, and we hope you might reconsider and give us another opportunity to provide you with a much-improved experience. Thank you for sharing your concerns with us.

8/10 Good

Jason

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok….but
The room smelled most when we walked in. There was plaster dust all over the desk from some repairs that looked fresh. There was no latch to lock the door at eye level (but there were holes in the door and frame where it should have been) only a dead bolt. The water in the shower was either scalding hot or freezing cold…. No in the middle.
Stayed 1 night in Oct 2023
Response from Hotel General Manager on Oct 23, 2023
Thank you for taking the time to provide feedback on your recent stay with us. We sincerely apologize for the issues you encountered during your visit and appreciate your candid comments, as they help us identify areas for improvement.We regret that you experienced a room odor upon arrival, and we will thoroughly investigate the matter to ensure that our rooms are fresh and welcoming for all our guests.The presence of plaster dust on the desk and the lack of a latch on the door are certainly not the standard we aim to uphold. We will address these concerns with our housekeeping and maintenance teams to prevent any recurrence in the future.We are also deeply sorry to hear about the inconsistency in the shower's water temperature. We understand the importance of providing a comfortable shower experience, and we will promptly address this matter to ensure that the water temperature is consistent and manageable.Your feedback is important to us, and we are committed to making improvements based on your comments. We hope you might consider giving us another opportunity to provide you with a more enjoyable and hassle-free stay in the future. If you do, please feel free to reach out to us with any specific requests or needs, and we will do our utmost to ensure your comfort and satisfaction.Thank you for your understanding, and we look forward to the possibility of serving you better next time.

10/10 Excellent

Donchette

Traveled with family
Liked: Cleanliness, staff & service
It's a decent place to stay for a couple of nights. Shopping is close
Stayed 1 night in Oct 2023
Response from Hotel General Manager on Oct 23, 2023
Thank you for choosing the Microtel Inn & Suites in Greenville, NC, and for taking the time to share your wonderful feedback. We truly appreciate your loyalty and are delighted to hear about your consistently great experiences with us.It's heartwarming to know that our staff's friendliness and the personal touch of remembering you from previous visits have made your stays special. Building meaningful guest relationships is something we highly value, and your kind words are a testament to our team's dedication.We look forward to continuing to provide you with exceptional experiences in the future. If you ever have any specific preferences or needs for your upcoming visits, please don't hesitate to let us know. We're here to ensure that each stay is as enjoyable as the last.

10/10 Excellent

Mary

Stayed 1 night in Oct 2023

6/10 Okay

Sasha

Liked: Staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Julia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find, nice space, quiet inside and nice beds.
Stayed 2 nights in Sep 2023
Response from Hotel General Manager on Oct 14, 2023
Thank you for taking the time to share your positive feedback about your recent stay with us. We're delighted to hear that you found our hotel easy to find, enjoyed the spaciousness, and appreciated the quiet environment and comfortable beds.Your kind words are greatly appreciated, and they motivate our team to continue providing excellent service and a comfortable atmosphere for our guests. We look forward to the opportunity to welcome you back for another pleasant stay in the future.

10/10 Excellent

Tina

Stayed 1 night in Sep 2023

2/10 Terrible

Alexander, Sebring

Business traveler, Traveled with family
Disliked: Amenities
Room is very dark and old. The breakfast is a total joke. Stayed 3 days sour milk. One day the had no bread no bagels no waffle mix no milk. Just dry cereal you have to be kidding management. STAY AWAY FROM THIS PLACE.
Stayed 3 nights in Sep 2023
Response from Hotel General Manager on Oct 14, 2023
We are truly sorry to hear about the issues you encountered during your stay at our hotel. Your feedback is invaluable to us, and we appreciate you sharing your concerns.We apologize for the condition of your room and the issues you faced with our breakfast service. These are not reflective of the high standards we aim to maintain. We will address these concerns with our team to ensure that our accommodations are well-maintained and that our breakfast offerings are improved.Your comments will be used to make necessary changes, and we hope to have the opportunity to provide you with a better experience in the future. Thank you for bringing these issues to our attention.

2/10 Terrible

Paula

Disliked: Cleanliness, staff & service, property conditions & facilities
I was expecting to pay $202.00 for our stay after booking through Expedia but once we arrived the desk clerk said that Expedia cancelled our reservations and they could not reinstate it. So I ended up paying $308.00 for our stay. I responded with "if Expedia cancelled I would have received an email letting me know". Funny thing is another lady walked up to check in and the desk clerk told her Expedia cancelled on her as well so she left. Sounds like the hotel wanted the extra $100 from everyone. Also no one was in the breakfast room cleaning the counters after each guest nor would they supply more bread for toast when asked. Had to hunt the staff down everytime anyone needed something.
Stayed 2 nights in Sep 2023
Response from Hotel General Manager on Oct 14, 2023
We apologize for the inconvenience you experienced during your stay and the frustration caused by the booking issue. This is not reflective of the experience we aim to provide our guests.While we don't have direct control over third-party bookings like Expedia, we understand your concern about the reservation situation. We will investigate this further to ensure that there are no misunderstandings or discrepancies between booking platforms and our hotel.Regarding the service during your stay, we are disappointed to hear about the issues you encountered in the breakfast room. We take your comments seriously, and they will be shared with our team to improve our service delivery, including maintaining a clean and well-stocked breakfast area.Your feedback is valuable to us, and we hope that you'll consider giving us another opportunity to provide you with a more seamless and enjoyable experience on a future visit.

8/10 Good

Jamie

Stayed 1 night in Sep 2023

8/10 Good

Ronald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
My room was very large, but the tv wa hard to understand and work. Also the continental breakfast was a joke. No options on food or juice. Only had apple juice, coffee and water to pick from. I cant have the juice or coffee for medical reasons.
Stayed 2 nights in Sep 2023
Response from Hotel General Manager on Sep 17, 2023
Thank you for taking the time to share your feedback about your recent stay. We appreciate your comments.We are pleased to hear that you found your room to be spacious. However, we apologize for the issues you encountered with the TV and the limitations of the continental breakfast. Providing a comfortable and satisfying experience for our guests is important to us, and we regret that we did not meet your expectations in these areas.Your feedback is valuable, and we will use it to explore ways to improve the TV system and expand the breakfast options to cater to various dietary needs.We appreciate your understanding, and we hope that you might consider giving us another opportunity to provide you with a much-improved experience in the future.Thank you for choosing us, and we look forward to welcoming you back on your next visit.

2/10 Terrible

Bonnie

Crap
Outside light not working. Blinking in window all night. Breakfast very blah. Ice machine or something loud banging. Heard cart going down hall at 6:30am. Woke me up
Stayed 1 night in Sep 2023
Response from Hotel General Manager on Sep 17, 2023
Thank you for sharing your feedback about your recent stay. We appreciate your comments.We apologize for the inconveniences you experienced during your stay, including the issues with the outside light, the noise disturbances, and the breakfast offerings. Providing a comfortable and peaceful environment for our guests is important to us, and we regret that we fell short of your expectations in these areas.Your feedback is valuable, and we will use it to address and rectify the issues you mentioned to ensure a more enjoyable experience for our guests in the future.We appreciate your understanding, and we hope that you might consider giving us another opportunity to provide you with a much-improved experience. If there are any further details or specific aspects you believe we should focus on for improvement, please feel free to share them with us when you next arrive.Thank you for choosing us, and we look forward to welcoming you back on your next visit.

2/10 Terrible

Sherie J

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay, breakfast needs an upgrade
Stayed 2 nights in Sep 2023
Response from Hotel General Manager on Sep 17, 2023
Thank you for taking the time to share your feedback about your recent stay. We appreciate your comments.We are delighted to hear that you enjoyed your stay with us. However, we also appreciate your feedback regarding the breakfast offerings. We understand the importance of providing a satisfying breakfast experience for our guests, and your comments will help us explore ways to make improvements in this area.Your satisfaction is important to us, and we hope to have the pleasure of hosting you again in the future. If there are any specific suggestions or preferences you have for breakfast, please feel free to share them with us when you are here again. Your feedback helps us understand what we're doing right and how we can continue to provide exceptional service to our guests.Thank you for choosing us, and we look forward to welcoming you back on your next visit.

6/10 Okay

Gloria

Traveled with family
Disliked: Amenities, property conditions & facilities
The room that I was in smelled like mold when I first got in there it had a flowery scent so I think something was put around to mask the odor and I was told there was no other room with a king size bed in it that I could switch to the morning buffet which consisted of 12 hard-boiled eggs yogurts two cereals and waffles and mini muffins when the eggs were gone and yogurts were gone I was told that's it there's no more. Somehow I don't think 12 hard boiled eggs is enough for a hotel that offers a buffet breakfast from 6:30 to 9:30
Stayed 4 nights in Aug 2023
Response from Hotel General Manager on Sep 17, 2023
Thank you for sharing your feedback about your recent stay. We appreciate your comments.We apologize for the issues you encountered during your stay, including the mold odor in your room and the limitations of the breakfast buffet. Providing a clean and comfortable environment is important to us, and we regret that you experienced an unpleasant smell in your room. Additionally, we apologize for any inconvenience you experienced with the breakfast offerings.Your feedback is valuable, and we will use it to make necessary improvements to enhance the guest experience, including addressing the odor issue and ensuring a more satisfying breakfast selection.We appreciate your understanding, and we hope that you might consider giving us another opportunity to provide you with a much-improved experience in the future. If there are any further details or specific aspects you believe we should focus on for improvement, please feel free to share them with us when you're here again.Thank you for choosing us, and we look forward to welcoming you back on your next visit.

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Other than the breakfasts, which left much to be desired, L O L, I found everyone at the hotel to be helpful and professional
Stayed 4 nights in Aug 2023
Response from Hotel General Manager on Aug 27, 2023
Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your honesty in providing your assessment and are pleased to hear that you found our team to be helpful and professional during your time with us.We're glad to know that your interactions with our staff were positive and that you felt supported throughout your stay. Your recognition of their professionalism means a lot to us, as providing excellent service is a priority.We're sorry to hear that our breakfast offerings did not meet your expectations. Your feedback is valuable, and we'll use it to make improvements to ensure a more satisfying dining experience for our guests.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another visit in the future.

10/10 Excellent

Latoysha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

John

Traveled with partner
Breakfast selection was terrible. Don't stay here thinking you'll eat breakfast and save money.
Stayed 2 nights in Aug 2023
Response from Hotel General Manager on Aug 27, 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your honesty in providing your assessment, and we're sorry to hear that our breakfast selection did not meet your expectations.We apologize for any disappointments you encountered with the breakfast offerings. Your feedback is valuable to us, and we understand the importance of providing a satisfying start to your day. We regret that we fell short in this aspect during your stay.We're grateful for your insight, and we'll take your comments into consideration as we work to improve the quality and variety of our breakfast options.Thank you for choosing to stay with us, and we hope that you might consider giving us another opportunity in the future to provide you with a better experience.

6/10 Okay

Terry

Traveled with family and small children, Traveled with family
Liked: Staff & service
The staff is very friendly. It was average for the price. The room was very very small for 2 queens. It says that they have roll aways and cribs free of charge. We could have used a roll away but there was no room the closet was so small- if you hang anything you can’t close the door. It was clean but smelled so bad we ran and bought febreeze. Bathroom was nice. We where alotted 4 towels only for the 3 of us for 2 days. Had to turn them in to get clean dry ones. The 2nd floor windows open all the way to overlook the algae pool. The discription says they do not have one so we didn’t expect to swim. One day would be a comfortable stay-
Stayed 2 nights in Aug 2023
Response from Hotel General Manager on Sep 17, 2023
Thank you for taking the time to share your feedback about your recent stay. We appreciate your detailed comments.We are pleased to hear that you found our staff to be very friendly and that the bathroom met your expectations. However, we apologize for any inconveniences you experienced during your stay, including the size of the room, the odor issue, and the towel availability.Your feedback regarding the room size, odor, and towel supply is valuable, and we will use it to make necessary improvements to enhance the guest experience.We appreciate your understanding, and we hope that you might consider giving us another opportunity to provide you with an improved and more comfortable stay in the future. If there are any further details or specific aspects you believe we should focus on for improvement, please feel free to share them with us when we next see you.Thank you for choosing us, and we look forward to welcoming you back on your next visit.

8/10 Good

Alicia

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2023

6/10 Okay

Glenn

Traveled with family
Disliked: Amenities
breakfast was poor no selection of food was substandard
Stayed 2 nights in Aug 2023
Response from General Manager on Aug 27, 2023
Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your honesty in providing your assessment, and we regret that your experience with our breakfast did not meet your expectations.We apologize for any disappointments you encountered with the breakfast offerings. Your feedback is important to us, and we're committed to continuously improving our services based on guest insights. Please know that we will take your comments into consideration as we work to enhance the selection and quality of our breakfast options.We hope that despite this aspect of your stay, you were able to find some enjoyment during your time with us.Thank you for choosing to stay with us, and we hope to have the chance to provide you with a more enjoyable experience in the future.

8/10 Good

Ebony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Diomedes, WINTER HAVEN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service
Everything was clean, the staff very friendly, the breakfast good too, the only bad thing that I realized was that they need to updated the hotel
Stayed 1 night in Aug 2023
Response from Hotel General Manager on Aug 17, 2023
Thank you for taking the time to share your feedback following your recent stay at our hotel. We appreciate your thorough assessment of your experience.We're delighted to learn that you found our facilities clean, enjoyed our friendly staff, and appreciated the quality of our breakfast offerings. Your recognition of our efforts to maintain cleanliness and provide a welcoming environment is heartening.We value your suggestion about updating the hotel, and we understand the importance of ensuring that our facilities stay up-to-date and fresh for our guests. Your feedback is essential as we consider enhancements to enhance the overall guest experience.Thank you for choosing our hotel for your accommodation, and we look forward to the possibility of serving you again in the future.

8/10 Good

Cindy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
To close to busy highway, but other than, it was great.
Stayed 2 nights in Aug 2023
Response from Hotel General Manager on Aug 17, 2023
Thank you for sharing your feedback regarding your recent stay at our hotel. We greatly appreciate your insights and are glad to hear that you had a positive experience overall.We understand that the proximity to a busy highway can sometimes lead to external noise, and we apologize for any inconvenience this may have caused during your stay. We appreciate your understanding on this matter.We are pleased that aside from this aspect, you had a great stay with us. Your satisfaction is important to us, and we hope that you were able to enjoy the other aspects of our property.Thank you for choosing our hotel for your accommodation needs.

6/10 Okay

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Bed was comfortable, traffic noise was fairly loud
Stayed 2 nights in Aug 2023
Response from Hotel General Manager on Aug 17, 2023
Thank you for taking the time to provide feedback about your recent stay with us. We appreciate your comments and insights.We are pleased to hear that you found the comfort of our beds to your liking. Ensuring a restful and comfortable night's sleep for our guests is one of our top priorities.We understand that external noise, such as traffic, can impact the overall guest experience. We apologize for any inconvenience you may have faced due to the traffic noise during your stay. Your feedback is important to us, and we will explore ways to mitigate noise disturbances to enhance the quality of your stay.Thank you for choosing our hotel for your accommodation needs. If you have any further comments or suggestions, please feel free to share them with us during your next stay. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.

10/10 Excellent

Michelle, Whitsett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter had just left a nightmare room at another hotel so it was 10 at night and this place was clean, with friendly staff!!
Stayed 1 night in Aug 2023
Response from Hotel General Manager on Aug 17, 2023
Thank you for taking the time to share your recent experience at Quality Inn in Conway, SC. We are delighted to hear that we were able to provide you and your daughter with a positive and comforting stay, especially after encountering a challenging situation at another hotel.We take great pride in maintaining a clean and welcoming environment for our guests, and we are pleased to know that our efforts were recognized during your visit. Additionally, your kind words about our friendly staff are greatly appreciated. Our team is dedicated to ensuring that each guest's stay is as comfortable and enjoyable as possible.It was our pleasure to be able to provide a peaceful and hassle-free experience for you and your daughter. If your future travels bring you back to the area, we would be honored to welcome you both again and provide you with the same level of service and comfort.Thank you for choosing Quality Inn for your accommodation needs. If you have any further comments or suggestions, please feel free to share them with us when you next arrive.

4/10 Poor

Jonathan

Traveled with partner
Disliked: Amenities, property conditions & facilities
I will say it was affordable and if you're just looking for somewhere to stay its definitely servicable. The biggest downside were the guests, the room adjoining ours were playing loud music and yelling all hours, i actually left a full day early just because i was tired of not being able to sleep from the noise.
Stayed 2 nights in Jul 2023
Response from Hotel General Manager on Sep 17, 2023
Thank you for taking the time to share your feedback about your recent stay. We appreciate your comments.We apologize for the inconvenience you experienced due to noisy neighboring guests. Providing a peaceful and comfortable environment is important to us, and we regret that you were disturbed during your stay.Your feedback regarding affordability and the overall serviceability of our property is valuable, and we are glad to hear that you found our accommodations suitable in that regard.To address noise issues, we will take your comments into consideration and explore ways to minimize disturbances for our guests.Your feedback is important to us, and we hope you might consider giving us another opportunity to provide you with a more restful and enjoyable stay in the future. If there are any further details or specific aspects you believe we should focus on for improvement, please feel free to share them with us when you're next here.Thank you for choosing us, and we look forward to welcoming you back on your next visit.

4/10 Poor

Tawana

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023

2/10 Terrible

Tonya, Greewnood

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hypodermic needles found under our bed. They moved us to a new room. We ended up checking out 3 days early & still have not received a refund for the days we did not stay.
Stayed 4 nights in Jul 2023
Response from Hotel General Manager on Aug 3, 2023
Thank you for bringing this matter to our attention and sharing your feedback about your recent stay at our hotel. We sincerely apologize for the distressing experience you had during your visit.Finding hypodermic needles under your bed is deeply concerning, and we understand how alarming and uncomfortable this situation must have been for you. We take matters of safety and cleanliness very seriously, and we deeply regret that we fell short in providing you with a safe and hygienic environment.We are glad to hear that our team took immediate action and moved you to a new room upon discovering the issue. However, we apologize for any inconvenience this may have caused during your stay.Your feedback is invaluable, and we appreciate you bringing these matters to our attention. We assure you that we are taking immediate action to investigate and address the issues you faced to prevent similar incidents in the future.Thank you for choosing our hotel, and we sincerely apologize for the inconveniences and discomfort you experienced during your stay. We hope you will consider giving us another chance in the future to provide you with a much-improved and more satisfactory stay.

8/10 Good

TONY

Stayed 1 night in Jul 2023

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff was very friendly and helpful. Unfortunately several guest choose to allow their toddlers and kids to run up and down thw hallway for hours during the night. Also, some guest smoked Marijuana and it lingered through our room. Having Asthma, it made my stay very unpleasant. Other than that it was a nice hotel and again the staff were very nice.
Stayed 3 nights in Jul 2023
Response from Hotel General Manager on Aug 3, 2023
Thank you for sharing your feedback with us about your recent stay at our hotel. We appreciate your kind words about our friendly and helpful staff.However, we apologize for the disturbances you experienced during your stay. We understand how important a peaceful and pleasant environment is for our guests, and we regret that the behavior of other guests impacted your stay negatively. We will remind all guests of the importance of maintaining a quiet and respectful atmosphere within the hotel premises.We also apologize for the inconvenience caused by the smell of marijuana in your room. We take our non-smoking policy seriously, and we regret that this policy was not adhered to by some guests. We will work to enforce our non-smoking rules more effectively to prevent such incidents in the future.We are deeply sorry that the lingering smell of marijuana made your stay unpleasant, especially given your asthma condition. We truly understand the importance of maintaining a clean and smoke-free environment for all our guests, and we regret any discomfort you experienced.Your feedback is valuable to us, and we will use it to improve our services and guest experience. We appreciate your understanding, and we hope you will consider giving us another chance in the future to provide you with a more satisfactory and enjoyable stay.Thank you for choosing our hotel, and we look forward to welcoming you back whenever your travels bring you our way.

2/10 Terrible

Thaddeus

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Found pills under the bed, found a roach in the light and found a bug trap next to the fridge
Stayed 1 night in Jul 2023
Response from Hotel General Manager on Aug 3, 2023
Thank you for bringing this matter to our attention and sharing your feedback about your recent stay at our hotel. We sincerely apologize for the cleanliness issues you encountered during your visit.We take matters of cleanliness and guest comfort seriously, and we deeply regret that we fell short in providing you with a pleasant and hygienic environment. Your comments about finding pills under the bed, a roach in the light, and a bug trap next to the fridge are deeply concerning. These incidents do not reflect the level of cleanliness we aim to maintain, and we will investigate this matter thoroughly with our housekeeping and pest control teams.Please rest assured that we are taking immediate action to rectify these issues and prevent similar incidents from occurring in the future.Your feedback is valuable, and we appreciate you bringing these matters to our attention. We understand the importance of providing a clean and comfortable environment for our guests, and we sincerely apologize for the inconvenience and discomfort you experienced.If there is anything specific you would like to share or if you have any additional concerns, please do not hesitate to reach out to us directly when you're next here.Thank you for choosing our hotel, and we hope you will consider giving us another chance in the future to provide you with a much-improved and more satisfactory stay.

2/10 Terrible

Tiffany

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was really nice but the hotel smelled, the room smelled worse like mold, the pool is drained, the bed is awful, pillows uncomfortable, water pressure is bad, sink handle about ready to fall off. We bailed after two nights of no sleep and found something else; It's also noisy and right off the 501 - do not recommend at any price point. It could be free and we'd not go back.
Stayed 4 nights in Jul 2023
Response from Hotel General Manager on Aug 3, 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize for the disappointing experience you had during your visit.We deeply regret that the hotel did not meet your expectations in terms of cleanliness and comfort. Providing a pleasant and comfortable environment for our guests is of utmost importance to us, and we apologize for falling short in this regard. Your comments regarding the smell, mold, bed, pillows, water pressure, and maintenance issues will be addressed with our housekeeping and maintenance teams to ensure that such incidents are promptly resolved.We are truly sorry to hear that you had difficulty sleeping due to the noise and location of the hotel. We understand that a peaceful night's sleep is crucial for our guests, and we apologize for any disturbances you encountered.Your feedback is valuable to us, and we will use it to improve our services and guest experience. We take your comments seriously and will work diligently to address these issues and provide a more satisfactory stay for all our guests.Thank you for giving us an opportunity to host you, and we apologize for not meeting your expectations. We understand your decision to find alternative accommodation, and we regret that we were unable to provide you with a more enjoyable experience.Thank you for your understanding, and we wish you the best in your future travels.

8/10 Good

MICHAEL, Irmo

Traveled with family
Liked: Cleanliness
Agent at the desk was bad.
Response from Hotel General Manager on Aug 3, 2023
Thank you for sharing your feedback with us about your recent stay at our hotel. We appreciate your 4-star rating and are glad to hear that you had an overall positive experience.However, we are deeply sorry to learn that you had a less than satisfactory experience with one of our front desk agents. Providing excellent customer service is a top priority for us, and we regret that we fell short in this regard. Your experience does not reflect the level of service we aim to provide, and we apologize for any rudeness or lack of attentiveness you encountered.We take your comments seriously, and we will address this matter with our team to ensure that all our staff members are providing courteous and helpful service to all our guests.We appreciate your understanding, and we hope you will consider giving us another chance in the future to provide you with a much-improved experience.Thank you for choosing our hotel, and we look forward to the opportunity to welcome you back and exceed your expectations on your next visit.

8/10 Good

Sheena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Douglas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023

4/10 Poor

KEVIN

Liked: Cleanliness
Stayed 4 nights in Jul 2023

10/10 Excellent

FRANCIS, GREENSBORO

Stayed 1 night in Jul 2023

6/10 Okay

Anna

Traveled with family
It's fine
The other guests were quiet although our floor reeked of weed by the afternoon each day. Very light breakfast offerings, but it is there. The pool is dead, so don't expect that. It's fine.
Stayed 3 nights in Jul 2023
Response from Hotel General Manager on Aug 3, 2023
Thank you for sharing your feedback with us about your recent stay at our hotel. We appreciate your honesty and are glad to hear that you found some positive aspects of your visit.We apologize for the inconvenience caused by the smell of weed on your floor. We strive to provide a comfortable and pleasant environment for all our guests, and we understand how important it is to maintain a smoke-free and fresh atmosphere. Your comments will be addressed with our team to ensure that we enforce our non-smoking policy more effectively.We also regret that the breakfast offerings did not meet your expectations. We are always looking for ways to improve our amenities and services, and your feedback will be taken into account as we assess and enhance our breakfast options.Regarding the pool, we apologize for any inconvenience caused. We do not advertise this as a property amenity any longer, as there are no plans to utilize it again in the future.Your understanding is appreciated, and we thank you for your balanced review. Your feedback helps us continuously improve our services and guest experience.If there are any other specific comments or suggestions you would like to share, please feel free to reach out to us when you're next here.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for a much-improved stay in the future.

6/10 Okay

Dominic

Traveled with group, Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Room was nice. Had housekeeping the first day and nobody the second. Garbage was overflowing. We did have enough towels. Other than that issue is was good.
Stayed 3 nights in Jul 2023
Response from Hotel General Manager on Jul 15, 2023
Thank you for taking the time to share your feedback on your recent stay at our hotel. We appreciate your positive comments about the nice room and are glad to hear that overall, your experience was good. However, we apologize for the housekeeping oversight on the second day of your stay.We understand the importance of regular housekeeping services to ensure a clean and comfortable environment for our guests. We apologize for the inconvenience caused by the overflowing garbage and the lack of housekeeping service. Your feedback has been shared with our housekeeping team, and we will use it as an opportunity to reinforce our procedures and ensure consistent service for all our guests.We appreciate your understanding and are grateful for your feedback. We value your satisfaction and will continue to work diligently to improve our offerings and services.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future. We are here to ensure a pleasant and comfortable stay for you.