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Reviews of SureStay Hotel by Best Western North Myrtle Beach

2.5 out of 5
SureStay Hotel by Best Western North Myrtle Beach
1591 Highway 17 N, North Myrtle Beach, SC

Reviews

7.0

Good

Rating 10 - Excellent. 214 out of 790 reviews" "
Rating 8 - Good. 237 out of 790 reviews" "
Rating 6 - Okay. 159 out of 790 reviews" "
Rating 4 - Poor. 83 out of 790 reviews" "
Rating 2 - Terrible. 97 out of 790 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Dessi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Very nice place! A bit dated but had the best pool I’ve been in a while. Nothing fancy but nice and hot on a cold evening. The staff were very nice and friendly. The room we booked had a noisy AC unit but the lovely man at the front desk gave us a new room right away. Will definitely go back and the price we paid was amazing.
Stayed 1 night in Mar 2024
Response from Annmarie on Apr 23, 2024
We're so happy that you enjoyed your stay with us!

6/10 Okay

David-

Traveled with partner
Liked: Staff & service
The room had not been dusted for a long time. The staff was good. I received no points because I went thru third party which was disappointing. I probably won't be back because of that aspect on two day stay. The pool had bubbles in it from soap so no swimming
Stayed 2 nights in Apr 2024
Response from Annmarie on Apr 23, 2024
Please call us directly and we will be happy to reserve your room for you and get you those points!

8/10 Good

Holly, Rock Hill

Decent mattress, clean inside & out, friendly Knowledgable staff. There for work, served its purpose. Would stay again.
Stayed 2 nights in Apr 2024

10/10 Excellent

Angelic

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and swimming pool
Stayed 3 nights in Apr 2024
Response from Annmarie on Apr 23, 2024
Come back and see us!

4/10 Poor

Jeanine

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Upon checking in, the attendant asked where we were from and stated that she remembered hearing how much our county spends on “illegal aliens”. Then she made a derogatory statement. We were disgusted. The only reason we didn’t walk out was because it was late and we had our children with us. Imagine going to the beach for a happy vacation with your kids in tow and hearing hate speech and political rhetoric . What a horrible way to greet people. Epic fail! NEVER again.
Stayed 1 night in Apr 2024

6/10 Okay

Tania

Traveled with family
The room was stuffy- no air circulation. The room smelled musty. Some of the staff was rude. Breakfast ended too early.
Stayed 4 nights in Apr 2024

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property friendly staff will stay again
Stayed 2 nights in Mar 2024

8/10 Good

Keith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location concisions to restaurants and live music.
Stayed 2 nights in Mar 2024
Response from Annmarie on Apr 23, 2024
Yes! Our location is very convenient to lots of restaurants and sports bars.

10/10 Excellent

Frank

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. Staff is friendly and rooms are very clean.
Stayed 1 night in Mar 2024
Response from Annmarie on Apr 23, 2024
Thank you!!

10/10 Excellent

John

Stayed 1 night in Feb 2024
Response from Annmarie on Apr 23, 2024
Thank you for the 5 Star review

8/10 Good

Bruce

Liked: Cleanliness, amenities, property conditions & facilities
It was a nice place..rooms were completely redone inside..very nice
Stayed 2 nights in Feb 2024

6/10 Okay

Katica

Stayed 1 night in Dec 2023

8/10 Good

Jarrod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Traci

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and convenient
Stayed 1 night in Dec 2023

10/10 Excellent

Paul

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Jimmy

Stayed 1 night in Dec 2023

2/10 Terrible

Louis

Business traveler, Traveled with family
Disliked: Staff & service, property conditions & facilities
Service was bad ass hell never will I stay here again
Stayed 1 night in Dec 2023

8/10 Good

Nathan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Stayed 1 night in Dec 2023

10/10 Excellent

Garry

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TV service was being serviced which was an inconvenience
Stayed 1 night in Nov 2023
Response from Annmarie on Dec 9, 2023
We're sorry about that, thankfully it only took about 10 minutes, we thank you for your understanding ! However, now our guests can enjoy over 120 channels, including ESPN, we hope you'll come back and stay with us again.

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay in a Myrtle Beach
Arrived for a funeral in Longs. SC. It wasn’t far from the church. The room was clean and the bed was comfortable. Continental breakfast was sufficient and the staff was pleasant. I would stay there again. There’s plenty of eateries nearby. I felt safe. The furnishings could be updated but overall it was a nice place to stay.
Stayed 2 nights in Nov 2023
Response from Annmarie on Dec 9, 2023
We thank you for staying with us, and we're very sorry about the loss in your family.

4/10 Poor

Gregroy

Traveled with family
Disliked: Cleanliness, staff & service
When we arrived no one was in the office. It took about 5 minutes for them to come. The clerk looked like she just woke up and was not nice. Do not let the pictures decive you, like I did. About 9am the started banging right over our room on a Saturday. The clerk at the front desk said, well this is the time we renovate. On a Saturday at 9am? We were supposed to stay two days but canceled second night.
Stayed 2 nights in Nov 2023
Response from Annmarie on Dec 9, 2023
Sorry for the inconvenience during your stay. Bathroom renovations were taking place. We hope you'll give us another shot to make your next stay more enjoyable.

6/10 Okay

Roger

Stayed 1 night in Oct 2023

8/10 Good

Jamicia

Liked: Cleanliness, property conditions & facilities, room comfort
Nice Hotel
Hotel was very clean and the location was great. Lots to do and several restaurants to chose from. Cleaning lady was very sweet and when asked for extra towels she got them immediately.
Stayed 2 nights in Oct 2023
Response from Annmarie on Dec 9, 2023
We appreciate your review!

4/10 Poor

Herbert

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Not what was expected
Hotel does not look like the photos, you can definitely tell they were not recent. Hot tub at pool was cold. Included breakfast consisted of cereal, fruit cup & some pastries. Plus side rooms were clean & staff was friendly
Stayed 4 nights in Oct 2023
Response from Annmarie on Dec 9, 2023
Actually, our photos were taken only 1 yr ago. Unfortunately, our hot tub was being repaired during your stay, but our pool was nice and toasty.

8/10 Good

Amy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Helpful. Clean.
Stayed 3 nights in Oct 2023
Response from Annmarie on Dec 9, 2023
Thank you

4/10 Poor

Rose

Liked: Staff & service
Disliked: Property conditions & facilities
Best Western review
The furniture in the room had chunks of wood out of them. The bathroom was half painted and rust on the walls. Where the toilet paper holder was was a mess. Would never stay there again.
Stayed 1 night in Sep 2023

2/10 Terrible

Esdras

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
The toilet didn’t work and smelled horrible about cigarette
Stayed 1 night in Sep 2023

6/10 Okay

Cynthia

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Overnight Stay
My stay was not very good. The room was rundown. The breakfast was so-so.
Stayed 1 night in Sep 2023

10/10 Excellent

CHRISTIANE, New Bern

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Aban

Stayed 2 nights in Sep 2023

10/10 Excellent

Susie, Deptford

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall was pleasant stay. Wish pool was heated.
Stayed 4 nights in Sep 2023

10/10 Excellent

Harry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and affordable
Stayed 3 nights in Sep 2023

2/10 Terrible

robert

Liked: Room comfort
Disliked: Cleanliness
hot tub@pool breakfast
Stayed 3 nights in Sep 2023

10/10 Excellent

Richard

Stayed 1 night in Sep 2023

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 3 nights in Sep 2023

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Alan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice clean room for far less than neighboring bid hotels.
Stayed 1 night in Sep 2023

8/10 Good

PATRICIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Andrew

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This is not a nice hotel.
Stayed 2 nights in Sep 2023

6/10 Okay

George

Stayed 2 nights in Sep 2023

6/10 Okay

Nicholas

Traveled with family
Liked: Staff & service
Room smelled musty like mildew. My sons blanket smelled like it after we left. Room was alright. Not worth the rate. Indoor Pool Was locked which was odd and had to be unlocked when we wanted to use it.
Stayed 2 nights in Sep 2023

8/10 Good

Vishnusankar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Sep 2023

8/10 Good

Nathan, LUMBERTON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Tamara

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Everything was excellent but the hot tub was down
Stayed 1 night in Aug 2023

8/10 Good

Juan

Ok
I registered about 3 AM The man was so friendly The next day, I report a showerhead, broken and nobody fix it I come to the front desk a couple time to get clean towels, . The lady was not too friendly… I come to get a toilet paper and again the lady was not happy..
Stayed 4 nights in Aug 2023

8/10 Good

Scott

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Didnt realize it was a motor inn style property. Rooms were pretty small, but clean and fresh decor. Staff was outstanding, decent breakfast
Stayed 1 night in Aug 2023

10/10 Excellent

Marc McCollister

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay would stay again
Stayed 4 nights in Aug 2023

8/10 Good

Jose

Liked: Cleanliness, property conditions & facilities
It was well maintained and clean. Also quiet!
Stayed 3 nights in Aug 2023