Ratings based on 748 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great value

Posted Oct 20, 2014
Pros: Location, price, staff, breakfast, facilities
Cons: Rooms are beginning to show their age; need some updating (carpets, bathroom tilework). Definitely NOT bad; just calling for some TLC.
Location: Short walk to Starbucks, restaurants, Mystic Aquarium and a great village full of boutique shops. About 1/2 mile from Mystic Seaport.
Clean, comfortable, good front desk staff, clean rooms, good parking, nice restaurant (reasonably priced)
4 out of 5
Recommended
for Everyone
by A verified traveler from Auckland NZ

Good hotel handily placed for the Interstate 95

Posted Sep 28, 2014
Pleasant staff, clean and well presented hotel very handily positioned for east access to the Interstate 95 that runs from NYC to Boston Lively bar in the evening, plenty of car parking space and some good shopping and the Mystic Aquarium in the immediate vicinity. Recommended
Comment from Hotel Management
Sep 30, 2014 by Terri, Hotel Management
Thank you for your review! Our team can't thank you enough for you r kind words. We do have a great location, and an even better team. Thank you for choosing us, and for recommending us, it means so much.
2 out of 5
Recommended
for Everyone
by A verified traveler

1st floor was loud. My room was by the conference

Posted Sep 27, 2014
My room was by the wait staff area and the conference meetings rooms.
Comment from Hotel Management
Sep 29, 2014 by Terri, Hotel Management
Thank you for this feedback. We will be renovating this winter and will defnitley be looking at noise, and how we can limit this for ou r guests. I sincerely apologize to you for this inconvenience.
5 out of 5
Recommended
for Everyone
by A verified traveler from ct

Posted Sep 17, 2014
Nice clean , spacious rooms,great staff ! Would be nice if they had a free breakfast !
Comment from Hotel Management
Sep 18, 2014 by Terri, Hotel Management
Thank you!
3 out of 5
by A verified traveler from Connecticut

OK hotel across from the Mystic Aquarium

Posted Sep 15, 2014
Pros: Staff was friendly and it is located across the street from the aquarium
Cons: Room quality, food, pool
Although clean, our room and the hotel were very "tired" and in great need of updating, especially for a $350 room. There wasn't a fridge to keep my kids' snacks cold, nor a table/chairs to eat breakfast in our room, so we went to the restaurant in our jammies. The breakfast buffet food in the restaurant was HORRIBLE (potatoes cold and hard and the bacon and sausage was gamey, coffee was like water), however, the servers were very friendly. The beds were very hard and the pillows lumpy. My kids and I were excited to swim, but the pool was freezing and difficult to enjoy. This was a last-minute trip and the only room I could find. Overall, it functioned as a clean, safe place to sleep, but I wouldn't stay here again.
Comment from Hotel Management
Sep 29, 2014 by Terri, Hotel Management
Thank you for your review, this feedback is so important to us. I sincerely apologize to you for the many service failures in your stay. Please reconsider staying with us when in the area. We will be renovating this winter, and wold appreciate you experiencing our hotel again. Thank you again for these comments, they are invaluable.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great place

Posted Sep 13, 2014
Pros: Hotel met all of our needs for our 1 night stay.
Cons: Everything was fine.
Location: Just fine
Bartenders were super friendly and a great overall
Comment from Hotel Management
Sep 17, 2014 by Terri, Hotel Management
Thank you! I will be sure to share this with our bartenders. Thank you for choosing us!
2 out of 5
by A verified traveler

Posted Sep 13, 2014
Woke up in the middle of the night to use the bathroom to find the toilet had overflowed, water everywhere. Rather an unpleasant experience. The hotel did not offer any compensation for this inconvenience. Did not ask, but thought they should have offered. Other then that, a nice place to stay. They do not offer a free breakfast like some of the other hotels in the area.
Comment from Hotel Management
Sep 18, 2014 by Terri, Hotel Management
Thank you for yourr review. I sincerely apologize for this terrible and unpleasant inconvenience. I reviewed this with the team, as we absolutely should have made up for this experience. Thank you for sharing this with us, and again my apologies.
3 out of 5
Recommended
for Everyone
by A verified traveler from methuen, MA

Not what I expected from the Hilton brand

Posted Sep 7, 2014
Comment from Hotel Management
Sep 17, 2014 by Terri, Hotel Management
Thank you for your review. I sincerely apologize for us not living up to what you expect from Hilton. I would really enjoy hearing more details of where we missed this. I am very sorry this was the impression we left you with, this is not how we want any of our guests to feel. Thank you for sharing this wtih us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, close to everything.........

Posted Sep 2, 2014
Pros: Good location........cleanliness........nice staff....resturant people..excellant
Cons: Room was clean, but, they should have aired it out or sprayed to rid the terrible smell of smoke. No ventilation in bathroom,mirror always fogged
Location: Perfect location...close to everything we were interested in.........
Good experience.....would return ....only with a different room...a room that did not smell of smoke and had working ventilation in the bathroom......
Comment from Hotel Management
Sep 6, 2014 by Terri, Hotel Management
Thank you for your review. I sincerely apologize for the condition of your room, our facility is non smoking, and we do all we can to eliminate any smoking, I am sorry we did not meet this expectation for your room. I will share this with the housekeeping team. We are so pleased you will be back, please be sure to let us know and we will have a perfect room for you. Thank your for staying with us, it is greatly appreciated.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 2, 2014
Location: Perfect location, close to Mystic Aquarium, mystic village and mystic seaport.00
3rd time staying at Hilton Mystic so you can say we were satisfied.
Comment from Hotel Management
Sep 4, 2014 by Terri, Hotel Management
Thank you for your 5 star review! And thank you for staying with us as much as you do !