Ratings based on 170 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
96% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Pretty Decent

Posted May 4, 2015
Staff was just fair. Our room key didn't work when we tried to get into our assigned room, then when I came back down to the front desk, they gave us a different room entirely. Also, when we checked in, approx 10 pm on a Saturday night and I went to the hotel's bar/restaurant (which had several people in it), I was rudely told by the bartender that the restaurant/bar was "closed". Other than that, the hotel was fine. Room was clean and large.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Stow, MA

This Holiday Inn is good for business travel

Posted May 3, 2015
Pros: This is the second time I've stayed at this hotel. The room is spacious and well appointed. The staff is friendly, considerate and helpful.
Cons: 1. The air conditioning/heating system is erratic. I have to keep adjusting the temperature up and down to keep the room from being too hot or cold
Location: Not too far from the Aquarium on I-95.
This is the second time I've stayed at this hotel. The room is spacious and well appointed. The staff is friendly, considerate and helpful. The restaurant's food is excellent. There are three things that need to be addressed in order for me to give the hotel a higher grade. 1. The air conditioning/heating system is erratic. I have to keep adjusting the temperature up and down to keep the room from being too hot or too cold. 2. There should be more TV channels. I was very surprised that the New England Sports Network was not available, in a region rabid for Boston Red Sox baseball and Boston Bruins hockey. 3. The restaurant pulled something sneaky. The price of breakfast does not include coffee and juice. Having the wait staff offer you juice and offee without telling you it is extra is not good practice. The amounts charged for the coffee and juice were exorbinant.
2 out of 5
by A verified travelerfrom b

One horse town

Posted May 2, 2015
Unfortunately for New London this is the only choice in New London you can go to the next town over with much better options. The beds are not comfortable the restaurants food is terrible the staff is on helpful No shuttle service available here. And good luck finding a Starbucks The coffee maker in the room was broken Pretty dismal
2 out of 5
by A verified traveler

Nothing really worked for us

Posted Apr 22, 2015
Our stay wasn't disasterous, but simply not enjoyable. We had small issues with: room temp, alarm went off @ 6am, phone blinked both nights starting @ 3am, missing towels in room, no pool towels or TP in pool bathrooms, dusty drink tray and bathroom shelves. It wasn't dirty and staff helped, but so many things made it annoying. Also, the area is not family friendly.
2 out of 5
by A verified traveler

Posted Apr 20, 2015
Horrible, bathroom was dirty. Room smelled realy bad. My wife and i checked in at 4pm and we left by 730pm same day, we couldnt stand the smell, we checked into another hotel. And i hate spending extra money but i refused to stay there.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Indianapolis

nice hotel, easy access to interstate.

Posted Feb 24, 2015
Very friendly staff. We didn't have a hairdryer in our room and they were accommodating and brought a brand new one up to us. When we were leaving a very nice gentleman brought us out some fresh coffee.
Comment from Hotel Management
Mar 6, 2015 by Brenda, Hotel Management
Thank you for your recent stay. I'm glad you had an enjoyable stay. Please be our guest again soon.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Woburn, MA

Nice accommodations and close tot he courts.

Posted Feb 23, 2015
Pros: Proximity to the courts. Free wifi and swimming pool.
Cons: Can't think of anything...
Location: The location was perfect for my needs. There are plenty of restaurants and things to do in the immediate area also.
I spent 5 days at this hotel. The walk from the hotel to the court is .2 miles. Loved having free wifi and a swimming pool so my family could enjoy it while I was working.
Comment from Hotel Management
Mar 6, 2015 by Brenda, Hotel Management
Thank you for staying with us. I'm glad it was an enjoyable time for you and your family. Please stay with us again soon.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Connecticut

weekend

Posted Feb 17, 2015
Me and and the wife wanted to get away for the Valentine's day weekend it was relaxing bed comfortable
Comment from Hotel Management
Mar 6, 2015 by Brenda, Hotel Management
Thank you for staying with us. I'm glad your Valentine's weekend was relaxing. Please be our guest again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel stay

Posted Feb 16, 2015
From the moment we walked in it was a pleasant experience. Very pleased with our stay.
Comment from Hotel Management
Mar 6, 2015 by Brenda, Hotel Management
We are glad you had a pleasant stay. Please be our guest again soon.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom new york NY

Posted Feb 9, 2015
pleasant, plenty of parking...nice staff, very accomadating
Comment from Hotel Management
Mar 12, 2015 by Brenda B, Hotel Management
Dear Toni, Thank you for your recent stay. I'm glad your stay was enjoyable. Please be our guest again soon!