Ratings based on 933 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom CT

great bargain

Posted Dec 22, 2014
Pros: Great experience for the money.
Cons: Bathrooms are very small. Found dirty silverware at the breakfast nook. Surprisingly it had just come out of the dishwasher.
Location: Right off the highway. Love the area, aquarium, seaport, dining, shopping, movies, etc.
Enjoyed our stay.Close to everything. Great breakfast choices
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 15, 2014
Visited with kids. 2 double beds plus one pullout was equal to 3 happy people.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 8, 2014
spacious clean comfortable great value great location wonderful breakfast easy check in
Comment from Hotel Management
Dec 16, 2014 by Lead Gallery Host, Hotel Management
Dear Traveler: I greatly appreciate you taking the time to provide feedback on your stay at the Hyatt Place Mystic. Your kind words will be celebrated amongst of staff, thank you! We hope to be of service to you again in the near future, thank you for staying with us.
5 out of 5
Recommended
for Everyone
by A verified traveler

great location

Posted Dec 7, 2014
Pros: Comfortable room with extremely friendly staff.
Location: Located near Mystic downtown, seaport, and Olde Mystic Village, as well as area casinos and wineries.
The Hyatt Place was conveniently located for all attractions that we wanted to access during our time in the Mystic area.
Comment from Hotel Management
Dec 16, 2014 by Lead Gallery Host, Hotel Management
Dear Traveler: Thank you for taking the time to provide a review on your stay at the Hyatt Place Mystic. It was a joy to hear that you found our location convenient to local area attractions. We appreciate your patronage and hope to be of service to you again in the near future. Thank you for staying with us.
5 out of 5
Recommended
for Everyone
by A verified traveler

fantastic customer service

Posted Dec 7, 2014
Entering the hotel I was greeted by a wonderful staff, and helped me confirm my transportation to Mohegan Sun. wonderful staff! Wonderful rooms
Comment from Hotel Management
Dec 17, 2014 by Lead Gallery Host, Hotel Management
Dear Traveler: I greatly appreciate you taking the time to provide feedback on your recent stay at the Hyatt Place Mystic. Your kind words will be celebrated amongst our staff, thank you! I am glad you enjoyed the accommodations. We hope to be of service to you again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Place to Stay

Posted Dec 3, 2014
Our experience at Hyatt Place Mystic was very nice. The only complaint we had was that the bathroom was very small. It was hard to be in there and close the door because there wasn't enough room.
Comment from Hotel Management
Dec 17, 2014 by Lead Gallery Host, Hotel Management
Dear Traveler: Thank you for taking the time to provide feedback on your stay with us. I am glad you had an enjoyable experience with us, and we hope to be of service to you again soon.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Boston MA

It was pleasant

Posted Dec 1, 2014
Cons: The shower
The room was nice. The shower kept flooding. The stopper wouldn't stay up or come out. So I had to make a work around. Using their glass cup to keep the stopper from stopping. :-) It worked. Other than that everything was perfect. The staff was friendly.
Comment from Hotel Management
Dec 17, 2014 by Lead Gallery Host, Hotel Management
Dear Traveler: Thank you for taking the time to provide feedback on your stay at the Hyatt Place Mystic. I apologize for the issues you experienced with your shower drain, how frustrating. Please know I will be looking into this matter and addressing it right away. I appreciate you bringing this to my attention. We hope to be of service to you again in the near future. Thank you for staying with us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Exceeded our expectations

Posted Nov 28, 2014
Loved Starbuck's in the lobby! Will definitely stay here again the next time we're in town.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom PR

Good breakfast

Posted Nov 25, 2014
Nice, confy and breakfast was great. Staff is nice and respectful but not that friendly.
Comment from Hotel Management
Nov 28, 2014 by Lead Gallery Host, Hotel Management
Dear Traveler: Thank you for taking the time to provide feedback on your stay at the Hyatt Place Mystic. I am glad you enjoyed your stay with us, however I must apologize that you did not find our staff friendly. I was severely disheartened to hear this. We hope you give us the opportunity to be of service to you again in the future. Thank you for staying with us. Danielle B.
5 out of 5
Recommended
for Families
by A verified traveler

Middle of Mystic

Posted Nov 18, 2014
Pros: Location is unbeatable. Clean and nicely set up rooms.
Cons: Wifi is awful for iDevices
Location: Hidden gem is the local lighthouse
Great location and typical of excellent Hyatt Place setup. Only negatives are poor wifi for iDevices and outdoor pool.