Although you can feel that the hotel had its glory days, its current state felt quite run down and yet the demeanor of the staff was arrogant as if the location was sufficient to satisfy all needs.
As a ski resort the atmosphere was evidently not present and there was a general blasé attitude by the staff. We were there off season and mid week but it would have been nice to see some effort to animate the guests.
As for the bad stuff, rooms were in desperate need of spring cleaning, dirty spotted carpets, dust in a variety of corners, stale smells, calcified showers, dirty shower curtains, curtain rods not working, generally not a 5 star hotel feel.
Restaurants were adequate but again not deserving of the costs.
But worst of all was the non-performance of the so called free internet service. For me that was the worst. Not only we could not upload anything reliably but I could not even get one text out to my staff. I mean I booked a 5 star hotel with the aim of being decently connected in the evening so that I can check on my business. Tsk tsk.