Room clean on arrival, no lift but only 2 stories high. No housekeeping during our 4 night stay, but there was a note to say if we wanted clean towels we could exchange our used ones at reception, which we did no problem. Staff do not speak much English, and front door is locked at 10pm, you have to phone them to get back in! Very much a hostel feel at 4* hotel prices, would not go back again. There are much nicer hotels in Hakuba.