Ratings based on 15 Verified Reviews

They paid and stayed. We double-checked.
4.9 out of 5
100% of guests recommend
5.0 Room cleanliness
5.0 Service & staff
4.8 Room comfort
4.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by Ben from Omaha, NE

Onsen hotel in Ski town. Great staff and food

Posted May 11, 2014
Pros: Staff is friendly and speaks broken English. Easy to arrive/depart/check out. They offer to give ride to station if needed
Cons: Maybe hours of onsen could be extended.
Location: It's a quiet ski town, so plan for relaxing town atmosphere. Everything closes around 9pm (2100), so be aware of arrival time.
Mix between traditional style and onsen hotel. Onsen open at select times, so ask for those hours. Room is large and comfortable, probably can fit about 3-4 people if asked. Dinner/breakfast is extra cost, so ask before what it is. Breakfast was delicious and plentiful. It was mix of Japanese style and Western style. Staff was very forgiving of American inquiries.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia

Wonderful Ryokan in the heart if Hakuba

Posted Apr 26, 2014
We were made to feel right at home from the moment we arrived. Exceptional service, warm hospitality and wonderful dinners and breakfasts. Definitely a highlight of our trip to Japan. This place comes highly recommended.
5 out of 5
Recommended
for Everyone
by derek from singapore

Friendly hotel.

Posted Apr 7, 2014
Pros: It's location, very informative, helpful and friendly staff. Relaxing and friendly atmosphere.
Location: Location is central, close to the ski slopes. Ski rental shop is a 2 mins walk. Information centre and bus connections local and to tokyo 5 mins walk.
We went to Hakuba on a skiing holiday and wanted to experience the local culture as well. So we decided to stay in a Ryokan. Great choice. If you want the total Japanese experience this is the place to stay, you won't be disappointed.
5 out of 5
Recommended
for Everyone
by hank from Shanghai

nice cozy hotel with onsen

Posted Mar 27, 2014
Pros: Location. in-house onsen, friendly staff
A nice cozy hotel in the center of Hukuba town. Shuttle bus near by to connect to verious ski base station. 8-10 minutes walk to the Gondola and lift at Hakuba-One ski area. Good onsen facility in the hotel. Very friendly staff, Family run business.
5 out of 5
Recommended
for Everyone
by Kate from Sydney, AUS

Beautiful traditional Ryokan with wonderful staff

Posted Mar 18, 2014
Our rooms were large with a beautiful view (we specified mountain view). The staff were very helpful, and went above and beyond. It was my partner's birthday while at staying their, and, after only a brief whispered exchange, a delicious personalised cake was awaiting him in our rooms after dinner. Short walk from the slopes and right near bars and restaurants. Would definitely be back and recommend it to anyone who would like a taste of traditional Japan while staying in Hakuba.
5 out of 5
Recommended
for Everyone
by G from Australia

Centrally located in Happo

Posted Jan 27, 2014
My daughter and I stayed at Shirouma-so for 5 days in January for a ski trip. We decided to stay in a Ryokan to have a complete Japanese experience. We were not disappointed!! Toshi and the staff were extremely warm and welcoming. The room was exactly what we wanted in terms of traditional Japanese experience. The traditional breakfast was delicious. Overall, cannot fault our stay at all. It was superb!!
4 out of 5
Recommended
by Aussie in Japan from Australia

A really nice traditional place to stay in Hakuba

Posted Jan 23, 2014 on Hotels.com
Spend 7 nights at the Japanese Hotel and it was a very nice stay. I came with my daughter and thought the service was excellent and the breakfasts also excellent. My daughter did not like the beds (traditional Japanese) as she thought they were too hard. Otherwise difficult to find any problems.
5 out of 5
Recommended
by Canadian Girl from Nagoya, Japan

Perfect stay!

Posted Jun 26, 2013 on Hotels.com
The staff were amazing, they drive us to and from dinner and took us to the station at the end if the stay. The breakfast was amazing, so many dishes, home made Japanese style food. The room was very clean and they set up our futons for us. They reserved a restaurant for us and gave us complimentary champagne and private access to their onsen. I would definitely stay there again!
5 out of 5
Recommended
for Couples
by Iseppig from Singapore

Unique and Authentic Experience

Posted Apr 18, 2013 on Hotels.com
An incredible experience in this very quaint property, walking in at first and seeing no beds was a bit shocking but the setup of a traditional Ryokan is just that, they setup the beds later in the evening. The staff were incredible and so accomodating. The Onsen (hot spring) in the hotel was the perfect way to end each of our 2 days there
5 out of 5
Recommended
for Everyone
by Pete from Ohio, USA

Exceptional service!

Posted Apr 3, 2013
Pros: The owners/staff. Very welcoming and helpful.
Location: The location is a short walk from the ski runs of the 1998 Olympic Games. There are plenty of ski equipment rentals between the inn & the slopes.
The Ryokan Shirouma-so was excellent. I was there with my wife and two children (ages 13 and 11). This ryokan owners are FANTASTIC and they truly know the meaning of great service. They went out of their way to ensure our stay was truly comfortable and easy (despite the fact we are American and speak almost no Japanese).