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Reviews of Hilton Nagoya

4 out of 5
Hilton Nagoya
1-3-3 Sakae, Naka-ku, Nagoya, Aichi-ken

Reviews

9.0

Wonderful

Rating 10 - Excellent. 627 out of 1001 reviews" "
Rating 8 - Good. 268 out of 1001 reviews" "
Rating 6 - Okay. 67 out of 1001 reviews" "
Rating 4 - Poor. 29 out of 1001 reviews" "
Rating 2 - Terrible. 10 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and in pretty good condition, The major disappointment was in the breakfast which was the same every day.
Stayed 5 nights in Apr 2024

10/10 Excellent

Nicholas James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I couldn't have been happier with this hotel. The room is a little bit smaller than what Americans might be used to, but for couples or single travelers, there's plenty of space. The mattress is comfortable, the room cleaning service is extremely prompt, and the service is impeccable. If you want to have an adult beverage, the drinks in the hotel bar are a little pricey, but there are plenty of places within walking distance where you can get more zen for your yen.
Stayed 7 nights in Mar 2024

10/10 Excellent

Rian, HONOLULU

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and staff. Would definitely stay here again!
Stayed 2 nights in Mar 2024

10/10 Excellent

Sonali, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gym is amazing! And the staff were kind and helpful.
Stayed 2 nights in Mar 2024

8/10 Good

KA NAM

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
not a very popular region. very nice environment and nice staff. expensive but worth it.
Stayed 2 nights in Jan 2024
Response from Hilton Nagoya on Feb 8, 2024
Dear KA NAM,Thanks for writing a review on your recent stay at Hilton Nagoya.It is always gratifying to receive recognition for efforts made and I have passed on your comments to our team members who I am sure will be even more motivated.We hope to welcome you back to Hilton Nagoya again.

8/10 Good

Oki

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hilton Nagoya on Dec 27, 2023
Thank you for taking the time and trouble to write a review on Hilton Nagoya.We all certainly look forward to welcoming you back when your travels bring you to Nagoya.

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hilton Nagoya on Dec 27, 2023
Thank you for taking the time and trouble to write a review on Hilton Nagoya.We all certainly look forward to welcoming you back when your travels bring you to Nagoya.

10/10 Excellent

Zablon Kinuthia

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!! Couldn’t ask for more.
Stayed 4 nights in Nov 2023
Response from Hilton Nagoya on Dec 1, 2023
Thanks for writing a review on your recent stay at Hilton Nagoya.We all certainly look forward to welcoming you back when your travels bring you to Nagoya.

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service, cleanliness, and stay!
The Hilton Nagoya was incredible! The staff was so very accommodating and helpful. The room was impeccable and they maintained it very well. We really enjoyed our stay.
Stayed 7 nights in Nov 2023
Response from Hilton Nagoya on Dec 1, 2023
Thanks for writing a review on your recent stay at Hilton Nagoya.We all certainly look forward to welcoming you back when your travels bring you to Nagoya.

10/10 Excellent

Sony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located with clean and comfortable room and friendly staff. Especially enjoyed the pool and jacuzzi.
Stayed 1 night in Oct 2023
Response from Hilton Nagoya on Oct 26, 2023
Dear Sony,Greetings from Nagoya! I was delighted to know that enjoyed your stay with us and that you were most satisfied with our team members’ services and interaction with you, and in particular our facilities.We all certainly look forward to welcoming you back when your travels bring you to Nagoya.

10/10 Excellent

Sehoon

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Excellent service Best facility
Stayed 4 nights in Oct 2023
Response from Hilton Nagoya on Dec 1, 2023
Thanks for writing a review on your recent stay at Hilton Nagoya.We all certainly look forward to welcoming you back when your travels bring you to Nagoya.

10/10 Excellent

Rodrigo, Grand Canyon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best sauna in the world.
Stayed 1 night in Aug 2023
Response from Hilton Nagoya on Sep 5, 2023
Thank you for staying at Hilton Nagoya.We are delighted to hear that you enjoyed our sauna.We hope to welcome you back to Hilton Nagoya again.

10/10 Excellent

Ming, Setauket- East Setauket

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty good overalls
Stayed 1 night in Aug 2023
Response from Hilton Nagoya on Sep 6, 2023
Thank you for staying at Hilton Nagoya,.We are pleased to hear that you enjoyed your recent stay.We all certainly look forward to welcoming you back when your travels bring you to Nagoya.

6/10 Okay

Siu Ling

Traveled with family
I found an unclean mug inside the cabinet even I was keeping used it everyday. The shower design is not good at all as you will splash the water beyond a small glass partition within the tub. Also, the swimming pool is tiny.The whole property is old and not worth to gain 4 stars awards.
Stayed 5 nights in Aug 2023
Response from Hilton Nagoya on Aug 22, 2023
Thank you for staying at Hilton Nagoya.We sincerely apologize for your inconvenience during your stay.Your feedback is appreciated, and I will personally discuss this with those concerned within the hotel to ensure that these points are addressed.While extending our apologies for this inconvenience, we hope that you will consider coming back to our hotel again.

10/10 Excellent

Jonathan, Fort Worth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay in Nagoya
Stayed 1 night in Aug 2023
Response from Hilton Nagoya on Aug 22, 2023
Thank you for staying at Hilton Nagoya and for taking the time to write this review.We are delighted to hear that you satisfied with your recent stay.Thank you and we all look forward to welcoming you back to the Hilton when your travels bring you to Nagoya.

10/10 Excellent

Brook

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service
One of the best hotel service experiences of my life. Really outstanding service.
Stayed 1 night in Aug 2023
Response from Hilton Nagoya on Sep 6, 2023
Just wanted to thank you for your recent stay here at Hilton Nagoya! So glad you were able to experience our authentic Hilton hospitality. We look forward to seeing you soon.

10/10 Excellent

Jonathan, Fort Worth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Nagoya Hilton is my go to lodging choice every time I have been here (30 ). The location is prime for the rail station and close to a ton of shopping and subway station links to move about the city.
Stayed 1 night in Aug 2023
Response from Hilton Nagoya on Dec 1, 2023
Thanks for writing a review on your recent stay at Hilton Nagoya.We all certainly look forward to welcoming you back when your travels bring you to Nagoya.

10/10 Excellent

Mohammadu, Kurunegala

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The best!
Stayed 1 night in Jul 2023
Response from Hilton Nagoya on Aug 7, 2023
Thanks for writing a review on your recent stay at Hilton Nagoya.We are glad to hear that you enjoyed your stay.We hope to welcome you back to Hilton Nagoya again.

10/10 Excellent

Ayuko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Hilton Nagoya on Dec 1, 2023
Thanks for writing a review on your recent stay at Hilton Nagoya.We all certainly look forward to welcoming you back when your travels bring you to Nagoya.

10/10 Excellent

max

Stayed 1 night in Jun 2023
Response from Hilton Nagoya on Dec 27, 2023
Thank you for taking the time and trouble to write a review on Hilton Nagoya.We hope to welcome you back to Hilton Nagoya again.

8/10 Good

Sze Man

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Apr 2023
Response from Hilton Nagoya on Apr 6, 2023
Dear Sze Man,Just wanted to thank you for your recent stay here at Hilton Nagoya! So glad you were able to experience our authentic Hilton hospitality. We look forward to seeing you soon.

10/10 Excellent

Edwin

Stayed 1 night in Apr 2023
Response from Hilton Nagoya on Dec 1, 2023
Thanks for writing a review on your recent stay at Hilton Nagoya.We all certainly look forward to welcoming you back when your travels bring you to Nagoya.

8/10 Good

Ka Man Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Hilton Nagoya on Dec 1, 2023
Thanks for writing a review on your recent stay at Hilton Nagoya.We all certainly look forward to welcoming you back when your travels bring you to Nagoya.

10/10 Excellent

Ujjaval

Stayed 2 nights in Apr 2022

6/10 Okay

Masayuki

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Slow
Stayed 1 night in Dec 2021

4/10 Poor

DAVID, FORT MYERS

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I have stayed at the Nagoya Hilton for years whenever I go to Nagoya and have always had a pleasant stay. They recently rennovated their rooms and replaced carpet with vinyl flooring. During my last stay the guest above was walking around their room and dropping things until 2AM. Never experienced this before at this hotel. I can't afford to pay a premium at the Hilton and not get a good rest. No longer will stay here sadly.
Stayed 1 night in Aug 2021

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient central location in Sakae. Staff is very friendly and approachable. Gym was high tech and enjoyed working out. Pool is recreational but good for kids to play in.
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location clean and great service with the staff. The view from the room was not very nice. Better to get an outside facing room
Stayed 2 nights in Feb 2021

10/10 Excellent

Sungyub, Tokyo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
summary at just one word [satisfied] My companion also satisfied. Thank you for your service
Stayed 2 nights in Jan 2021

10/10 Excellent

Kaito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2020

8/10 Good

Anna, Japan

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good , everything was polite and clean , only selection of bfast menu was so limited
Stayed 1 night in Jun 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It would’ve really helped if they had Facial toners
Stayed 1 night in Mar 2020

6/10 Okay

Chieh

Liked: Staff & service, room comfort
Staff is nice and helpful but the location is not so convenient. The day we left was raining but we had to wait for the bus in an open area. Also, change of bed sheets was only every 4 days. Quite scary at this time of coronavirus outbreak.
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.It is free to ride a bike. Breakfast is great. ................
Stayed 5 nights in Jan 2020

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a great location. The service and staff were good. Love the food and the rooms.
Stayed 2 nights in Feb 2020

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is away from everything, breakfast is terrible! All the croissants were frozen (and not thawed)! Most of the fruits were frozen and served so cold, impossible to eat!
Stayed 3 nights in Jan 2020

6/10 Okay

MY, HK

Traveled with family
Liked: Cleanliness
Pillows are terrible. Only one pillow for a double bed and the pillow is also very thin. Even though we asked for extra, just didn’t feel comfortable
Stayed 2 nights in Jan 2020

10/10 Excellent

KLeung, Hong Kong

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
乾淨方便舒適早餐ok,staff 英文一流,地點離購物中心約五分鐘,附近有Familymart , DonkiDonki,揸車去AeonMaxValue約8分鐘揸車停車場約1300yen一日.整體都OK
Stayed 3 nights in Jan 2020

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service. A bit far from the JR statiobn
You get the hilton service as you would expect. The staff are friendly and you feel greeted on arrival. The check in and check out process is smooth. The room is spacious. The only minor issue found was the location. It is 20 minutes walk from the JR Nagoya station. 5 minutes from the local train. If you carry luggage or if you need to catch a train at the JR station or if you return to hotel late- taxi ride would be a better option from the JR station.
Stayed 1 night in Jan 2020

8/10 Good

Dan, Tokyo

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice but not as special as I thought it would be. A little sad I get none of my Hilton Honors benefits because I reserved through Expedia 😞
Stayed 1 night in Jan 2020

10/10 Excellent

Wai chun stella

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Restaurants around. Near subway. Short distances to train station and shopping areas. Friendly and helpful staff. The second to stay here.
Stayed 1 night in Jan 2020

10/10 Excellent

Varavut

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019

10/10 Excellent

KING YIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A “must-recommend” Hotel
Very good in terms of the room layout design, breakfast, friendly staffs, we enjoyed a lot!
Stayed 3 nights in Dec 2019

10/10 Excellent

Gao

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019