Lobby lounge

Reviews of Four Points By Sheraton Nairobi Hurlingham

4 out of 5
Four Points By Sheraton Nairobi Hurlingham
Argwings Kodhek Road Hurlingham, Nairobi

Reviews

8.6

Excellent

Rating 10 - Excellent. 112 out of 232 reviews" "
Rating 8 - Good. 92 out of 232 reviews" "
Rating 6 - Okay. 15 out of 232 reviews" "
Rating 4 - Poor. 10 out of 232 reviews" "
Rating 2 - Terrible. 3 out of 232 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Alton

Traveled with group
Liked: Amenities
Outstanding customer service, especially front desk associate, Valentine
Stayed 1 night in Mar 2024

8/10 Good

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Stanley Mwaniki- Front Office Manager on Dec 29, 2023
Dear Derrick,Thank you for taking the time to let us know about your experience while staying with us. We are glad that you enjoyed your stay with us.Kind regards,Stanley Mwaniki.

10/10 Excellent

AKANE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Because I booked on the day of staying, the room was not ready, but hotel staffs tried to prepare comfortable stay. Also, all staffs at hotel and restaurant are very nice.
Stayed 1 night in Dec 2023

8/10 Good

Max

Stayed 5 nights in Dec 2023

10/10 Excellent

Nicolas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm hospitality and friendly staff
Reception team are so friendly. My room on the 6th floor was spotless and very clean. The hotel is a walking distance from convenience stores, pharmacy, etc. The restaurant are the stars specially Margaret and Hezbron, always greeting me with a smile all the time. Highly recommended.
Stayed 4 nights in Nov 2023
Response from Stanley Mwaniki- Front Office Manager on Dec 29, 2023
Dear Nicolas,Thank you for taking the time to let us know about your experience while staying with us. Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered.Kind regards,Stanley Mwaniki.

8/10 Good

Nicolas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really enjoyed my stay.
I really enjoyed my stay.
Stayed 2 nights in Nov 2023
Response from Mary on Nov 19, 2023
Dear Nicolas,Thank you for taking your time to share your feedback with us.We hope to welcome you back again.Best Regards,Mary KimaniFront Office Supervisor

8/10 Good

Nicolas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really enjoyed my stay
My experience was amazing as always right from entering the hotel. The staff members were exceptional and courteous. The rooms were clean and well kept. I will definitely visit again.
Stayed 4 nights in Nov 2023
Response from Mary on Nov 19, 2023
Dear Nicolas,Thank you for taking your time to share your feedback with us.We hope to welcome you back again.Best Regards,Mary Kimani.Front Office Supervisor

6/10 Okay

Henry

Liked: Staff & service, amenities
Not the right fit for me
Stayed 2 nights in Nov 2023
Response from Mary on Nov 19, 2023
Dear Henry,Thank you for the review, we appreciate you taking your time to share your feedback from your recent stay and we hope to welcome you back again.Best Regards,Mary Kimani.Front Office Supervisor.

10/10 Excellent

Sam, Glastonbury

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service ! Great location to dining options
Stayed 1 night in Aug 2023
Response from Mary on Sep 6, 2023
Dear Sam,Thank you for your time in sharing the feedback.We are glad that we met your expectations during your stay with us.Regards,Mary Kimani

8/10 Good

Nicolas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a pleasant stay.
I had a pleasant stay.
Stayed 3 nights in Aug 2023
Response from Mary on Sep 6, 2023
Dear Nicolas,Thank you for your time in sharing the feedback.Positive feedback like yours really matters to us and we look forward to hosting you again.Regards,Mary Kimani

10/10 Excellent

Casey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Mary on Aug 29, 2023
Dear Casey,Thankyou for taking your time to share your great feedback.Your feedback will be shared with our team in appreciation of the great service delivered.We look forward to welcome you again.Regards,Mary Kimani.

10/10 Excellent

Cara

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, comfortable rooms and outstanding staff, with particular thanks to Christine and Tracy. Grateful for the flexibility on check-in and check-out. Well located, in easy walking distance to Yaya Center and to the hotel-affiliated Olakira spa (where I recommend Maureen's excellent reflexology).
Stayed 2 nights in Jul 2023
Response from Mary on Jul 25, 2023
Dear Cara,Thank you for the good feedback and rating. We will share with Christine and Tracy and our entire team for the great service.Regards,Mary Kimani

10/10 Excellent

Philomena

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hospitality during your stay will be memorable the staff are amazing! The breakfast options are so many you will be lost for choice.It’s location gives you convenience to different areas of the city including the Central business district.
Stayed 3 nights in Jul 2023
Response from Mary on Jul 21, 2023
Dear Philomena,Thank you for the good feedback and rating. We will share with our team.RegardsMary Kimani

8/10 Good

bilen

Stayed 1 night in Jul 2023
Response from Mary on Jul 26, 2023
Dear Bilen,Thankyou for the good feedback, we will share with our entire team.Regards,Mary Kimani

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
business trip in Nairobi
Stayed 4 nights in Jul 2023
Response from Simon Mbatia- Front Office Manager on Jul 11, 2023
Dear Anonymous, Thank you for the rating. Please share with us the areas of improvement.

8/10 Good

Michael, Randwick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Simon Mbatia on Jul 11, 2023
Dear Michael, Thank you for the good feedback and rating. We will share with our team.

10/10 Excellent

Maximilian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As always nothing could be done better
My favourite place in Nairobi would be rather a 5 star than a 4 star, Kudos to the staff, especially Catherine that makes life easy.
Stayed 1 night in Jul 2023
Response from Simon Mbatia on Jul 11, 2023
Dear Maximilian, Thank you for the good feedback and rating. We will share with our team.

8/10 Good

Dwight

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Would stay there again
Stayed 2 nights in Apr 2023
Response from Simon Mbatia on Apr 28, 2023
Dear Dwight, Thank you for the good rating and feedback. We will share with our team. Looking forward to welcoming you back.

10/10 Excellent

Mukanza

Stayed 2 nights in Apr 2023
Response from Simon Mbatia Front Office Manager on May 10, 2023
Dear Mukanza, Thank you for the good rating. We will share with our team.

8/10 Good

Atef

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay except the check-in
It was my first time at four points, everything was fine especially the staff were very kind and welcoming, unfortunately check-in took long time coz there was one staff in duty Thursday night, he was taking care of many guests at the same time, despite the pressure Mr. Godwin was very welcoming and professionally.
Stayed 2 nights in Mar 2023
Response from Simon Mbatia- Front on Mar 13, 2023
Dear Mr. Atef, Thank you for the good rating and feedback.We will share with our leadership team to ensure we enough manning at night shift.

10/10 Excellent

jana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service, very comfortable
Stayed 1 night in Feb 2023
Response from Simon Mbatia-Front Office Manager on Feb 25, 2023
Dear Jana, Thank you for the good rating and feedback. We will share with our team.

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay at the Four Points. The roof top was really a great spot to hang out. The dining options on the roof top and on the main level were excellent. I also want to mention how nice and friendly everyone was from the reception to the cleaning staff to the waiters. Big shout out to Diana at the customer relation desk for making it such an enjoyable stay.
Stayed 3 nights in Jan 2023
Response from Simon Mbatia Front Office Manager on Feb 12, 2023
Dear Daniela, Thank you for the good rating and feedback. We will share with our team.

2/10 Terrible

Umulinga

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overpriced. Very slow wifi.
Stayed 7 nights in Nov 2022
Response from Simon Mbatia Front Office Manager on Nov 29, 2022
Dear Umulinga,Thank you for taking the time to share your rating and feedback for your recent stay with us.We value the feedback that we receive from our valued like you since it is through the feedback that we are able to improve on our services. Your comment has been shared with our leadership team for continuous improvement. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

2/10 Terrible

Laura, Shoreline

Stayed 1 night in Oct 2022

10/10 Excellent

Gregory

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Really great hotel. The prefect place to stay for my trip.
Stayed 2 nights in Oct 2022
Response from Simon Mbatia-Front Office Manager on Oct 17, 2022
Thank you the good feedback and rating. We will share with our team.

10/10 Excellent

Gregory

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
Excellent hotel. Very clean and modern. Food was excellent. Good internet service. I am from the States and it is the same as any good hotel there. The staff who worked at the hotel were extremely friendly and always willing to help.
Stayed 2 nights in Oct 2022
Response from Simon Mbatia Front Office Manager Four Points by S on Oct 17, 2022
Dear Mr. Gregory,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

khadar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and friendly employees and i enjoy staying with them for 15days thanks see you next time
Stayed 1 night in Sep 2022
Response from Simon Mbatia. Front Office Manager. on Sep 5, 2022
Dear Mr. Khadar,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Ndifanji

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was centrally located.
Stayed 1 night in Aug 2022
Response from Simon Mbatia-Front Office Manager on Aug 18, 2022
Thank you for the good review. We shall share with our entire team.

10/10 Excellent

John, stratford

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the 4points are great. There is a really cool bar and restaurant on the roof with great views of Nairobi. Rooms were 1st class. Breakfast is a full compliment of items with some changing everyday. Highly recommend this hotel. Room rate was reasonable. Mall is nearby within walking distance
Stayed 1 night in Jun 2022
Response from Simon Mbatia-Front Office Manager on Jul 1, 2022
Dear John, Thank you so much for your great review. We will share with the team.

8/10 Good

Cynthia

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Last night in Nairobi
We reserved a room with 2 beds but none were available.They brought in a very comfortable twin rollaway. We didn't get a card key right away which was problematic as you need the key not only to get in your room but to use the elevator. Ate in the restaurant. Expensive. Breakfast not included.
Stayed 1 night in Jun 2022
Response from Simon Mbatia Front Office Manager on Jul 1, 2022
Dear Cynthia, Thank you for choosing to stay with us. Your experience at our hotel is not up to our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the our entire leadership team, so we can do our best to ensure this does not occur again. We hope to see you again.

10/10 Excellent

Tarik

Stayed 2 nights in Jun 2022
Response from Simon Mbatia-Front Office Manager on Jun 14, 2022
Dear Tarik, Thank you for the good review. We will share with our entire team.

6/10 Okay

jean claude

Liked: Cleanliness, property conditions & facilities, room comfort
good location, overall good business gotel with clean rooms. one issue is that near swimming pool on 7th floor terrace restaurant was INACCESSIBLE twice in 4 days for private events = THIS IS JUST NOT ACCEPTABLE...as no way to use it nor really enjoying the pool as many people there. this is not lrespectfull for custyomers that PAID for a SERVICE
Stayed 4 nights in May 2022
Response from Simon Mbatia. Front Office Manager. on May 16, 2022
Dear Jean Claude, Thank you for taking the time to share with us about your recent stay with us. We have noted the issues raised and shared with our leadership team for continuous improvement. Once again, we appreciate your loyalty and look forward to hosting you again. Kind Regards,

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Nairobi Option
Great hotel in Nairobi. Safe, Clean and very comfortable.
Stayed 4 nights in Apr 2022
Response from Simon Mbatia-Front Office Manager on May 8, 2022
Thank for the great review. We will share with our entire team.

8/10 Good

Guy

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great trip, great staff…
Stayed 1 night in Apr 2022
Response from Simon Mbatia-Front Office Manager on May 4, 2022
Thank you for the good review. We shall share with our entire team.

10/10 Excellent

Mary

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great business hotel for Nairobi
Excellent service. Central location.
Stayed 1 night in Mar 2022
Response from Simon Mbatia on Mar 23, 2022
Dear Mary, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Simon Mbatia Front Office Manager Four Points by Sheraton Nairobi Hurlingham fom@fourpointshurlingham.co.ke +254701990043

10/10 Excellent

Ruth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022
Response from Simon Mbatia on Mar 10, 2022
Dear Grace, Thank you so much for your great review. We will share with the team.

6/10 Okay

WITONZE

Stayed 6 nights in Feb 2022

10/10 Excellent

Ti-Timi

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay in Nairobi
Stayed 6 nights in Jan 2022
Response from Simon Mbatia on Feb 7, 2022
Thank you so much for your great review. We will share with the team.

8/10 Good

Gavril, Buford

Stayed 4 nights in Jan 2022

10/10 Excellent

Grace

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Lovely place nice staffs as well
Stayed 3 nights in Dec 2021
Response from Simon Mbatia on Jan 8, 2022
Dear Grace, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Hurlingham. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. Sincerely,

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location, good price, friendly.
Stayed 1 night in Nov 2021
Response from Simon Mbatia on Jan 8, 2022
Dear Joseph, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Hurlingham It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. Sincerely,

10/10 Excellent

Rilwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

10/10 Excellent

Nova, Mombasa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location
Stayed 1 night in Oct 2021

10/10 Excellent

Gregory

Stayed 4 nights in Sep 2021

4/10 Poor

ali

Stayed 10 nights in Mar 2021

4/10 Poor

Verified traveler

Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
My initial booking was 1 adult for a queen sized bed. When I checked in the receptionist said in order for my wife to stay with me I’d have to pay an extra 50 dollars a night which sounded unreasonable to me, because I’m not staying at a random cheap hotel. I expected a specific international standard. When I couldn’t resolve the problem with the reception natural I asked for the General Manager Amit Sharot. He was yelling at me with anger, disrespect and was very unprofessional. Thank God for the staff member Gidiam along with the rest of the staff who were more than helpful, They did everything they could to make sure our stay was comfortable. Unfortunately, I will never stay in this hotel again .
Stayed 3 nights in Feb 2021

10/10 Excellent

Marc

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the reception and all the staff in general
Stayed 1 night in Oct 2020

8/10 Good

Verified traveler

Stayed 1 night in Feb 2020

4/10 Poor

Verified traveler

Stayed 2 nights in Feb 2020