Ratings based on 4 Verified Reviews

They paid and stayed. We double-checked.
2.5 out of 5
2.8 Room cleanliness
3.2 Service & staff
2.2 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
for Business Travelers
by KR from Geneva

Rooms do not match description

Posted Nov 12, 2013 on Hotels.com
I had made a booking in advance. When I arrived, I was given a room that was right next to the reception area, with amenities that were not of the same standard as described on the website. The room was exceedingly noisy, as you could hear all the conversations in the reception area. The cleanliness of the room was also sub-standard. I was told that this was "the last remaining room". They charged the same rate for this room as for the other rooms in the guesthouse and were unwilling to adjust the rate when I pointed out that the quality of the room was not the same as the rooms they advertised on their website. The second and third night I was given another room, after having insisted that the first room was not acceptable.
3 out of 5
for Everyone
by Carole from Toronto

Okay for overnight stay

Posted Jul 31, 2013
Pros: The grounds seemed pretty with a nice pool and surrounding lounge area - which we didn't have a chance to enjoy. Free WiFi was a big plus.
Cons: Room comfort.
Location: It is in a very secure location close to the UN headquarters and US embassy. It was a bit hard for our taxi driver to find at night.
We stayed here for 1 night July 12, 2013 prior to our safari and arrived late & left very early the next morning. Once we arrived, we were so exhausted from 15+ hours of travel, that we ate a quick meal (which was great), and then went to bed right away. We did have a bit of confusion of charging for our stay (which was already paid through Expedia), but once we showed our email confirmation, it was okay. Service from staff was excellent. We were impressed by the honesty of a waitress who served us dinner and returned our change the next morning at breakfast (not realizing it was a tip for her). Our only qualm was that the walls were so thin, you could hear everyone nearby walking and talking since we were on the ground floor. The room we were in was average (definitely not the new executive room) and it suited our needs for a quick stay. Overall, the hotel grounds & service were much better than actual room itself. For what we paid, we expected the room to be nicer. Not amazing value when all we needed was a comfortable bed.
2 out of 5
by Traveller from Asia

Not a great stay

Posted Jun 5, 2013
Pros: Location
Cons: Bathroom
A confused place. Though I had booked myself into a suite the staff had no clue about it and put me into a lower category room. No phone in the room, hot and cold water mixer out of order, no clothes racks or towel racks in the bathroom Internet connection was an issue and I had to try several rooms to find one where the connection was reasonable. The staff are pleasant and helpful but the management needs tuning up. Good location if you have business with the UN very conveniently located for shopping at the Village Market in Nairobi
3 out of 5
for Everyone
by DB from London, UK

Decent basic place.

Posted Feb 25, 2013
Cons: Bit warm at night
Location: Close to UN
Decent guesthouse walking distance from UN HQ, US Embassy and Village Market Mall (excellent Masai market on Fridays!). Good if you need to be at UN. Nice enough place but fairly basic. No AC and limited number of fans so a bit warm. Nice pool and grounds.