Ratings based on 52 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location for Upper Hill

Posted Mar 31, 2014
Good location if you have business in the Upper Hill area. No amenities of note in the immediate area. Pleasant staff and good gym.
4 out of 5
Recommended
by NP from LONDON

Comfy rooms, poor plumbing

Posted Dec 29, 2013 on Hotels.com
The Crowne Plaza in Upperhill was very comfortable, however is location in upper hill means its difficult to get around especially since all the roads around are being dug up and not been fixed in months. Overall the hotel and facility were very good, however it appers that the rooms suffer from some plumbing issue, and on our stay the showers flooded the bathroom floor twice due to drain issue and same would happen to the sink. The hotel staff were attentive and appeared to resolve the issue to make stay comfortbale. Overall a good hotel in business district but nothing much in area to walk to.
5 out of 5
Recommended
for Everyone
by Nora from USA

Excellent in a sketchy neighborhood

Posted Oct 31, 2013
I found this hotel to be a wonderful experience. I was upgraded upon arrival. Room was spotless and very comfortable. Service was top-notch from the start at the bellman outside, front desk staff, housekeeping and bar/restaurant staff. Spa services were perfect after a two week safari experience! Only negative was the sketchy neighborhood. A cab must be used to get to anything else.
4 out of 5
Recommended
for Everyone
by LJ

Good location

Posted Oct 14, 2013
Pros: All the above
Cons: Al a carte breakfast, buffet too highly priced
Location: Baby elephant sanctuary, meet the giraffes, Nairobi national park
Excellent staff could not do enough for you. Fine dining rest. very good and reasonably priced. Could do with an al la carte menu at breakfast. Very pleasant bar area.
4 out of 5
Recommended
for Everyone
by A verified traveler from Hyderabad, India

A Good Hotel Option in Nairobi

Posted Aug 30, 2013
Cons: The main disappointment is that they do not have any local cuisine in their regular menu and also in their buffet spread, breakfast etc...
Location: Wildlife safari is main attraction and Carnivore Restaurant is worth a visit even though they don't have any game meat these days.
Overall Hotel is good and at par with Crowne Plaza standards. The main disappointment is that they do not have any local cuisine in their regular menu and also in their buffet spread, breakfast etc...; Good hotels are supposed to offer some local cuisine also.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston TX

Excellent hotel in Nairobi

Posted Jul 3, 2013
The hotel was great! The manager was very helpful with our group of 14. Rooms were ready when we arrived, restaurant stayed open late so we could have dinner. The staff went out of their way to make sure we had everything we needed. We would definitely return.
5 out of 5
Recommended
for Everyone
by Tom from Indiana, USA

Worth navigating around new street construction

Posted May 2, 2013
Pros: The friendly staff.
Cons: Brief loss of Internet connection
Location: Near to Japan and British Embassies
The mangers and staff went out of their way to accommodate our wishes. We are a group of four senior citizens who had occasion to use the same hotel three separate times within two weeks of travel around Kenya. We did not consider changing for the second and third visits.
5 out of 5
Recommended
for Everyone
by Nick from Nairobi

excellent

Posted Apr 1, 2013
Excellent service and memorable stay. Facility quite well maintained.
5 out of 5
Recommended
for Business Travelers
by Ritz from USA

Their Service Guarantees you will choose Crown

Posted Mar 25, 2013 on Hotels.com
These people truly understand what “service” is to a business traveler. They acted as if I was their only customer the first time and the treatment has been just as good since. In a world where people make the difference, this group has the best people. I look forward to staying at Crown Plaza again.
4 out of 5
Recommended
by A verified traveler

For government business only.

Posted Mar 17, 2013 on Hotels.com
Eating and staying at the hotel is the only option here. EVERYTHING is under construction. The expensive food is not so great and the service is very slow. Taxis provided by the hotel are much more expensive than other taxis. If you ask them to order an outside taxi it never seems to show.