Ratings based on 52 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Good location for Upper HillPosted Mar 31, 2014
Good location if you have business in the Upper Hill area. No amenities of note in the immediate area. Pleasant staff and good gym.
Recommendedby NP from LONDON
Comfy rooms, poor plumbingPosted Dec 29, 2013 on Hotels.com
The Crowne Plaza in Upperhill was very comfortable, however is location in upper hill means its difficult to get around especially since all the roads around are being dug up and not been fixed in months. Overall the hotel and facility were very good, however it appers that the rooms suffer from some plumbing issue, and on our stay the showers flooded the bathroom floor twice due to drain issue and same would happen to the sink. The hotel staff were attentive and appeared to resolve the issue to make stay comfortbale. Overall a good hotel in business district but nothing much in area to walk to.
for Everyoneby Nora from USA
Excellent in a sketchy neighborhoodPosted Oct 31, 2013
I found this hotel to be a wonderful experience. I was upgraded upon arrival. Room was spotless and very comfortable. Service was top-notch from the start at the bellman outside, front desk staff, housekeeping and bar/restaurant staff. Spa services were perfect after a two week safari experience! Only negative was the sketchy neighborhood. A cab must be used to get to anything else.
for Everyoneby LJ
Good locationPosted Oct 14, 2013
Pros: All the above
Cons: Al a carte breakfast, buffet too highly priced
Location: Baby elephant sanctuary, meet the giraffes, Nairobi national park
Excellent staff could not do enough for you. Fine dining rest. very good and reasonably priced. Could do with an al la carte menu at breakfast. Very pleasant bar area.
for Everyoneby A verified traveler from Hyderabad, India
A Good Hotel Option in NairobiPosted Aug 30, 2013
Cons: The main disappointment is that they do not have any local cuisine in their regular menu and also in their buffet spread, breakfast etc...
Location: Wildlife safari is main attraction and Carnivore Restaurant is worth a visit even though they don't have any game meat these days.
Overall Hotel is good and at par with Crowne Plaza standards. The main disappointment is that they do not have any local cuisine in their regular menu and also in their buffet spread, breakfast etc...; Good hotels are supposed to offer some local cuisine also.
for Everyoneby A verified traveler from Houston TX
Excellent hotel in NairobiPosted Jul 3, 2013
The hotel was great! The manager was very helpful with our group of 14. Rooms were ready when we arrived, restaurant stayed open late so we could have dinner. The staff went out of their way to make sure we had everything we needed. We would definitely return.
for Everyoneby Tom from Indiana, USA
Worth navigating around new street constructionPosted May 2, 2013
Pros: The friendly staff.
Cons: Brief loss of Internet connection
Location: Near to Japan and British Embassies
The mangers and staff went out of their way to accommodate our wishes. We are a group of four senior citizens who had occasion to use the same hotel three separate times within two weeks of travel around Kenya. We did not consider changing for the second and third visits.
for Everyoneby Nick from Nairobi
excellentPosted Apr 1, 2013
Excellent service and memorable stay. Facility quite well maintained.
for Business Travelersby Ritz from USA
Their Service Guarantees you will choose CrownPosted Mar 25, 2013 on Hotels.com
These people truly understand what “service” is to a business traveler. They acted as if I was their only customer the first time and the treatment has been just as good since. In a world where people make the difference, this group has the best people. I look forward to staying at Crown Plaza again.
Recommendedby A verified traveler
For government business only.Posted Mar 17, 2013 on Hotels.com
Eating and staying at the hotel is the only option here. EVERYTHING is under construction. The expensive food is not so great and the service is very slow. Taxis provided by the hotel are much more expensive than other taxis. If you ask them to order an outside taxi it never seems to show.