Ratings based on 47 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from New York, N.Y.

A nice hotel

Posted Jan 4, 2015
The Northfolf Hotel is very nice. The security is appears to be tight. There is nothing special about the hotel, but it was perfect for our three day stay in the city. The food is slightly over priced, with that the service is wonderful.
5 out of 5
Recommended
for Business Travelers
by Roger from Naples

Naiorbi's Grand Dame

Posted Jan 2, 2015 on Hotels
The Norfolk is Kenya's oldest hotel and it is world class in every way. The staff is particularly memorable. There are many different promotions that take place, but people should be careful if their rate does not include breakfast, as it costs over $30 if you must pay.
5 out of 5
Recommended
for Business Travelers
by TB from johannesburg

Beauty vs Affordabilty

Posted Oct 14, 2014 on Hotels
This hotel is very beautiful. The staff are friendly and efficient. The rooms are clean and comfortable. The food served is AMAZING.... even breakfast is delicious. They gym is well equipped and spacious for a hotel gym. Frank the gym instructor is very helpful and friendly. Overall this hotel is excellent, however I must point out this hotel is expensive. The gift shop prices are astronomical and down right criminal..... not everyone staying at your hotel is spending dollars/pounds!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 21, 2014
legendary nice hotel with a "local flavour" and all the benefits of a modern hotel
5 out of 5
Recommended
by Verner from København

Stemningsfuldt og venligt

Posted May 18, 2014 on Hotels
Fin modtagelse og god service på dette historiske hotel. Ren pool og indbydende spa-center. Priser på mad og drikkke for høje. Gratis internet kun for medlemmer.
4 out of 5
Recommended
by Barbara from Henderson, NV

Posted May 2, 2014 on Hotels
We stayed at the Norfolk before, during and after our Safari through Kenya. It is a beautiful hotel with impeccable service.
5 out of 5
Recommended
for Everyone
by Kristie from Lake Geneva, WI

The best hotel in Nairobi!

Posted Jan 1, 2014
Location: We traveled with our boys, 10 and 12, and all four of us loved the elephant orphanage and the giraffe center!
We loved the tranquility of this hotel so close to busy Nairobi. It was a long flight from Chicago and the front desk staff quickly checked us in, and brought us to our lovely room overlooking the courtyard. I can't thank the reservation agent, Rose, enough for catching my error. I had reserved the wrong Fairmont location initially and truly appreciate her confirming the correct hotel. Everyone at the hotel was so warm and helpful!
5 out of 5
Recommended
by A verified traveler

Great old hotel with lots of history

Posted Dec 31, 2013 on Hotels
Great place to stay but such a shame the area has to be so closely guarded if it wasn't for the security issues Nairobi would be a great city
5 out of 5
Recommended
by Ed from Oxford

lovely christmas

Posted Dec 31, 2013 on Hotels
Awesome hotel stayed over Xmas and on Xmas eve they brought a card and gift which we did not expect would stay again It's not a cheap hotel
5 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveler from Fredrikstad

Det eneste hotellet vi vil bo på i Nairobi!

Posted Sep 17, 2013 on Hotels
Dette er et hotell hvor du føler deg velkommen og nesten som hjemme. Utrolig avslappenede i hotellets hage, som en edens hage. Nydelig mat. Vi har bodd her 3 ganger og kunne ikke tenke oss å bo på noe annet hotell i Nairobi.