Ratings based on 20 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby R from UK
Not that specialPosted Sep 9, 2013
Pros: It was an oasis in Nairobi, fairly close to city centre.
Cons: Views not that special and not really that large. Views disappointing. Only one chair in a double room. Bathroom restocking very inconsistent.
Location: Good location for city facilities/banks/offices etc. Near to local restaurants serving African food (much better value than food in the Norfolk).
Whilst the Norfolk was nice and a real oasis in the city of Nairobi the rooms didn't offer any more than Travel Lodge or Premier Inn. The view was disappointing and the buffet breakfast was disappointing.
Recommendedby Ms. R.E. from NYC
Nairobi's bestPosted Sep 2, 2013 on Hotels.com
Nairobi is not exactly a garden spot, but the Norfolk, literally is. The food is mediocre and overpriced, which is annoying, because dining options in and around the hotel are less than minimal. The hotel is pleasant and comfortable. The staff is mostly excellent though the cashier still owes me for the exchange I made--she didn't have the exact change. It is an oasis in the central business district.
for Everyoneby SA from Las Vegas
Nice HotelPosted Aug 1, 2013
Pros: Good food Good facilities
Cons: More attention to detail in the preparation and delivery of in-room meals.
Everything was good the staff was courteous Food was excellent. The only thing that was below par was the fact that room service meals had missing items on two separate occasions. Once the meal was prepared wrong, another time breakfast was missing some items.
for Everyoneby Mikie from Houston, TX
Nickeled & Dimed by Wi-Fi ChargesPosted Jul 15, 2013
Pros: Gift shop. Comfortable bed. Nice room.
Cons: Free Wi-Fi. Come on!!! How hard is that? Better service/food at expensive Tatu Restaurant.
Location: Just stayed in the hotel...it was a long layover.
I would recommend this hotel with a few CAUTIONS. Caution 1. We just stayed one night and the room was lovely...except for the pounding noise all night from construction going on nearby. Caution 2. Skip dinner at Tatu....service is AWFUL & the food very mediocre. Caution 3. I had to pay for Wi-Fi. I ponied up the indicated amount for 24 hrs of Wi-Fi, but every time I logged on (sometimes I had to do so repeatedly because it shut down on me) they charged me an hourly rate. When we checked out, they said I did it wrong & made no attempt correct the charges. So our stay ended on a very sour note. After paying as much as we did for a top notch hotel, we felt nickled & dimed to death on the Wi-Fi charges. On a positive note, they employees at the gift shop were lovely. One in particular took extra time & effort to make sure our purchases would make it home intact.
for Business Travelersby A verified traveler
It's always the foodPosted Jul 15, 2013 on Hotels.com
Absolutely lovely hotel. Great look, lovely staff and beautiful grounds. But why is it always the food that let's places down. The food was good, tasty and fresh, don't get me wrong, but what was served to me was not exactly what the menu has stated. You can't just change ingredients around and expect it to still be the same meal. Very odd. Otherwise awesome.
Recommendedby A verified traveler from Ottawa
central locationPosted Apr 11, 2013 on Hotels.com
The hot water system failed the second day but otherwise it was a wonderful experience. Service was exceptional. Food excellent. The only downside to staying in central Nairobi is the traffic situation. We spent hours stuck in traffic!
for Everyoneby Zane from London, UK
An oasis in the centre of townPosted Mar 17, 2013
A great hotel, very clean, with very helpful staff.
for Overnight Stay Before Destinationby We
Posted Jan 23, 2013 on Hotels.com
The rooms are overrated. Even as a single occupant there was no space to move abt. Small room conjested with furniture. door cards n amenities forgotten to be placed in room. There was no turn down service.
for Business Travelersby A verified traveler
Great location and beautiful surroundingsPosted Dec 16, 2012 on Hotels.com
I was recommended this hotel, a shame since I'd stayed in Nairobi the previous week in a different hotel. The staff were extremely helpful and friendly, they were always available to make my stay as comfortable as possible. Overall, fantastic hotel and will definitely use them again once I return to Nairobi.
for Personal Eventby A verified traveler
Great HotelPosted May 12, 2012 on Hotels.com
I love the stay and the great staff