Ratings based on 34 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
by A verified travelerfrom Dallas
Fairmont the NorfolkPosted Mar 3, 2015
Pros: The courtyard is very attractive, like a small park.
Cons: Need to expand tour options. Only thing available was a $500 day trip.
Location: Location is very secure. Ten minute walk to the National Museum, but a little bit away from downtown.
Nice hotel in an historic property. Good security and lots of friendly staff. Restaurants on site are okay but pricey. Overall, a good choice but not worth the money.
by A verified travelerfrom United Kingdom
Overpriced hotelPosted Feb 24, 2015
Pros: Décor and the environment
Cons: Staff training and hotel needs to be flexible and complied with the price found online
Location: nice location
I was charged way more than the priced I found online.
by A verified travelerfrom mombasa
OverpricedPosted Jan 31, 2015
Pros: Endless hot water Comfortable bed Quiet Tv good Good location
Cons: Waste bin. More colour in the rooms and hotel.
Location: Near city centre.
1. No waste bin in the room despite me asking housekeeping. 2. Who puts a bottle opener on the bathroom wall? 3. Minibar list had items listed they don't stock. 4. Pool cleaning in middle of the day? 5. No socket for kettle near tea making area. 6. No price indication of cakes and juices and hot drinks in lounge area. 7. Wi-fi $5 an hour!! 8. Room looked tired.
for Everyoneby A verified travelerfrom New York, N.Y.
A nice hotelPosted Jan 4, 2015
The Northfolf Hotel is very nice. The security is appears to be tight. There is nothing special about the hotel, but it was perfect for our three day stay in the city. The food is slightly over priced, with that the service is wonderful.
for Everyoneby A verified traveler
Posted Jul 21, 2014
legendary nice hotel with a "local flavour" and all the benefits of a modern hotel
Recommendedby Vernerfrom København
Stemningsfuldt og venligtPosted May 18, 2014 on Hotels.com
Fin modtagelse og god service på dette historiske hotel. Ren pool og indbydende spa-center. Priser på mad og drikkke for høje. Gratis internet kun for medlemmer.
for Everyoneby Kristiefrom Lake Geneva, WI
The best hotel in Nairobi!Posted Jan 1, 2014
Location: We traveled with our boys, 10 and 12, and all four of us loved the elephant orphanage and the giraffe center!
We loved the tranquility of this hotel so close to busy Nairobi. It was a long flight from Chicago and the front desk staff quickly checked us in, and brought us to our lovely room overlooking the courtyard. I can't thank the reservation agent, Rose, enough for catching my error. I had reserved the wrong Fairmont location initially and truly appreciate her confirming the correct hotel. Everyone at the hotel was so warm and helpful!
Recommendedby Edfrom Oxford
lovely christmasPosted Dec 31, 2013 on Hotels.com
Awesome hotel stayed over Xmas and on Xmas eve they brought a card and gift which we did not expect would stay again It's not a cheap hotel
for Overnight Stay Before Destinationby A verified travelerfrom Fredrikstad
Det eneste hotellet vi vil bo på i Nairobi!Posted Sep 17, 2013 on Hotels.com
Dette er et hotell hvor du føler deg velkommen og nesten som hjemme. Utrolig avslappenede i hotellets hage, som en edens hage. Nydelig mat. Vi har bodd her 3 ganger og kunne ikke tenke oss å bo på noe annet hotell i Nairobi.
by Rfrom UK
Not that specialPosted Sep 9, 2013
Pros: It was an oasis in Nairobi, fairly close to city centre.
Cons: Views not that special and not really that large. Views disappointing. Only one chair in a double room. Bathroom restocking very inconsistent.
Location: Good location for city facilities/banks/offices etc. Near to local restaurants serving African food (much better value than food in the Norfolk).
Whilst the Norfolk was nice and a real oasis in the city of Nairobi the rooms didn't offer any more than Travel Lodge or Premier Inn. The view was disappointing and the buffet breakfast was disappointing.