Ratings based on 34 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
88% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
by A verified travelerfrom Dallas

Fairmont the Norfolk

Posted Mar 3, 2015
Pros: The courtyard is very attractive, like a small park.
Cons: Need to expand tour options. Only thing available was a $500 day trip.
Location: Location is very secure. Ten minute walk to the National Museum, but a little bit away from downtown.
Nice hotel in an historic property. Good security and lots of friendly staff. Restaurants on site are okay but pricey. Overall, a good choice but not worth the money.
3 out of 5
by A verified travelerfrom United Kingdom

Overpriced hotel

Posted Feb 24, 2015
Pros: Décor and the environment
Cons: Staff training and hotel needs to be flexible and complied with the price found online
Location: nice location
I was charged way more than the priced I found online.
2 out of 5
by A verified travelerfrom mombasa


Posted Jan 31, 2015
Pros: Endless hot water Comfortable bed Quiet Tv good Good location
Cons: Waste bin. More colour in the rooms and hotel.
Location: Near city centre.
1. No waste bin in the room despite me asking housekeeping. 2. Who puts a bottle opener on the bathroom wall? 3. Minibar list had items listed they don't stock. 4. Pool cleaning in middle of the day? 5. No socket for kettle near tea making area. 6. No price indication of cakes and juices and hot drinks in lounge area. 7. Wi-fi $5 an hour!! 8. Room looked tired.
3 out of 5
for Everyone
by A verified travelerfrom New York, N.Y.

A nice hotel

Posted Jan 4, 2015
The Northfolf Hotel is very nice. The security is appears to be tight. There is nothing special about the hotel, but it was perfect for our three day stay in the city. The food is slightly over priced, with that the service is wonderful.
5 out of 5
for Everyone
by A verified traveler

Posted Jul 21, 2014
legendary nice hotel with a "local flavour" and all the benefits of a modern hotel
5 out of 5
by Vernerfrom København

Stemningsfuldt og venligt

Posted May 18, 2014 on Hotels.com
Fin modtagelse og god service på dette historiske hotel. Ren pool og indbydende spa-center. Priser på mad og drikkke for høje. Gratis internet kun for medlemmer.
5 out of 5
for Everyone
by Kristiefrom Lake Geneva, WI

The best hotel in Nairobi!

Posted Jan 1, 2014
Location: We traveled with our boys, 10 and 12, and all four of us loved the elephant orphanage and the giraffe center!
We loved the tranquility of this hotel so close to busy Nairobi. It was a long flight from Chicago and the front desk staff quickly checked us in, and brought us to our lovely room overlooking the courtyard. I can't thank the reservation agent, Rose, enough for catching my error. I had reserved the wrong Fairmont location initially and truly appreciate her confirming the correct hotel. Everyone at the hotel was so warm and helpful!
5 out of 5
by Edfrom Oxford

lovely christmas

Posted Dec 31, 2013 on Hotels.com
Awesome hotel stayed over Xmas and on Xmas eve they brought a card and gift which we did not expect would stay again It's not a cheap hotel
5 out of 5
for Overnight Stay Before Destination
by A verified travelerfrom Fredrikstad

Det eneste hotellet vi vil bo på i Nairobi!

Posted Sep 17, 2013 on Hotels.com
Dette er et hotell hvor du føler deg velkommen og nesten som hjemme. Utrolig avslappenede i hotellets hage, som en edens hage. Nydelig mat. Vi har bodd her 3 ganger og kunne ikke tenke oss å bo på noe annet hotell i Nairobi.
3 out of 5
by Rfrom UK

Not that special

Posted Sep 9, 2013
Pros: It was an oasis in Nairobi, fairly close to city centre.
Cons: Views not that special and not really that large. Views disappointing. Only one chair in a double room. Bathroom restocking very inconsistent.
Location: Good location for city facilities/banks/offices etc. Near to local restaurants serving African food (much better value than food in the Norfolk).
Whilst the Norfolk was nice and a real oasis in the city of Nairobi the rooms didn't offer any more than Travel Lodge or Premier Inn. The view was disappointing and the buffet breakfast was disappointing.