Nairobi Serena Hotel (Nairobi, Kenya)

Rooms & Rates

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Room type

Deluxe Room


		1 queenCotton linens. Windows open to view of the city and garden. 21-inch LCD television with premium satellite channels. Complimentary wireless Internet access. Laptop-compatible safe. Minibar. Separate bathtub and shower. Bath amenities include phone, hair dryer, and designer toiletries. Bathrobes. Air conditioning.

Superior Room


		1 queenCotton linens. Windows open to view of the city and garden. 21-inch LCD television with premium satellite channels. Complimentary wireless Internet access. Laptop-compatible safe. Minibar. Separate bathtub and shower. Bath amenities include phone, hair dryer, and designer toiletries. Bathrobes. Air conditioning.

Executive Suite


		1 kingCotton linens. Windows open to view of the city and garden. 21-inch LCD television with premium satellite channels. Complimentary wireless Internet access. Laptop-compatible safe. Minibar. Separate bathtub and shower. Bath amenities include phone, hair dryer, and designer toiletries. Bathrobes. Air conditioning.

Garden Suite


		1 queenCotton linens. Windows open to view of the city and garden. 21-inch LCD television with premium satellite channels. Complimentary wireless Internet access. Laptop-compatible safe. Minibar. Separate bathtub and shower. Bath amenities include phone, hair dryer, and designer toiletries. Bathrobes. Air conditioning.

Business Suite


		1 kingCotton linens. Windows open to view of the city and garden. 21-inch LCD television with premium satellite channels. Complimentary wireless Internet access. Laptop-compatible safe. Minibar. Separate bathtub and shower. Bath amenities include phone, hair dryer, and designer toiletries. Bathrobes. Air conditioning.

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There is only room left for . More rooms of this type may be available at higher rates. There are only rooms left for . More rooms of this type may be available at higher rates.

Hotel Policies & Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

Policies

Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Barclaycard accepted
Check-in time starts at 11 AM
Check-out time is 10 AM
Access accepted

Awards and Affiliations

The property is a member of the Leading Hotels of the World.

Accessibility Options

To make requests for specific accessibility needs, complete the “Special or Accessibility Requests” section of “Trip Preferences” when you book your hotel.

Accessible bathroom

In-room accessibility

Property Amenities

Nairobi Serena Hotel features a restaurant, serving breakfast, lunch, dinner, and Sunday brunch. The property has 3 dining venues. A complimentary breakfast is served each morning. The property provides room service. The full-service spa at this 5.0-star property features massage and treatment rooms, facial treatments, body treatments, and beauty services. In addition to an outdoor pool and a children's pool, Nairobi Serena Hotel provides a health club, a sauna, and a steam room. Business-related amenities at this 5.0-star property include complimentary wireless Internet access, a business center, a technology helpdesk, and technology support staff. Meeting facilities include conference rooms, a ballroom, and meeting rooms for small groups. Transportation options at this 5.0-star property include an airport shuttle (surcharge) (available on request). Nairobi Serena Hotel also offers a bar/lounge, a poolside bar, and spa services. Onsite parking is complimentary.

Nairobi Serena Hotel has designated areas for smoking (fines may apply for smoking in non-smoking areas).

Room service
Parking (free)
Self parking
Business center
24-hour front desk
Safe-deposit box at front desk
Number of floors - 3
Hair salon
Business services
Babysitting or child care
Concierge services
Restaurant(s) in hotel
Shopping on site
Number of restaurants - 3
Bar/lounge
Complimentary breakfast
Airport transportation (surcharge)
Full-service health spa
Wireless (high-speed) Internet access - complimentary
Total number of rooms - 183
Audio-visual equipment
Ballroom(s)
Swimming pool - outdoor
Beauty services
Coffee shop or café
Complimentary newspapers in lobby
Multiple large conference rooms
Currency exchange
Doorman/doorwoman

Elevator/lift
Event catering
Express check-in
Express check-out
Gift shops or newsstand
Health club
Technology support staff
Designated smoking areas
Airport transportation
Front desk hours
On-site medical assistance available
Tours/ticket assistance
Laundry facilities
Massage - spa treatment room(s)
Multiple small meeting rooms
Poolside bar
Porter/bellhop
Number of meeting/conference rooms - 5
Sauna
Security guard
Garden
Piano
Photocopy machines
Spa services on site
Steam room
Swimming pool - children's
Swim-up bar
Technology helpdesk

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Rooms

Nairobi Serena Hotel offers 183 guestrooms. Guestrooms are individually furnished. 21-inches LCD televisions come with premium TV channels. Business-friendly rooms are equipped with complimentary wireless Internet access and direct-dial phones. Guestrooms have coffee/tea makers. Bathrooms include separate bathtubs and showers, bathrobes, and designer toiletries. Complimentary bottled water is provided in room. Guestrooms provide minibars. Other amenities include bathroom phones and complimentary newspapers. Some guestrooms have city and garden views. Services include a turndown service, in-room massage, and wake-up calls.

Room Amenities

Hair dryer
Complimentary newspaper
Air conditioning
Premium television channel(s)
Minibar
Satellite television service
Direct-dial phone
Complimentary bottled water
Coffee/tea maker
Wake-up calls
Turndown service
Designer toiletries
Bathroom phone
Bathrobes
Extra towels/bedding in room
Makeup/shaving mirror

In-room massage available
Separate bathtub and shower
Bathroom scale
In-room childcare (surcharge)
Electronic/magnetic keys
Window opens
Welcome amenities
Cribs (infant beds) available
Smoking permitted
In-room safe (laptop compatible)
Wireless high-speed Internet access (complimentary)
Individually furnished
LCD television
City view
Garden view

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Dining

Nairobi Serena Hotel has 3 restaurants serving breakfast, lunch, dinner, and Sunday brunch. Room service is available. Mandhari restaurant is one of Nairobi's finest fine dining restaurant

Guests are offered a complimentary breakfast.

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Spa

Nairobi Serena Hotel has a full-service spa featuring massage and treatment rooms, facial treatments, and body treatments. A fully equipped Gym and studio rooms are available.

Body treatments

Facial treatments

Verified Reviews: All guest reviews are verified as submitted by our customers and reflect their stay at Nairobi Serena Hotel

4.4

out of 5

avg. guest rating

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Showing 1 - 5 results (of 5)

Ahmed M from Dubai

3.0

out of 5

“Noisy”

The transportation to and from the hotel is a bit higher then what should be. The rooms are not so quite and early morning as soon the rooms are free they start to with the cleaning making a lot of noise as well. No flexibility in case you what to make late checkout . Breakfast buffet is good. The price do not justify the quality.

Felice T from Lebanon

4.0

out of 5

“Friendly staff, pls refurbish”

I spent 4 nights at the Serena and overall had a positive stay. I would have liked to see more and better choices of restaurants. Breakfast buffet was complete but dull. The location of the hotel I found to be v. Good and the grounds around welcoming. The time has definitely come for a total make-over of the whole place.

A Traveler from Egypt

5.0

out of 5

“business traveller- will use again”

Although only 1 night stay, extremely satisfied with the hotel, cleanliness, courteous and helpful staff, good meals.

Area recommendations

here, central and secure.

A Traveler from Las vegas

5.0

out of 5

“Great”

Amazing hotel.One of the best.

Traveler's tip

Elephant orphanage and Gyraffe Center are a lot of fun.

A Traveler from Johannesburg,South Africa

5.0

out of 5

“Nairobi's Jewel”

I thought this was an excellent hotel. I was particularly impressed by the courteous service throughout the hotel. The hotel restaurant was particularly good providing a great service and excellent food. I would particularly recommend this hotel.

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