Ratings based on 45 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
4.5 Service & staff
4.0 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Great location for business travellers.

Posted Sep 5, 2014
When I booked Heron for a short stay I didn't expect much but was pleasantly surprised by the great hospitality and excellent service standards the hotel offers. I particularly loved it's proximity to the CBD and convenience, but also the hotel decor, good solid furnishings and impressive maintainance were an added bonus. My double room was grand, very clean with all the necessary mord cons offered in major higher rated hotels. The only thing lacking was an iron which I had to request and they happily supplied instantly. Highly recommend.
5 out of 5
Recommended
for Business Travelers
by wendy from denver

Great Hotel and staff

Posted Jul 31, 2014 on Hotels.com
The staff especially the front desk were so accommodating. It was relaxing and peaceful. The hotel decor was beautiful. The room service food was ok it did arrive hot. Also the shower leaked a lot got the bathroom floor soaked. All in all it was very nice and we can't wait to go back.
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Very nice

Posted Jul 21, 2014
Pros: Everything.
Cons: Nothing.
Location: Hotel is within walking distance to downtown and Uhuru Park.
I have absolutely nothing bad to say about this hotel.
5 out of 5
Recommended
by Dean from Canada

The Place to Stay in Nairobi

Posted Jun 30, 2014 on Hotels.com
Great Hotel - excellent service, helpful staff. Great food and excellent prices.
5 out of 5
Recommended
by Dean from Canada

Great Hotel

Posted May 17, 2014 on Hotels.com
Great Hotel BUT I wouldn't stay there in summer months due to the fact that it doesn't have AC!! Oct - May should be no problem at all. Nice staff good food.
5 out of 5
Recommended
for Business Travelers
by Aurelia from Bonn

Great location, nice facilities, comfortable rooms

Posted Mar 11, 2014 on Hotels.com
I stayed in this hotel for 11 nights for a business trip. I was at first hesitant about some things, such as the lack of AC (absolutely not a problem). This hotel turned out to be a great selection -- nice facilities, nice rooms, great service including good WiFi. Perhaps best of all is the location -- I managed to avoid a lot of traffic even traveling in rush hour. Highly recommend, including for solo female travellers such as myself. Have also stayed during this trip at Heminways Nairobi and Sarova Stanley, this three star hotel that punches above its weight was my favourite experience.
3 out of 5
Recommended
by Liz from New York, USA

Great service, Good Amenities, Poor Room

Posted Feb 20, 2014 on Hotels.com
The staff here is very hospitable and takes get effort to ensure your comfort and satisfaction. The Gym is really lovely - everything worked perfectly and it was well maintained and clean with a steam and good showers. The restaurant has good service and an interesting menu and breakfast was really delicious. The main drawback relates to the quality of the rooms. My shower was leaky so the floor was always very wet in the bathroom. The walls do not provide any sound buffers so you can hear people moving about in their rooms and using their showers early in the morning, and therefore it isn't that restful. Also, my room didn't have AC which I thought surprising given the price of the room.
4 out of 5
Recommended
for Everyone
by Wens from Adelaide

Nice Hotel with friendly staff

Posted Feb 18, 2014
Very comfortable Hotel. Would have been nice to access local newspaper in the lobby.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Good place near city centre

Posted Feb 18, 2014
Pros: The room included a breakfast buffet. It was generous and eclectic, with fresh tropical fruits and made-to-order omelets prepared on the terrace.
Cons: The coffee. No screens on windows prevented taking advantage of beneficial natural ventilation after dark.
Location: Don't miss Nairobi National Park!
The hotel staff were polite and helpful. My room was neat and clean. Having a taxi available inside the hotel compound was a definite plus. I found services such as laundry to be reliable. There was a pleasant sitting area under large trees that had snack and beverage service. There was a well equipped fitness center with a trainer on staff. The pool was small, but clean, with space around it to relax in. Internet was included (though it bogged down a bit some evenings).
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Good place near city centre

Posted Feb 18, 2014
Pros: The room included a breakfast buffet. It was generous and eclectic, with fresh tropical fruits and made-to-order omelets prepared on the terrace.
Cons: The coffee. No screens on windows prevented taking advantage of beneficial natural ventilation after dark.
Location: Don't miss Nairobi National Park!
The hotel staff were polite and helpful. My room was neat and clean. Having a taxi available inside the hotel compound was a definite plus. I found services such as laundry to be reliable. There was a pleasant sitting area under large trees that had snack and beverage service. There was a well equipped fitness center with a trainer on staff. The pool was small, but clean, with space around it to relax in. Internet was included (though it bogged down a bit some evenings).