Ratings based on 55 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
for Business Travelersby A verified traveler from ohio
Nairobi center cityPosted Aug 10, 2014
Pros: Clean room, good food
Location: Center city
Large clean room, staff very capable , friendly and available Would definitely stay again
for Everyoneby A verified traveler from Moscow
Posted Aug 7, 2014
The hotel is very comfortable, not very modern, quite old and famous. It is located in the city center
for Personal Eventby JF from London
great hotel excellent service friendly and helpfulPosted Apr 29, 2014 on Hotels.com
absolutely great .. clear that alot of focus on training , and quality of service
for Business Travelersby Juani from Maryland
The crown jewel of Kenyan hotels! ...Maybe Africa!Posted Apr 9, 2014
Pros: ...Everything! Especially the attention given to security and the warm and courteous reception from all staff members.
Cons: I can't think of anything needing improvement.
Location: ...Centrally located with easy access to other business venues (i.e. banks).
I cannot adequately describe the level of outstanding service I received during my recent stay at The Sarova Stanley. Added to the Victorian architecture, elegance and beauty of the hotel itself, was the high level of professionalism, courtesy, and world class hospitality which far exceeded my expectations. Security, housekeeping, attention to detail concerning meals, overall service and impeccable maintenance, coupled with warm greetings and smiles from all staff members made my trip to Kenya an unforgettable one. This is simply a well-managed hotel with an emphasis on customer satisfaction and safety. Kudos to all!!!
for Everyoneby mmy from dar
Good alternatives within same packagePosted Mar 20, 2014
Delay in getting the room, food just ok , room service response very slow
for Everyoneby Tiberius from Germany
Excellent Hotel in central NairobiPosted Mar 6, 2014
All needed facilities, very well trained staff, very friendly
Recommendedby A verified traveler
Great stayPosted Feb 7, 2014 on Hotels.com
great time. we had dinner at Thai Chi. Amazing food and staff!
Recommendedby Andrew from Des moines, IA
A great hotel in NiarobiPosted Dec 19, 2013 on Hotels.com
This hotel is very clean and secure. The staff was extremely friendly, the restaurants in it were very nice, and the rooms were very quiet. They also have a heated pool, and is very close to an Imax and many restaurants. If I go back to Nairobi, I will stay here again.
for Everyoneby Matt from Nanyuki, Kenya
A fantastic city centre hotel near all amenitiesPosted Dec 19, 2013
Pros: Staff, food, location, decor.
Cons: Lamb shank was not as tender as we'd have liked, and tv reception was poor in the room.
Staff were exceptionally helpful, from car parking to giving out Christmas cookies. The pizza and burger in the restaurant were superb, and the gym facilities were more than adequate. We got a map and good directions to the city market and also the Masai market, and without hesitation they sent me to a good sports shop as I'd forgotten my swim shorts. Will definitely stay again next time I'm in Nairobi, and will probably go once every few months just to get away from things but whilst staying in the city.
for Personal Eventby Gordonuk from London
A proper 4star hotel!Posted Dec 12, 2013 on Hotels.com
The Stanley is far better than the Hilton where I was staying and much better value. Wi fi and breakfast r included which they r not at the Hilton and it's modern and well run and the staff r helpful and courteous