Standard Studio Suite, 1 King Bed (Junior Suite) | Egyptian cotton sheets, premium bedding, Tempur-Pedic beds, free minibar
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Reviews of Tribe Hotel

5 out of 5
Tribe Hotel
Limuru Road, The Village Market, Gigiri, Nairobi

Reviews

8.8

Excellent

Rating 10 - Excellent. 100 out of 184 reviews" "
Rating 8 - Good. 55 out of 184 reviews" "
Rating 6 - Okay. 19 out of 184 reviews" "
Rating 4 - Poor. 6 out of 184 reviews" "
Rating 2 - Terrible. 4 out of 184 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the design of the building and the interior decor, the ambience is relaxed and the staff attentive.
Stayed 1 night in Apr 2024
Response from Isaac on Apr 15, 2024
Dear Ann: Thank you for picking The Tribe for your stay; we are delighted that you enjoyed our design. Thank you for taking the time to recognise our team's attentiveness. I look forward to seeing you again. Isaac NabiRDM

10/10 Excellent

Barbara, Phoenix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind, helpful and friendly staff
Stayed 8 nights in Mar 2024

10/10 Excellent

Sylena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service was amazing at Tribe!
Stayed 1 night in Mar 2024

10/10 Excellent

Jessica

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish I could give the Tribe hotel more than 5 stars. I have stayed at some of the best hotels around the world and the service at The Tribe is the best I’ve ever experienced. From the time I made our reservation to the minute we got dropped back at the airport, we felt like royalty. Our Chieftains (that’s what they call their team members) were superb! Baraka at the front desk was an absolute delight. His positive attitude and willingness to help with whatever was needed made it a pleasure to interact with him each day. The rest of the front desk team - Jackie, Leah, and Barbara all made us feel like we were part of the Tribe family and constantly went above and beyond to make us feel like we were valued customers. Joel from the transport and excursions team is an absolute gem. We booked several excursion and airport transfers through him. We had to make several changes prior to arrival and while we were there, and his responsiveness and willingness to make changes minute to minute really helped make our time in Nairobi seamless and incredibly enjoyable. Lastly, Ivy, our driver and guide for three days, was the BEST! Aside from being a safe driver, she was so much fun to spend time with. She is funny, knowledgeable, and overall lovely person. In addition to the wonderful team, the hotel is stunning with beautiful artwork all around the hotel. The architecture and room design make it feel like you are staying in a beautiful art gallery. The location is fantastic and it felt
Stayed 3 nights in Feb 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 27 nights in Jan 2024

8/10 Good

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was really good and the rooms were cozy. Overall a good stay. Right next to the mall gave plenty of things to see and do.
Stayed 2 nights in Feb 2024

10/10 Excellent

Songhai

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our 2 story suite was lovely. The only complaint is that the shower was plugged or something and flooded often.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jean

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in Nairobi
The Tribe is an amazing property in the Embassy District of Nairobi- safe, beautiful and relaxing. They have an excellent new Spa, Kaya.
Stayed 5 nights in Jan 2024

10/10 Excellent

lucille

Stayed 5 nights in Dec 2023

10/10 Excellent

Jean

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A favorite place for business and leisure.
The Tribe is beautifully located in the Gifiri district convenient to great shopping and amazing restaurant. I am especially excited that they now have the Kaya Spa onsite and it is lovely. A shout out to many of my favorite staff including Phillippe and Purity at Jiko Restaurant!
Stayed 2 nights in Dec 2023

10/10 Excellent

Maya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the location and the ambiance. Very close to the village market. Safe to walk around. Staff was very friendly and helpful. Breakfast was good. We will definitely stay there again.
Stayed 2 nights in Sep 2023

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff makes the place!!!
The staff was absolutely excellent. They went above and beyond. My wife and I truly appreciated it. I would definitely stay again.
Stayed 3 nights in Aug 2023
Response from One Planet One Tribe on Aug 28, 2023
Thank you for choosing to stay with us and that you cherished every moment at Tribe we look forward for your return!!

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s really well done and artistic. The staff is great and the food was very good.
Stayed 2 nights in Jul 2023
Response from Tribe Hotel on Aug 7, 2023
Thank you for taking time to review us we really appreciate and value your feedback.We look forward tom hosting you in the near future.

8/10 Good

Hellen

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front office staff and the bellhops are super helpful, very friendly and knowledgeable. Real key to the client service experience here. Francis was great. Really lovely and quiet hotel. Tasty and wide variety of food options - pricy though. Great amenities and facilities. Our bathroom in room 502 was smelly at times though as the drain vent let in air. We didn’t receive our VIP Access gifts or amenities. I just remembered that we were entitled to these when prompted to do this review. A reminder at the hotel would have been nice. We are happy with our overall experience.
Stayed 4 nights in Jul 2023
Response from One Planet One Tribe on Jul 11, 2023
Thank you for taking time to share your honest feedback on your experience while staying with us. We look forward to host in the near future as we ensure to correct the pointed out issue and give a holistic experience once again

10/10 Excellent

Maxine

Stayed 3 nights in Jun 2023
Response from One Planet One Tribe on Jul 11, 2023
Thank you for choosing to stay with us. We look forward to hosting you again.

10/10 Excellent

Adam

Stayed 2 nights in Jun 2023
Response from One Planet One Tribe on Jul 11, 2023
It was our pleasure to host you while in Nairobi, we look forward to having you again.

10/10 Excellent

Harminder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Stay, amazing food and staff
Absolutely amazing comfortable room. Staff were extremely friendly and looked after us very well. The food was great also.
Stayed 2 nights in Jun 2023
Response from Tribe Hotel on Jun 15, 2023
We greatly appreciate your feedback, as we look forward to host in the near future.

8/10 Good

Omar

Traveled with group, Business traveler
Liked: Cleanliness, staff & service
Was good ,, breakfast was expensive per day but cheaper walking
Stayed 3 nights in May 2023
Response from Peter on May 29, 2023
Dear OmarMany thanks for choosing to stay with us and for taking time to share feedback with us.We have taken note and look forward to hosting you again very soon.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff for the most part was great. We especially appreciated Barbra our Chieftain who escorted us from the airport to the hotel via the hotel shuttle.
Stayed 2 nights in May 2023
Response from Peter on May 29, 2023
Many thanks David for choosing to stay with us and for your great feedback.We look forward to hosting you again soon

10/10 Excellent

Dimitri

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from Tribe hotel on May 18, 2023
Thank you for choosing to stay with us.We look forward to hosting you again soon.

6/10 Okay

Dennis

Stayed 5 nights in May 2023
Response from Tribe hotel on May 18, 2023
Thank you for choosing to stay with us.We look forward to hosting you again soon.

8/10 Good

Tim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quintessential space with great service. The room service menu could be better..
Stayed 3 nights in Apr 2023
Response from Peter on May 3, 2023
Many thanks Tim for choosing to stay with us and for taking your time to review us.We look forward to hosting you again in the near future.

10/10 Excellent

Chad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tribe is a great hotel in a safe part of Nairobi with Village Market next door, which has so many great dining options and a supermarket and plenty of other shops, as well as a Masai market on Fridays.
Stayed 3 nights in Apr 2023
Response from Peter on Apr 6, 2023
Many Thanks Chad for rating us very highly.We look forward to hosting you again very soon.

10/10 Excellent

Salem

Stayed 1 night in Mar 2023
Response from Peter on Mar 29, 2023
Thank you Salem for choosing to stay with us and for your your positive review.We look forward to hosting you again in the near future

10/10 Excellent

seong ho

Stayed 4 nights in Mar 2023
Response from Peter on Mar 24, 2023
Thanks Seong Ho,we appreciate your feedback and look forward to hosting you again very soon

10/10 Excellent

James

Stayed 2 nights in Mar 2023
Response from Peter on Mar 23, 2023
Dear JamesMany thanks for taking you time to review us.We look forward to hosting you again in the near future.

10/10 Excellent

Salvatore

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value
Excellent mattress and great vibe enjoyed The people
Stayed 1 night in Mar 2023
Response from Peter on Mar 11, 2023
Dear SalvatoreMany thanks for taking your precious time to give us feedback.We note that you enjoyed the mattress, the vibe and our staff.We look forward to hosting you again in the near future.Warm regards

8/10 Good

Christopher

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was charged a deposit with Expedia and the hotel pretended like I wasn’t and I had to pay the full amount. In the end I was charged the correct amount but they could have better explained how the deposit/card hold with Expedia works. As many people use Expedia, the front desk staff should be better educated on how it works so they can clearly explain it to guests. I wasted time with the hotel and Expedia figuring it out. Otherwise, great location, beautiful place and good food.
Stayed 5 nights in Feb 2023
Response from Peter on Mar 1, 2023
Dear ChristopherWe highly appreciated you taking your valued time to give us feedback. We have noted both the positive and missed opportunities and deeply regret the inconvenience caused.We shall retrain the Front office team on the issue raised.We look forward to hosting you again in the near future.Warm regards

10/10 Excellent

Ahmed

Stayed 2 nights in Feb 2023
Response from Peter on Feb 20, 2023
Dear Ahmed,Thank you for taking time to share with us your review about your experience with us, we value your feedback and hope to see your again for another wonderful stay with us. Best regards,Guest Services Team.

8/10 Good

dan

Traveled with group
Liked: Cleanliness, staff & service, amenities
Very beautiful property, lovely staff, great amenities. Points off for COLD shower. About half my showers in 4 nights stay were room temp water navy showers.
Stayed 1 night in Feb 2023
Response from Peter on Feb 17, 2023
Dear DanWarm greetings from TribeMany thanks for taking your valuable time to offer us feedback. We take note of the compliments as well as the issue of the water temperature. Our Maintenance team looked into it and had it rectified. We apologize for the inconvenience caused and look forward to hosting you again in the very near future

10/10 Excellent

Ayman

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After some issues during check in, the remaining of the stay was great.
Stayed 2 nights in Nov 2022
Response from Peter on Nov 15, 2022
Dear AymanThank you for taking your precious time to give us feedback. We have noted you had issues during check in which were resolved.We are glad that you enjoyed your stay and look forward to hosting you again in the near future.Warm regards

6/10 Okay

Athar Ahmad

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in May 2022
Response from Peter on May 9, 2022
Dear Athar Many thanks for choosing to stay with us and for taking your time to give us feedback which we have taken seriously and have put measures in place to avoid reoccurrence. We look forward to hosting you again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Very friendly and helpful staff, nice and clean room. The food was also very good.
Stayed 1 night in Mar 2022
Response from Peter Njenga on Apr 5, 2022
Thank you for choosing to stay with us and for taking your precious time to send us a very positive review. We are grateful and endeavor to better our standards. Warm regards

10/10 Excellent

Hannah

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Staff is extremely friendly. Rooms are exceptional and very clean.
Stayed 1 night in Mar 2022
Response from Peter Njenga on Mar 29, 2022
Dear Hannah Warm greetings from Tribe Many thanks for choosing to stay with us and for taking your precious time to send us a very positive review. We look forward to hosting you again very soon Warm regards

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous, relaxing, great service! We will definitely be back again!
Stayed 2 nights in Dec 2019

8/10 Good

Riccardo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tribe Hotel deserve a visit.
Just two days. The hotel itself is really awesome. Service excellent. Overall very good quality. The Restorant not outstanding.
Stayed 2 nights in Mar 2020
Response from Guest Ambassador on Mar 9, 2020
Dear Riccardo, Thank you so much for your wonderful review! We all hope to welcome you back soon again, and we are honoured to have a Tribe ambassador such as yourself. Warm regards, Hanna Ek One Planet One Tribe

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
outstanding hotel
Highly recommend this hotel. It has everything to offer from amazing staff, free shuttle to shop and nearby locations, full free breakfast and amazing room accommodations with very comfortable bed.
Stayed 3 nights in Feb 2020
Response from Guest Ambassador on Mar 5, 2020
Dear Guest, Thank you for taking the time to write this wonderful review! It is a pleasure to read that you enjoyed the nearby locations, that you were comfortable in your room and that you commend our team. We are thrilled to receive your positive feedback and will certainly share it with the entire team. We hope to welcome you back soon. Warm regards, Hanna Ek One Planet One Tribe

10/10 Excellent

Kirsty

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay
This feels like a luxe business hotel; very well decorated, amazing food, good rooms. The spa was also excellent!
Stayed 1 night in Jan 2020
Response from Guest Ambassador on Feb 27, 2020
Dear Kirsty, Thank you so much for your wonderful review! We will make sure to pass your encouraging feedback to the entire team. Thank you for staying with us, we hope to welcome you back soon! Warm regards, Hanna Ek One Planet One Tribe

6/10 Okay

Hiroko

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2020
Response from Guest Ambassador on Feb 14, 2020
Dear Hiroko, Thank you for your review! We appreciate your comments and will certainly use the same to improve our services. We hope to welcome you back soon. Warm regards, Hanna Ek One Planet One Tribe

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly small, with character and filled with African art.
Stayed 2 nights in Feb 2020
Response from Guest Ambassador on Feb 10, 2020
Dear Guest, Thank you so much for your review! We are thrilled to hear that you enjoyed your stay and our collection of African artefacts. We hope to welcome you back soon. Warm regards, Hanna Ek One Planet One Tribe

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was operated by exceptionally friendly staff who were more than accommodating in every question and concern I posed. The hotel was clean and also provided a delicious breakfast and coffee service every day. Overall I had a fabulous experience and would stay again.
Stayed 3 nights in Dec 2019
Response from Guest Ambassador on Jan 31, 2020
Dear Guest, Thank you so much for taking the time to review your stay with us! We are so excited to hear that you had a fabulous experience, and that you enjoyed our scrumptious breakfast. We hope to welcome you back soon. Warm regards, Hanna Ek Guest Ambassador

8/10 Good

Chris, Seattle

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff! Very accommodating! Needed a room change and Kate made it happen with a upgrade.
Stayed 2 nights in Jan 2020
Response from Guest Ambassador on Jan 31, 2020
Dear Chris, Thank you so much for your fantastic review! It was our pleasure hosting you and we look forward to welcoming you back soon. Thank you for your encouraging feedback, we will make sure to pass it to the entire team. Warm regards, Hanna Ek Guest Ambassador

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had been wanting to stay here for years after previously living in Nairobi. It did not disappoint! Staff were all wonderful, especially Erick at the security / lobby area. Location is fantastic. Will hopefully be back again!
Stayed 2 nights in Jan 2020
Response from Guest Ambassador on Jan 21, 2020
Dear Guest, We are thrilled to receive your wonderful review! Thank you so much for taking the time to extend your positive feedback to us. It was our pleasure hosting you, and we can't wait to welcome you back! Warm regards, Hanna Ek One Planet One Tribe

8/10 Good

Mindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Guest Ambassador on Jan 9, 2020
Dear Mindy, Thank you for your review! We look forward to welcoming you back at Tribe. Warm regards, Hanna Ek One Planet One Tribe

10/10 Excellent

Staale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Guest Ambassador on Jan 6, 2020
Dear Staale, Thank you so much for taking the time to review your stay with us! We look forward to welcoming you back soon. Warm regards, Hanna Ek One Planet One Tribe

10/10 Excellent

Audrey, New York

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A gym and tub as some rooms Otherwise would stay there anytime and recommend
Stayed 1 night in Dec 2019
Response from Guest Ambassador on Dec 9, 2019
Dear Audrey, Thank you so much for reviewing your stay with us! We appreciate your positive feedback and will forward it to the entire team. Looking forward to welcoming you back soon. Warm regards, Hanna Ek One Planet One Tribe

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couples trip and bday
I stayed here after staying at best western in the city. Tribe was a getaway from the city and safari life and a good reload luxury time right before going back home. The service was superb, beyond my expectations and food was delicious! I am telling everyone to go here and most definitely get a spa treatment. The only thing I would say is don’t use their shuttle service. We were charged 80usd to go to the mall which is an uber ride of 5-8 usd
Stayed 1 night in Nov 2019
Response from Guest Ambassador on Dec 9, 2019
Dear Krista, Thank you so much for your lovely review! We are thrilled to hear that you and your husband had a relaxing luxurious time with us. Thank you for commending our services and the food at our Jiko restaurant. I will make sure to pass your encouraging feedback to the entire team. We are honoured to have a Tribe ambassador such as yourself. Looking forward to welcoming you back to the Tribe family soon! Warm regards, Hanna Ek One Planet One Tribe

10/10 Excellent

KrisnMook

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a person who travels and dines a lot, customer service and ability to assist others is very important. While at my stay at Tribe, which was a recommendation from Nomadness Travel Tribe, I had a luxurious experience. It was a break from the busy city of Nairobi and Safari adventures. It was place to wine down and celebrate my hubby’s birthday. Thanks to Philip, Grace, housekeeping, reception, security, the shuttle drivers, everyone who made us feel safe, welcomed and appreciated. We will be back soon.
Stayed 1 night in Nov 2019
Response from Guest Ambassador on Nov 25, 2019
Dear KrisnMook, Thank you so much for taking the time to review your stay with us! We are thrilled to hear that your experience was luxurious and that you had time to unwind from the busy city and safari adventures. Thank you for letting us be a small part of your husband's birthday celebration. We hope to welcome you back soon. Warm regards, Hanna Ek One Planet One Tribe

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is very safe to stay in Tribe. At times there are miscommunications between departments but the staff there are always trying to help and resolve the issues.
Stayed 6 nights in Nov 2019
Response from Guest Ambassador on Nov 21, 2019
Dear Guest, Thank you for taking the time to review your stay with us. We appreciate your positive feedback and your good comments on where we can improve our services. Thank you for commending our team, I will make sure to pass your encouraging comments to everyone! We hope to welcome you back soon. Warm regards, Hanna Ek One Planet One Tribe

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Guest Ambassador on Nov 14, 2019
Dear William, Thank you for your fantastic review! We are so glad that you had a wonderful stay with us at Tribe. We look forward to welcoming you back soon. Warm regards, Hanna Ek One Planet One Tribe