All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Over priced and overrated for what you get . Would not honor reduced nightly rate . Tub backed up . Disgusting
scott
Stayed 1 night in Feb 2024
Response from GM on Feb 22, 2024
I am sorry that you did not have a great stay. We're going through a challenging period to get the hotel renovated (1/4 done) and it clearly frustrated you, I am sorry.
Nothing but good things. Very happy with my stay so far.
Jeff
Stayed 1 night in Jan 2024
Response from GM on Jan 25, 2024
Wow, thank you for the kind words. We look forward to welcoming you back.
10/10 Excellent
Scott
Jan 22, 2024
Liked: Cleanliness, staff & service
We loved our stay. The staff were very friendly, professional and accommodating. Bed was too soft for my wife yet perfect for myself. The only thing that frightened my wife was the walk to the parking because of the continuous transient activity in the area.
Scott
Stayed 2 nights in Jan 2024
Response from GM on Jan 23, 2024
I saw your note about the parking garage and I am sorry. We're desperate to get the parking elevator back in service, its 2 years old and its taking to long to get a part. Please accept my apology.
6/10 Okay
Alvin
Jan 20, 2024
Alvin
Stayed 1 night in Jan 2024
Response from Jane on Jan 21, 2024
Hi AlvinPlease contact us directly at the hotel so we can get some feedback from you regarding your stay. We take our guests feedback very seriously and are hoping to speak with you directly regarding any issues you had while staying with us
Thank you for the excellent review Tracy, we have started renovations on our rooms and are all looking forward to seeing you again so we can showcase our new look!! :) Hope to see you soon
Thank you so much for the amazing review Clifford. We are all looking forward to seeing you again soon :)
2/10 Terrible
Beth
Traveled with partner
Dec 11, 2023
Our plane was cancelled due to fog and we were not able to make it to the property. They would not consider any credit or refund because I booked with expedia instead of directly property. They would. Ot
Beth
Stayed 1 night in Dec 2023
Response from Front Office Manager on Dec 11, 2023
Hello, We apologize that you were not able to make it to our hotel for your booking. Please note that if you are booking through an online travel agency we are not able to refund your booking. You would have to go through the online travel agent you booked through. In this case expedia. Please contact the hotel directly and speak to the Front Office Manager or the Front Office Supervisor for more details. Thank you
10/10 Excellent
Alison
Traveled with family
Dec 10, 2023
Alison
Stayed 1 night in Dec 2023
Response from Jane on Dec 10, 2023
Thank you Alison for the excellent review! We all hope to see you again soon :)
We arrived just before 11 and the door was locked and the front desk clerk could clearly see we were trying to get in but ignored us until we rang the bell then I asked him why the door is locked and he said for his safety so it didn’t really give me the greatest feeling since I was there with my young son but I didn’t feel unsafe in the least. But it just struck me as odd. Otherwise this was an ok location
Jacob
Stayed 1 night in Nov 2023
Response from GM on Nov 28, 2023
Like most downtown hotels in Nanaimo, we restrict access to the building for people with key card access. We do this more to lessen the traffic to the washrooms for non-hotels guests late night.
Everything was fantastic, except the bathroom door head looks like finger print lipstick marks on it, the back of one of the beds the paint was peeling apart looked kind of gross, other than that it was an absolutely fantastic day and we had a good time thank you
Stayed for one night on vacation. Close to old town tourist attractions and walking the warf. Front desk let us check in early at 1 pm with no additional charge. Views of ocean and harbour wonderful. Bed comfortable. Would recommend
Yvette
Stayed 1 night in Nov 2023
Response from Jane on Nov 25, 2023
Thank you for the awesome review Yvette!! There is an excellent street market right behind us during the summer months....another great thing to do! Hope to see you there :)
Clean, very convenient location next to Harbour, Theater shopping.
Herb
Stayed 1 night in Nov 2023
Response from Jane on Nov 19, 2023
Thank you for such an amazing review Herb!!So glad you enjoyed your stay :)Please note there is an excellent street market right behind us for the better part of the summer season...hope to see you there!
10/10 Excellent
Jeanette
Nov 18, 2023
Jeanette
Stayed 1 night in Nov 2023
Response from Jane on Dec 9, 2023
Thank you Jeanette for the awesome review!! We all hope to see you again very soon :)
I enjoyed the morning view and the breakfast. Close to walk about the area. A little noisy with athletes that were staying for a tournament. I blame them for one elevator not working. It was fine before they got there. But the lack of supervision wasn’t the hotels problem.
Liz
Stayed 3 nights in Oct 2023
Response from GM on Nov 4, 2023
Thank you for the kind words and your understanding about the other guests.