Exterior

Reviews of Coast Bastion Hotel

3.5 out of 5
Coast Bastion Hotel
11 Bastion Street, Nanaimo, BC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 612 out of 1001 reviews" "
Rating 8 - Good. 279 out of 1001 reviews" "
Rating 6 - Okay. 66 out of 1001 reviews" "
Rating 4 - Poor. 27 out of 1001 reviews" "
Rating 2 - Terrible. 17 out of 1001 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Thank you

10/10 Excellent

Lloyd

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The view
Stayed 1 night in Feb 2024
Response from GM on Mar 18, 2024
Thank you

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Thank you

2/10 Terrible

scott

Traveled with group, Business traveler
Disliked: Amenities
Over priced and overrated for what you get . Would not honor reduced nightly rate . Tub backed up . Disgusting
Stayed 1 night in Feb 2024
Response from GM on Feb 22, 2024
I am sorry that you did not have a great stay. We're going through a challenging period to get the hotel renovated (1/4 done) and it clearly frustrated you, I am sorry.

6/10 Okay

Debbie

Traveled with partner
Disliked: Amenities, property conditions & facilities
Very disappointing
Stayed 2 nights in Feb 2024
Response from GM on Feb 5, 2024
I am sorry that you did not have a great stay. Our renovations will hopefully correct and issues you encountered.

10/10 Excellent

Jeff

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing but good things. Very happy with my stay so far.
Stayed 1 night in Jan 2024
Response from GM on Jan 25, 2024
Wow, thank you for the kind words. We look forward to welcoming you back.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service
We loved our stay. The staff were very friendly, professional and accommodating. Bed was too soft for my wife yet perfect for myself. The only thing that frightened my wife was the walk to the parking because of the continuous transient activity in the area.
Stayed 2 nights in Jan 2024
Response from GM on Jan 23, 2024
I saw your note about the parking garage and I am sorry. We're desperate to get the parking elevator back in service, its 2 years old and its taking to long to get a part. Please accept my apology.

6/10 Okay

Alvin

Stayed 1 night in Jan 2024
Response from Jane on Jan 21, 2024
Hi AlvinPlease contact us directly at the hotel so we can get some feedback from you regarding your stay. We take our guests feedback very seriously and are hoping to speak with you directly regarding any issues you had while staying with us

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Jane on Jan 9, 2024
Thank you for the excellent review Tracy, we have started renovations on our rooms and are all looking forward to seeing you again so we can showcase our new look!! :) Hope to see you soon

10/10 Excellent

Madeleine

Stayed 3 nights in Dec 2023
Response from GM on Feb 5, 2024
Thank you

8/10 Good

Sharon

Traveled with partner
Liked: Cleanliness, property conditions & facilities
It was a fine hotel to stay at. Nothing fancy but the price. Location was great to downtown.
Stayed 2 nights in Jan 2024
Response from GM on Jan 8, 2024
thank you

10/10 Excellent

Alexa

Liked: Amenities
Stayed 1 night in Jan 2024
Response from GM on Jan 8, 2024
thank you

10/10 Excellent

Malarie

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Jane on Jan 21, 2024
Thank you for the excellent review Malarie, we hope to see you again soon :)

8/10 Good

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of the Nanaimo harbour from the 7th floor
Stayed 1 night in Jan 2024
Response from GM on Jan 8, 2024
thank you

6/10 Okay

Gert

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from GM on Jan 8, 2024
thank you

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jane on Jan 7, 2024
Thank you for the amazing review Lisa!! We all hope to see you again soon :)

8/10 Good

Ke

Liked: Cleanliness, staff & service, amenities
Response from Jane on Dec 24, 2023
Thank you for the great review Ke! Our renovations have begun and hope to see you again so we can share our beautiful new rooms with you :)

8/10 Good

Larina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jane on Dec 23, 2023
Thank you for the great review Larina, Hope to see you again after our renovations are complete :)

10/10 Excellent

James, manaimo

Stayed 1 night in Dec 2023
Response from Jane on Dec 24, 2023
Thank you for the excellent review James. We are all looking forward to seeing you again :)

10/10 Excellent

Mary

Stayed 1 night in Dec 2023
Response from Jane on Dec 22, 2023
Thank you for the excellent review Mary, we are all looking forward to seeing you again soon :)

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jane on Dec 17, 2023
Thank you so much for the outstanding review!!! Hope to see you again soon :)

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jane on Dec 17, 2023
Thank you for the amazing review Victor!! Looking forward to your next visit! :)

10/10 Excellent

Clifford

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Very good!
Stayed 1 night in Dec 2023
Response from Jane on Dec 14, 2023
Thank you so much for the amazing review Clifford. We are all looking forward to seeing you again soon :)

2/10 Terrible

Beth

Traveled with partner
Our plane was cancelled due to fog and we were not able to make it to the property. They would not consider any credit or refund because I booked with expedia instead of directly property. They would. Ot
Stayed 1 night in Dec 2023
Response from Front Office Manager on Dec 11, 2023
Hello, We apologize that you were not able to make it to our hotel for your booking. Please note that if you are booking through an online travel agency we are not able to refund your booking. You would have to go through the online travel agent you booked through. In this case expedia. Please contact the hotel directly and speak to the Front Office Manager or the Front Office Supervisor for more details. Thank you

10/10 Excellent

Alison

Traveled with family
Stayed 1 night in Dec 2023
Response from Jane on Dec 10, 2023
Thank you Alison for the excellent review! We all hope to see you again soon :)

10/10 Excellent

Marcia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jane on Dec 9, 2023
Thank you for the excellent review Marcia!! We all hope to see you again soon :)

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a nice place. Nice view. Close to a lot of stores.
Stayed 1 night in Dec 2023
Response from Front Office Manager on Dec 7, 2023
Thank you for this amazing review we look forward to your next stay with us

10/10 Excellent

Nidia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Graeat place!
Stayed 1 night in Nov 2023
Response from Front Office Manager on Dec 7, 2023
Thank you for wonderful review we look forward to your next stay with us

10/10 Excellent

Scotia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Front Office Manager on Dec 7, 2023
Thank you for this amazing review we look forward to your next stay with us

6/10 Okay

Glory

Stayed 2 nights in Nov 2023
Response from Jane on Dec 22, 2023
Hi Glory, Thank you for the feedback. We would like to know how we could make your stay more enjoyable next time :)

6/10 Okay

Jacob

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
We arrived just before 11 and the door was locked and the front desk clerk could clearly see we were trying to get in but ignored us until we rang the bell then I asked him why the door is locked and he said for his safety so it didn’t really give me the greatest feeling since I was there with my young son but I didn’t feel unsafe in the least. But it just struck me as odd. Otherwise this was an ok location
Stayed 1 night in Nov 2023
Response from GM on Nov 28, 2023
Like most downtown hotels in Nanaimo, we restrict access to the building for people with key card access. We do this more to lessen the traffic to the washrooms for non-hotels guests late night.

10/10 Excellent

Derek

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice room
Stayed 2 nights in Nov 2023
Response from GM on Nov 28, 2023
thank you

10/10 Excellent

fangzhou, Winnipeg

Liked: Cleanliness, staff & service, property conditions & facilities
wonderful place
Stayed 1 night in Nov 2023
Response from GM on Nov 28, 2023
thank you

8/10 Good

Jillian

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everything was fantastic, except the bathroom door head looks like finger print lipstick marks on it, the back of one of the beds the paint was peeling apart looked kind of gross, other than that it was an absolutely fantastic day and we had a good time thank you
Stayed 1 night in Nov 2023
Response from GM on Nov 28, 2023
thank you for the great feedback

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
It’s all about the waterfront location and the super staff.
Stayed 3 nights in Nov 2023
Response from Jane on Nov 25, 2023
Thank you for the excellent review John!! Hopefully we will all see you again soon :)

10/10 Excellent

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel right on water
Stayed for one night on vacation. Close to old town tourist attractions and walking the warf. Front desk let us check in early at 1 pm with no additional charge. Views of ocean and harbour wonderful. Bed comfortable. Would recommend
Stayed 1 night in Nov 2023
Response from Jane on Nov 25, 2023
Thank you for the awesome review Yvette!! There is an excellent street market right behind us during the summer months....another great thing to do! Hope to see you there :)

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Nov 2023
Response from Jane on Nov 20, 2023
Thank you so much for the amazing review John !! Hope to see you again soon :)

8/10 Good

Anton

Stayed 3 nights in Nov 2023
Response from Jane on Dec 9, 2023
Thank you Anton for the great review! Hope to see you again soo :)

8/10 Good

Amber

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Bed are frim
Stayed 1 night in Nov 2023
Response from Jane on Nov 25, 2023
Thanks for the great review Amber :) hope to see you soon!

10/10 Excellent

Herb

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, very convenient location next to Harbour, Theater shopping.
Stayed 1 night in Nov 2023
Response from Jane on Nov 19, 2023
Thank you for such an amazing review Herb!!So glad you enjoyed your stay :)Please note there is an excellent street market right behind us for the better part of the summer season...hope to see you there!

10/10 Excellent

Jeanette

Stayed 1 night in Nov 2023
Response from Jane on Dec 9, 2023
Thank you Jeanette for the awesome review!! We all hope to see you again very soon :)

10/10 Excellent

John, Red Deer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views, friendly staff. All around good stay.
Stayed 1 night in Nov 2023
Response from GM on Nov 17, 2023
thank you

10/10 Excellent

Bob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great view of the inlet from our room, which itself was larger than we expected. And great having a bar and restaurant in a hotel is a bonus.
Stayed 1 night in Nov 2023
Response from Jane on Nov 12, 2023
Thanks so much for the awesome review Bob!! We are thrilled daily with our amazing views :) Hope to see you again soon

10/10 Excellent

Odeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely lovely staff
Stayed 2 nights in Oct 2023
Response from GM on Nov 11, 2023
thank for those kind words.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located, downtown
Stayed 1 night in Nov 2023
Response from GM on Nov 9, 2023
thank you

10/10 Excellent

Frank

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our room, higher up with a full ocean, city view. Comfortable bed & bedding & clean! Front desk always very helpful!
Stayed 1 night in Nov 2023
Response from Jane on Nov 6, 2023
Thank you for the excellent review Frank, looking forward to seeing you again :)

10/10 Excellent

Melody

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Jane on Nov 6, 2023
Thank you for the fantastic review Melody!! Looking forward to seeing you again :)

10/10 Excellent

Liz

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the morning view and the breakfast. Close to walk about the area. A little noisy with athletes that were staying for a tournament. I blame them for one elevator not working. It was fine before they got there. But the lack of supervision wasn’t the hotels problem.
Stayed 3 nights in Oct 2023
Response from GM on Nov 4, 2023
Thank you for the kind words and your understanding about the other guests.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on Nov 2, 2023
thank you for the 10 rating