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Reviews of Crowne Plaza Nanjing Jiangning, an IHG Hotel

4.5 out of 5
Crowne Plaza Nanjing Jiangning, an IHG Hotel
9 Jiahu East Road, Jiangning District, Nanjing, Jiangsu

Reviews

8.8

Excellent

Rating 10 - Excellent. 55 out of 100 reviews" "
Rating 8 - Good. 36 out of 100 reviews" "
Rating 6 - Okay. 5 out of 100 reviews" "
Rating 4 - Poor. 2 out of 100 reviews" "
Rating 2 - Terrible. 2 out of 100 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Helena

Stayed 1 night in Jan 2023

10/10 Excellent

LEI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
99% Recommend to u guys
Check-in process was fast and great. They provide us 2 cans of soda water. The location was nice and close to Baijiahu Lake, just a 10-min walk could get to entertainment place like Kingmo and 1912 bars area. You can get everything but tissue from your room. It might be the only thing that make this trip imperfect.
Stayed 1 night in Dec 2021

8/10 Good

Cheung Ambrose C

Stayed 1 night in Feb 2021

10/10 Excellent

KRISTIAN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from 宾客关系经理 on Jan 27, 2020
尊敬的宾客,新年好!南京银城皇冠假日酒店感谢您的到来及对酒店的好评。作为一家国际品牌酒店,我们始终把宾客体验放在第一位,您的满意和肯定是对我们最大的支持和鼓励。真诚地期待与您再度相会。

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was fantastic and service was excellent. There were people who could speak English clearly and were very helpful during the stay
Stayed 1 night in Nov 2019
Response from M on Nov 22, 2019
Dear guest, Warm reminder, today the weather is cold and windy at Baijia Lake. If you want to view the lake, please keep warm. I am very happy that we met with you in a sea of people. On one side, you chose us. For us, this is a great encouragement. The meeting has passed, but the flavor we bring you will remain in your heart. Thank you for meeting us in this world of mortals. Why not come to Crowne Plaza Silver City for a Christmas dinner on such a cold winter day and wait for your appointment.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

10/10 Excellent

Shameema

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Lynn on Dec 19, 2018
Dear guest,thank you for your sharing and we are look forward to seeing you again. Best wish for you!

10/10 Excellent

Hui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2018

10/10 Excellent

Horace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in Nanjing Jingling area.
A nice stay
Stayed 1 night in Jul 2018

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
John Smith
I found the room to be a little too warm coming from Ireland I like to sleep in a room temp of 10 but the ac wouldnt provide this temp

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Busy time but great..
Overall it was a great stay for the holiday . So many people but the staff went out of their way to help us. We have lived in China for 4 years so understood the holiday but if you were a traveller for the first time you would of hated it. Ammenities were fine staff helpful.. Food was great even though you might of missed somthing at the smorgasbord due to the hoards .. As many of the reviews have said the hotel is away from the sights but away from the tourist area. Taxis are not expensive and the subway is really close. you can get a Starbucks coffee if you want .. The tourist thing to say...if you plan on going to the Nanjing mascre memorial museum GET THERE early....

10/10 Excellent

Florin, Austin, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury hotel, farther from the crowds
Luxury hotel with on par experience. Most likely would have been 4-5 times more expensive in a big city from the western world. It is however, far from the city attractions (about 45 minutes by subway). Would recommend taxis.

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel!
Nice, clean, western hotel. Great for a business traveller.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel. Great service.
I was really positive surprised to find this good hotel. Well organised, good service, would come again. Thanks for everything.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jason, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and clean hotel. The walking path from hotel to MRT is narrow.

10/10 Excellent

Paul, Hoboken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great oprion if you need to be south of the city
I stayed here because I had a meeting in one of the industrial parks south of the city. This place was clean, nice and clearly new. Breakfast was excellent. There are a lot of foreigners from the companies that have factories in the industrial parks in the hotel but this is not an industrial neighborhood. It should be close to the metro but I think the local station is not yet open. Good value for the money.

10/10 Excellent

MICHAEL, staten island

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
if you go to nanjing, stay here
a seven-minute walk from the Shentayau metro, the hotel makes virtulally all the city's worthwhile sites accessible. there is no need to take a cab from the airport, as the S1 from there, with a change at the last station and a transfer to the number 1 line gets you to shentayau. while there is a 440 -meter walk at the terminus of the airport train, there is an escalator at the shentayau station which will zip you up the 94 stairs. from the exit (only one), turn right, walk one long block, turn left , and go another 170 meters. on the way you will pass a shopping mall, as well as many other shops. rooms are spacious with all amenities. concierge fox (yes, fox) speaks english, and can give info on directions to all major sites. if i'd ever return, i'd stay here.

10/10 Excellent

Kok yat, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Easy access to nice malls. Taxis easily available but can also be booked through concierge . Very pleasant and helpful staff.

10/10 Excellent

Jonathan, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent

10/10 Excellent

Jonathan, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and quite Excellent

8/10 Good

Deepak, mumbai - india

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stay at american hotel with english speaking satff
i was surprised that i could not find a single person at BAR counter or in restraraunt who can speak in english , no one new a what is the meaning of chips , wafer , cold ice , toast . grill - very frustrated about how to order food , one of the main reason for me to select foreign hotel chain is find some one can speak in english . also disappointed no english channel for tourist . next time i have think twice before decide to stay again or not.

10/10 Excellent

KI UK, Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Best place and best atmosphere for visitors. Close to station, shopping center and beautiful park.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Laura, Wuhu

Disliked: Staff & service
Nowhere near 5 star - terrible service.
Booked club room only to be told at check-in that it was not open due to Chinese New Year. Never stated this when booking and taking our money for a “better” room. We were given tokens for buffet dinner which was not used as the food (what there was left) was inedible. Breakfast was mediocre. On the last night, at the invitation of management we dined in the restaurant from the a la carte menu and were pleasantly surprised. However, I’m sure this was down to the fact that we had raised complaint and the staff were more focused. Shouldn’t have to complain to receive 5* service in a 5* hotel. 2 drinks tokens also given to last 3 days!! Service is terrible – asked for an ice bucket in the lobby lounge to be told if she gave us ice then there would be none for anyone else. 5 star hotel with no ice, now there’s a 1st! Drinks take 20 – 30 minutes to arrive and even then you are still waiting on something. Certainly would not classify this as a 5* hotel – need to work on your service! Still waiting on the refund that we were told we would receive from the Duty Manager!! Certainly will never be returning!

10/10 Excellent

rebecca, Washington, DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nanjing trip
I really like the Crowne Plaza hotels. I was lucky to get an upgrade to the club floor but the entire hotel is well-maintained and appears to provide great service. That is consistent with each stay at a Crowne Plaza hotel in China.

10/10 Excellent

Todd, Edmonds, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with nice rooms and facilities. Staff was very friendly.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good Hotel
Other than location is a little less perfect, the hotel it self is great. They carry your bags ( by the way, it is my first time somebody actually carries my bag). the room is new and stylish, has fancy shower and decor. Overall, this is one of IHG's better hotels

8/10 Good

bill, windsor ont

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Air
Air conditioning needs to be cooler. Rooms are a bit muggy, but tolerable.

10/10 Excellent

Lucy, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not near the centre of Nanjing
This hotel was excellent, but it is not near the centre of Nanjing.

10/10 Excellent

ETOH, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Reasonable location, great guest services department. Warmth, friendly and helpful staff generally. Would come back again.

8/10 Good

RT, USA

Liked: Cleanliness, staff & service, room comfort
Decent hotel for business trip
Clean hotel with a nice staff. Was there on business and would stay again. For vacation there doesn't seem to be much around.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Anthony R., Springfield, MO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite far away from town center, but close to the automotive factories and other business in the south side of town. Close to metro and some find surrounding in the area. Not for someone who wants to be close to center.

10/10 Excellent

JAIME

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

2/10 Terrible

MARCO

Stayed 1 night in Apr 2023

10/10 Excellent

YANYAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
아쉬운 점은 아침 식사가 무료가 아님 아침식사 가격 비해 너무 먹을 것이 없는게 아쉽네요 청결 하고 직원들이 친절했습니다
Stayed 8 nights in Oct 2020

10/10 Excellent

YU YUAN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

KRISTIAN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice and clean hotel. professional staff. only location is little bit away from the city centre.
Stayed 1 night in Jan 2020
Response from GM on Jan 31, 2020
Dear guest,Thank you very much for choosing Crowne plaza Nanjing jangling and sharing your comments of this stay. We are pleasured to have a good time with you and we hope to see you again soon.Best wishes for you and happy chinese new year.

10/10 Excellent

DAERO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from GM on Jan 31, 2020
尊敬的宾客,十分感谢您选择入住南京银城皇冠假日酒店及对酒店的满分评价。作为一家国际品牌酒店,我们拥有专业的管理及服务团队,您的满意是对我们最大的支持和鼓励。期待与您再次相会!

8/10 Good

Horace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel with excellent bar at ground floor.
Stayed 1 night in Aug 2019
Response from wang on Aug 25, 2019
Dear guests, thank you for your choice and support of Crowne Plaza Nanjing Silver City. Hotel staff have been continuously improving and improving their professional skills and service level, while also actively improving their cultural literacy. As you can see, we are located in the south of Nanjing, Jiangning District, Baijia Lake, surrounded by numerous businesses and convenient life. On transportation, it is only 3 stops from Nanjing South Railway Station. Nanjing Lukou International Airport is only a 30-minute drive away. Along the avenue in front of the hotel, you can walk directly on the Baijia Lake Long Bridge. After crossing the bridge, you will find the bustling commercial district. Looking forward to seeing you again ~

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from M on Jul 21, 2019
Dear Anonymous,thank you for the wonderful time you stay with us at Crowne Plaza Nanjing Jiangning.We are very happy to recive your favorable comments and hope to meet you again in the beautiful time of the year.

4/10 Poor

Candy

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
great location but poor breakfast and bad service
great location, beside subway and Lake. there are good wifi and room view. but really bad breakfast and service.
Stayed 1 night in Jun 2019
Response from M on Jul 10, 2019
Apologize for making bad experience for you , we will try our best to improve our tastes in food and service quality through training. We hope when your next arrival ,you can come and have a try.

8/10 Good

Verified traveler

Liked: Room comfort
Stayed 1 night in Jun 2019
Response from M on Jul 8, 2019
Dear guest,thank you for taking the time to share your stay experience .I hope you will still enjoy the service of being at home and feel the hospitality of Crowne Plaza Nanjing Jiangning.

8/10 Good

HsinWei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
預授權刷退不是當場退 已經過7天了 我還是沒收到信用卡刷退的款項
Stayed 1 night in May 2019

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
位置偏遠,附近沒有便利商店或超市。房間雖然夠大,但清潔還可以加強。洗手台內側可以再清潔一下。
Stayed 2 nights in Mar 2019
Response from Lynn on May 10, 2019
尊敬的宾客,首先十分感谢您选择南京银城皇冠假日酒店入住。酒店位于南京市江宁区百家湖CBD。距离酒店最近的商场市同曦鸣城和万尚城,步行约7分钟可到达。金鹰商场/景枫购物中心/太阳城/1912餐饮娱乐时尚街区和酒店隔湖相望,沿着酒店门口前的林荫道,步行过岚湾桥,约10至15分钟即可到达。更多酒店周边详细信息您还可以咨询酒店礼宾部。很感谢您对酒店客房洗手台清洁的建议,我们已经第一时间反馈给客房部。我们将加强培训工作,做到客房的彻底和全面清洁。再次感谢您的选择,期待您再次光临南京银城皇冠假日酒店!

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
乾淨
溫馨
Stayed 1 night in Jan 2019
Response from Lynn on Jan 31, 2019
尊敬的宾客感谢您选择南京银城皇冠假日酒店及对酒店的满意评价。作为该区域内首家国际五星级标准酒店,我们始终严格要求,致力于为宾客提供安全、卫生、舒适、便捷、优雅的旅居综合服务。您的满意评价,是对我们最大的支持与鼓励。感谢您的分享,期待与您再度相遇在美丽的而古老的金陵。