Ratings based on 2 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
3.5 Service & staff
3.5 Room comfort
4.0 Hotel condition
They paid and stayed.
for Everyoneby Summer from Overseas - SF & SH
Trial service period ... don't expect too muchPosted Jan 29, 2013
- Hotel is in a business park, public transportation is quite limited; - restaurant staffs (cook, back end support, waiters) client service attitude needs to be improved in order to match Novotel image & standard; - Hotel room is too warm; - Mattress is too hard; - Our sleep was disturbed by nearby construction site with pounding sound until 1am on Saturday; - "free wireless internet" only in hotel lobby, in-room only has plug-in Internet service - shld disclose up front re hotel stage as "trial service period promotional price"
Recommendedby A verified traveler
Posted Jun 23, 2011 on Hotels.com