Exterior
Check availability

Reviews of Sweetwaters Serena Camp

4 out of 5
Sweetwaters Serena Camp
Ol Pejeta Conservancy, P.O. Box 48690, Nanyuki

Reviews

9.4

Exceptional

Rating 10 - Excellent. 13 out of 20 reviews" "
Rating 8 - Good. 7 out of 20 reviews" "
Rating 6 - Okay. 0 out of 20 reviews" "
Rating 4 - Poor. 0 out of 20 reviews" "
Rating 2 - Terrible. 0 out of 20 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

10/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our favorite place in Africa
An amazing. Stay at this place. After 2 months in Africa this is our favorite place. The people are so nice, thank you to Gilbert our driver, to Pierre the manager and Gilbert his assistant. Everything was perfect , we saw so many animals and Gilbert is so patient to find them. The tent was nice and clean, the food was really good.
Stayed 2 nights in Oct 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location
Unbelievable location. Service was exceptional staff completely focused on guest needs. Rooms were generous and luxurious. Can’t ask for anything better
Stayed 1 night in Jan 2023
Response from Camp Manager on Feb 14, 2023
Dear John,Thank you for taking the time to post your review following your stay with us.All hotel services have been mentioned in your review extremely favorably and we are happy to know that we exceeded your expectations.We are absolutely delighted to read how you thoroughly enjoyed yourselves during your stay and were blown away by the amazing Experience.The staff are passionate about ensuring every guest's stay with us is amazing and that every guest leaves wanting to return Welcome to Serena family, can’t wait to welcome you back ‘home’ for another getaway.Kind RegardsChahenza Dan Camp Manager

8/10 Good

finn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every thing was good and there was plenty game
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were welcomed so very much. The staff were courteous and helpful. The facilities were excellent. The food was extra special compared to other resorts. They all tried to do whatever was needed - it was no trouble
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Animals and more
Ideal place to see animals at the watering hole or by taking a game drive with excellent hotel staff
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This location is beatiful and the food is very good and rooms are well maintained and comforta It would be nice to see a little more variety in the foods offered at meals. The woman at checkin was not very pleasant throughout our stay.
Stayed 3 nights in Oct 2019

8/10 Good

Sailesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Joanne, Florida

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing experience!!!!! Rooms were so unique and comfortable and staff truly treat you first class My only complaint was my room was the farthest away and my water pressure in shower was very very poor.
Stayed 2 nights in Nov 2018

8/10 Good

Nestor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good accomodation,food just OK,BE CAREFUL WITH THE SAFARI<THOSE ARE NOT INCLUDED AND ARE SO EXPENSIVE,it is better to hire a local agency to do it
Stayed 2 nights in Sep 2017

10/10 Excellent

Cheryl, Calgary, Alberta,Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience!
Waking up to zebras outside our tent is priceless. Staff were so friendly and accommodating. Hot water bottles at turn down was much appreciated at the end of a long day. Safari and lion tracking were amazing. Planted a tree in the garden in hopes of being back some day.
Stayed 2 nights in Sep 2017

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LOVE Sweetwaters
We stayed at Sweetwaters for three nights. We had a party of 10 in our group as we were getting married there. The staff are so wonderful and accommodating. We stayed there two years ago and some of the staff remembered us from our first visit. I would highly recommend Sweetwaters if you are traveling to Kenya. Can't wait to go back there!!!!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything perfect in spite of expedia fumbling and losing our car rental reservation which had been confirmed and itineray number issued. Could not be obtained shortly before the trip. In spite of several attempts no help from expedia in helping fixing. Very poor service, very poor reliability expedia!

10/10 Excellent

Zubaida, Cascais

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Safari and wilderness camp
It was a wonderful tented camp with a water hole right in front - zebras and so many other animals right in front of you except that you were protected by an electric fence that did not however interrupt your view. Food was excellent. Service formidable. safaris wonderful.

8/10 Good

Palitha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel to chill out
Nice hotel with great amenities and proximity to the airport.

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Great for kids, if on the corporate side
Sterile/corporate compared to other tented camps (most of which cost much more anyway), but one of the few safari lodges where you get up close and personal with the wildlife while at the same time being appropriate for small children.

10/10 Excellent

Ashley, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you want Safari, Sweetwaters is the place to go
We travel a lot and this has been our best holiday to date. Staff were fabulous, friendly & Professional. We planned our stay so I could study by day and we could game drive at the start and end of the day. We achieved everything, including a 6 mile run outside the park, archery lessons, drawing, and game - my god SO MUCH game. We have returned with over a 1,000 photos and many hours of video. This is a MUST DO MUST GO TO location if you want to see wildlife. Book a safari drive at the resort for more, or hire your own car and drive (its a simple straight road from Nairobi). Or just sit outside your tent and relax while the animals come to you. Remember to budget for Conservation Park Entry fees to help preserve and protect this wonderful location and its inhabitants.

8/10 Good

Verified traveler

Disliked: Staff & service
Great location, poor service at front desk
The hotel is in a perfect location to view wildlife and once the park gates close you can sit on the benches and the animals come to you. But don't expect great things from the tented camp (for the price they're on the low end of the price-quality ration for Kenya) and the service at the front desk was terrible. The staff at reception even lied to us about the availability of certain activities because they didn't want to bother to book us for them. However most of the other staff were lovely.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great safari tented camp
Fabulous accommodations !! Food was excellent as well !

8/10 Good

Chanming, 台灣

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
價格是天價
整體都很好，唯一就是還要多付們票每人每日95美金，這在訂房裡的價格包括在一起才對，比別家貴在這裡