Terrace/patio

Reviews of Hennessey House

3.5 out of 5
Hennessey House
1727 Main St, Napa, CA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 133 out of 174 reviews" "
Rating 8 - Good. 25 out of 174 reviews" "
Rating 6 - Okay. 8 out of 174 reviews" "
Rating 4 - Poor. 5 out of 174 reviews" "
Rating 2 - Terrible. 3 out of 174 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Julia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful old home and has different rooms that are separate from each other. They serve a really nice breakfast. They accommodated my husband's diet needs (Celiac, so that was kind of them.)
Stayed 1 night in Mar 2024

10/10 Excellent

Jeff

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just as advertised.
Stayed 1 night in Mar 2024

10/10 Excellent

Price

Liked: Cleanliness, property conditions & facilities
Nice place to stay in Downtown Napa. It’s a cute BNB. No real service per se except for breakfast, but that’s okay. Self checkin was a breeze. Bed was very comfortable. Walking distance to everything. For the price, it’s a great option. I would stay here again. Recommended!
Stayed 3 nights in Mar 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at breakfast, esp Claudia, was so friendly and helpful that it made my stay feel very homey and welcome. The room was beautiful with a great thermostat and a comfortable bed. I definitely recommend it!
Stayed 6 nights in Feb 2024

8/10 Good

Randy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming place
Stayed 2 nights in Feb 2024

8/10 Good

Bob

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a beautiful property, wonderfully restored. Our Bridle Suite was great although the fireplace did not work and the shower setup needed safety handles.
Stayed 1 night in Feb 2024

6/10 Okay

Julia

Liked: Cleanliness
Disliked: Staff & service
Beautiful estate home. Room layout was nice but cobwebs all over on light fixture. Hot water in shower literally took eight min to get to lukewarm (felt guilty for keeping it running but needed a shower). Rest of room very nice. Didn’t see staff at all except for breakfast crew. Food was ok. No other service- Not even check in/ out.
Stayed 2 nights in Feb 2024

10/10 Excellent

Steve

Stayed 1 night in Jan 2024

10/10 Excellent

Mara

Stayed 2 nights in Jan 2024

10/10 Excellent

jada

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Not enough lighting around property. Hard to visualize steps etc
Stayed 2 nights in Jan 2024

10/10 Excellent

Jose

Stayed 3 nights in Jan 2024

10/10 Excellent

Aileen

Stayed 1 night in Dec 2023

10/10 Excellent

Tamara, Seattle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hennessey House was very charming and comfortable. I would definitely stay again. The breakfasts were very good.
Stayed 2 nights in Dec 2023

10/10 Excellent

Ellen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience!
Stayed 2 nights in Dec 2023

8/10 Good

Barbara

Liked: Cleanliness, staff & service, room comfort
Needs Attention
We stayed here in 2018 and the property had been recently upgraded (impeccably) at that time, with upgraded fixtures, linens, etc., and offered high end bath products. Staying here this time was a shock at first. We noticed there is definitely a lower standard in the maintenance and upkeep of the inn. The carpets are worn and dirty looking, repairs in the room done without attention to detail (mismatched drape holders of a cheap material glued to the wall with a dark glue/ caulk, shower re-caulked in places with the same dark/ mismatched substance), bathroom pedestal sink not grounded to floor properly and has surface cracks, no remote to turn on the gas fireplace so we weren't able to enjoy that, and the bath soap was a tiny, paper-thin bar like I've never seen; mismatched shampoo/ conditioner. Most importantly, the outdoor lighting is so low that it's dangerous at night! The breakfast was good and the kitchen staff were so, so nice. We love the house and will likely stay here again but the management really need to improve on the details. Apparently the inn was sold a couple years ago. We'd love to see the pride of ownership the previous owners showed. Three nights, no room cleaning, no phone number to call staff and no response to email request regarding fireplace - disappointing.
Stayed 3 nights in Nov 2023

10/10 Excellent

Diana

Stayed 2 nights in Nov 2023

10/10 Excellent

Tina

Traveled with family
We had a wonderful stay. Your staff is so nice and accommodating. The breakfast was awesome.
Stayed 2 nights in Nov 2023

6/10 Okay

Amelia, Johns Creek

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very dissatisfied the carpet was disgustingly dirty in the room and in the hallways! Please tear the carpets out. The breakfast was good but not gourmet in any way! And the worst thing was no cleaning daily! Terrible will not be back!
Stayed 6 nights in Nov 2023

10/10 Excellent

Rosaline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Nov 2023

2/10 Terrible

Icel

Disliked: Staff & service
I checked into this property and was greeted by an older woman who appeared friendly. On further acquaintance she presented herself as lonely and invited herself out to dinner with me. I felt bad and humoured this. Long story short, it turned out to be a chapter out of a horror story. She ended up getting intoxicated and physically attacking me after dinner. The police were called and she was taken away. I ended up having to find another place to stay in the middle of the night; not to mention I was completely traumatized. To add insult to injury, when the owners called me to inquire about my “stay”, I was advised that this employee had had previous complaints. When I called Expedia to inquire about a refund, I was told to go through the merchant directly as the merchant was not responding to Expedia’s attempts at communication. I did just that, and was promised a refund in the form of a check. This refund was never received. I held off writing this review in hopes that I would at least get my money back, but this was not the case. If you care about your sanity this is probably not the best option out there.

10/10 Excellent

HONGJUN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a beautiful property nicely located in a quiet neighborhood but a short walking distance away from downtown Napa. Breakfast was very nice and we really enjoyed our stay.
Stayed 1 night in Nov 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
Great place to stay, will stay there again.
Stayed 2 nights in Nov 2023

8/10 Good

Weiyi

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We Love the convenient location and the friendly staff at the Hennessy House. Because this House is a century old building, its interior insulation is not great.
Stayed 3 nights in Nov 2023

6/10 Okay

Kelly

Traveled with partner
Liked: Cleanliness, staff & service
Property is lovely and staff is great. Clean and close to downtown Napa, so we walked everywhere for meals and some tastings. We were able to park in the lot, even though we arrived before check in. Vicki was a great hostess. Room was quaint and comfy, big and great bed. Our BIG issue was the shower: no hot water! Thought it might be because we showered later and therefore, hot water ran out, but the next day, still no hot water. Also, would have loved some complimentary bottles of water for the room.
Stayed 2 nights in Oct 2023

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

10/10 Excellent

cherry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very classy & quaint! Clean and comfortable. Worth the money. Close to everything. Staff very nice & helpful. The only downside is that we can hear everything. Our room was downstairs next to the kitchen and dining room. There’s no way you can get a quiet, relaxing rest when other guests are chatting and congregating in the dining area. But other than that, all is good! Will definitely book again!
Stayed 1 night in Oct 2023

8/10 Good

Danielle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property/home has a tone of charm. The pictures of the bridle suite doesnt show how large it actually is. A couple of things, pillows, to me and my husband were hard, the air conditioner is really loud. And unfortunately im super sensitive to light and thwnsmall wine fridge light kept me up....other than that was a lovely b and b.
Stayed 2 nights in Sep 2023

10/10 Excellent

Jeffrey

Traveled with partner
Nice
Stayed 2 nights in Sep 2023

8/10 Good

Carlos

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Ronald

Liked: Cleanliness, staff & service
The room pictured was smaller thank image. But still nice and clean. No television in room. Plumbing was original Victorian home. Still worked great. No issues with hot/cold water. Bathroom was small. Overall good experience, first time in Napa.
Stayed 2 nights in Sep 2023

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service
We loved the staff especially the breakfast crew! The coffee was the best and they really served gourmet food at breakfast. Hennessey House is affordable in a pricey town and walking distance from all the excitement of Downtown Napa.
Stayed 2 nights in Sep 2023

10/10 Excellent

CathyAnn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice staff and we had a delicious brakfast there!
Stayed 1 night in Aug 2023

2/10 Terrible

Dave

It was locked when I got there and I couldn't get in.
Stayed 1 night in Aug 2023

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful home, large rooms, friendly staff, wonderful breakfasts! We even got to meet a lady who grew up in the house as a child. She was very happy with how the house was maintained.
Stayed 3 nights in Aug 2023

10/10 Excellent

Aileen

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marginally acceptable
The location was quite good for Napa activities and downtown access. The breakfast was tasty but the egg dishes were always only luke-warm. But, my biggest complaint was the effort required to get the facility access codes. When we finally were able to contact a live person, they insisted they had sent the information. However, neither of my two email addresses (nor the spam folders) had the email instructions. Not what I needed after flying in from Santiago, Chile and spending 3 hours in Friday afternoon San Francisco traffic.
Stayed 3 nights in Aug 2023

4/10 Poor

Laura

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Property has changed since it sold. Food not so good and the property is now Blah
Stayed 1 night in Aug 2023

10/10 Excellent

Thurston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and pleasant.
Stayed 2 nights in Aug 2023

8/10 Good

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was really nice. We loved the breakfast and the garden area. Room looked nice but was little for two people. Roundabout we had a lovely stay.
Stayed 3 nights in Aug 2023

10/10 Excellent

Elesa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot
Great location and awesome breakfast. Very comfortable beds too. Would definitely stay again.
Stayed 1 night in Aug 2023

10/10 Excellent

Cindy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a lovely heritage home. Convenient to downtown Napa. Staff was very friendly, good breakfast. The only negative was that the air conditioning shut off our last night..not sure why. Overall, we would be pleased to return.
Stayed 2 nights in Aug 2023

10/10 Excellent

Abner, Oakland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and spacious room
Stayed 2 nights in Jul 2023

10/10 Excellent

Christopher

Stayed 2 nights in Jul 2023

10/10 Excellent

Jennifer

Stayed 2 nights in Jul 2023

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Fun time
Stayed 2 nights in Jul 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely bed and breakfast
Stayed 1 night in Jun 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful daily breakfast! Friendly staff and service. Very private for romantic couples.
Stayed 3 nights in Jun 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Property and Location.
Beautiful old home that has been revitalized. Walking distance to all that the downtown area has to offer. Easy driving to the vineyards and wineries. Especially enjoyed the breakfasts; fresh coffee, carafe of orange juice on every table, and eggs cooked perfectly. The staff were always friendly and engaging. The Hennessey House is well maintained and comfortable.
Stayed 2 nights in May 2023

8/10 Good

Thomas

Stayed 1 night in Jun 2023