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Reviews of The McClelland House

3.5 out of 5
The McClelland House
569 Randolph Street, Napa, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 280 out of 574 reviews" "
Rating 8 - Good. 189 out of 574 reviews" "
Rating 6 - Okay. 75 out of 574 reviews" "
Rating 4 - Poor. 25 out of 574 reviews" "
Rating 2 - Terrible. 5 out of 574 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

10/10

Amenities

8.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Susanne

Stayed 1 night in Nov 2023

10/10 Excellent

Fay

Stayed 1 night in Sep 2023

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time. The staff was generous and gave us great recommendations for food and activities. Would definitely stay again.
Stayed 1 night in Jul 2023
Response from Sydney on Jul 29, 2023
Thank you so much for you feedback!!! We hope to see you again.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best property in Napa, I would recommend to anyone!!
Stayed 1 night in Jul 2023
Response from Sydney on Jul 25, 2023
Thank you for staying with us.

10/10 Excellent

Edgar

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend!
Stayed 1 night in Jul 2023
Response from Sydney on Jul 25, 2023
Thank you for staying with us.

10/10 Excellent

Jocelyn

Stayed 1 night in Jun 2023
Response from Sydney on Jul 1, 2023
Thank you for staying with us, we hope to see you again!

10/10 Excellent

Ayanna

Liked: Cleanliness, staff & service, property conditions & facilities
Safe and comfortable. Also quiet which is just what I wanted
Stayed 1 night in Jun 2023
Response from Sydney on Jun 12, 2023
Thank you for staying with us, we can't wait to host you again.

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it! Beautiful
Stayed 1 night in Apr 2023
Response from Sydney on Apr 29, 2023
Thank you so much for the lovely review! We can't wait to host you again.

10/10 Excellent

Anna Liezel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay at The McLellan House! It was beautiful, elegant, clean and staff were amazing! We were blown away with our visit. Highly recommend this place and will definitely come back again!
Stayed 1 night in Apr 2023
Response from Sydney on Apr 29, 2023
Thank you so much for reviewing our B&B, I hope you come and stay with us again!

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Sydney on Apr 29, 2023
Thank you for staying with us, I hope you visit again!

10/10 Excellent

hannah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Sydney on Apr 29, 2023
Thank you for staying with us, I hope you visit again!

10/10 Excellent

Simrin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Sydney on Apr 29, 2023
Thank you for staying with us, I hope you visit again!

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Completely updated 150yo Victorian walking distance to downtown Napa with plenty of street parking. Wonderful, welcoming staff. Will definitely be back when it's warm.
Stayed 1 night in Feb 2023

10/10 Excellent

Gabriel, Albuquerque

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Shauna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely lovely
The house is absolutely lovely and beautifully restored. The room was well appointed and stocked with free still and sparkling water, coffee and fancy teas. The bed was comfortable and the full blackout shades were a nice touch. Choolee, the owner, personally hosted a generous happy hour (that ended up going on for several hours) for all of the guests of the mansion. The house is east walking distance to several restaurants and the river. We will be back for sure.
Stayed 1 night in Oct 2022

10/10 Excellent

Gurpreet

Stayed 1 night in Oct 2022

10/10 Excellent

azeez

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in Sep 2022

4/10 Poor

Jared, Las Vegas

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The best way I can describe the experience was awkward. When we arrived no one was there to check us in, no sign saying we were in right spot, no explanation on what to do. We had to call and get the information. We were the 1st guest there that day and had to explain to everyone else call the owner. Breakfast was awkward too, they said served between 8-10. Yet when we to kitchen the cook was just arriving at 8 and didn’t say anything. We had to ask where to go to eat, had to get our coffee and had to ask when breakfast was. Didn’t eat till closer to 8:45 For how nice this place is, how much you spend per night you’d expect top notch customer service and that we did not get. We did like our room and bathroom but would not return giving the service. It was not a bed and breakfast but an awkward Airbnb.
Stayed 1 night in Sep 2022

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Gali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Napa gem
Everything was great, but Sonia went above and beyond being helpful, booking us a last minute in-room massage, and being generally great. Breakfast was also excellent. Highly recommended, will definitely come again.
Stayed 1 night in May 2022

10/10 Excellent

Daniel

Stayed 1 night in May 2022

10/10 Excellent

Danny

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I enjoyed our stay in the carriage house. It was the best place we have ever stayed. We will stay at the McClellan House on our next visit to NAPA. ps: Dogs are welcome In the Carriage House.
Stayed 1 night in Apr 2022

10/10 Excellent

Patrick, Highland Village

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful B&B and a delightful experience. The house is gorgeous, the staff very friendly and helpful, and the room was perfect. We loved it and will stay there again if we’re able,
Stayed 1 night in Jan 2022

10/10 Excellent

Brandon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old world charm with modern finishes
Absolutely beautiful 19th century/Gatsby home with all the amenities of new construction. Service was spectacular and one of the best B&Bs I've ever been too. Great location within walking to downtown Napa and plenty of street parking for the rental cars.
Stayed 1 night in Nov 2021

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an awesome stay! Great hospitality, great location, great room, and a GREAT breakfast.
Stayed 1 night in Nov 2019
Response from Owner on Nov 4, 2019
Thank you for staying with us. We are looking forward to your return the next time you are in Napa Valley!!!!

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phenomenal. It’s a great place and is walkable you the market, tasting rooms and so much good food. The owner and his family are exceptional! Great breakfast, conversation and of course wine!
Stayed 2 nights in Oct 2019
Response from Your Napa Family on Oct 25, 2019
Thank you so much for your review. We hope to see you again soon!!

10/10 Excellent

CapeCodRita, Cape Cod MA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful experience. The owner is going to do some remodeling,and that would bring my rating to a 5 star for every category. Beautiful property, easy walk to town for restaurants,and the best breakfast I’ve ever had at a B&B. The nicest most interesting people were staying there, and the owner and his daughter also fit that category.
Stayed 2 nights in Sep 2019
Response from McClelland Priest on Oct 17, 2019
Thank you so much for your feedback!! We hope to see you again!!!!!!

10/10 Excellent

Jacques, Luskville, QC Canada

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very nice Victorian home, well situated. Will book again once renovations are done.
Stayed 1 night in Sep 2019
Response from McClelland Priest on Oct 17, 2019
Looking forward to receiving that booking and having you come back to your Napa home.

8/10 Good

Verified traveler

Stayed 2 nights in Sep 2019
Response from McClelland Priest on Oct 17, 2019
Thank you for your feedback

10/10 Excellent

Debra J.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Your Napa Home on Sep 10, 2019
Thank you very much for your review, we hope to see you again.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A unique Napa experience. Wonderful hosts and historic home, with all the modern amenities!
Stayed 1 night in Aug 2019
Response from Your Napa Home on Sep 10, 2019
Thank you so much for you feedback!!! We hope to see you again.

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hospitality in a fabulous historic location!!
Stayed 1 night in Jul 2019
Response from McClelland-Priest on Jul 16, 2019
Thank you so much for staying with us, we hope to see you back soon.

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great B & B
The experience we had was wonderful! The check in process was super easy, the room was charming and the location to downtown was very convenient. It’s very close to lots of restaurants. We will definitely be back.
Stayed 1 night in Jun 2019
Response from McClelland-Priest on Jun 18, 2019
Thank you so much for staying with us !! We hope to see you again!!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from McClelland-Priest on Jul 16, 2019
Thank you for the review!! Please visit us again soon.

8/10 Good

Verified traveler

Stayed 1 night in May 2019
Response from McClelland-Priest on Jul 17, 2019
We are glad you enjoyed your stay. Please be sure to visit again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We liked everything . The history of the house . The welcome , wine on the porch , sunken bath , beautiful breakfast , and the chat and most of all our friendly Host .
Stayed 1 night in Apr 2019
Response from McClelland-Priest Bed and Breakfast on May 28, 2019
Thank you for staying with us!! We hope you come back soon!!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner and his family are absolutely amazing! They welcomed us as soon as we entered the house and treated us like family the entire time we were there. I cannot recommend highly enough.
Stayed 1 night in Feb 2019
Response from Owner on Feb 24, 2019
Thank you for staying with us and becoming part of the McClelland-Priest family. We hope to see you again.

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location! Hosts were the best!
The B&B just came under new ownership. The new hosts were delightful! We had great conversation, and the room was very cozy. Highly recommend! We will be going back.
Stayed 1 night in Jan 2019
Response from Owner on Feb 24, 2019
Thank you for coming to the McClelland-Priest Bed and Breakfast Inn. We are definitely looking forward to your next visit.

4/10 Poor

Verified traveler

Disliked: Staff & service
Noisy experience because of owners' personal event. Also, we were uncomfortable with security and lack of sufficient air conditioning. The breakfast was excellent as was the location.
Stayed 2 nights in Jul 2018
Response from CCarducci on Jan 3, 2019
Thanks for your response,yes I recall your visit in Aug as we were hosting an engagement party for our daughter who came in from Portland OR mid afternoon and were unaware of your early return. Usually our guests join in, but we seldom have any events at the B&B unless its a private rental. Thanks for your plus on out breakfast & location. Please do visit us again as we are a very quiet B&B.

10/10 Excellent

DocGordon, NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had never been to Napa Valley and our host was very helpful in her suggestions as to where we might go.
Stayed 2 nights in Oct 2018
Response from Celeste on Nov 1, 2018
Hi Doc, thank you as that is what we do after 30 years or B&B operations. Napa Valley is booming and it helps to have guidance of where to go, where to walk, best caves, spas...etc.

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Celeste on Oct 16, 2018
Thanks Suzanne, really enjoyed meeting you both! Glad you had a fun time in Napa at the Uptown and around. Cheers!

6/10 Okay

Verified traveler

Liked: Cleanliness
No flexibility with breakfast time at 9 am. Breakfast not to our taste. Great location.
Stayed 2 nights in Oct 2018
Response from Celeste on Oct 10, 2018
We do have flexibility with time as we try and accommodate everyone, especially if we know in advance. Also if communicated prior of any diet restrictions then we do accommodate. This past weekend we had guests departing at 9:30AM for wine tours and we accommodated earlier. We also had low carb requests and we accommodated. Perhaps you should communicate when making a reservation on Hotels.com of special requests. Guests that make reservations directly with us, put their requests on the comment section of their reservation request. That helps us all be on the same page with expectations.

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2018
Response from Celeste on Oct 9, 2018
Thank you and glad you had a comfortable and convenient stay and our value met your expectations! Please com and visit again.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018
Response from Celeste on Sep 25, 2018
Hi Kevin thank you it was great to host you both, great conversations at the breakfast table!

10/10 Excellent

Tom, Nj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Owners were nice and breakfast was really good.
Stayed 2 nights in Jul 2018
Response from Celeste on Aug 7, 2018
HI Tom, great to host you! Come back and visit us again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Celeste was elegant and gracious! I will definitely stay here again💕
Stayed 1 night in Jul 2018
Response from Celeste on Aug 7, 2018
Thank you and will will enjoy hosting you again!

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Our room had a nice balcony and a jacuzzi, but the best part was no TV! Yes! Conversation ruled and the stay was perfect.
Stayed 1 night in Jul 2018
Response from Celeste on Aug 7, 2018
Thanks Glen, really enjoyed hosting you both, fun conversation!