Ratings based on 380 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

Got a refund

Posted Jul 22, 2014
When we arrived we were the only guests in the lobby. The hotel staff was busy talking amongst themselves and did not acknowledge us. When I finally said excuse me, the girl acted annoyed and bothered. Then we went outside to get our bags and the valet man was rude and argumentative. The manager was called and clearly did not know what to do and kept allowing the valet man to verbally assault us. We asked for a refund and went and got a room at Andaz Napa. Do not stay at the westin. A waste of your mental energy.
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel was close to business trip location

Posted Jul 21, 2014
Pros: The ambiance....location....swimming pool and jacuzzi
I had a great time in Napa. The hotel and all the amenities were fantastic.
5 out of 5
Recommended
for Everyone
by A verified traveler from Nebraska

Easy stroll

Posted Jul 18, 2014
Pros: Location
Cons: Quick breakfast foods to grab before wine tours!
Location: Oxbow market and Wine train right outside the door!, easy stroll to downtown Napa
Convenient to shops food and Wine Train. Easy to get to if you are driving.
5 out of 5
Recommended
for Couples
by A verified traveler

Beautiful hotel heart of Napa

Posted Jun 30, 2014
Pros: Location. Pool. Room.
Location: Wineries. Wine train. Fantastic food!!
Hotel within walking distance to Napa restaurants. Wine train across the street. All the staff were friendly and helpful. We had a great stay.
2 out of 5
Recommended
for Everyone
by A verified traveler from Summerlin Nevada

Unfortunate

Posted Jun 26, 2014
Pros: Condition of property, staff. Westin smell obviously... White tea!!!! Bed was comfortable. room lay out nice just in wrong spot.
Cons: Management should be more aware of the elements around the property when placing guests in rooms.
Location: great oxbow Market and close to other restaurants and things to do
Great staff and let us check in early. Stayed here before in a different standard room. Got king suite for my girlfriends birthday to allow us more space to relax. Unfortunately the room although beautiful was on the corner of the first floor looking directly at the wine train station and construction going on next door. Both mornings and especially the second was not only woken up to the sound of delivery trucks, garbage trucks and other service vehicles with their back up signals on it didnt' stop until after 10am and then it just became construction noise. Forced to leave the room both days to not be driven crazy. Informed desk girl on second morning but too late. Not relaxing at all. no one followed up after. Felt like we were put in the "Hope they don't notice or complain" suite.
3 out of 5
by A verified traveler

Not worth the price.

Posted Jun 17, 2014
I paid over $500 a night for a 1 bed suite for my family for Father's Day weekend. We were put near the elevator in room 2061 and heard it all night. My 2 boys are young but neither could fall asleep until after midnight. When I asked to switch rooms, I was told I would be given an upgrade and to a quieter room. The room was quieter but was not an upgrade. We were not comped any meals or given a discount. At least we got some sleep that night! The valets are the best service at the hotel, super friendly and helpful. The front desk staff and the waitstaff at the restaurant were not, they charged me $6 to fill a bottle of milk for the baby at night, forgot most of the order and seemed put out to have to work during Father's Day brunch. I travel often for business and pleasure and stay in all ranges of hotels, from budget to luxury. If you can get a room here for around $200, then it would be an ok value. It is NOT luxury accommodations but a nice hotel. If the valet team can teach the rest of the staff in how to treat guests, it would be a great improvement. It is fairly family friendly and the rooms are good for little ones.
3 out of 5
Recommended
for Everyone
by A verified traveler from california

Westin

Posted May 22, 2014
The hotel was pricey, no spa on premises, construction next lot over. The bed was comfortable, the staff was friendly, however we arrived at 1, chk in at 3, offered a room that was handicapped, however, I felt the room should be utilized for the handicapped, so I declined and ended up waiting 2 1/2 hours for our room.
1 out of 5
by A verified traveler

N/A

Posted May 1, 2014
Pros: N/A
Cons: Staff and management poor attitude - arrogant actually.
Location: Napa. Stayed there expressly as it was close to Wine Train departure
Disappointing to say the very least. Reservation made a 6 weeks prior to arrival and room paid for a month prior to visit was not available to us (deluxe room) with little or no explanation given which was unacceptable.
5 out of 5
Recommended
for Everyone
by Bunny and Bugz from WV

Great location for visiting wine country.

Posted Apr 19, 2014
Helpful and courteous staff. We were able to take advantage of nearby tastings and vineyards as well as great restaurants. Sonoma and Coastal Highway in close proximity made our 4 day trip fantastic!
4 out of 5
Recommended
for Everyone
by Bill from Basking Ridge, NJ

Nice hotel in the heart of Napa

Posted Apr 9, 2014
Johnny checked us in, upgraded us to a 1 bedroom suite and gave us some great restaurant suggestions. The room was very nice. We used the well-equipped, under-utilized fitness "studio". Free wine tasting in the lobby from 5 to 7. Walking distance to Zuzu and Celadon for dinner and Oxbow public market and Model Bakery for breakfast.