Ratings based on 974 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Quesadilla, bad Wi Fi

Posted Aug 2, 2015
Pros: quesadilla at happy hour was great, the waitress too.
Cons: Wi Fi
Location: walking distrance from downtown.
Overall I liked it. The girls at the restaurant were great. The only thing that didnt work well was the Wi Fi, that for travelers like me is indispensable.
4 out of 5
Recommended
for Everyone
by A verified traveler

Would definitely return!!

Posted Jul 30, 2015
Pros: Friendly and clean
Cons: Better toilet paper...
Location: It was excellent, close to everything and even though not on the beach, easy access to it. Front desk gave us beach towels and everything,
We had a great time. Booked a room that did not like but the staff accommodated us right away. We had a great time, service was excellent.
3 out of 5
by A verified traveler

Posted Jul 12, 2015
Cons: As mentioned earlier- refrigerators, sound proofing
Location: Ok, but very difficult to get into from main street.
This hotel is missing many of the amenities I expected for the price, no refrigerator in room, extremely noisy, horrible parking. Tried to eat at the restaurant, it took about 40 minutes for appetizers to arrive, so we gave up and walked down the street for a great meal.
2 out of 5
by A verified traveler

No room service

Posted Jun 23, 2015
They show at the reservation that they do have room service. You also have a food menu at your room. But it's a lie. Doesn't have it at all
3 out of 5
by A verified traveler from East Hampton, CT

Disappointing

Posted Jun 21, 2015
The hotel lobby, restaurant, outside bar and pool areas are nice. The hotel staff was very friendly and efficient. The first disappointment was that this hotel does not have a complementary breakfast nor have refrigerators in their rooms (they are available for an extra charge). The biggest disappointment was my room. I had a single room with queen bed. When I entered the room it was dark and dingy. I had to turn on every lamp to see. The bathroom had a pedestal sink instead of a vanity so I could not unpack any of my toiletries and it made blow drying my hair a challenge. The decor was drab and in need of a makeover.
3 out of 5
Recommended
for Couples
by A verified traveler from Florida

Small Hotel, Rooms and Bathroom

Posted May 26, 2015
Even though the hotel looks old from the outside, the interior has been redone and has an updated look to it. The rooms are small and the bathrooms even smaller but for what we needed the hotel was great. The beds were very confortable too.
4 out of 5
Recommended
for Everyone
by A verified traveler from w

Breakfast servers

Posted May 25, 2015
Breakfast servers were so bad, we ordered a coffee with our breakfast buffets, we had to asked for coffee a few times and 4 servers behind the bar did not pay attention to their customers. .. we were not the only people had to come to the bar to get their attention, few other people had to do the same thing and the place wasn't over crowed... management needs to look into this matter
4 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Very convenient location.

Posted May 20, 2015
Pros: The staff is great.
Cons: Rooms are good but could stand to be refreshed and brightened up.
Location: Tin City (Pure Naples, Monkey Bread, Wine shop, Candy shops, ice cream shop, restaurants, gifts) Bayfront (EJ's for breakfast)
This is the second time we stayed here. Last year we had a Bayfront view, this year a City view. The Bayfront view is excellent. The City view is much more noisy which may be due to construction going on across the street.
2 out of 5
by A verified traveler

Rude staff and small room

Posted May 14, 2015
The staff was not very helpful upon check in. The girl was extremely rude and didn't seem to want to be bothered. The room was handicap accessible so the shower was a hand held and we could not use it comfortably because we were taller than the shower head. The bed was also uncomfortable and really small for a queen. They also advertise breakfast until 11:30 but there isn't any breakfast at that time. The hotel was very close to all the shops so that was the only plus. Not worth the money though.
4 out of 5
Recommended
for Everyone
by A verified traveler from Essex England

close to tin city

Posted May 6, 2015
Pros: the hotel was very clean and comfortable, in a good location
Cons: it said studio room with city view, we overlooked waste ground, and car park, city view should be removed from description.
Location: Tin city shopping, restaurant close by, Naples Zoo, worth a visit and beach about mile away
we would visit again, we noticed when booking a $20 fee for fridge and microwave each, all the other hotels we stayed in which were cheaper had these as part of the room, so we did without these during our stay. staff were nice, location was good