Ratings based on 306 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
86% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
by A verified traveler from Toronto, ON

Nice hotel, very nice staff, very friendly.

Posted Jul 26, 2015
Location: The location is scary, right in the middle of one of the worst parts of Napoli, The hotel doesn't have parking.
Very bad neighborhood, don't go if you have family or if you cannot handle all kinds of people. Too bad, the hotel is excellent, the staff is very friendly.
Comment from Hotel Management
Jul 31, 2015 by GIAN, Hotel Management
Dear Customer, Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again. Again, thanks for taking the time and have a great day! Sincerely, Gianluca
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 23, 2015
Bra frukost. Nära stationen. Nära centrum och bussar.
5 out of 5
Recommended
for Everyone
by A verified traveler from Gorizia

Cordiale, tranquillo, ordinato

Posted Jun 13, 2015
Pros: vedi sopra
Cons: non saprei...
Location: Posizione ideale, vicinissima a metro e mezzi di superficie, per veloci collegamenti con ogni parte della città.
Frequento questo hotel da molti anni e ne rimango sempre soddisfatto, non solo per la comodissima posizione, ma anche per i servizi; in particolare, da elogiare la colazione del mattino al roof gardwen, con ottimo trattamento e camieriere simpaticissime.
Comment from Hotel Management
Jun 30, 2015 by gian, Hotel Management
Egregio Vittorio, La ringraziamo per aver compilato il questionario relativo al suo ultimo soggiorno al Best Western Hotel Plaza. Sperando in un suo prossimo soggiorno, cordialmente salutiamo. Gianluca
4 out of 5
Recommended
for Everyone
by A verified traveler from Gorizia

Assolutamente affidabile

Posted Jun 9, 2015
Pros: La posizione (vicina agli autobus e soprattutto alla metro e quindi facilmente collegata a tutta la città). Inoltre la pulizia e la tranquillità.
Cons: Nessuno, direi.
Scendiamo in questo hotel da diversi anni e ne siamo sempre soddisfatti; questa volta eravamo in compagnia di una coppia di amici goriziani, che hanno alloggiato anch'essi al Plaza e con uguale soddisfazione. Una menzione elogiativa particolare va fatta del roof garden - dove si svolge la colazione del mattino - e del personale, sia di accoglenza che di servizio.
3 out of 5
by A verified traveler from naples

Hôtel correct mais quartier peu touristique

Posted Jun 8, 2015
Hôtel est correct mais le quartier de la gare donne une mauvaise impression peu securisante de la ville. Seul le personnel du petit déjeuner est sympathique. Les chambres sont grandes et propres.
3 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, B.C., Canada

Convenient location

Posted May 30, 2015
Pros: Breakfasts, location.
Location: Most the things to do are not close but the train station is near to take you to Pompeii and Vesuvius. The ferry dock is also easily accessible.
The breakfasts were great with lots of selection and rooftop location. The location is very convenient to use the train and Metro and buses as its near the Central Naples Station. The neighborhood is not great but we never had any trouble.
5 out of 5
Recommended
for Everyone
by A verified traveler from Perth Australia

Great hotel

Posted May 17, 2015
Great hotel with friendly staff. Clean new modern rooms and great WiFi. Very happy with my stay here. But... The location while being close to shopping and attractions not to mention the railway and bus station... Is in Naples! This city reminded me of Phnom Phen years ago.. Unsavoury looking characters with rubbish everywhere.. Naples is certainly a city apart from the rest of Italy
2 out of 5
by A verified traveler

Hotel was in a busy unsafe location

Posted May 17, 2015
This hotel had trash outside the front door. Parking was terrible. The location was not easy to find.
3 out of 5
Recommended
for Everyone
by A verified traveler from London

Value hotel near central station

Posted Apr 15, 2015
Pros: Soundproofing. Large room. Nice shower. Reasonable breakfast.
Cons: Friendly staff. Clean floor in bedrooms.
Location: Lively market directly in front of the hotel from very early. Nothing to do or anywhere good to eat locally but very well placed for transport.
Hotel is fine with reasonable size room and soundproofed windows which is just as well as there is a lively market directly in front of the hotel from very early. Staff unfriendly. Nothing to do or anywhere good to eat locally but very well placed for transport of all types.
2 out of 5
by A verified traveler

Very poor

Posted Feb 22, 2015
Hotel in very poor area, middle of a red light district. Wife's bag nicked 20 meters outside hotel.