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Reviews of Best Western Naples Inn & Suites

2.5 out of 5
Best Western Naples Inn & Suites
Naples, FL

Reviews

8.4

Very Good

Rating 10 - Excellent. 545 out of 1008 reviews" "
Rating 8 - Good. 242 out of 1008 reviews" "
Rating 6 - Okay. 107 out of 1008 reviews" "
Rating 4 - Poor. 55 out of 1008 reviews" "
Rating 2 - Terrible. 59 out of 1008 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rodger

Liked: Cleanliness, staff & service, property conditions & facilities
Tiki bar by pool not open
Stayed 1 night in Apr 2024

8/10 Good

Jennifer

Business traveler
Liked: Staff & service, amenities
Strange motel style hotel. Easy location.
Stayed 1 night in Apr 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property
Stayed 3 nights in Apr 2024

10/10 Excellent

Lisbet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Yamisell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room, clean and friendly staff. I would definitely recommend this place.
Stayed 1 night in Apr 2024
Response from Hotel Team on Apr 15, 2024
We appreciate your kind review. Please come again.

10/10 Excellent

Cassandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was well
Stayed 2 nights in Apr 2024
Response from Hotel Team on Apr 15, 2024
Thank you for the 5 star review! We hope to see you again in the near future.

6/10 Okay

Bradley

Traveled with family
Liked: Cleanliness, staff & service, amenities
The grounds and pool are nice, the bathroom was not so good and could use some updating. They seem to be renovating some of the units so maybe this one is on the list.
Stayed 7 nights in Mar 2024
Response from Hotel Team on Apr 15, 2024
Thank you so much for the feedback. Our renovation should be completed by spring.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
This property was quiet and convenient. The morning breakfast by the pool was very charming!
Stayed 4 nights in Apr 2024
Response from Hotel Team on Apr 10, 2024
Thank you so much for staying with us. We love the perfect review. Come see us again soon.

2/10 Terrible

Adriana

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They promote a full service bar (hence the tiki by the pool) but there is no bar or staff there. It’s just for looks. If you’re expecting a table, chairs or couch in your room, there will not be any. Staff mentioned all furniture is on back order for an entire year. But you will have 2 refrigerators 😂
Stayed 2 nights in Apr 2024
Response from Hotel Team on Apr 8, 2024
We appreciate your feedback and staying with us during our renovations. The area you speak of is our breakfast bar, it is not set up for alcoholic beverages. Your feedback is heard and we thank you for your patronage.

6/10 Okay

Claudio

Disliked: Staff & service
Stayed 3 nights in Apr 2024
Response from Hotel Team on Apr 9, 2024
Thank you for your feedback and for staying with us. Please come again soon.

6/10 Okay

Danielle

We were there one night which was fine. The rooms are not very nice but seviceable. But I do like the hot tubs.
Stayed 1 night in Apr 2024
Response from Hotel Team on Apr 8, 2024
We appreciate your staying with us. Please come again, our renovations are underway.

8/10 Good

Cathy

Dated.
Stayed 1 night in Apr 2024
Response from Hotel Team on Apr 8, 2024
Thank you, please come again.

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Clean and quiet hotel. They have a free breakfast and free shuttle to the beach.
Stayed 1 night in Mar 2024
Response from Hotel Team on Apr 8, 2024
We appreciate the wonderful review. Please come again.

2/10 Terrible

oraince

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disgusting
Stayed 2 nights in Mar 2024
Response from MW on Apr 2, 2024
Hello Oraince,We are sincerely sorry to hear about your experience with the condition of your room. Your comfort and satisfaction are of the utmost importance to us, and it is disheartening to learn that we fell short of meeting your expectations.Please know that we take cleanliness and hygiene very seriously, and it is unacceptable that your room did not meet the standards we strive to uphold. We have immediately alerted our housekeeping team to address the issues you have brought to our attention, including the cleanliness of the room and its amenities.We understand the impact that such an experience can have on your stay, and we sincerely apologize for any inconvenience or discomfort this may have caused you. Your feedback is invaluable to us as we work to continuously improve our services and facilities.Once again, we apologize for the disappointment you experienced and thank you for bringing these issues to our attention.

2/10 Terrible

oraince

Traveled with family
Disliked: Amenities
Terrible
Stayed 1 night in Mar 2024

4/10 Poor

Lineth

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Rooms are extremely small. Bathroom is not as private located right by the entrance. AC did not work properly. Sheets were not as comfortable. Not enough room for storage.
Stayed 3 nights in Mar 2024

4/10 Poor

Alfredo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was good. The location was excellent, but the property was very dirty the room.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jose

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and affordable.
Stayed 1 night in Mar 2024
Response from Hotel Team on Mar 29, 2024
Thank you so much, please come again.

10/10 Excellent

Reina

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Mar 2024
Response from Hotel Team on Mar 29, 2024
Thank you so much for the 5 star review!

10/10 Excellent

Colin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Stayed 1 night in Mar 2024
Response from MW on Mar 25, 2024
Thank you so much for the 5-star rating! Your support means a lot to us. If there's anything specific you enjoyed or any feedback you'd like to share, please feel free to let us know. We are always striving to improve and provide the best experience possible. Thanks again!

10/10 Excellent

Gary

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good hotel nice área beautiful breakfast place
Stayed 1 night in Mar 2024
Response from MW on Mar 25, 2024
Thank you so much for the 5-star rating! Your feedback means a lot to us. We are glad we were able to meet your expectations and provide a positive experience. If you ever need any assistance or have any further feedback, please don't hesitate to reach out. Thanks again for your support!

10/10 Excellent

Ken

Stayed 2 nights in Mar 2024
Response from Hotel Team on Apr 15, 2024
Thank you for the wonderful review, please come again.

10/10 Excellent

Jenilia, miami

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from MW on Mar 25, 2024
Wow! We're thrilled to receive a 5-star rating from you! Your satisfaction is our priority, and we're glad we could meet your expectations.

10/10 Excellent

Andy

Stayed 1 night in Mar 2024
Response from Hotel Team on Apr 8, 2024
Thank you

8/10 Good

RobinR

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nice place average suites have nice layout hot tub was hot but jets could use more pressure and my bathtub had literally no water when turned to the hot side so made for low pressure for the shower and not a scolding hot bath!
Stayed 1 night in Mar 2024
Response from Hotel Team on Mar 29, 2024
Thank you for the review. Rest assure will have addressed your concerns and hope to see you again.

10/10 Excellent

Leydis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Team on Mar 29, 2024
Thank you so much, please come again.

4/10 Poor

Kim

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
Staff unfriendly. Acted like they all hate their jobs… Rooms only get cleaned every 3 days.. and sheets changed every 3 days. that is disgusting!!! Especially for the cost!! Horlel refused to grant me my rewards points despite being a high ranked customer!! Had to beg borrow and plead for toilet paper and clean towels.
Stayed 6 nights in Feb 2024

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Great location from the beach plus shuttle.
Stayed 1 night in Mar 2024

10/10 Excellent

kim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super cool hotel! Would highly recommend. Cool outdoor atmosphere with lots of fish ponds, 2 pools 2 hot tubs, overall best hotel especially for the price.
Stayed 2 nights in Mar 2024

6/10 Okay

James

Traveled with partner, Traveled with family
Having to drive around the front of an extremely busy restaurant to reach the parking for our room, and finding that many restaurant patrons utilize hotel parking for their dining is disturbing. We were told this was a recently refurbished room, and I'd love to have a chat with the designer, as the room layout was quite awkward with only one chair and no table. We find the trend of No guest services booklet/local dining listing to be highly inconvenient as well. The grounds were interesting, and the breakfast was nice, but the coffee was unable both in the room and at the breakfast dining area.
Stayed 2 nights in Mar 2024

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Diane

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was friendly but this hotel should have been CLOSED during their MAJOR renovations. We had no idea this was happening. We would have never stayed there. We were woken up early every morning by construction noise including the roof right over our room being ripped off! It went on all day, you could not enjoy the pool area or anywhere else. Also, the sheets were stained, bathtub chipped. Shame on the owners and Best Western for keeping the hotel open during this time. The front desk attendant said that they had informed Expedia of the renovations, but we did not see that in the description of the property.
Stayed 6 nights in Nov 2023

10/10 Excellent

Elieser

Stayed 1 night in Mar 2024
Response from MW on Mar 25, 2024
We're overjoyed to receive a perfect rating from you! Thank you for choosing us and for your support. We look forward to serving you again.

6/10 Okay

Gabriela

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property looks old and outdated no pool heater like advertised breakfast pretty mediocre no many options room ok but some dirty furniture and don’t get me started on the shower super uncomfortable and water pressure horrible. For the price there are way other better hotels in Naples. On Expedia it showed i was going to pay $733 for 2 night ended up paying $806 So 400 pee night???? Not worth it at all !!!!
Response from Hotel Team on Mar 29, 2024
We wanted to take the time to apologize for the issues you had with your stay. Please note we have addressed these concerns and are undergoing renovations. We hope to have you again.

10/10 Excellent

tom

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place big room nice breakfast one hot tub was cold.
Stayed 5 nights in Feb 2024
Response from Hotel Team on Mar 29, 2024
Thank you. We replaced the heater for the spa.

2/10 Terrible

Donna

Traveled with family
No sign on Elevator. Had to call to see how to use it as we had a handicap person and three kids one of which was handicapped. We were told oh sorry its broken and they were waiting for parts. Ok strike one. They did have someone help us bring luggage up. Went in room it was dirty called down to ask if they could send someone to look at it and was told by the manager she was training someone and couldn't leave the desk. Didn't even offer to send anyone as soon as possible. So strike two. Then i asked if we could change rooms and was told no and that i was being hostile and they didn’t feel comfortable coming to the room. I asked for a refund and was told no because i booked through expedia. So i called expedia and they said since i had paid Best Western they were responsible. I Asked for refund and was refused. I went to the lobby to show them photos and asked them just to look at them and was told to leave they were done with us. Never in my life have i been treated like a piece of trash. Obviously they don't care about customer service nor their company. The manager should be fired for the way she treated me and my family.
Stayed 3 nights in Feb 2024

10/10 Excellent

kim

Liked: Cleanliness, staff & service, property conditions & facilities
Nice pool area rooms were nice and clean
Stayed 1 night in Feb 2024
Response from Hotel Team on Mar 29, 2024
Thank you so much for the 5 star review!

2/10 Terrible

john p.

Liked: Amenities
Disliked: Property conditions & facilities
The room was infested with bugs. I get there to check in their software system doesn’t work. They made me wait an hour and a half to check in after 4pm and then they had to re-record my keys cause after the second day, they wouldn’t work room was completely redone. All brand new
Stayed 3 nights in Feb 2024

6/10 Okay

Thomas

Liked: Cleanliness
Stayed 2 nights in Feb 2024

2/10 Terrible

simone

Liked: Staff & service
Disliked: Property conditions & facilities
Whole property needs renovation. From the front desk area to rooms, everything needs to be replaced.
Stayed 1 night in Feb 2024

10/10 Excellent

claudia s

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WE booked a king suite and were upgraded to a condo. WE obviously had more room but gained a view of a street and the parking lot instead of the pool/gardens courtyard that we were expecting. No explanation given upon checkin.. Stayed 4 nights and housekeeping NEVER came into our room. The pool shuttle was awesome.
Stayed 4 nights in Feb 2024

4/10 Poor

Deana

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024

2/10 Terrible

Ellimay

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were no rooms ready when I arrived. They told me they will call me on my phone when the room is ready. I told them I had a 2 yo baby that need to take a nap. After 1 and a half hour I went to check again and they gave me a room and when I open the fort, was occupied. Then, they gave me another room and the toilets did not flush. They could not fix it and no other solution offered.
Stayed 1 night in Feb 2024

4/10 Poor

David

Liked: Cleanliness
Stayed 2 nights in Feb 2024

4/10 Poor

Anne

Traveled with family
Cleaning n room service for towels n trash were horrible.
Stayed 7 nights in Feb 2024

6/10 Okay

Becky

Traveled with partner
Liked: Staff & service, amenities
The staff do everything they can to accommodate
Stayed 4 nights in Feb 2024

8/10 Good

Harry

Liked: Cleanliness, property conditions & facilities
The suite was excellent, roomy and comfortable. You folks underpromised and overdeliveted. But i have to say a word about your staff. Everyone, from the front desk to the grounds crew to the breakfast attendants, seemed depressed, not happy in their work. No one was outright rude to us, but no one smiled, greeted us pleasantly, or even looked at us when they spoke. This was pervasive. An animal rots from the head down, so i attribute this to management. If you could improve overall morale, you'd have an oasis on your hands.
Stayed 1 night in Feb 2024

10/10 Excellent

suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Nice plants and trees
Stayed 1 night in Feb 2024

10/10 Excellent

Lisanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel! Recently renovated room, beautiful breakfast near the pool area surrounded with trees. I recommend!
Stayed 1 night in Feb 2024