Balcony

Reviews of Caravaggio Hotel

4 out of 5
Caravaggio Hotel
Piazza Cardinale Sisto, Riario Sforza, 157, Naples, NA

Reviews

7.0

Good

Rating 10 - Excellent. 30 out of 181 reviews" "
Rating 8 - Good. 65 out of 181 reviews" "
Rating 6 - Okay. 54 out of 181 reviews" "
Rating 4 - Poor. 23 out of 181 reviews" "
Rating 2 - Terrible. 9 out of 181 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Paul

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A nice, comfortable room. Fairly quiet, especially given its position. Very handy for the historic centre and plenty of places to visit close by. Good, friendly staff, felt welcome and they were very helpful.
Stayed 3 nights in Mar 2024

10/10 Excellent

Clyde

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant evening/morning staff. Made taxi arrangements for us. Helped with luggage to and from room. Excellent personality.
Stayed 1 night in Sep 2023

2/10 Terrible

Tom

Disliked: Cleanliness, property conditions & facilities, room comfort
Heater falling off the wall.
Peeling paint on walls
Stayed 3 nights in Aug 2023

6/10 Okay

Rosaria

Traveled with family
Disliked: Cleanliness, property conditions & facilities
I’ll start by saying that all the staff were very friendly and accommodating. Our flight was delayed meaning we didn’t arrive to the hotel until half past midnight but we had no problems checking in. However, the condition of the hotel is really poor. Pretty much everywhere you look there’s cracks and holes in the walls, or they’re completely covered in scuff marks. Attempts have been made to fix the larger holes but nothing more than a very bad filling job with no attempt to redecorate it. The shower cubical was extremely small with nowhere to place shower gel/shampoo etc and the water temperature is not stable. The hotel is located down a pedestrian only road but is only a couple minutes walk to the main road. It’s a little tricky to find as it’s in a court yard and you can’t see the name of the hotel from the path, we walked past it a few times before realising where it was. Having said that it was in a great location with lots of restaurants and shops nearby.
Stayed 2 nights in Jun 2023

8/10 Good

David

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Very old property with unique character Need some additional facilities like coffee or tea making
Stayed 2 nights in Jun 2023

8/10 Good

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Caravaggio hotel Napoli
Very nice and helpful staff. Nice large room and bathroom. In the old city center, walking distance to main sights.
Stayed 4 nights in May 2023

10/10 Excellent

Mary

Stayed 3 nights in Apr 2023

8/10 Good

PATRICIA

Stayed 1 night in Sep 2022

4/10 Poor

Jason

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No room safe Faulty shower controls and enclosure Electrics hanging from wall (unsafe) Hard mattress Damp patches walls and ceilings Cheap, tacky decor Basic breakfast Had to carry cases down spiral staircase View from window onto grubby fire escape Stayed in better 2 star hotels
Stayed 1 night in Apr 2022
Response from Valentino on Jun 14, 2022
Ci dispiace non averla accontentata cercheremo di fare il massimo qualora vi sia una seconda volta a napoli Saluti

10/10 Excellent

Frank

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short walk to the train stations and museums. An excellent place to eat across the courtyard!
Stayed 2 nights in Oct 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

4/10 Poor

Verified traveler

Stayed 4 nights in Aug 2019

6/10 Okay

Verified traveler

Liked: Cleanliness
I transited twice through this hotel in a ten day period. Both of my rooms were very clean. I preferred the second room because it was larger, had better air conditioning, and had a shower. The walls in both rooms were very thin. On the first night I was disturbed by my neighbour who obviously had an early departure. On the second night, I could hear my neighbours TV as clear as if it were in my room but I was lucky insomuch that they switched it off about 10.00 am. Breakfasts are very basic and are not served until 8.00 am. There was a notice in the room saying that the hotel would not take responsibility for cash and valuables but the room did not contain a safe (which in Naples would be desirable).
Stayed 1 night in Jul 2019
Response from Alessandra on Aug 16, 2019
Dear guest, each room has its own safe. Thank you very much for your review, see you soon. Caravaggio Hotel****

6/10 Okay

Verified traveler

Liked: Cleanliness
The property was very clean, which is always one of my primary requirements. The room that I was given had a bath but no shower and did not have a safety deposit box, which would have been useful. The walls to my room were incredibly thin, and my room was next to my neighbours bathroom, which meant that when they got up early to leave, I was dreadfully disturbed...,,
Stayed 1 night in Jul 2019
Response from Alessandra on Aug 16, 2019
Dear guest, each room has its own safe. The walls are thin because our hotel is an historic palace, we decided to preserve all the features. Thank you so much for your review, hope to see you soon. Regards, Caravaggio Hotel****

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Caravaggio Hotel on Jun 12, 2019
Thank you so much for your travel review.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Plug in air fresheners everywhere made it impossible to breathe. Told them but nothing changed. Had to wear a mask. Room was supposed to have a balcony but didn’t. Window opened to a noisy residential courtyard all night. Bed was 2 smaller cots pushed together and hard as a rock. Should have been a king bed. Bathroom was awful. Shower was tiny and moldy with no where to put anything. Amenities looked used. Doors didn’t close properly and the hand held shower was broken. No hook to hang bath towels. Safe in room behind a picture opens with a key that the reception asked for during the day but sign behind door stated staff not responsible for anything missing because there is a safe in the room. Staff was nice but didn’t offer any information or even a map. Was told there was internet but it was only in the lobby and very weak. Not even in the breakfast room.
Stayed 2 nights in May 2019

6/10 Okay

TKM, London

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Located in old city. Close to cathedral and via Tribunali. Not located close to any public transport so had to walk or rely on taxi. Rooms were VERY basic. Shower and bath not working properly. Breakfast was mediocre.
Stayed 4 nights in Apr 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Great location! Helpful staff. No internet in rooms.
Stayed 2 nights in Aug 2018

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place near the historic center
Overall, this was a great stay. The hotel is conveniently located in the historic center, walking distance to great food and sites (Napoli Sorroterrena, San Severo Chapel, etc). Overall, would highly recommend. Staff was really nice!
Stayed 1 night in Jul 2018

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
My sister and I enjoyed everything about our stay at Hotel Caravaggio! Location was perfect for exploring historic area - many sites within walking distance. Spacious room with comfortable bed and modern bath. Varied breakfast and most important friendly helpful staff! Would definitely stay there again.
Stayed 4 nights in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel, in the middle of town.
Charming, central, clean, with very helpful staff, walking distance everywhere.
Stayed 3 nights in May 2018

6/10 Okay

Verified traveler

Disliked: Cleanliness, room comfort
Hotel review
Location: We walked from the train station, which took about 20 minutes. It is located in a mini plaza, fairly easy enough to find. Amenities: Breakfast is available daily, you can drink water from the pitcher left over from breakfast. There is also a bar which served coffee and alcoholic beverages but it did not appear to be staffed with the exception of the breakfast hours. Cleanliness: The shower would not drain. This was disgusting and even after getting it "fixed" there was no change. Noise: There are only two floors-the ground floor and the second floor. Sound traveled in from the outside.
Stayed 2 nights in Nov 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staffs are very friendly. The hotel is close to the sightseeing site and a lint of restaurants.
Stayed 7 nights in Sep 2017

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Not a 4 star by any stretch!
This hotel, although in the city center, is a terrible location. The hotel itself was certainly nothing close to a 4 star! The room was tiny, barely space to walk around the bed. The shower stall was also very small. The "mini bar" was an empty refrigerator that wasn't even cold. The bar/lounge didn't serve wine which is shocking in Italy. In fact they didn't even have ice cubes for our warm drinks. The breakfast was sub par. Totally disappointed in this one.
Stayed 1 night in Aug 2017

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel w/blemishes
Good central location, lots to see/do nearby, manyrestaurants, friendly hotel staff, area from train/ bus depot (Termini) to hotel fairly seedy and hotel location not easy to find, it's within a small plaza off Via Tribuno and not visible from the street. The given address of the hotel is not based on street location, rather on hotel's presence in an off-street plaza. Maybe taking taxi from Termini (or whatever start point) to hotel would be easiest (we walked and suffered). Street layout is labyrinthine and thoroughfares not well marked if at all. Wifi works only in lobby, not rooms.
Stayed 2 nights in Jul 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Good location
The hotel is at the heart of the old centre with many restaurants and beautiful churches to visit. The staff was friendly. The hotel though is very simple. More a 2 star. My bedroom didn't have a window more a sky light. The bathroom old but clean. Very small shower which was fine for me but for a bigger person it could be a problem :) The breakfast was simple but fine with croissant, cheese and cold meat. When we requested we could have a boiled egg. Overall we had a good stay as the hotel was just a place to sleep for us.
Stayed 3 nights in Jun 2017

6/10 Okay

Rebecca, Toronto, Canada

Liked: Staff & service
Disliked: Room comfort
Great location, uneven rooms
In middle of old section so walking great. Loads of restaurants and shops. Subterranean Naples entrance only a few blocks away. Avoid room 103 if you can't sleep in bright room. 'Window' over door to hall so when motion trips lights it's disturbing. Friends room 203 much nicer. Breakfast not exciting. Staff super helpful.

6/10 Okay

Tom

Liked: Staff & service
Disliked: Property conditions & facilities
3* not 4
Nice hotel in the historic centre. Close to a lot of sights. Friendly staff but the hotel should not be categorised as a 4* hotel. I was disappointed with a number of things: - WiFi not available in the room - The windows in the room didn't shut properly - The shower door was broken - The staff did not replenish the toilet roll - The safe in the wall did not work.

4/10 Poor

Ian, London

Liked: Cleanliness
Disliked: Property conditions & facilities
Disappointing because nowhere near 4*
It's a pity that this hotel over-rates itself as 4* rather than a passable and quirkily appealing 3*. (It rather questions the credibility of the rating system in Naples.) It looks like it got half-way to becoming a very attractive and interesting boutique hotel - eg the quite a lot of the décor in the public areas and the imaginative use of a genuine old Naples building - but somewhere along the line gave up and lowered its standards. Just two examples out of many: the sink was cracked and the "mini-bar" was a tired, stained and empty small fridge tucked under a table. I would also expect 4* to have Wi-Fi in the rooms and breakfast area. On the upside, its location and immediate surroundings were excellent.

8/10 Good

simon, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family city break in Naples
Good location and nice family room. Close to central train station and close to lots of good, local restaurants (lots of locals eating). Lots of cobbles so difficult for wheelchairs.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel,great location in the heart of naples
i will definally go back to Caravaggio ,the staff was better than great,all was flexible to my advantage and clean the only thing i couldnt agree with was the fact that, being with my lady,we had been given a double bed made of two single beds..apart from that,again..excellent!

10/10 Excellent

Councillor, Devon, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beauty boutique hotel!
Clean n comfortable room with superb shower, room safe and personal fridge. Plush lounge seating in reception that always had smartly suited staff in attendance. The breakfast was always early (even on Sunday), well stocked with good choice of fresh products. First class service at all times by a respectful and attentive staff.

2/10 Terrible

Curt

Disliked: Staff & service
Beware of bait and switch
Booked Caravaggio hotel (and pre-paid in full through hotels.com), but when we arrived to check in (on Thu, Oct.6) they told us "we have an issue". They said that the hotel was overbooked, but that they would send us to their sister hotel (Grand Hotel Capodimonte). We really didn't have any choice but to accept as it was late afternoon (and raining) in a city where we had never been before in a foreign country. After getting home, we looked up the nightly costs of the two hotels. For a similar reservation (2 nights, starting on Thu, Oct.20), the Grand Hotel Capodimonte costs almost 1/3 less than the Caravaggio. It appears that the Caravaggio is running a bait-and-switch scam where they get potential guests to pre-pay and then switch them to a cheaper hotel when they show up at the door and have nowhere else to go. They never offered to reimburse us the difference in room rates or to compensate us for the inconvenience of being further away from the various tourist sights we had pre-planned to visit in Naples. Note: Never got past the lobby of the hotel, but there is no way to submit this review unless some rating is selected for the property, room, and local area (so we gave them middling values as a reflection of our general dissatisfaction).

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, great location
Would stay here again. Nice size room, stay were so helpful

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, room comfort
Clean and courteous hotel
European hotels have a different standard than North America and the friendly staff, flexibility, clean rooms and breakfast make this a place we would stay again. It's also stuck away on a great street Tribunale that has everything to offer.

2/10 Terrible

World traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
A one or two star hotel, not four stars.
The beds were extremely hard and uncomfortable. There was a large cockroach on the floor of our room. There was no elevator to our room - we had to access the room by climbing up an exterior iron staircase that was very poorly lit at night. The room itself overlooked a dingy interior courtyard. There was no wifi in the room. Breakfast was mediocre. The staff were friendly and tried reasonably hard, but they could not make up for the terrible state of this hotel. There is absolutely no way that this a 4 star hotel as they claim.

4/10 Poor

J on holiday, Belgium

Disliked: Property conditions & facilities, room comfort
This is a 3 star hotel.
The hotel is ok overall but disappointing for a 4 star rating. I think the price is off as well, I think its over priced for the state of the installation and for its location. There is not much to see near by, so perhaps its more for a business visit than a holiday. BTW they do not have a shuttle to the airport or port. They do however negotiate very good rates with cabs for you.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Karen and Ken, Ballarat Australia

Liked: Cleanliness, staff & service, property conditions & facilities
Superb location in ancient centre...
A small boutique hotel. Excellent staff and breakfast. Consider a superior room as standard rooms may well be on the street side, which can be noisy. We would stay there again - in a superior room!

10/10 Excellent

brian, AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel close to everything
Staff was gracious and helpful and Duomo area very convenient. Taxis are cheap and plentiful

2/10 Terrible

mindy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There is NO airport shuttle which was the entire reason I booked this hotel.

8/10 Good

Amanda, Santa Barbara, A

Liked: Cleanliness, staff & service, room comfort
Hip, Hyper Modern, Comfy
Modernesque decor, new showers are hip but impractical, nice staff, interesting location. In the evening, recommend going west (right as you come out of the small square at the hotel entrance) on Via dei Tribunali. Past the Chiesa di Santa Maria delle Anime del Purgatorio ad Arco are a couple of good pizza places and further on is a sort of book district which was wonderfully lively.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Great location, friendly and helpful staff, a bit worn in places, but this is Naples

8/10 Good

Sally, Essex UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location in Historic Centre
Enjoyable stay in a very lively location. The staff were very friendly and helpful, breakfast was good, with help yourself buffet. The location in old town, with very narrow cobbled street, and bustling night life may not be to everyone's liking, but we found it fascinating and thought we were seeing the 'real Naples'. the hotel is a 15 min walk from the bus and train station. Plentiful pizzerias and coffee bars nearby, all very reasonably priced. We recommend using the funiculare to get to the Castell St Elmo, where there are breathtaking views of Naples, the bay and Vesuvius.

8/10 Good

nancy, Patchogue, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location couldn't be better
This hotel is in a great location for visiting Naples old center. Valentino at the front desk is very helpful and has very good English skills. The other staff is very friendly also. Some with better English than others. I had room 104, no balcony but It was a good sized room with a nice bathroom. No english channels on tv. only one outlet for refrigerator and tv, so either or. All the rooms are on the first floor and you must use the elevator. Breakfast was minimal. Espresso machine was broken so they went next door to get cappicino for me. Naples is a fabulous city! I would recommend staying here

8/10 Good

Timothy, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Nice hotel in a great location for sightseeing in the old town. In particular, the famous Caravaggio "The Seven Works of Mercy" is opposite the hotel's piazza in the Pio Monte della Misericordia. Our only beef was over a mix up with the crib. It seems hotels.com didn't inform the hotel we were travelling with a baby and didn't provide a crib initially. When we requested one, the receptionist didn't know where it was and told us we had to wait until 9pm for it. Since that's past our little one's bed time, we told them not to bother and deliver it the next day. Annoyingly, the crib was delivered at 10pm the same night - 3 hours after her bedtime - almost waking her up. So, traveller's tip - make sure you mention crib requirements in the hotels.com "Special Requirements" box when booking.

10/10 Excellent

Dana, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best customer service in Naples
The staff at the hotel made our stay great. So accommodating and friendly. Valentino gave us great recommendations for transportation and restaurants.

6/10 Okay

U, Lobdon

Liked: Cleanliness, staff & service
Not a 4*
This hotel is very basic for a four star grading. The rooms are very basic and dated, though kept clean. Breakfast is simple with no hot food. There is no wifi in the rooms due to the age of the building. Rooms were cold and heating did not work well. The good points are that it is very centrally located and the staff are extremely helpful.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Good location
The room was clean but no frills. HIgh ceilings, nice big windows that open. Bed was moderately comfortable. The breakfast was good serving cereal, yogurt, breads, meats, cheese, eggs, assorted juices and coffee. The location was nice and convenient for exploring.

6/10 Okay

Waggatail, London, UK

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location
The hotel is right bang in the middle of the amazing atmospheric Centro Storico. The staff were all very friendly and efficient. The breakfast was adequate. The minuses: if we could have chosen, we would have gone for a room with more light - we were at the back with not a very nice view. The 'roof garden' was a bit disappointing. Main, serious negative was the drains in our bathroom - they were VERY slow. However, all in all a pleasant place to stay - so handy for the ancient city.