Children's area
Check availability

Reviews of B&B Cinquestelle

B&B Cinquestelle
Via Bari 10, Naples, NA

Reviews

8.0

Very Good

Rating 10 - Excellent. 52 out of 130 reviews" "
Rating 8 - Good. 43 out of 130 reviews" "
Rating 6 - Okay. 22 out of 130 reviews" "
Rating 4 - Poor. 8 out of 130 reviews" "
Rating 2 - Terrible. 5 out of 130 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

6.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Dean, Wellingborough.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location ideal for exploring.
Hotel located 5 min walk from main train station. Hotel signage is small and easily missed. I had e-mailed a few days previous with our arrival time and Maria was on site to greet us. Maria’s English was better than our Italian and she was very helpful with places to see and how to get to them. Room was clean and tidy although breakfast was a little disappointing. Ideal hotel to use as a short stay base to explore Naples, Pompei and surrounding areas.
Stayed 3 nights in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice B&B in Naples
Fantastic staff, clean albeit small rooms, but a nice breakfast and a nice place to stay.
Stayed 2 nights in Jun 2017

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun stay
Eugenio was so friendly and helpful assisted by his charming wife Maria.Great fun to be in their company and without going into detai, would thank Eugenio especially for being so trusting and generous to me over a particular issue.

6/10 Okay

Gautam

Disliked: Cleanliness, room comfort
Average, not suggestable to family
not good for family with crib or pram. no lift

4/10 Poor

Niki, California

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The owner is great but we didn't enjoy location
Naples was disappointing to us and the area of the B&B didn't make us feel safe. The owner is super nice and so proud of his city but we did not enjoy the room because of the location of the B&B and various issues with the room (sheets and towels not soft, bedspread didn't appear clean, uncomfortable bed, hot water not always reliable). Also the room had a bunk bed in next to our bed, which took up space and was odd.

6/10 Okay

Gene

Liked: Cleanliness, staff & service
budget stay
this is a good value for a budget stay, the host is nice and helped with planning

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scary
Omg! Hotel practically on top floor of a residential block. Like a scene out of taken. Room really cramped with a double bed/single bed and bunk bed. En suite about 2ft x 2ft so small you could use the toilet at the same time as showering. Free toiletries were refilled dirty bottles. Only stayed one night as a stop off before rome. Breakfast 10euros which consisted of a croissant and two biscuits. Owner didn't even wash his hands before preparing. Didn't allow my children to eat after witnessing this. Asked owner where the train station was and being helpful he went to his computer to get me a map. Unfortunately he hadn't closed his browser from his last time on it and was faced with a load of pornographic images to which we left straight away. Really unnerved since travelled with teenage girls. Hopefully hotels.com will rectify this. Please avoid if your travelling girls only

10/10 Excellent

maile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bnb
When the taxi driver dropped me off I was confused because I didn't see a sign for the hotel, but it was inside of building marked #10, on the second floor. Better than this I was greeted at the door by a very friendly and welcoming hotel owner. He told me exactly what I needed to know: best pizza in the neighborhood, what time and where the airport shuttle comes, where to walk if I wanted to explore naples. Room was clean, bed was comfy, good shower, had AC and wifi.

8/10 Good

Patricia, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice balcony view on Via Ostiense, Rome.
Bruno was so kind & friendly. Our room was adequate with a crazy shower, but we managed. Good a/c & Wifi with a balcony which was lovely at night. Tea & coffee with a snack on the terrace in the morning. A short taxi ride from everything. We'd go back.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Naples Bed and Breakfast.
Our host was very nice and helpful. We saw him out on the streets a couple of times and he always came up to us and asked if we needed anything or gave us recommendations for restaurants. The apartment however was much smaller than we expected and not particularly comfortable. The mattress on the single bed was very uncomfortable. The bathroom was very small. This space may be fine for 2 people but not for the 5 people we had.Still, a very nice man!

8/10 Good

David, Mandurah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Napoli
Host is great! Very helpful and good English. Easy to walk to station and get the train to Pompei.

8/10 Good

Ian, Birmingham

Liked: Cleanliness, staff & service, room comfort
Friendly, helpful host. Excellent base for seeing Naples or moving on elsewhere.

10/10 Excellent

David, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to station and Naples historic centre
Easy walk from station, even with baggage. Lot's of homeless people in the area, but they did't bother anyone. The hotel is on the 5th floor of a residential building and there's no elevator, so it's not for everybody, but we like it. In Italy, it's normal practice for women to hang washing on lines outside the windows of their apartments, all visible from the street. (I'm not being sexist, they really were all women I saw doing it). They were very friendly and waved to us when we watched them from our room.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice B&B close to the historic center of Naples!! Eugenio and Maria are very helpful with a lot of advice!!!

6/10 Okay

Bruce, Columbia, MD

Liked: Cleanliness, staff & service, property conditions & facilities
Cinquestelle in Naples
We needed something inexpensive for the night before returning home and this hotel fit the bill nicely. The location wa ideal for our purposes as we needed to catch a train early the following morning and the station was within easy walking distance. The proprietor was exceptionally nice. He made us feel very welcome and he clearly wanted us to enjoy our stay. He seemed a bit uncomfortable about it, but he felt obliged to caution us to be mindful of pickpockets if we chose to go out for a walk, and we appreciated his candor. He even escorted us to the nearest grocery to make sure we wouldn't lose our way. The rooms were spartan, but had all the necessities, including air conditioning, access to a fridge and a good internet connection. One downside was that the hotel is located up several flights of stairs and there is no elevator. If economy annd proximity to the train station are primary needs from a hotel in Naples instead of lots of bells and whistles, this is a good value.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
hmmm
The room itself was clean but the hotel was located inside another residence building on the third floor. The building itself was old and unkept. The hotel seem to be an apartment inside a residence building with several rooms which was converted into a hotel. Neighborhood seem dangerous but the room itself was ok. There is no elevator. The host Eugenio was very helpful and gave suggestions. The AC was good which in Europe seems to be a rare phenomenon. TV was too small too see, about 11inches and situated on top of the closet so only viewable from one side of the room. The room uses a common refrigerator for all guests staying at the hotel and is situated in the kitchen which is also the hotel lobby, laundry and breakfast area, probably former large living room of apartment. Overall service was great and room was clean and livable but the location was bad. Do not expect a 5 star hotel but do expect great service and a clean room.

10/10 Excellent

Ramya, Saratoga, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth it :)
Our stay it Cinquestelle was wonderful! Though it is located in a shady part of Naples, the actual accommodations were worth every euro - nothing luxurious, but it is a good alternative to staying in hotels with your friends. Our host was very charming and helpful and made sure to give us tips and other resources on how to get the best out of our stay in Naples. Breakfast in the morning was also delicious! Would highly recommend to those trying to travel on a budget.

2/10 Terrible

Keith

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The phantom hotel !
We would love to give you a better review but we never set foot in the hotel as there was no one there. We rang the bell and waited for 20 minutes and rang the numbers given outside the door but no one answere. Eventually we had to find othe accomodation . This ruined our day. Furthermore I have complained to your company and was promised action within 72 hours. We have heard nothing and it's now 5 days. I will be taking further action and will never use your company again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for discovering Naples/travelling on
Very close to the main train station and stone's throw away from the historical centre. The owner saved us a lot of time and possibly money by giving us good tips and information for our stay and onward travel. He was kind and ready to help and accommodate our requests and questions. The room was cool and quiet so we had restful sleep. Showers are really tiny though so you have to be quite slim to move around. Payment was made at the place (I booked via Expedia), therefore I was charged in Euros. This caused me extra cost at my bank. Not much but actually means to be charged extra for the fact that the payment is not taken when booking is made. I guess this is more of a booking issue, not the hotel's problem.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great convenient location ideal for travel to and outside of central station. Awesome host. Would stay again for future trips around campania region.

8/10 Good

sriram, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable rooms and friendly reception desk
Large, clean rooms. Very friendly reception desk and very helpful. 500m from Napoli station

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great B&B and great value!
We were very impressed with the hotel. The area isn't the greatest but we never felt unsafe and it's really close to the train station. Eugenio was extremely nice and very helpful! He truly cares about all of his guests. I would definitely stay there again!

8/10 Good

LISA, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed couple of nights. Very simple rooms but the place is very quiet and 5 min away from Napoli Centrale train station. Eugenio and his wife are friendly and very knowledgeable! Gave us good advice on where to go, what to do and the best way to get around!

10/10 Excellent

Bing, NYC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best B&Bs in Italy
Had a wonderful stay at Cinquestelle while visiting Italy. From Naples, we visited Pompeii/Mt. Vesuvius and the Amalfi Coast. The host was able to provide wonderful advice regarding transportation, food recommendations, scheduling and planning visits to these and other local landmarks. The room was very clean, neat. The bathroom had soap and shampoo. Every morning, a delicious breakfast was served. One of the best places we've stayed at in Italy, and hosted by the nicest couple. Would definitely recommend.

8/10 Good

Lisa, Brighton, UT USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near the train station
Our host was very nice/helpful/personable. Gave us a map and suggested a good pizza restaurant in the area.

10/10 Excellent

Andrew, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, near train station, great host
Our room was a double plus a bunk bed for the kids. Everywhere was spotlessly clean. Our host, Eugenio, made breakfast every morning at 8:30. The brioche were fantastic. The kids loved the hot chocolate he made with the milk frother. There is a nice street market about 2 blocks away with fresh fruit and vegetable stands, and stores for bread, cheese, etc. The location is about a 10 minute walk from Napoli Centrale, which is fantastic for day tripping to the rest of Campania. The wifi was adequate. Great pizza nearby.

10/10 Excellent

James, Modena,it

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location and excellent staff.
Staff was great.

10/10 Excellent

jamie, san francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eugenio is so funny!!
Eugenio is so kind and accommodating! he and his wife make me wish we stayed in naples longer. they were so warm and welcoming. very close location to the central station!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In a useful location near the main station the area is a bit scruffy but don't be put off as is totally safe - except for very efficient pickpockets who seem to be common though many cities in Italy. Eugenio was a perfect host full of local knowledge, humour and good advice. Excellent restaurant only two blocks away.

10/10 Excellent

em and kayley , UK/USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really helpful owner, close to city centre
The b&b owner was so friendly and so helpful, he drew us out a route to all the popular places and told us if we ever got lost or scared to call him and he would come and rescue us. We would recommend this place to all our friends visiting Naples. Well worth the money.

10/10 Excellent

Fred, New Orleans, La.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and convenient refuge in busy Naples
Clean, efficient, and plain B&B well-run by helpful and friendly Eugenio and Maria. Located behind a tiny sign on narrow Via Bari, 100 steps east of Corso Novara three blocks north of Naples Centrale train station. Third floor. No lift. The room offered a large and comfortable bed, and extra bunk beds in the room provided welcomed additional surface space. Very serviceable wifi. Very secure, with three keys to enter the bldg., B&B, and room. (Almost too secure. As usual with B&Bs, the door to the room locked from the inside with a key. It may be a good idea to leave the key in the door inside against any need to exit quickly in the dark.) Very quiet at night. The common kitchen area contained a toaster oven, but no microwave. No fridge in the room. Eugenio provided discount coupons for a trendy, very good Italian restaurant on Piazza Nazionale two blocks away. He also directed us to a convenient nearby grocery store. The B&B accepted payment by credit card. Despite many pickpocket warnings, we had no problems at all in Naples, and we walked the neighborhood several times at night without incident. The operators do not live on site, but the staff was present every morning. Sufficient English.

6/10 Okay

Family w teens, Ontario, Canada

Liked: Cleanliness, staff & service
Very near the metro with friendly hotel manager
Hotel name is hard to see on side of wall but once inside off the street this small B&B is run by a very helpful, friendly man that makes the off-beat local a welcome rest in nearly downtown Naples.

10/10 Excellent

Sharon, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best part of visiting Naples!
Eugenio is fabulous. He shared a wealth of information and suggestions related to sites, transportation and great places to eat (Ask him to direct you to the chicken takeout place!) and he has a particular soft spot for children. My daughter and he became fast friends. He really made us feel at home. The room and linens were spotless and always fresh - Thanks Maria. If you are visiting Naples, be sure to stay here.

10/10 Excellent

viv, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eugenio and his wife are wonderful hosts!
Clean facilities and super helpful hosts made this stay a breeze. Even my elderly folks were comfortable and enjoyed morning coffee, pastries, and chat with Eugenio. Thank you for such wa Napoli hospitality!!!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent host. Very close to train station.

8/10 Good

Hajera, London

Liked: Cleanliness, staff & service, room comfort
Eugenio's hospitality is second to none!
Eugenio the owner of the Bed and Breakfast made us see Naples in a total different angle. It's a very personalised and human experience. As soon as we arrived he greeted us the most natural and friendly way. He helped us parking our car in a private garage, explained Naples to us on the map and showed us all the places we could go. Then he dropped us to a very nice pizza place in the centre of Naples. We followed his advices and visited the places he indicated us. And we had a great time. He taught us how to be relaxed in this very chaotic environment and basically do like the Napolis do. If I go to Naples I would definitely go back to this B&B. Grazie mille Eugenio! Hajera & Malcolm

10/10 Excellent

Grace, Bellevue, WA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Care By Hotel Owner
Hotels around the train station are not very desirable. But we were able to find this hotel due to the positive comments and affordability. We emailed the owner to let him know that we will be arriving very late in the evening. He went out of his way to to try to find us at the train station. He even tried to call our cell phone to contact us. He is very personal and attentive. He wanted to make sure that we arrived at his hotel safely. The hotel is about 3 blocks from the train station. The owner went over our plans everyday and made suggestions on our travels and costs. He is very passionate on running his hotel and taking care of the needs of his customers. He is the best.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cinquestelle review
Had a great time, mainly because of the extremely helpful, friendly and welcoming owner/manager. Room and area are what is advertised in useful location but the stay is 5 star because of Eugenio.

10/10 Excellent

Helen, Victoria,Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eugenio,Ambassador for Naples.
Eugenio is a great host and does his best to help his guests enjoy their visit to his city.On checking in he spent ten minutes with me drawing out a walking tour on a map and making suggestions about what to see and where to go.I had a very enjoyable day out and about in Naples,and thanks to Eugenio`s tips on safety and security (common sense really) didn`t feel any less safe in Naples than anywhere else.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Abbiamo soggiornato dal 24 al 27/07/2021. Eugenio è una persona molto gentile e disponibile che fornisce tutte le indicazioni per rendere il viaggio e la scoperta di Napoli interessane. La struttura è molto comoda in particolare per chi, come noi, siamo arrivati in treno. Sicuramente se torneremo a Napoli sceglieremo di soggiornare di nuovo da Eugenio.
Stayed 3 nights in Jul 2021

4/10 Poor

Nancy Jaqu

Traveled with family
Disliked: Property conditions & facilities, room comfort
No recomendable. Nada que ver con lo que ofrecen
No funcionaba el wifi. No limpiaron la habitación ni hicieron las camas, solo sacaron la basura. Eramos 4 y estabamos amontonados e incómodos. No hay ascensor y tuvimos que subir 2 pisos por escalera con la valija. El desayuno era normal, no continental como decía. En la habitación no había regrigerador. El baño era muy pequeño y sin bidet ni bañera. Cuando quise consultar algo a la media hora de haber llegado ( 12 del mediodía) la recepción estaba cerrada y nadie atendíó.
Stayed 2 nights in Feb 2020
Response from direttore on Mar 3, 2020
the B&B is on the second floor without a lift and there is written on the page the rooms are cleaned daily until 12.30 am the room has a shower toilet sink the breakfast is cappuccino tea and coffee croissant rusks jam does not include eggs ham cheese because italy is not england wi fi hot water h24 the reception staff is operational from 11.30 to 20

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from d on Mar 3, 2020
vorrei capire il perché di questo 1

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Non loin des centres commerciaux... personnel gentil, bâtiment sécurisé, discret...
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness
Stayed 3 nights in Jul 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Propietari gentilissimi, disponibili. Comodo per visitare la citta'
Stayed 2 nights in Dec 2018

6/10 Okay

Jorge, Montreal

Liked: Staff & service
Hotel al lado de la estacion de tren. No senti seguridad al interior del lugar. El responsable muy gentil pero el cuarto un poco mal logrado.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveler

Helt i orden
Helt i orden sammenlignet med pris.
Stayed 7 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Godt køb til få pengene
Godt til pengene. Rigtig venlig ejer. Morgenmaden kedelig (en kage bliver serveret)
Stayed 2 nights in Jul 2018

10/10 Excellent

Carlo, Milano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grazioso B&B a due passi dalla Stazione Centrale d
Grazioso B&B prenotato per un weekend per visitare la città. Rapporto qualità -prezzo ottima. I gestori si sono rivelati squisiti e premurosi.
Stayed 2 nights in Jul 2018

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Bon rapport qualite prix
Très bien placé non loin de la gare et navette aéroport. Centre historique a 15 mn à pied. Deux étages à monter mais marches pas très hautes. Bon accueil d'Eugenio. Chambre donnant sur cour intérieure calme. Mammas papotant le matin d'une fenêtre à l'autre, trop sympa : toute l'Italie 😊 Problème d'eau chaude le soir et lendemain matin. Petit déjeuner simple et bon. Ce n'est pas le luxe mais c'est tout à fait correct. On redonnerait l'adresse
Stayed 1 night in May 2018