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Reviews of Bonita Beach Inn and Suites

2 out of 5
Bonita Beach Inn and Suites
4330 Bonita Beach Road, Bonita Springs, FL

Reviews

8.2

Very Good

Rating 10 - Excellent. 201 out of 471 reviews" "
Rating 8 - Good. 176 out of 471 reviews" "
Rating 6 - Okay. 53 out of 471 reviews" "
Rating 4 - Poor. 21 out of 471 reviews" "
Rating 2 - Terrible. 20 out of 471 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Becca

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Decent value for the money.
Stayed 2 nights in Apr 2022
Response from Manager on Apr 11, 2022
Thank you!

8/10 Good

Sheryl

Stayed 8 nights in Mar 2022

6/10 Okay

Diane

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
Overall, decent, safe, clean. No ice machine.
Stayed 4 nights in Feb 2022
Response from Manager on Feb 28, 2022
Thank you for your valuable feedback, we really appreciate it!

6/10 Okay

DENNIS

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Ice machine not operating. Did not receive an email on remote check-in procedure. Did not repair bathroom light when requested.
Stayed 4 nights in Feb 2022
Response from Manager on Feb 17, 2022
Hi, thank you for your helpful feedback about your stay. According to our records, the arrival instructions including your door code was sent to your hotmail account at 9am on the day of your arrival. The ice machine was removed a year ago.

4/10 Poor

Denise E

Traveled with family
Liked: Property conditions & facilities, room comfort
Bug control needed.
The easy access was nice- no check-in required. The room was large enough and the bed comfortable. However, when I couldn't sleep at night and got up to get a snack there were a lot of bugs in the bathroom area. Hard to get back to sleep.
Stayed 2 nights in Jan 2022
Response from Manager on Jan 27, 2022
Thank you for your feedback about your stay, we really appreciate it!

8/10 Good

Luz

Traveled with group
Good place
It was q good size room! There’s some things to fix like the bath but it was ok
Stayed 1 night in Aug 2021
Response from Manager on Aug 20, 2021
Thank you so much and please come back soon!

10/10 Excellent

Olga

Stayed 1 night in Aug 2021
Response from Manager on Sep 16, 2021
Thanks for the great review!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and quiet
Stayed 4 nights in Jul 2021
Response from Manager on Jul 27, 2021
Thank you!

10/10 Excellent

Myra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Manager on Jul 27, 2021
Thank you!

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
As soon as I got there I tried to turn on the TV and the remote didn't work and the batteries were dead. The staff was very attentive and offered me fresh batteries. I. I then learned that the the Comcast Box was not connected. It looks like the previous occupant went out of his way to sabotage the room..
Stayed 1 night in Jul 2021
Response from Manager on Jul 23, 2021
Thanks so much for the great review!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was right next to the pool. Cute decor in the room. Fridge and stove. Absolutely LOVED this place. Cute little hut area that was lit up at night. Would stay again in future visits. Not far away from a bunch of things. Restaurants, ice cream spot, Walgreens if you need it. Even the beaches were super close!
Stayed 2 nights in Jul 2021
Response from Manager on Jul 23, 2021
Thanks so much for the great review!

10/10 Excellent

MADAI RODRIGUEZ

Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveler

Disliked: Staff & service
Stayed 1 night in Jul 2021
Response from Manager on Jul 27, 2021
We are very concerned about your review as it is not consistent with our other reviews. If you could please expand on your rating that would be helpful.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a perfect place for my husband and I, it’s not big but it was clean and quiet, I have no complaints. I would stay there again.
Stayed 2 nights in Jul 2021
Response from Manager on Jul 12, 2021
Thanks so much for the kind review!

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the beach.
Stayed 3 nights in Jul 2021
Response from Manager on Jul 7, 2021
Thank you for your feedback!

8/10 Good

Claudette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021
Response from Manager on Jul 4, 2021
Thank you for your stay!

6/10 Okay

Caroline

Traveled with group
Liked: Cleanliness
It was quaint but needed some help. They switched our room because the fridge didn’t work but they were helpful. We had to run to Walgreens and buy toilet paper because there wasn’t any. It was clean & quiet and close to the beach.
Stayed 3 nights in Jun 2021
Response from Manager on Jun 28, 2021
Thank you for the feedback, we really appreciate it!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy access
Stayed 1 night in Jun 2021
Response from Manager on Jun 22, 2021
Thank you for the great review!

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2021
Response from Manager on Jun 29, 2021
Thanks for the great rating!

2/10 Terrible

Verified traveler

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Wasn't there long before I found a roach crawling around the microwave. I called and they said would give me a refund based on the pictures of proof that I sent them of the roach being in the room and then they denied my refund through Expedia.
Stayed 1 night in Jun 2021
Response from Manager on Jun 9, 2021
Hi Anonymous we offered you a refund because you said you were leaving due to issues with the room. The next morning you had trouble locking the door at 9am so obviously you didn't checkout as you said you would.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Manager on Jun 7, 2021
Thank you so much for the great rating!!

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
super Dirty ! bad administration! full of cockroaches dirty bathroom, rusty bathtub stay away from!
Stayed 1 night in Jun 2021
Response from Manager on Jun 7, 2021
Thank you for your feedback, Anonymous. We have very clean rooms but we are located in the sub tropics and not immune to the occasional bug. We have a professional company who treats the rooms regularly.

4/10 Poor

Serena

Traveled with family
Disliked: Room comfort
Pay attention to Inn / Standard Room vs Villas,
We were a bit disappointed with this place because the reviews and photos were so good, but the reality is, the inn feels very different than the courtyard rooms. When I booked, I didn't realize there was a difference, so that's on me, but I also wouldn't have expected the experience to be that much different. IMO, the inn portion isn't worthy of the 8.0+ rating on here-- the villa / courtyard rooms are probably worthy of that rating. They looked nice when we walked past them and looked inside. The courtyard is beautiful and relaxing. The room in the inn portion felt like a remodeled Motel 6, so not bad but not worth the price we ended up paying. The sleeping area was great. Nice beds. Clean flowers. Nice tv with Roku. The shower had some mold (not terrible, but worth noting). Worse though, the bathtub didn't drain which is kinda gross in hotels. Plugs for microwave and fridge didn't work, which isn't a deal breaker, but again worth noting. Had to throw away our leftovers. Lots of noise traffic on the inn-side. Loud motorcycles could be heard clearly. Staff was friendly when we told them about our issues. I think it's family run / managed. Location is great. Within 2 miles of the main public beach. A little farther to Barefoot Beach. For that reason, we may stay again but will make sure to stay in villas / courtyard rooms.
Stayed 1 night in May 2021
Response from Manager on Jun 2, 2021
Thank you for your valuable feedback, we really appreciate it!

8/10 Good

Yajaira

Liked: Property conditions & facilities, room comfort
Good Overall w/ some Pitfalls
The motel itself was nice enough, we were impressed with the beachy vibe interior and modern design. The tiki courtyard was super cute as well. The one downfall was that the tub/shower backed up quite a bit and was really gross to stand in (fungus feet anyone?) and as a "remedy" they sent a kid with a toilet plunger to try and plunge it down - which didn't work. We barely showered during our stay for this reason. I didn't wash my hair the whole time to avoid collecting water. BUT - location was great and the beds were nice etc. Just wish we got a drain that worked or had our room moved to one that did. Customer Service was lacking in that regard, and no one was ever in the front office to help.
Stayed 2 nights in May 2021
Response from Manager on May 26, 2021
Thank you for your feedback about your stay, we really appreciate it and we apologize for the clog in the shower.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The courtyard was adorable! The pool was very quiet as it was a smaller hotel. Our room was decorated well, with a beachy feel. Everything looked new or newly painted. Having the full kitchen was nice. There were several different types of restaurants within walking distance. We were so close to everything we wanted to do. The air conditioner was a little loud, that was the only downside.
Stayed 4 nights in May 2021
Response from Manager on May 18, 2021
Thank you for the kind review and please do come back soon!

6/10 Okay

Pablo

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very disappointed!!
This property was really a Motel, room was really basic, there were several cockroaches at the room including bathroom which by the way was on very bad condition. Hotels.com should not offer these properties at all. Very disappointed!!!
Stayed 2 nights in May 2021
Response from Manager on May 12, 2021
Thank you for your feedback about your stay and we have taken care of the issue you mentioned.

8/10 Good

Kristen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
SO charming!
I cannot tell you how many times I have driven past this place, and never noticed it until now! We got in late, after driving 8+ hours, we sat by the pool and just enjoyed the breeze, it was so peaceful. The rooms have an updated “beach” feel. There was a refrigerator and a microwave, too which was nice to put drinks in for the beach the next day! We got the room right exit to the road, which was noisy especially 6am.. but the AC kinda helped to block it.. next time I would want a suite which was in a more “quiet” area, and the suites are close to the pool. Check-in was different, it was more of call a phone # and they help you check-in over the phone, which I have never done before, but it was quick. I plan on staying here for a couple of days next time!!
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelent !!
Stayed 1 night in May 2021
Response from Manager on May 5, 2021
Thank you!!!!

6/10 Okay

Ineke

Disliked: Staff & service, room comfort
Lots of traffic noise all automated no one on sight. Never answered the phone. No closet or hangers for clothes.
Stayed 2 nights in Apr 2021
Response from Manager on Apr 23, 2021
Thank you for your feedback, we really appreciate it!

10/10 Excellent

Verified traveler

Stayed 1 night in Apr 2021
Response from Manager on Apr 29, 2021
Thanks for the great review!

10/10 Excellent

leesa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place close to beach/clean
Directions and follow up was great we had no problems with the check in or stay at all. Location to the beach is good and duper clean.
Stayed 3 nights in Apr 2021
Response from Manager on Apr 16, 2021
Thank you for the great review and please come back soon!

2/10 Terrible

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2021
Response from Manager on Apr 23, 2021
Could you please reach out to us or modify your review to give us some feedback about the poor rating?

10/10 Excellent

Maria

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Mar 2021
Response from Manager on Mar 23, 2021
Thanks for the kind review and please do come back soon!

8/10 Good

Verified traveler

Stayed 3 nights in Mar 2021
Response from Manager on Mar 30, 2021
Thanks!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, pool is awesome, clean and updated rooms
Stayed 4 nights in Mar 2021
Response from Manager on Mar 18, 2021
Thank you so much for the kind words!

8/10 Good

Joseph

Liked: Cleanliness, property conditions & facilities, room comfort
Reasonable, clean, cute and convenient
Close to beaches, restaurants and shopping. Cute courtyard area
Stayed 1 night in Mar 2021
Response from Manager on Mar 11, 2021
Thank you for the kind review and please do come back again soon!

8/10 Good

Verified traveler

Stayed 3 nights in Feb 2021
Response from Manager on Mar 19, 2021
Thank you for the positive review!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in one of the villas. It was up to date and very clean. The courtyard is relaxing and beautiful. Didn’t use the pool but looked nice and was not crowded at all. Will definitely stay here again
Stayed 2 nights in Nov 2020
Response from Manager on Mar 7, 2021
Thank you for the kind words about your stay!

10/10 Excellent

karla

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Vacation.
Our stay was perfect. The Resort was close to everything we were wanting during our vacation.
Stayed 1 night in Feb 2021
Response from Manager on Feb 26, 2021
Thank you so much for the great review!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021
Response from Manager on Feb 26, 2021
Thank you so much for the great review!

10/10 Excellent

Michele, Ri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here every time we come to florida, convient and comfortable
Stayed 1 night in Jan 2021
Response from Manager on Feb 1, 2021
Hi Michele, Thank you for the wonderful review! Please do come back again soon!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Pro Nice, clean, close to the beach, spacious room. Try the Tacos from taco mix next to this place Con Tiny TV. Little noisy day time as it’s very close to a busy street.
Stayed 1 night in Jan 2021
Response from Manager on Jan 14, 2021
Thank you for the kind review and please do come back soon!

4/10 Poor

Vicki, Tampa

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
No hair dryer in room. No toilet paper holder. Mattress was excessively worn so there was no support at the head of the bed., our feet were higher than our heads and it was very uncomfortable. No AC vent in bedroom. Minimum towels provided and no staff on site.
Stayed 3 nights in Jan 2021
Response from Manager on Jan 6, 2021
Hi Vicki, Thank you for your feedback. I do apologize there was no hair dryer and we brought one to you the next morning. We do have someone in the office during normal business hours but we are not a 24 hour front desk. I do apologize that you didn't like the bed, we try to find something that is not too firm and not to soft.

10/10 Excellent

Yuriy, Marlboro, NJ

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with kitchen, quiet, nice heated pool, 3 minutes to the beach by car or 25 minutes walk, friendly staff,a lot of restaurants around on walking distance, good price
Stayed 4 nights in Dec 2020
Response from Manager on Jan 2, 2021
Thank you so much for the positive feedback and please do come back again soon!

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would Stay Again!
The outdoor area and pool were nice! Loved that the pool was heated this time of year! Great location too!
Stayed 5 nights in Dec 2020
Response from Manager on Jan 1, 2021
Thank you for the wonderful review and please do come back again soon!

2/10 Terrible

Lesley

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Manager on Dec 30, 2020
Hi Lesley, I am very concerned about your low rating of our property. We never received a complaint from you during your 1 night stay. Could you contact us to let us know about your experience?

6/10 Okay

Christine

Traveled with group
Liked: Cleanliness, property conditions & facilities
Chilly in the south
There was never anyone on site other than the five minutes it took to check in. TV Did not work until the evening. There was cold weather and there were no blankets in the room
Stayed 1 night in Dec 2020
Response from Manager on Dec 21, 2020
Hi Christine, Thank you for your feedback about your recent stay. I have checked the tv and found it in good working order. We do work remotely however if you had called us we would have gladly brought you another blanket.

2/10 Terrible

john

Business traveler
Liked: Cleanliness
Disliked: Staff & service, room comfort
No Sleep Possible
The room was clean but the paper thin walls gave the feel that the vehicles on the busy road were driving by your bed. From 2-5 AM, obnoxious drunks shouted obscenities in the parking lot and slammed doors. Management was nowhere to be found. Would have been better off sleeping in the car by the railroad tracks. Angry they took my money for a night in hell.
Stayed 1 night in Dec 2020
Response from Manager on Dec 15, 2020
Hi John, Thank you for your feedback about your experience. I am concerned about your review as it isn't consistent with the overwhelming majority of reviews both here and on Airbnb. While we don't staff the office 24 hours a day, you could have contacted us to send someone over to handle the situation.

8/10 Good

Mercedes

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great location, clean room, comfy, no coffee maker
Stayed 1 night in Nov 2020
Response from Manager on Nov 7, 2020
Thank you for the feedback about your stay and please do come back soon!

10/10 Excellent

Joel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Great and very safe being the police station is right next door.....no noise at all though. The only complaint is that there is only 1 television station, the rest were all qvc style channels. I was there to sleep so i give the rating a 100% on all aspects. Thanks for a great night sleep.
Stayed 1 night in Oct 2020
Response from Manager on Oct 31, 2020
Hi Joel, thank you for your feedback. We have Directv on our TV's with probably 100 channels, you just have to use the guide to navigate the channels.